Vayama

do not use this company!
I booked a ticket and in 20 seconds I realized it was wrong, I called customer service, they said they cannot cancel it, I had to spend my money and make call outside of US, to Norwegian airlines . I have confirmation number of cancellation, I see that money went back to vayama's credit card, yet I got an email check in to my flight! I was on the phone for over an hour and no results.

This review is written for budgetair.com, which is part of Vayama. Be warned that this is a fraudulent company, I would recommend others to better avoid them at any cost. While I can accept the hidden fees during their booking process, and even that the fact that they requested that I pay more money for the tickets that I had already booked and paid, due to the prices for the tickets had supposedly increased during the time that I made my booking (reliable travel companies would not have you do this if you had already paid for your tickets). However, the fact they issued two economy tickets, when I had booked one economy and one business tickets, is a complete fraud in every possible regard. After not receiving any response from them for 3 full business days, I am now filing a police report.

Do not use this company. You're better off using another agent, or, be safe and book direct with the airline carrier.

We booked through Vayama for a trip from Spokane (WA) to Sydney, Australia. The flights (us-connecting flights) changed about four times between our booking date, and departure. That caused confusion at the ticketing counter when checking in (in Spokane) for our outbound flight. That took about 45-minutes to resolve.

Returning from Australia, due to ticketing/flights changes we were told we needed to pay $80AUD each in order to rectify booking charges that should have been arranged previously (and paid) by Vayama. We have the receipts. I requested a refund 45-days ago, and have inquired no less than five times about that status of that refund, however, the request is being ignored and unpaid. The woman at Qantas (australian carrier) was very nice and sympathetic, but said that these charges for re-ticketing should have been made well in advance by the travel agent.

I can't believe this company has an A+ rating on Revdex.com. Read the comments and complaints. Says it all.

Their customer service reps are prone to making up baldfaced lies. There's even an LA Times article about that. The fact that this company is rated A+ on the Revdex.com is baffling and really discredits the Revdex.com.

My flight was delayed 2.5 hrs causing me to miss a connecting flight I booked separately at the destination. I called the airline because they offered to rebook the delayed flight for free but they said I had to go through vayama because the original booking involved 2 airlines. Well I got an extremely condescending rep telling me what a huge favor he's doing me by reissuing the SAME EXACT ticket for my delayed flight "for free" because the delay constitutes a time change. Um... were you going to try to charge me for reissuing the same ticket just because it was delayed??? Worst part is the airline says my ticket was fine as is (no reissue necessary).

I have a 6.5 hr layover and then I miss my connecting flight at the destination. I asked if they could rebook a later flight for my first leg so I'm not stuck at an airport for 6.5 hrs at least, and they told me it was a class change so they would charge (even though I was looking at many many available seats for main cabin/economy for several available flights on the airline's site).

I tried to speak to a supervisor and was told I may or may not even receive a call back. This is just ridiculous. I guess at least I'm not stranded in Germany like someone else who had the misfortune of booking through vayama.

My experience with Vayama was generally good but I was not aware of so many negative reviews. My bad experience was with $8 future Discount Voucher which is vanished within less than one year. The Agent Bhanu was ignorant and wasted my time instead of resolving this minor issue

Booking my flight with this company has been a complete nightmare. Three weeks ago, I bought 3 tickets that are not displaying anywhere in their so-called portal. When I follow up with their customer service reps for an explanation, they tell me the issue was escalated to their technical team with no kind of follow up. At this point, I'm beginning to feel like I've been scammed since no one can help me get to the bottom of this. I really wish I would have booked with a different agency.

I wish I could leave a half-a-star rating. I booked my flight through Vayama, had to cancel for personal reasons. Was told I would be refunded just a portion of my flight cost in 60-90 days. I followed up via email (their customer service wait time was 40 min before it hung up on me) to find the status. They asked me to send my bank details and routing information over email. I was not comfortable doing this, so attempted to call back multiple times. It is almost a year since my flight was cancelled, they said they have refunded me money, but I have nothing in my bank account. Their customer service representatives do not listen or respond to questions. I *** never use their website again and encourage others to stay away.

Terrible! Terrible Terrible! An agent Dominique just hung up on me! While I am in the middle of speaking, he said he *** disconnect the phone! They were supposed to refund my ticket and did not process that. Instead, they even made me pay for the cancellation fees and never processed the cancellation! The most rude agent I have ever had! Which customer representative hangs up on you!!! Doesn't even deserve one star.

Cancelled my tickets that I had purchased 3 months ego and refuse to rebook on same date. Now I'm stranded with no flight back.

I used this site for the first time yesterday and the next early morning found out that they didnt confirm my flight due to increase in airline fare. How is this even possible after booking through Vayama and leaving other sites to book with them and then finding out next day that ticket is not confirmed due to price increase. Such a BS experience. It was my first and last experience with them. Stay away from them!

