Vayama

It's a scam! And, worst customer service I've ever experienced! My flight times changed and I got an e-mail saying to confirm the change. No choice is given, so I clicked to confirm to see if I *** be able to change it then but they give you no options. I call their customer service and wait for 1 hour and 30 minutes! When they finally answer a guy who barely speaks English tells me I have to pay to change the times because I already confirmed the email but if I didn't they would do it. No where in the email does it say that if you confirm then they lose all the responsibility. When I told the guy that the email is too vague and is pretty much phishing, he started arguing instead of giving me solutions. Absolutely the worse experience booking a flight.

Worst costumer service Ive experienced so far. My husband booked our international flights from YVR-MNL(roundtrip) through a third party booking agent (budgetair) last month.
However, my husband booked the reservation using my married name which is different from my passport; my passport *** has my maiden name. I did a request of name change through budget air website, they responded on the next day asking me to send a copy of my passport *** I *** hear from them in 48hours. So I sent a copy of passport *** the email ad they gave me; they didnt even have an acknowledgement email stating that they received the requested document. I have been trying to contact budget air and follow up my request since the 27th, several calls which nobody answered, couple of emails were sent, I even resent the requested passport *** hoping someone would answer me, but until now, almost a week of request, I heard nothing from them. I was trying to find budgetair in Revdex.com to make this comment but couldnt find them, so I am writing this comment to their head company, which is Vayama. I know you provide cheap flights, but atleast offer a reliable customer service!

I have used Vayama a few times and it has worked well as long as you don't run into a situation where you need to get in touch with their customer service.
I have had to reach out to customer service of late as I had booked a flight on Jet Airways, which has suspended operations. Here is my chronology of calls to Vayama customer service to get a refund for the suspended flights.
Call 1: This was a couple of weeks ago and I was told to call back after 4 weeks as Jet had still not paid them the money.
Call 2: The story was the same that Jet had not made a refund yet.
I called Jet and not only did they mention they have refunded the amount but also sent me an email stating the same and mentioning it can used as an authority to get a refund.
Call 3: Let Vayama know what Jet had said. They said they *** look into it.
Call 4: They said they *** look into it and revert in 1 business day.
Call 5: The person on the call mentioned that Jet had refunded the money but it would take 1 business day to process.
Call 6: Since nothing moved called again and mentioned the above and that was losing patience due to this harassment from Vayama. Got a confirmation number and said the refund would be effected in 3 biz days.
Call 7: Called today since it was already 5 biz days and was told Jet Airways has still not refunded the amount.
Vayama, what a joke?

My simple warning to anyone booking via Vayama would be to beware such harassment if anything were to go wrong with your travel/itinerary.
You would be better off using Expedia, Orbitz, Kayak etc. - so much more professional.

I purchased three round trip tickets from LAX to Paris Charles de Gaulle on May 18 on XL airlines when I purchased the tickets, I paid for three seats each way. when the reservation email came after I paid. the seats I selected were confirmed in a payment receipt from Vayama

However, when I checked with the Vayama website under my "my Trips" it shows as only 2 seats were confirmed even though I paid for 3 and had confirmation of 3 seats.

I called Vayama right away who told me it was just an error and then it would show up the next day and it should give it a few days. I checked today 10 days later, and the third seat was still not there.

I called Vayama and waited 20 minutes on hold the agent gave me the run-around telling me that they could not select the seat as they had a window to select the seats.
I told them I paid for 3 specific seats if they could not guarantee that seat, they should have said so upfront and I would have selected another airline and booking agent. Now my wife and daughter have seats I don't have a seat and out tickets are non-refundable.

As I said had we not been able to secure the three seats we selected we never would have booked the flight.

This must be fixed today

I booked a round trip flight from Chicago to Mexico and paid $862 for two tickets. I received an email the next day stating the first half of my flight was cancelled due to the airline making a mistake with seating. I tried to leave a message on Vayama's website but kept receiving an error message. Then I called and was given the run around and told to contact the airline. The airline stated it was not an error on their part. I find it deceiving to allow customers to book a flight then have the agency cancel only half and unwilling to assist in giving me a full refund or try to assist in getting me another flight for the same cost as this was not my choice to cancel. My option per the rep was to purchase a one way flight which *** cost me double of what I paid for the round trip.

