Vayama

HORRIBLE, HORRIBLE, HORRIBLE!!! Low prices but literally NO customer service support. Long story short, we were delayed into LAX and missed a connection to Brisbane. We tried many times to get a hold of their customer service people only to hold 45 mins EACH time (my husband and I were both trying at the same time.) only to then get disconnected. No one ever answered the phone!!! We finally convinced a very sympathetic Naomi with Qantas to take over the ticket and rebook us for the following day at a cot of $2000 of course! DO NOT use Vayama.

Definately avoid. You *** have no support after you bought your ticket. They provide you a useless service phone number and I gurantee you there wont be no one to pick up. They also provide you with Kayak service number that's not in serive. Not sure if they are related. I had bad experience with them recently as they issued me Airchina tickets which one of them is rendered non acceptable by the airline. AND Airchina CANNOT correct their mistakes as it was not issued directly from the airline. total waste of a thousand bucks!

I *** share my experience and let you decide. I purchased tickets for a trip from France to Morocco through Vayama. Super low prices, best I could find. After the 24h grace period to cancel a trip was over, the very next day, I received an email from Vayama indicating that my travel itinerary had been modified. I know, these things happen, but pretty big coincidence that it would be right after the 24h window. On to the change, supposedly imposed by the airline (RAM) it was not just an update on the time of departure, it changed my travel day to the next day (traveling a wednesday instead of a tuesday. Instead of flying at 2.30pm I was now going to fly at 7am (with infants...). A good agency, would let you know of the change and when you call them, telling them that it does not work for you, would offer you to change your travel dates. Nope. They said there is nothing they can do about the change, which while I didn't believe them thought, ok.. let's just change my travel dates then cause I don't want to fly at 7am and have to be at the airport at 5am. They would only allow that if I paid the flight change fee. Seriously? Imposing a travel change on me (which, again, granted may be "passing *** on to me" because of the airlines updates) and not even willing to forgive the change fee to accommodate their customer. Thankfully I had bought insurance for our tickets. At least, you would think that did it but no. Even the "cancel for any reason" policy that I purchased (which is through AIG) only covered up to 75% of the fare, non-inclusive of any taxes or other expenses. Therefore, within 4 days, I purchased $850 and got $500 back. Awful. I called their call center multiple times, asking for a manager. Was told no can't do on Saturday you have to call back on Monday (supposedly no supervisor or manager on duty during the week end...). So I did call back on Monday, to be told, I can't transfer a call it's against our policies. I cannot transfer you to a manager. This is a big scam company that does not deserve any of the reviews I have seen say anything positive about it. Please don't send a 5 star review just because they did their job. It's their job to do their job. On a scale of 1-5, 3 is meet expectation, 4 is exceed expectations, and 5 is outstanding. Think about how your performance at work would be rated before you make the 5 star reports rain.

This company is terrible and completely not trustworthy. I booked an international flight on their website and after I made the payment, the website said it didn't go through. I then booked the same flight on a different company and learned the next day the transaction from Vayama did indeed go through. Nevertheless, I purchased the same flight twice. I called Vayama and explained my situation and they berated me for not understanding how this technicality and policy work. Worst, they said if I canceled they would refund me 2/3 of the flight, but of course, that too was a lie. Speaking with them over the phone was a total waste of time and complaining to the floor manager was futile as he complained back at me for not taking action earlier. I don't think this company is a complete mess, but my experience left me baffled and I *** never use them again.

After waiting on hold I finally spoke with employee with ID number ***, evidently in India. But she was helpful, and tried to resolve, and followed up today. *** has responded to my tweet under twitter handle Frau M. It doesn't have to be this hard, guys. I have received a valid ETICKET matching the flight itinerary for me and my middle son. My husband and oldest have not received theirs, but I think they are working on it. I hope so, flight is in less than one month, and with kids involved, you can't really leave it to chance.

I am currently on hold with Vayama. I had a schedule change on a flight in March 2018 (flight booked in Feb 2018 for a flight in July 2018) and they have not issued corrected tickets for those flights. According to the airlines, we have to get this resolved by Vayama. I have called them FOUR times tonight alone, and three times they have disconnected my calls. One time a month ago I got through, then was told 12 hours later we would see a corrected e-ticket in our accounts and that DID NOT happen. I have sent messages through my online account, etc, and tried every avenue to contact them. I am worried that we *** not be able to board our flights, and given the expense of flying my family abroad, with all of the housing and car rental, I *** find a way to get all of that money back from Vayama, Wouldn't it just be easier and less expensive to issue the correct e-ticket like you are supposed to?

