Vayama

Vayama has worst customer service. Their customer service agents have no respect at all. I called in to ask about rebooking/cancelling ticket for cathy pacific with hongkong transit. The customer service agent simply said they are in the business for 12 years or so and they know what they are doing. He was not patient to understand my concern and simply said kept interrupting me. When I asked him to transfer the call to his supervisor he wont do it & said they are busy with other important calls. He kept talking over me every second and wont let me complete what I meant to say. WORSE CUSTOMER SERVICE and I WONT RECOMMEND VAYAMA AT ALL. I *** MAKE SURE I PASS *** THIS TO ALL MY FRIENDS AND PEOPLE I KNOW.

Customer service line hangs up on you after you wait twenty minutes. Communication is impossible and infuriating.

Vayama is so far my worst experience.
The context : As I father in law died we needed to fly back to Europe urgently, I booked sunday morning return way tickets for me, my wife and my baby to leave JFK at 11:30 PM ( so 12 hours later), and paid $1,200
I got confirmation of the payment and the Booking Request Acknowledgement VUS-XXXXXXXX, and some message indicating I *** receive the tickets in the next 24 hours on their website and 12 hours by email.
First why do you they propose same day flights if they need such a long time ?
Around 4pm still no ticket, I have called the customer service, an agent checked my reservation and told me not to worry, I *** receive my ticket in the next 2-3 hours.
At 7.30 pm still no news, I called again : after 45 min waiting another agent told me that actually the initial fare is not available and I have to pay $400 more or to cancel the ticket : this is time to go to airport with a 6 months baby, if we don't catch the flight we won't be able to be on time for the funerals, this is ROBBERY but I don't have choice by respect for my father in law.
So I have to pay in the taxi, I couldn't checked in online and choose a proper seat for my baby or get food for him.
Now the return way next week : I have requested for the baby the earliest flight TK1022 leaving SJJ at 11:40 arriving at Istanbul in the afternoon in order to have a proper layover, and I can see now that Vayama has picked the next one (TK1026 leaving SJJ at 20:20 arriving after midnight) As my final flight is at 8:30 I *** have a very short night due to Vayama mistake ( or it's another way to charge me more money).

Similar to other's negative experiences, I've tried to contact Vayama by phone and their web site. So far I've waited for more than 50 min on hold, only to have the line disconnect - twice. I've emailed a refund request and heard nothing back. United - the carrier for our flights - has sent Vayama a refund check and I can't get the funds from Vayama. Frustrating.
If you work for Vayama you may want to consider your morals and ethics. *** not use Vayama ever again.

Today I was in the police of SAN JOCE, CA and left a criminal message about fraud on company VAYAMA! My lawyer is looking for information about the owners of the company, and I *** also file a fraud application personally for the owners of the company! THIS COMPANY A SCAMMER does not understand why the police did not close them. Is the police corrupt?

This company VAYAMA stole money us $414.28 from me.
This company VAYAMA stole my time!
This company VAYAMA stole my plans from me!
This company VAYAMA has stolen my mood!
THIS COMPANY VAYAMA IS THIEF OF ALL!

GOD *** PUNISH THEM!

Vayama doesn't even deserve one star. This company is the worst I've ever seen. After many claims, they are still standing and running, with the same awful service.
Here is my experience.
I booked flight from Thailand to USA one way, and it's not quite cheap. Due to the spread of Coronavirus, I'm not able to travel, so I decided to cancel my flight 18 days before departure. I submitted the cancellation request online following Vayama online instruction, never succeeded. I tried to call the customer service number almost everyday for 1 week, the call NEVER went through. I sent customer service an email on Vayama website, it showed I never sent the message. What a dumb website.
I finally got an email back from them saying they can refund me the tax portion even though my ticket is not refundable. I accepted the refund, as the same time I sent them a screenshot of my ticket booking info, which doesn't show non-refundable. Anyway, it's been over one week, I NEVER received a confirmation email showing they issued the refund.
I also canceled other transfer flight tickets with Priceline at the same time, I got a full refund.
Overall, I'm not happy with their customer service at all, and I DO NOT recommend Vayama for the following reasons:
1. Bad customer service. They never care about the customers. Their bad service made me think all they care is to take the money upfront, if any customer needs any assistance afterword, it's not their business.
2. Cheat on customer. What I mean is the ticket conditions. On their website it shows for any cancellation of changing, there is a standard fee charge, which is reasonable. However, if you really want to change or cancel, they *** tell you: your ticket is not refundable, even though you want to cancel within 24 hours of booking.
3. Many people initially wanted to choose Vayama because they may have good deals. But if you look closely, there are HIDDEN fees. Don't get tricked. This happened to me, I learnt my lesson the hard way.

Vayama's customer service is trash.

My flight from China to the US was cancelled due to the virus.

Vayama told me on three different phone calls spaced 2 days apart that I should wait 24-48 hours and I would receive an email to select a new flight.

Vayama never followed up with an email, never called, nothing. ***, they never reached out to me to notify me my flight was cancelled in the first place! For all they know I am stuck in China right now. Maybe they just hoped the virus would kill me and they wouldn't have to deal with rescheduling the flight.