My flight was at 9:5 today with airfrance by the time to check in at the airport we missing the flight
Airfrance couldn't make the change because we did the booking with vayama.
I call vayama customer service. Agent told me they cant change it for tomorrow because its airline policy. I put the airline agent on the phone with them. Where airfrance just charge a fee for the change. Vayama agent denied the fact. I paid premium when I booked she state that doesn't matter. And I have emergency I need to be at pap asap

Company is a fraud and *** scam you. I paid for insurance and had to cancel my trip to Colombia last minute due to a family emergency. They would not honor it even though on their website I had the basic plan (so I was willing to eat their fees to cancel I get thats how business works). I documented that as well. I would wait an hour just to get someone on the phone. My friends and I (who also lost money), would call in and be told to wait on hold only to be hung up on. When I asked the name of one of the reps he said "Santa Claus".

I also recorded all of these conversations so if you would like footage contact me on Facebook at ***. Just pay the extra couple of dollars for someone that is reliable. Do not make the same mistake my friends and I made.

The kicker is I reached out to their management in Linkedin too and no response.

Terrible service

Booked Plus Tickets to Europe with checked luggage included. Vayama sent me e-tickets for regular tickets with no checked luggage included. When I called to complain, the rep tried to claim that I did not request checked luggage. 'Fortunately', I had a screenshot of the Vayama booking confirmation, which he then asked me to e-mail them. I called back after 4 days of no response, rep said the 'management team' was reviewing and that I should expect them to resolve this the next day and that they would e-mail back. After three days, still no reply. I called them back to follow up. After a 20-minute wait on the phone, I got a clueless person who could not understand what the problem was, so I hung up. Called again, the line dropped while the rep was looking up the reservation. Third attempt. The rep was quite knowledgeable. He said that the 'problem' was that I was redirected to Vayama from Kayak (why is this a problem and why should this be my fault?). I replied that the screenshot of the final booking confirmation they asked me to send that said 'checked baggage included' and 'Plus Ticket' was from Vayama.com, not from Kayak. He said that the e-tickets clearly say 'no baggage included'. I said that I did not see the e-tickets until 24 hours later, and that's when I called in the first place to notify their mistake. Nowhere on the Vayama confirmation, it said 'e-tickets with no checked luggage' but, on the contrary, it clearly said 'Plus Tickets' and 'Checked baggage included' so, as far as I am concerned, this is what Vayama sold me. The rep then said that I have to pay for the luggage at the airport and then send them the receipt and they '*** see what they can do'. I requested an e-mail to acknowledge this case, but I was told they do not have a way to do this (how were they going to let me know about my case, then? See above).
Bottom line: Vayama cannot correctly interface with end-user search engines (such as Kayak), they do not have an electronic system to deal with issues on individual cases, and a good fraction of the customer care representatives are poorly trained at best.
I do not think this business should be allowed to operate online as their inadequacy is hurting customers. This is even more serious, since the goods this company deals with are expensive and likely to cause great damage and inconvenience to customers and even have repercussions on the travelers' safety. I *** reserve judgement on their honesty until I have sent them the baggage receipt, as they may honor the deal that I purchased and refund the cost of the checked luggage, in which case I *** upgrade my review ratings for this company.

I wish I can give a negative star. the customer service is worst

Icelandair emailed me saying my flights had been cancelled. When I called them, they told me I needed to contact my travel agency. When I called Vayama, they were not aware that my flights had been cancelled. They then said that it would take 6 weeks for a refund, and that I basically needed to just sit tight until the airline contacted them. I initially wanted to rebook it, as the airline suggested, but the first Vayama agent told me that wasn't possible and that there were no flights. The third or fourth agent I spoke to said they could put me on a flight the next day, and when I said that wouldn't work and requested the refund, angrily told me that wasn't possible right now.
I have called them several times since, waiting on hold for up to 45 minutes, and every time was told something different by the agent I spoke with. Their apathy might have been funny if it hadn't been so time consuming and frustrating. I have been completely shocked by how rude the agents are and you can tell they really don't care about their customers. I'm a teacher and can't think of a time I've ever been fazed or frustrated by airlines customer service reps, but I *** never use Vayama again.
The last person I finally spoke was the only polite and helpful agent who was able to easily submit my refund. I called today and they have not yet started to process it. I'm not sure when it became ok for me to pay you hundreds of dollars for a service, have that service be cancelled through no fault of my own, and then have you refund me at your leisure. I *** continue to check on the status of my refund.