Nobody takes responsibility . Just throw the balls to each other. Mostly Indian workers - offshore. I guess. Workers neglect to put the proper name of the customer on the ticket and does not have a personalized attention. Recently bought tickets to travel from Venezuela for 3 people and Travix/Vayama put the incomplete names. When called to correct it, the only thing they say is: "our apologies". I had to write like 10 emails to different addresses, call several times for several days, put on hold for 20 minute every time. When they finally took my call, and after explaining EVERYTHING again and put me on hold for another 20 minutes, they only said someone *** contact me in 24 hours - the call NEVER CAME. Fix the problem, don't apologize. If you continue to do the business in Indian standard you *** be gone from western business world.
Satisfy the customer needs first -
if (customer === buy/use your site ){
you make money ;
}else{
Travix file for Bankruptcy;
}

I booked flights with Vayama for an international trip with a layover. One leg of the trip had an airline rescheduled time. Vayama customer service to resolve the issue of missing a connecting flight was one of the worst I have ever experienced. It took several days of calling and being left on hold for over an hour to finally get someone on the phone. Once I did, I was hung up on not once but twice. The person you talk to can not assist you. You then have to wait for their "manager" to review your case and you *** receive an unhelpful email within 2 days. I can't believe that a business can operate this way. If there is an issue with a flight you should be able to speak with someone that can assist you immediately. Especially with the price that was paid for international travels. I would never use this company again. A customer service representative should not hang up on you.

Vayama intentionally has objectively bad customer service. Unlike Expedia, Priceline, Kayak, and the entire airline industry, Vayama does not communicate expeditiously with their customers. It is their practice. I'm not sure if this stems from a poor business model or from a Californian belief in the need for people to just follow instructions. I haven't seen them do anything illegal, but the failure to communicate expeditiously almost always ends in customers getting ripped off, in my experience. Vayama is sub standard in the American market.

On my tickets they merged my first and last name into one word. I'm nervous I won't be permitted to board, and I can't get a hold of them because they don't value customer service.

Booked my ticket through them on June 1 but never received email confirmation. I called my bank and the charges have already went through. On their website it is mentioned if a customer does not receive email confirmation withing 24 hours, they should contact them. I was trying to contact them multiple times over the phone but was put on hold for 40 minutes to an hour, so I gave up. After all this stress and not knowing whether I have a confirmed booking, I just want to cancel my booking (if there is one) and never deal with them again. But ......, there is no way of getting hold of them over the phone, Looks like a scam or privately owned shop with limited number of agents to answer the phone

Learning how to drive a car is not all that difficult. What differentiates a good driver from a bad driver, however, is how they handle the unexpected. This is the same regarding my experience with Vayama.

We booked a flight to Munich, connecting through IAD in Washington. We were scheduled to fly United to IAD, where we originally had a two-hour layover, and then leave for Munich on Lufthansa. United changed its schedule so that we would have only a one-hour and fifteen-minute layover at IAD.

I emailed Vayama the day before our scheduled departure from RDU to express my concern about the tight scheduling give expected severe weather predicted in Raleigh the next evening. I told them that any delay due to weather is likely to force us to miss our flight, and asked that they change us to an earlier flight out of RDU, They never responded to my email.

Severe weather in Raleigh indeed delayed our flight to IAD and we missed our connecting Lufthansa flight to Munich.

I started by calling Vayama to find a solution. First, it was very difficult to get in touch with them, and second, once I did their representative, who acted like I must have interrupted whatever else she was doing, provided zero help.

Fortunately, my wife was at the same time on the phone with United, who stepped up and put us on one of their flights the next day. We missed one day, which cost us the price of our accommodations the first night in Munich, and a car rental in DC in order to stay with friends that evening.

The rest of the trip went fine.But the fact that Vayama's customer service is essentially non-existent means that if anything goes wrong, as it did for us, you lose. When everything goes right, you're probably all right. But if you do have any troubles, I discovered that Vayama is unresponsive.

Worst service in my life! Never use that!
I bought premium package, but I still waiting refund about 1 months! It's not professional, I called them, sent letters - nothing!
you force me to call you again and swear.