Too bad. I've used them in the past with success, but never in a situation that required them to change anything.

Sorry Vayama, I'm still alive, and you have lost a customer forever.

Buyer Beware!!

I ended up going to a local office for the airline and getting this taken care of.

I'll gladly pay the airline the extra $20 to book directly with them in the future, at least the airline *** take care of their people.

Paid for the insurance that said cancel for any reason90$ on a 360 dollar ticket cant get any one on the phone and no way to do it online total fruad

Horrible business. I purchased a flight with a selected route. When I received my confirmation email my return had changed. I called immediately to correct this error or cancel this flight. They informed me that they could not do either, no supervisor/Manager was available. After 30min on the phone he said he could make an exception and cancel but would charge me 200 to cancel. Agent also informed me I had 24 hours to cancel. I stated I would call back tomorrow when a manager was available. When I called the next day at 8am I was told no manager/ supervisor would be available till monday, not what I had been told the night before, and that I Now could not cancel at all. I informed them I had spoken to an agent less than 10 hours ago who stated I had 24 hours they did not honor I asked for them to pull the call said they couldnt. So many excuses no solutions for customers. Horrible company they need to be shut down.

Bought tickets KUSW-XXXXXXX and few hours later realize the name of the passenger *** became *** T *** with an addition of T which I am sure isn't my mistake.

Vayama first asking $1XX-XXX to fix it without explanation why it happened and after refusing to pay they said now that name correction isn't an option but we have to buy a new ticket.

Don't try to book any tickets from this websites they are fraud they gonna book the tickets and if case you had any family emergency and wanted to cancel the tickets they not gonna give you refund easily they try to not send refund somehow and when you call the customer service the representatives are rude and dont know what answer the customer and the gonna make go round and round with different stories since its 2 months now answers when I call airline people they say its very easy process.

I think the this people are fraud and dont give the refund easily if you dont fight for it otherwise they gonna make different stories and never give you refund back and specially they dont know how to talk with OLD People

I suspect their book system that intentionally messes up with your booking date. Or at least the booking system is not intuitive and full of junk promotions. I bought three international tickets for the summer of 2020, eight months in advance. Two months later, I reviewed the tickets and realized the departure date was not correct. Booking a wrong date with 21 days ahead of the date I intended to fly never happened in my whole life with flying over 1 million miles. Request to changing the tickets to the correct date *** cost more than buying whole new tickets and, only then, I was told that these tickets were non-refundable. I lost $3000 for a small mistake that has a very suspicious cause. It is a terrible company to do business with. Their system has so many traps for people to lose hard-earned money.

Worst customer service I've experienced!
My flight is in just 4 days and I'm having issue checking my flight at the airline homepage. Well, I can see my flight schedule at the airline homepage but the issue is that the airline is asking me to pay again for this trip that I have already booked and purchased through Vayama!
I'm sending multiple emails daily to Vayama customer service to solve this issue but I only get one reply each 2 days! and the worst scenario is that I don't get an answer for my question! All they say is that I can review my flight schedule at the airline homepage and that's it! What a poor customer service. I promise I *** never, never, never, never use this travel agency again.
I'm posting this here expecting Vayama *** have a better solution and clear answer for this issue. I really don't want to have any surprise at the time I arrive to the airport and have to hear that I cannot travel because it is not paid!
my booking# is KUSW-XXXXXXX.

I wish there were an option for no stars. This is the worse company DO NOT do business with company. I'm a real customer with a real concern I'm not leaving this out of anger this a legit complaint I normally dont do reviews but this company needs to be put out of business. The representatives are very rude. If you're american you can hang it up because they put all foreigners on the phone and their English is so poor and broken that they get upset at you for the confusion. If you spend your money with this company do it at your own risk because you *** NOT be refunded or treated with respect. I'm out of $2000 filling with this company, so I guess that's a $2000 lesson learned ð?¤¦ð?¾â?â??ï��never never never again.....

This review is regarding reservation VUS-XXXXXXXX.

This is the worst customer service I've ever received. I booked an international trip online through Vayama and inadvertently forgot to add an infant to the reservation. When I called to add the infant, I was told that I needed to email a copy of my daughter's passport *** their customer service account so she could be added to my reservation and that I would be contacted within 24 hours to complete the addition. Eight days later, I still hadn't heard from Vayama, so I called. Hilariously, when I called, I was told I needed to send an email with my daughter's passport. Interesting...when I told them the email had been sent over a week ago, I immediately received a confirmation email saying my daughter had been added.

