Vayama

Been dealing with this company FOR OVER 3 MONTHS. I booked a trip for my mom and younger sister to travel to Peru. A few days later we got notice that she was going to have a conflict and not be able to make it. I l started the "process" in trying to get my money back, however after speaking to several people they told me I had to wait for trip to have passed *** I could do anything. Once the trip time had passed asked for a refund. They told me I had to pay $200 to be refunded my trip. I paid that amount and WAS NEVER REFUNDED ANYTHING. After calling and being hung up on someone told me I had to provide a legitimate reason along with the documentation to back this up. I happily did as the reasoning for canceling the trip was valid and any person looking into it would see so as well. It has been 2 MONTHS since I've sent in that "explanation". My mother is missing over $2,000 out of her bank account. I have bought tickets with this company in the past and have been a loyal customer and this is so upsetting. I just want my money back. I have not been updated as this process has gone on and have been hung up on multiple times while being told that I was on "hold".

This is not a legit organization. I bought two tickets through them. The airlines changed the flights and Vayama did not reach out to us to tell us. Causing a chain of events that cost a lot of money. Zero acceptance of responsibility on their end. DO NOT USE THIS SCAMMER "travel agency ". They also use call centers in India so good luck with that.

SUPER SHADY COMPANY

Received a partial refund from American Airlines for a trip to Boston where the return flight was cancelled. Vayama does not use your payment info when booking your travel, they instead use their own corporate Amex. AA refunded Vayama directly instead of my credit card and Vayama never notified me that a refund was received and I had to reach out to ask what was going on (luckily AA emailed me).

It's been over a month since I started this refund process and Vayama's refunds dept is "working on it". How hard is it to issue a refund.

Booking with Vayama has been a horrible experience from the original booking up until next week (because I have to wait until Vayama's insurance agency "Travel Guard" has their claims department open.)
When you book on Vayama's website, there are countless of ads and services (such as different sorts of insurances for different rights) you have to navigate through to reserve your flight.

I was searching for a 7-day trip for specific dates through various agencies and mistakenly thought Vayama offered the best rates for the dates I wanted (October 18th-October 25th) yet somehow the website changed my dates to be a whole month long trip. When I called a customer service representative I was treated disrespectfully and as if I was a child who did not know how to use the internet. I wish companies could provide the recorded transcription of the call so I could post it online. The treatment I received, which you can imagine did not end up with a flight change or even an apology, ended abruptly with the representative stating "there is no supervisor that *** help you for this claim, your call *** not be transferred. Have a nice day!" followed by him ending the call. The representative's name is Noel.

Lastly, it is quite clever that their insurance is not a separate company, but Vayama's. Which means that no matter what happens, Vayama *** always end up having some money in their pocket at your expense.

If you are looking for a fun trip, please do not book through Vayama.

Beware Vayama. I had an unexpected passport *** at the airport. As a result of no one picking up the phone on customer support for two solid hours, despite extended hold times and multiple calls, I was unable to get my flight changed prior to departure. Then, I finally get someone and they tell me that it's too late. Nothing they can do. Rep unable to name a supervisor or connect me with one. And I have the so-called premium support package. Still waiting to hear back via website despite an urgent problem. Understaffing and apparent scheduling gaps for support despite "24/7" support claims - and no chain of command enabling resolution of problems - is truly troubling because problems arise all of the time in travel. These folks are not at all serious about serving customers.

The travel agency is legitimate. Due to the Boeing incidents my outbound flight was changed twice but the agency helped me through. Do not call them, talk to them on Twitter because their customer service is literally a joke, I would wait for 1/2 hr to an hour on the phone for them to pick up and they would just pick up and hang up. Their customer service department is in India, interact through social media for better results. Other than what I've stated, my booking was done 4 months in advance so I had an easier time with them.

Horrible experience. VAYAMA is a SCAM. They book your flight through multiple other third parties and changing your flight/canceling is a nightmare. A month of trying, daily phone calls (with average wait of 20-30M each time we call). PLEASE DONT BOOK ANYTHING THROUGH THEM. No management available to speak, no one in the USA. SCAM!

I requested to speak to a Supervisor to confirm some information and Pria. She did not want to provide last name hang up on me. I have tried to call several times and I have not been successful. It *** ring and ring and about 10 mins later the call cuts off. This is so unprofessional of your team members to hang up on a customer especially since I did not use any foul language with her. I would like a full refund.

This company is one big scam!!!