Absolutely ridiculous. I made a booking the night prior. Checked their system the next day only to see it had been cancelled for no apparent reason. Called their call center to see why it had been cancelled and was told that there was a remark in their system that I, the customer had called in to cancel the booking, which was impossible. I had not had any reason to call them until I noticed my booking was cancelled. When I asked why I failed to receive a cancellation notice, I was put on hold, and then magically my cancellation email showed up. Upon telling the rep that I did not in fact call in earlier to make the cancellation, they told me I was lying and that was impossible for them to cancel without me calling in. The rep then told me I should ask my wife (whom I had not even shared the booking info with) because she must have done it. Absolutely disgraceful. Eventually the rep hung up on me. Of course now my itinerary is several hundred dollars more, should I be stupid enough to rebook with Vayama. Avoid!

never book with these guys when you book it is showing that you have that tickets are not refundable or if you want to do any changes you have to pay.
premium service that they have is just worthless

I was truly HORRIFIED to find that Revdex.com has rated this internet travel agency as A+ - that is completely outrageous.

I booked my Houston to Bristol, England via Vayama for 19 Feb - 3 March.

When my return flight out of Bristol, England was CANCELED on 3 March due to the snow storm, I immediately notified VAYAMA via e-mail as I was stranded in a foreign country with no where to stay, eat, bathe, etc. It was 48 hours before they returned my e-mail to say that they were unaware of the cancellation:
Dear ***,
In reviewing reservation we did not find any information provided by airline about the cancellation of the flight.
Please advise if you have received any receipt from the airline confirming on the cancellation of the flight operation.
Kind regards,
Vayama.com Customer Service
Manjit

I then provided them with the public record documentation that the flight HAD been canceled and I was stranded. The reply?:

Dear Ms.,
We really apologize for the delay in response, We have sent your booking to our concern department and is being worked on. You shall receive a response shortly.
Kind regards,
Vayama.com Customer Service
Shilpa

So, exactly HOW does that assist me - again, alone & STRANDED in a foreign country - in getting a place to stay, food and a ticket back home? What "work" needs to be done when it is PUBLIC RECORD that the flight was canceled and your client stranded?

I actually remained quite polite/professional when, a full week after the cancellation and my grueling trip home, I sent my THIRD e-mail to customer service at VAYAMA and received this response:

Dear Ms.,
My apologies for any inconvenience caused to you.
We are still following up with the airlines regarding refund for the return flights. Unfortunately, we have no response from the airlines yet. We *** update you as soon as we get response from the airlines.
I request you to kindly wait for the update.
Again, My apologies for any inconvenience caused to you.
Kind regards,
Vayama.com Customer Service
Shilpa

This is my FOURTH e-mail sent to them today:
25 MARCH XXXX XMAR2018 RE: S6R2NK canceled [#XXXXXXX]
This is my fourth e-mail to @VAYAMA.com - and no action has been taken to resolve my claim.
The excuse of "not having heard back from the airline", at this far point in time, is not logical nor credible.
It has now been 15 days since VAYAMA acknowledged my second e-mail requesting action regarding my international flight - booked via VAYAMA - that was CANCELED on 3 March 2018 , leaving me stranded in England with no way to return to Houston, Texas, USA.

It has been 22 DAYS since this flight was canceled in Bristol, England and I notified your company. Again, no action has been taken to re-reimburse the expenses incurred when I was abandoned by VAYAMA and had to find my way back to the USA.

As no one has seen fit to follow up with me, I am now, in this Fourth e-mail submitting the expenses I expect to be re-reimbursed to me by VAYAMA.

The expenses incurred during this unwanted adventure are significant. They include, but are not limited to:
1)One way airfare from London Gatwick to Houston Texas ...Gatwick was the 1st available and most reasonable departure point as last minute flights from BRS to HOU - even if available - are PROHIBITIVELY expensive and I had NO WAY to pay.
Charges include having to pay extra for my seat reservations, one piece of checked luggage, one carry-on and in flight meals for two separate airlines (Norwegian and SPIRIT)... All of which were included in my original HOU-BRS-HOU ticket.

2)Hertz car hire, insurance costs & petrol for the 146 mile trip from Bristol Airport to Gatwick Airport.

3)food for 3 days

4)accommodation for 3 nights

5)LOSS of wages (NET) x 2 days- 05/06MAR- as I had to take leave from my employer without pay. My original flight had me back in HOU the evening of Saturday 03MAR, plenty of time to be back at work by 05MAR

Expenses incurred due to Flight cancellation
3Mar2018 - BRS to HOU, ticket booked via VAYAMA:

Hertz car hire- total (with insurance) $296.53

Petrol for trip from BRS to GAT $ 48.07

Food x 3 days $ 75

Accommodation x 3 nights $2XX XXX.60
Norwegian Air:
Ticket Gatwick to Houston $433.83
Checking one piece of luggage $ 32.19
Carry on one piece $ 32.19
Reserved seat $ 38.XX XXX.84
Spirit Airlines
One piece each checked luggage and carry on $ 85.00
Seat reservation $ 15.00
Loss of wages x 2 days (NET amount) $200.00
Total reimbursement due :
$1,481