Unfortunately, when I checked, I noticed that her name had been added incorrectly. Mind you, they had a copy of her passport *** were still unable to spell her name correctly. Since then, I've had upwards of ten phone conversations with different customer service agents, all of whom have given me the run-around. I've had two main issues, neither of which have been resolved. First, I was quoted $145 to be charged by the airline plus a $25 service fee from Vayama. Imagine my surprise when I checked my credit card statement and saw that I was charged $171.65 by the airline in addition to the $25 by Vayama. Not a huge deal right? Except when I called to try and figure out why the discrepancy, not a single customer service representative could give me a straight answer as to why the difference in fees. One told me that they were unable to guarantee pricing and the price must have increased between when I was quoted $145 and when Vayama actually booked the ticket. Another explained that their system showed I'd only been charged $171.65 which was from combining the $145 with the $25. By my math, $145 plus $25 equals $170 not $171.65. But that explanation also didn't make sense because my credit card statement clearly showed two separate charges, one for $171.65 and one for $25. A customer service representative told me to call my credit card company to dispute the charges but stated they were unable to send me a receipt showing how much I should have been charged. I was just to tell them they were wrong and they had to fix it. But based on what documentation? Your guess is as good as mine.

The second issue is the misspelling of my daughter's name. You'd think having a copy of her passport *** make it easy enough to book a ticket with the correct name. Now I've been told repeatedly that I need to talk to the name change department. Every time I call and ask to be transferred to the name change department, I'm told they aren't working. One of those times I was told I'd receive a call back within one to two hours. 48 hours later and still no call from the name change department. Just hung up the phone with customer service again and I was told to call back in two hours because that's when they'll log on. Two hours from now *** be 12:30am my time. Once they log on, they'll only be at work for nine hours. So much for 24/7 customer service. I received an email from them wanting me to pay another $171.65 in order to get the new ticket booked. After receiving payment, they say they'd refund me for the first ticket. The fact that they want me to pay to get THEIR mistake fixed and have me trust that they're going to refund me the money for the first ticket is ridiculous. I don't trust this company or any of their representatives.

Every time I ask to speak to a supervisor, I'm told there are no supervisors logged on, the supervisors are in a meeting, or they aren't available, and that I should call back in two hours. Again, two hours from now *** be 12:30am.

DON'T USE THIS COMPANY EVER UNLESS YOU WANT HEADACHES FOR WEEKS/MONTHS FIXING THEIR MISTAKES!!

Just booked a trip for JFK -> NBO -> SEZ for March 2020 with Kenya Airlines via Vayama [or have we?].

Credit card payment was tried but according to Visa it was then "deleted by merchant" before completion. It showed up on statement for 5 days as 'pending' to Travix, USA, San Jose, CA, but was never processed and then disappeared from our visa statement. Called Airline, who said to call Vayama (Travix), they said call Visa or airline. Then when I said I had already done so, the really belligerent agent (international call centre) said it would be charged 45 days before departure and not immediately. We have already organised accommodations at the destination but also need to book other ancillary things like flights to JFK from our origin, accomodation in NYC beforehand, vacation time at work etc. This sounds like a total scam and the agent(s) I have spoken to so far are unwilling to give a straight answer.

I have never been more angry, frustrated and disappointed with any airline or travel agency ever in my life. The website allowed me to book a flight from Washinton DC to India with a 21-hour layover without showing any notification or message that it is illegal to stay atâ?? the airport for more than 12 hours without a VISA. As soon as I got a call from the Saudia airlines informing me of this issue, I contacted the customer service of Vayama (which is absolutely horrendous). The representative hung up on me after listening to my situation twice and didn't assist me in rescheduling my flight. Upon asking them why an error/message didn't pop up while I was making my reservation, the representative put me on hold for 10 minutes and then hung up again. I called up again and another representative tried to show where the message would pop up but it wasn't showing on the website anyway. I asked them to help me reschedule/ refund my payment and they denied to take any responsibility. I cannot believe I threw my hard-earnedâ?? money down theâ?? drain because of this company. I have no idea how this company is running with such horrible customer service and lack of any sort of respect for their customers.

After fighting this company for three months to acknowledge my entitlement to a full refund from the airline as a result of a major schedule change, they have not refunded my money. Every attempt to inquire about the status of the refund is met with lies, stalling, and a lack of responsibility for the refund delay. I encourage anyone who encounters any difficulty with this deceitful company to file complaints with the Revdex.com and the California Attorney General's Seller of Travel complaint website. I fully expect them to provide a reply to this review with an apology and additional explanation that attempts to excuse their deceptive trade practices, but I *** not buy it, and neither should you. One nice benefit to note, their Terms and Conditions allow that they *** cover the cost of Arbitration, so there is one benefit should you decide to use them for your travel needs, because you *** likely need this benefit in your dealings with this company.

If I can give a 0 rating it would be more than what they did for me

Been 3 weeks trying to change name on ticket, worst customer service experience todate...rude staff which is trained to interrupt and give canned answers

How is this business still listed on Kayak and scamming customers??

I booked a trip on October 11, 2019 out of Seattle and the trip was in the last week of November. I had to change my plans and tried to cancel the booking within 24 hours of booking. But, Vayama said that there is a $100 cancellation fee charged by Vayama although it was less than 24 hours since booking and the airline wasn't charging a penalty. I don't know of any other major booking sites or airlines that doesn't give the customer 24 hours to change their plans, even though the flight is over 6 weeks away. With this sort of customer service, I don't think I'll ever book a flight again on Vayama, even if it is cheaper. One can have much better customer service and flexibility by booking through any other agents or airlines.