Honestly, I am disappointed with how unprofessional this agency has been. To sum things up, Vayama made a mistake on their end with updating my reservation with the actual airline. Vayama's end showed my flight was changed but the airline still showed the original flight information. I missed my flight and was at the airport for hours until I could leave. I requested some sort of compensation. Vayama reps told me they filed a claim to call back within a few days. I did. It was "still processing" I decided to call Vayama once I was settled from all the traveling. My departure date was 3/17/19 and I called yesterday 4/15/2019. I made several attempts to call and the line keeps hanging up. I emailed the agency and am still waiting on a response. I wish there was a way to attach the number of times I have called them to show the ridiculous hold times. I just want my issue resolved. It's as if you block someone's number and so if they call you it just rings and rings. That's is how I feel...

Trying to get to the bottom of a purchase on a company card linked to Vayama, and getting no response. Completely unacceptable customer service.

I am trying to change the date on my flight for 10 days now and no succes, I send online form and for 8 days nobody responded, I called and Deborah told me that I cannot change dates.I wanted to talk to supervisor and she hang up on me.I called delta and they said that it is not true that I cannot change the dates and that my ticket is able to be changed. After 15 minutes Deborah called me and told me that she can change my fligt but not for the date I wanted, I told her to give me a moment to check my calendar, When I came back and said I agree she hung ip on me again.I called again and Jessica answered and told me that they dont have any flights available. I am trying to change from April 22nd to any day betwen July 7 and 18th...that is 11 poslible days and they say there are no flights and to call again some other day.This is not right, I even payed for premium account and I am not able to change the dates. my reservation number is Vus-XXXXXXX. This is so frustrating and I am really appaled with rude service. I feel scamed.

On February 5th, I booked a flight to Europe departing on Friday, April 5th from Los Angeles. My tour begins the following day, Saturday, April 6th.
On March 25th, I get a message that my flight schedule has changed to Saturday, April 6th.
This can't work for me because then I would miss my tour start. I call and they tell me to give them 10 hours to look into it. The following morning, I get another email, communicating a flight change, but there is no change. I am still booked for an April 6th departure! I am on the phone with Vayama again to have this fixed. I waited at least 15 minutes just to talk to someone last time and I have now been waiting over 23 minutes. Frustrating!!!!

I purchase a ticket with Vayama a round trip ticket from Entebbe to Washington. My husband and my daughter did not return back to Entebbe so I called Qatar airline to cancel their flight. Then, I called Vayama to let them know, they are not flying back to reimburse my ticket. The customer service agent lied so much..and was so disrespectful. he told me the following:

The ticket was not refundable (big lie)... Qatar airways confirmed with me it was and it is the policy for me to get my money back for cancellation

Then the agent told me: Qatar airways is the one to reimburse me .. I said no..I bought the ticket from Vayama, so you guys suppose to reimburse me.

Then lied by saying my husband and daughter missed the flight.. I said how, its 1 p.m. eastern time and the flight supposed to leave at 7 pm. I canceled already with Qatar.

When the agent saw that I'm catching him in lies...he hang up the phone on me.. I asked for his name..he refused to answer...

Now Vayama, all i'm asking is for my money back for the return flight. Vayama booking number was KUSW-XXXXXXX

Qatar airways Flight number: JG6VJ4

Your agents are rude...and give bad customer service. Please fix this matter or I *** go see my lawyer.

THank you.

My son and I missed our midnight flight by honest mistake. Although, we came 6 hours early to Chicago O'Hare Airport which I normally do around -5 hours early. Two hours past by, the Eva Air booth was still closed. And finally asked one of the people works there. She said "you've missed your flight if its midnight". My heart dropped. I was tearful. In my mind, I don't have extra fund to rebook right away. Same time trying to entertain my 2 year old boy. I couldn't go to a motel just me and my son. I don't feel safe plus I have to drag 4 luggages with me. Finally my son fall asleep on his stroller where I can make phone calls for a family members tell them what happened. One of our church member/friend offered to pick us up 2 hours away. Bless his kind heart. I finally found a young man whose so kind to help me out dragging all my stuff outside. 2:30am we arrive home safely. At 8:30am started calling Eva Air and Vayama. I was emotionally and Physically drained. I've spent 8 hours making phone calls to Eva Air and Vayama. Vayama told me to call Eva to pay the $150 No Show fee so I did. And kindly asked Vayama if its possible to waived my son's $150. Kindly enough they did plus other services they've mentioned. Then spoke to different customer service, she said I shouldn't pay Eva Air of $150. And I have to pay all services which total to over $600....I just told Vayama to kindly refund me or find something the cheapest flight possibly and within 2 weeks timeframe. One customer service agreed to refund some and we got hanged up. So spoke to different person again, by this time about 6 customer service I spoke to. And I remained very calmed and very patient. Any other people who would deal this type of situation would hanged up after several customer service spoke to. Honestly, I was about to pull my hair out and screamed for frustration but I didn't on them. Until the 14th customer service probably that i've lost my mind. I was so angry that no one would give me the right answer and always hanged up on me. Until 6pm, a kind customer service gave me a break. He offers $560 special fare for both of us one way. But he gave me 10 hours to complete the transaction. I told him Thank you so much finally, I cried such relief. But I can't lromise that I can buy that slecial ticket within 10 hours. I need more time. After 10 hours, the price may go up. After 4 hours, I called them back exaining I have not find money yet. And they hanged up on me again...not sure to be thankful??? To be furious??
So much happens all day long. All I wish is to give us some kind of refund or give us some time. And my 2 yr old son can be reunited with his father after over a year and be home safely. Thank you