Schedule changes can happen to flights I understand but 3 times and almost every week! How can I rely on a flight like this! It changed by 4 hours. Now I cannot come to work on the scheduled date because of this. Its a disaster. More sadly, Vayama is of no help. They would not allow a cancellation even if the flight doesn't work out for you. When you call, it gets directed to somewhere in India. The representative tells you to wait but nothing happens. So frustrating. Not sure what to do. Feels like a scam. This was my first experience with Vayama and its one of a kind. I have had used Orbitz, Kayak and Expedia at other times but never had problems with flight schedule change cancellations. Vayama is really something different! Beware!!!

On 9 March I researched round trip flights from San Francisco to Sydney on Kayak. The best deal offered was a non-stop flight on Qantas. I began booking the flights and discovered that the flights were being offered through Vayama. I completed the booking and my credit card was charged approximately $25 which surprised me as the total amount was $5200+. Within a few minutes I received an email charging me for the balance which I paid. I did not receive tickets within 24 hours and so, as recommended by the Vayama web site, I contacted Vayama. First I was told that my booking was cancelled. Then I was told that I had to pay $150 extra per ticket. Then I was told that Qantas cancelled my tickets. But Qantas had not as they never received a booking request from Vayama.

I called Vayama five times and was hung up on each time at some point during my explanation. I was repeatedly told that I would get a "refund within 5 days". During my 6th call I spoke with a manager who told me that the problem was with Qantas. I don't think so.

I'm filing a credit card fraud complaint with Chase Bank as Vayama charged my credit card over $5,200 but did not provide me with the tickets that I purchased for that amount. I have contacted Kayak and Qantas as well. I'll attempt to return to this site with progress reports.

I was redirected to Vayama.com when I looked for tickets on Kayak.com. I booked the ticket on Vayama.com on British Airways, and received a confirmation, my credit card got charged and was able to look at my booking both in BA and Vayama.com. On the day before travel, I tried to check in online, and I was not able. Called BA, they told me the booking had no ticket associated with it. I called Vayama.com and a very rude representative told me my ticket had not been booked, that my reservation was cancelled, and that the fact that it still showed as valid on their website was an error in their system. His words were "There is nothing we can do. You should have called the airline after you booked at Vayama". It is a SCAM. STAY AWAY from these crooks.

I needed to change my fright date , called costumer service representative barely spoke English it was very hard to communicate when I asked her to to give me the cheapest date she gave me the expensive one after a long talk she did find me another a cheaper date for February 24 as she said and promised that I will get an email confirmation in next few hours which never came (it was more than 3 weeks ago) I xalled back and find out she placed request for February 21 !!! I was fine with both dates just would be nice to know the actual date so I dont come 3 days later to airport. 3 weeks later still no tickets I called many manu times , they do not answer my emails today I was hang on as soon as I provide my bucking number . manager Justing lied to me many times saying that he is not going to promise me fake lies and that I will receive my tickets in next few hours , still no tickets they refuse to talk to me . I left review on Trustpilot They replied and said there was a mistake on their side and they will fix it and I will get my tickets in next 24 hours , 21 hours past I didn't receive my tickets yet and dont think I will on promised time frame . People please go through other companies Do not let this scammers rip you off. I am filing a law suit agains them . they have been torchering me for almost a month . All representatives have very limited English so when you try to ask a question that is not in their book they dont know how to answer it they will not let you speak to a manager so easy and will put you on hold for 45 minutes and more just so they can make up another lie and tell you Oh we are sorry our sistem is out/shut down we cant help you right now please call back later .

We used Vayama for our trip to Mexico. They messed up my husband's name. They used my first name twice!
We wrote asking Vayama to correct my husband's name and got a standard answer going nowhere. So we wrote back and got exactly the same answer so, this time, I was not as nice.
We got an answer - Vayama does not make manual reservations so does not make errors... Basically, it was our fault - but if we sent our passports, they would get the tickets corrected.
We sent copies of our passports but received an answer that customer service does not take care of these changes. We had to write to a travix.com and, again send copies of the passports.
Did it work? No. They said the changes could not be made because the tickets were on Aero Mexico and the flights were operated by Delta! No excuse, nothing - and they did add that the tickets were not refundable. Basically, they did not care!
The series of messages took over a week and we were within 5 days of our flight. So I called Delta, stayed on the phone for a very long time but Delta did get it straighten out. It may have helped that I am gold with them.
I will never again use Vayama and highly recommend no one does. Such poor customer service!