How does this business have an A+ rating? We purchased tickets to Switzerland back in Oct. 2018. The airline rearranged out flights causing a miss-connect in Nov., we were able to work with Vayama to get that sorted out, but we lost a day in Switzerland as we ended up flying out a day later. Then two months before our flight the airline did it again. This time however it took forever to get any kind of response from Vayama. I used their online portal, I called, I emailed back the address we had been working with on the previous miss-connect. Finally after 2 weeks of trying to make contact we were able to get connected through Vayama Voice on the TripAdvisor site. He connected us to what was supposed to be their advanced team for solving this problem. Two days later we got a message back from them that there was nothing they could do, and they were going to cancel our tickets. I checked with the airline, and they said there wasn't any reason the tickets needed to be canceled, but that they would only work with the booking agent (Vayama). It took another 2 weeks to get back in touch with Vayama to verify that they had actually canceled our tickets, which left us 4 weeks before our trip without tickets. So then I had to *** and find tickets that lined up with our car rental and booked airbnb stays. Of course with only 4 weeks till the flight, the tickets ended up costing us an extra $1500. That's not even the end of it though, because getting the money refunded for those canceled tickets has been an ongoing nightmare. I've been chasing them again trying to get the money refunded, and they keep telling me that they're going to do it, (or even that they HAVE done it) but for 3 months I'm still out the original $2800 for the tickets that got canceled. It's been almost 2 months since they claim to have processed the refund, and I keep getting the run around and being told I just need to wait one more week, the money should be there any day now.... This was supposed to be a trip of a lifetime for our son's high school graduation going to Switzerland with family. Thanks to Vayama it's been filled with stress, countless hours on the phone and email trying to sort out issues and chasing refunds, and continues to be an ongoing nightmare still 2 weeks after we've gotten home from the trip while we wait to see if we'll ever get out money back, not counting the additional costs incurred because we booked with them. I agree with the other reviewer I'd give negative stars if it was an option, and I'd straight up give them an F rating.

I wish there was an option to give negative stars. My dad passed *** unexpectedly during his vacation (middle of March 2019) and could not take his return flight (end of APril 2019). We wrote to Vayama in March explaining the situation and requesting to refund the unused portion/airline credit/alternative options if available. I personally called in March and again the first week of April and emailed the first and the third week of April and again in May. Each communication I had with the customer care (in phone or email), I was asked to re-send my father's death certificate (which was included with my initial email) each time. The fifth communication I was asked to include a proof of my relationship with my father, which I diligently submitted. The next communication I was asked to email waivers department at Travix. Honestly, it takes so many calls and emails to figure this out? You would hope that a customer who has experienced such a loss would be treated with empathy and respect - but that is far from what this process is turning out for me and my family. I sent another email to waivers at Travix today, but am unsure how much more we need to endure to get closure from this.

Things went seemingly normal. We got our e-tickets, then there was a flight change on one leg of the journey, which meant a layover of 21 hours before continuing flight. Vayama does not answer calls until you are nearly ready to forget it because you wait so very long half hour and more. Then they do not have the responsibility to try to help with accomodations. They say it is the airlines responsibility. Then another call back to Vayama after the airline denies it is their responsibility. Then Vayama has the smooth (lie?), that I may not talk with their supervisor, but take my number, and the supervisor *** call me after the person sends an email to the supervisor to let him know. This has happened twice, and I am about ready to just leave it be. Their customer service really is the bottom of the barrell.

REMARKABLY UNRELIABLE - CANNOT BE SURE YOU ACTUALLY BOUGHT WHAT YO THINK YOU DID
I ordered 2 round trip tickets online. But no tickets or confirmation arrived via e mail.

I called 1 day later to check and was told that they have no record of me buying the tickets and I need to buy them again. I called airline and they could not find me in the system either. However, I located a hold on my credit card for the full amount.

I called Vayama 2 days later again but they told me one more time that there was no tickets purchased so I need to order them again. They also told me that the CC hold *** go away in a few days.

By then tickets went up by close to $1000.00. I got tickets directly from airline.

3 weeks later I found a full charge on my credit card. Called Vayama for the third time, they told me that I had no tickets and they could not locate my order.

Fortunately I found ticket numbers on my AMEX statement (thank you AMEX) and they were finally able to locate my reservations.

At that point I needed to cancel it. Vayama changed their tune completely, making me at fault, for almost 1.5 hours kept telling me that it is not their fault and that their system shows that they send me tickets the same day and even asked me for the names of people I spoke to previously and so on.