Hi there,

I booked a flight for my partner & I (BCA-XXXXXXX) to Europe earlier this year, Feb. 13th. Instantaneously after receiving the E-tickets I called to inquire why the tickets were both issued to my name. Both tickets were issued to the appropriate names and you can see on the tickets that they have the right birth dates but not the right names.

After a brief engagement with a customer services rep they told me the issue would be dealt with promptly. As per request, I emailed the "namecorrections @ travix.com" corrections email with my passport, my partners passport, relevant reservation number and anything else needed (after a couple back and forth emails). I waited another 10 days and responded with a follow-up to which I did not receive a response.

As this flight was quite expensive, I called again to speak to an agent (not polite), using the provided Canadian service number, who let me know that the ticket would not be corrected until months from now because there was a priority list that puts flights that are soon to take off close to the front of the line. He also notified me that I would be subject to a $70 fee for name change, though I again note, the form was filled out correctly on my end. I asked to speak to a supervisor regarding the issue and I was denied. After this I followed-up with the airline, Norwegian Air, who let me know that the process was easy and could be fulfilled for free as this is their policy when a double name issue occurs. As a patron, I cannot fulfill this process though there is a separate line for agents to call. I would appreciate if someone could get in contact with me to fulfill my request in a timely manner because after reading reviews & some of the comments made below... Specifically, Carolina B, who had the same issue... I am quite worried about my flight.

I give a three for now as I understand your team is busy and I still have hope. I really hope the same thing does not happen to me. Please if a supervisor or someone who can implement said actions please get in contact.

NEVER Go For Vayama. Worst Customer Service of the world.
Customer Service/ Manager never picks up the phone- always recorded message " high call volume" any time of the day/night. E-mails are never responsed even by the manager.
DOT should close this site. FRUSTRATED!!

This was the very first and also the last time we used Vayama. I made a "booking request" (since you can't make reservations through Vayama) for my wife and my daughter for a flight from Los Angeles to Chiang Mai via Guangzhou. The purpose of the trip was to pick up my mother in law who doesn't speak English. This is why we had to make 2 separate reservations: one for my mother in law for a trip starting in Chiang Mai, the other one for my wife and my daughter, starting in Los Angeles. It was very important that the 3 would be on the same flight numbers together when travelling from Chiang Mai to Los Angeles, that's why we wrote down the flight numbers after making the booking request for my mother in law. We double checked that they would be sitting
in the same planes when submitting the 2nd booking request.

Unfortunately, Vayama did not show a screen with the flight details before submitting the credit card information. After submitting the booking request we received a message with the airline booking reference number and a Vayama reference number. No flight numbers, no departure times, no arrival times, no layover times.

We never received the e-ticket for the reservation and when we tried to pull up our reservation with the airline booking code on China Southern's website, we received a message saying "You didn't book on this website, therefore you don't have access to this reservation."

When we called China Southern after arriving in Thailand, they advised us that my mother in law was on different flights and that my wife with our 1 year old daughter had a layover of over 22 hours in Guangzhou. Instead of 19 hours she would be travelling 40 hours (!)

We called Vayama numerous times from Thailand, spending a small fortune for international calls from our cell phone. Either their representatives hung up on us or they put us on hold forever until we hung up. When we asked for a supervisor we were told "there is no supervisor available and I know what the supervisor would tell you..."

Our only option was to pay a $ 600 "change fee" to get what we had intended to book. At no time we had any intentions to book a trip with a layover of over 22 hours and a total travel time of almost 40 hours. Any other travel site warns passengers *** they are about to book a flight with an overnight layover or if the flight arrives the next day. We are 100% sure that we did not make a booking request for the flights which later showed up in China Southern's system. What we know is that there were other passengers *** were unable to look up their reservations during October 2018. We believe that it is part of Vayama's business model not to make clear what passengers *** actually booking and to make a profit of with their inflated change fees afterwards.