Sells tickets under wrong class- Purchased Economy ticket and checkout page had no information about baggage rules. Instead Vayama included a link referring to airline website to check baggage rules. Avianca Airline's stated baggage rules for Economy domestic flights within Brazil, which I purchased, are 1 checked bag 23kg, 1 carry-on 10kg, and 1 personal item.

After purchasing the ticket and receiving the e-ticket confirmation, the ticket specifically said no extra baggage included.

I called Avianca and they confirmed the ticket was not economy class, and it was PROMO class. No baggage included even though on my e-ticket from Vayama it said economy.

I called Vayama and they said that I purchased a promo/restricted ticket and that any error is the fault of Avianca and that I should call them to figure it out. I tried explaining that the issue is that they are selling misclassified tickets and misleading customers, but the telephone support agent and supervisor both were not equipped to handle this type of complaint but instead worked towards ending the call as quickly as possible by offering a refund as I was still within the 24 hour refund period.

Pretty obvious bait-and-switch activity going on here, and in general Vayama is a huge pain to work after purchase. Better off spending the extra money and buying direct from the airlines.

STAY AWAY ! I purchased two tickets from Morocco to France on 8/12. When I checked the tickets received from the airline (Norwegian Air), both had been issued to the same person! I called Vayama on 8/13 and didn't receive an answer. I called on 8/14 and was told that it was past 24 hours, no changes could be made and I couldn't cancel for a refund. The Vayama rep told me to call the airline directly. Then, the airline says they *** only change the name if I pay 125 euros. I ended up having to cancel the tickets and I was told that I would not receive a refund. I have since filed an FTC complaint hoping they can help me recover the $417.90 I wasted on useless tickets.

Vayama has the worst customer support I have ever experienced in any business. Their website is not easy to navigate and when filling out the passenger *** for a very expensive international flight, I must have accidentally mixed up entering my girlfriend's first and last name, a simple mistake.
I discovered the error a couple weeks before my flight and called the airline to ask to make the correction, Vayama argued the airline would not accept the correction and I needed to cancel and rebook the flight at full price. I had to actually conference in someone from the airline to a call with a Vayama customer support in order for them to prove that the correction is allowed (AND FREE). After this nearly 1.5 hour ordeal, the Vayama customer support said they would issue and email me the correction in two business days. Of course, this did not occur. So after 3 business days I called back, waited on hold for 45 minutes before I got someone on the line, and was told the ticket would be issued within the hour to my email address. Of course it was not, so I called back the next day, waited on hold for another 45 minutes, then was told the correction would be sent the following business day. Of course it was not, so I waited another 2 busienss days and was told now that in order to issue the correction, to a simple first/last name mix up, I would need to pay a $200 fee!! I thought it was ridiculous, since the airline confirmed the name correction would be free and I had vocal confirmation that Vayama would issue the correction for free. This was less than a week before my flight and the Vayama customer support said they would not re-issue the ticket unless I paid up, essentially holding my $2,550 tickets hostage. I begrudgingly paid the fee (and plan on disputing it with Amex when I return). And even after I was extorted the $200 for the simple name correction I was promised the correction with in the day. I had to call another 3 times before they would actually send me a correct PDF with the name correction. At this point my flight is in 3 days and Still don have a valid PDF with the corrected name and this is why I am filing this complaint. These people should not be allowed to operate in the United States.
Rant over.

The only thing good about Vayama is their low-priced fares for some destinations. Rest, its nightmare.

The Customer Service is the worst aspect. There is no accountability of their actions. False promises, misinformation and using non-trained staff is common. There is no care of Customer's time who is waiting on the phone for an hour, the calls are dropped after certain time and this is how you lost your number in the queue.

In my case, ticket needs to be re-issued due to mistake in last name. They asked me to buy another ticket without refunding old ticket money. Charged me $100 Admin Fee for ticket re-issuance. I was told that old ticket money *** be refunded within a month. I proceed with new ticket purchase and started to wait for refund. But even after 1-month, refund was not made.

I started my communication via email and was told that it *** take another month for refund because nobody at Vayama end ever initiated return request from Airline. At the end, I got the refund after 2+ months of original request with deduction of another $65 Airline fee on top of $100 Vayama Admin Fee.

So, my advise is if you want peace of mind and savings in real, then think 100 times before considering Vayama. Your attempt to save $50 in fares may land you losing several times more with Vayama due to non-serious and pathetic Customer Service.