Eventually they charges me 80.00 to cancel and additional 530.00 for sometaxes that they reportedly could not recover.

Stay AWAY. Do not let british accent fool you.

Terrible service and contact personnel. TUI airlines says book via Vayama, what a joke. Vayama doesn't even list TUI when it searches for flights! This relates to flights from Sanford to Amsterdam. How do Americans book and pay for flights on TUI or Vayama.

Zero star! Vayama's service is the worst I have ever had. I was on hold this morning for 2 hours the another 2 hours later in the morning. Booked a flight for my girlfriend to SFO. Vayama indicated that the airline changed the flight. I called the airline itself and was told it's okay to keep the same flight but with an earlier time; however, I must contact Vayama. I called Vayama and spoke with Zhai, she said they are able to keep the original date with an earlier flight. It *** take 24 hours to receive an email confirmation. No confirmation the next day. I called again which took hours and hours to connect. Spoke with John. He gave me a run around stating that I could not keep my original flight. I insisted that I already confirmed that I could with Zhai. I demanded to speak with a supervisor. He gave an excuse that a supervisor is not available and that I could keep the original flight of July 5, 2019. I was literally mad at this point and felt that he was lying to me! I expressed my frustrations with the wait time to receive service. Vayama's address is in San Jose, CA but the customer service is in India. Please Vayama CEO, improve your customer service response.

Absolutely the worst company I have ever had to deal with. Booked a flight, from Brussels to the USA through vayama. Unfortunately, I had a death in the family and was unable to take my trip. Vayama offered no help to cancel my flight that I booked through them and told me they would not help. Their customer service has repeatedly been extremely rude and when I asked to speak to a supervisor was told that they would not want to speak to me. They told me I had to cancel my flight directly through the airline TUI Fly. So they cannot help with anything such as flight changes or cancellations, in fact they repeatedly gave me the wrong phone numbers and contact info for the airlines and none of the reservation numbers they repeatedly gave me matched any records at the Airlines. So, I unfortunately had to continue to contact their insistently rude customer service in order to finally get only some of the information I needed. On top of the death of my brother that I had to deal with, I had to be verbally abused and mistreated by this company repeatedly just to make simple cancellation. Avoid this company at all costs!! And I *** also be avoiding any other company that does business with them.

My flight was cancelled and Vayama sent me an email saying they received the refund from the airline and *** refund me in 3 days. This was 2 and a half months ago. I have sent multiple follow-up emails and have tried to contact them regarding my refund, but most of my requests have been ignored. I still have not received my refund. Vayama customer service won't answer me and won't provide me more details on my refund. Vayama stole my money.

Terrible service. Didn't send us a copy of our ticket and I had to follow up to get that. We also paid $208 for insurance through them but received no policy and when our flights were delayed and we wanted to make a claim, vayama customer service rep just said "contact the insurance company directly" without telling us who the company was or how to contact them. I *** never be using vayama again and would not recommend to anyone.

I booked tickets from NYC to Vancouver in December of 2018 for a departure of August 2019. I then called to change those tickets in February of 2019. I changed those tickets over the phone and never received email confirmation of my new tickets. I followed up repeatedly over the course of February, April, March, May and now June, and have never received those changed tickets. In fact, I have had to pay an additional $95 after someone told me those same flight times are no longer available. Over the course of May 16 to May 29, I followed up three separate times via email after someone on May 16 told me I would receive my tickets within 24 hours. I just got off the phone with Vayama today after weeks of calling and calling and they have still not issued me my tickets. They are now saying they can't issue them until 1 week before my flight. This is absolutely ridiculous that each time I call they tell me I *** have my tickets within 24 hours, I never get those tickets and I have to cal back again where the whole cycle repeats. What is going on? This service is a complete scam and I *** never use it again.

Please, be aware of booking on VAYAMA. I bought an airfare ticket to travel to Europe, at the middle of July of 2009 with Vayana. Air Canada send me an e-mail with the option to cancel my trip to Europe for a full refund and without any penalty because Canada had closed Canadian airspace to the Boeing 737 MAX Aircraft until further notice. I contacted Air Canada and they process the refund that I had paid for seating, but the agent told me that since I bought the ticket with Vayama, that I had to contact Vayama for my full refund, without any penalty, which I have done numerous times in the last 23 days, but Vayama agents are very rude, they also refuse to let me talk to a supervisor and hangup on me numerous times . As of today I can not resolve this stressful situation and Vayama refuse to help me. Please, do not buy any tickets with Vayama if you don't want to go through the stressful situation that I am going through right now.