Vayama customer service is the worst, need a flight re -routed due to current situation in Bali and Lombok, airline was agreeable to the changes, just needed someone from VAYAMA to give the airline a call. Initial response was, they don't do that. 2nd call, a note was added to my itinerary saying that airline can do whatever they want. Airline said it was not acceptable, 3rd time I called, this guy kept arguing saying they haven't received any notice about the "safety policies" in place for that airline. Told him that I spoke to 2 different CS agents for the airline and actually some travel agencies already got in touch with them. So VAYAMA guy kept insisting they don't HAVE IT. Wants me to submit proof and documentation that the airline was doing this. I told him, wouldn't it be easier with a phone call? I requested to talk to his supervisor, maybe his manager would have more updated information. He got mad at that, and said NO he *** not let me talk to his supervisor, his supervisor was busy, he kept interrupting me and said he *** put me on hold, he did advise me that I might get disconnected and *** get a call back if that happens... but get this, he never got my number and before I had a chance to give it, he put me on hold.. and was immediately disconnected. I tried repeatedly to call back, 1st 2 attempts the phone just kept ringing, 3rd time, the same guy answered and was immediately put on hold again and waited for 15-20 min until I hung up and called back and finally got another person. I was able to give her the number the airline told me to give and was told I *** receive a call back in 2 hours... it's been more than 24 hours and my flight is in 4 days and I still don't know where my end destinations is so I cannot make plans yet. I could tolerated the 30+ minute wait times and this was not for 1 call but for several calls... But I cannot tolerate the rudeness of these people. Not Booking with VAYAMA again. Not WORTH THE headache. I would give 0 stars if I could

very disappointing experience with the call center they use for their Vayama.com service. Took over 24 hrs for someone to get in touch with me, called their customer service line and for the first 24 hours at least it would ring for about a minute until I got a message that said "someone *** get back to me" and then just hung up. Sent emails as well... about 36 hours after initial trying to get in touch with them I get a phone call saying I never answered their emails. Meanwhile as I check my email as I was on the phone with them they sent the generic responses right before calling me. Guy on the phone takes very fast and wouldn't let me talk at all. Essentialy said he couldn't help and I need to answer the emails with information I had already given them. Replied to email with same information and inquiry and about 5 hours later no reply. Called call center again and Jeff answered in the middle of discussing issue I was hung up on. Called back and on the phone with Leo and got disconnected again then as I called back I was told I hung up on them... still no help with resolving question I asked to speak to a manager and was told there was none and no way for me to talk to them. Got booking information and *** be calling airline directly as this CS department is useless. *** be following up with call center management.

I purchased tickets from Vayama going to South Korea from the United States, then from South Korea to Japan, then back to the United States. Everything went as scheduled except for the flight from South Korea to Japan. My itinerary stated that Vayama had subcontracted my flight to Hahn Air (Germany). When we tried to check in on the day before, the Hahn Air website told us to check in with JeJu Airlines (South Korean) at their gate at the Busan Airport. When we got there JeJu Airlines stated they could see our names in their system but Hahn Air had not ticketed us and we would need to purchase new tickets. We tried to contact both Hahn Air and Vayama but could not get through to them so we ended up having to purchase new tickets. When we got back to the U.S. we tried to get our original tickets refunded. We spent 45 minutes on hold twice to speak with Vayama and they refused to refund our tickets. The flight insurance company was also not helpful and stated that since we were not at fault (the airline was) they would not refund our tickets either. We are now trying to contact Hahn Air (in Germany) via email since calling them doesn't work. Vayama is who we paid our tickets through but they have refused to help us and are very difficult to contact (45 min minimum wait time on the phone) just to receive no help. I suggest that Vayama never be used to purchase tickets that *** need to be used overseas. To do so is to take the risk they *** mess up the tickets and them leave you to your own devices. The insurance they sell you is equally useless.

Vayama is likely the worst travel company ever. We had tickets booked with them and could not reach customer service support for DAYS. Their call lines *** hang up on you after a certain amount of time. Once booked through Vayama, you can't always make changes direct with the airlines.

My husband had a medical emergency and we weren't sure if we'd be able to travel; we had purchased insurance so we weren't particularly concerned about it, except that When we finally spoke to Vayama the were going to charge us much more to cancel and required authorization/confirmation from travel insurance but it was impossible to connect with Vayama when insurance was open.

Vayama then told us we would have to pay Vayama additional fees if we cancelled flights...

Once on the trip, emailed Vayama for 10+ days requesting assistance and no response. Finally I emailed again saying I'd be reviewing them, they apologized and then said to contact airline directly but did not resolve or respond to any of the issues I had presented.

I would NEVER use Vayama again. Their customer service is the worst I've ever experienced.

You really have to question the A+ rating by Revdex.com for this company. I have used them a few times but fortunately never had to deal with their Customer Disservice. Now that I have, never ever again. The airlines changed the time by 5 minutes of 2 of my 4 flights and I can not access the reservation on the airline site. I called the airline to confirm the change and was told to contact Vayama as I had unfortunately booked with them. I did , 48 hours later they sent me a new e ticket with one of the changes but not the other flight and I still can not access my reservation, so I replied back and this was 5 days ago and still no response. I guess their philosophy is if you ignore it, it *** go away. This was a simple thing to handle and they just refused to do anything about it, Imagine if you have real issues. Now I am not even sure if I have reservation so I am going to call my Credit Card company to dispute the charge.

It is reprehensible that they don't answer their phone. You end up on hold for over an hour, then you get an announcement that no one is available to take your call and they hang up.

They also charge $100 to cancel if you can get hold of them. This is a horrific company. Do not use.