Vayama

The worst customers service ever, I'm done with this website. You don't have the right to talk to a manager when you are not satisfied,all they do in hang up the phone on you. I booked a ticket and by mistake I entered the wrong date so I called to change it knowing that I'm allowed to make changes within 24hrs but I was told that I have to pay $50 to cancel my tickets and buy a new one and thats the only way I can do it. Under the DOT's regulation I do have a right to do it but they refuse to hear it (Under the DOT's regulations, as long as a customer books a non-refundable ticket at least seven days ahead of the scheduled departure, an airline is required to offer one of two options: allow that customer to change or cancel the trip within 24 hours without penalty, or hold that reservation at the current price for .)

My dad is in the hospital and I have to change his flight. The service representative that took the call told me that they couldn't help me look up more than 3 alternative flights then stopped responding to my questions. They also informed me tha the airline I booked with doesn't accept medical waivers but I contacted the airline directly and they stated that they do accept medical waivers.

This is fraud. I need a refund from this service. They've charged my account without providing me with a receipt nor booking information. This is a scam.

I bought tickets from Vayama on Monday for a good price. They sent me the booking number. They were suppose to send me the the e ticket number within 12 hours however they did not I called them 4 times the first time they did nothing the second time they claimed I did not book anything the third time they claimed in an hour they *** send me the e tickets. The fourth time they said that they are having problems and to pay them 1000 more dollars because they changed the price because they did not confirm it with the airline. Apparently they have all rights to do that? This means that the price posted on their website can be chnaged at any time.

This company is absolutely terrible. I had a name change on my reservation which they assured me could be changed prior to my flight provided I submit paperwork. I sent in all my documents prior to the timeframe they gave me. When I showed up at the airport they had not changed the name on my reservation. I called Vayama and the customer service rep. said that they couldn't change the name and the only option I had was to cancel my flight and they would refund a portion of the ticket price or I could do nothing and it would appear as if I were a no show on my flight. The rep. then proceeded to yell at me on the phone after I asked him if I could re-book my ticket with him and he said no.

This occurred on December 22, 2018. I still have not received my refund despite numerous calls and emails. I had to book another flight which ended being double the amount of my original ticket. All in all for a one-way ticket I spent close to $1500.00 and there is no resolution in sight. This company is completely unprofessional and I feel like I have been robbed.

I tried to change a flight. First I called the number listed and it was experiencing 'unexpected waits', I waited 40 minutes until the phone call dropped. I tried to change my flight through their website, which I did and got an auto-generated email that states the fees I was privvy to. The email then says to call another number to change my flight. I called once. The customer service representative would not change my flight because he said he did not have Reservation permissions. After trying to explain to him how this is impossible, he yelled at me and hung up on me. I used Twitter to contact them, but they have been very vague about proceeding steps. I have yet to get my flight changed.

RE: Booking number VUS-XXXXXXX

I booked with Vayama two years ago without any issues; however, I want to make all travelers aware that this company isn't capable of consistently securing airline tickets for your travel.

Last August, I purchased an international roundtrip ticket 6 months in advance, yet somehow, 3 months after I had paid for my ticket, I received a notice for a slight flight change, and I confirmed with Vayama. After that, all my suffering began. On the airline's website, my reservation would change to the new flight and then disappear, only to reappear after I call Vayama to inquire, and then disappear again shortly after. This happened six times!!! I talked to several Vayama agents over the course of 2 months: most of them just re-booked the flight and never cared to take any further action. Eventually I had to call the airline myself to find out what exactly went wrong and why the booking kept disappearing. They told me since Vayama changed my reservation without issuing a new e-ticket, the reservation was never associated with a ticket number, so it would be cancelled after a week. After I found out why, I called Vayama again. One of their agents then found out the original booking was no longer available, so he booked a different return flight plan for me (in a different class, because it had one less transfer) and asked me to wait 24-48 hours for the confirmation. Nothing came, so I contacted the airline again and was advised since Vayama booked the flight in a different class, Vayama needed to contact the airline in order to issue a new e-ticket. I called Vayama right back, and the agent assured me that he had expedited my request and they were working on re-ticketing and to give them 3 working days. He told me not to worry, and that they would definitely re-issue the ticket.

Finally, Vayama emailed and told me that the e-ticket would be re-issued within 24 hours. 24 hours went by, and I still didn't receive anything, so I called Vayama again at 3am. The agent who answered the call wasn't very polite and simply blamed the airline for cancelling the flight 3 months ago (which they didn't) and told me they needed to cancel my booking and issue a full refund. If that was the case, they could have told me 2 months ago when the flight was first changed, so that I would have more time to buy new tickets for my trip. How could they let this drag on for so long, after my numerous calls/emails/sleepless nights, reassuring me that everything was fine and then suddenly say that my booking needed to be cancelled when there was only two weeks before my trip? This left me very little time to scramble to secure my own ticket, which I bought directly from the airline at a higher price since it was very last minute, and now I have to wait up to 4 months to get my refund from Vayama!

If I didn't keep checking the status of my reservation on the airline website, I would have tried to board my flight only to have my boarding refused on the day of travel. I can see that this exact situation has happened to other reviewers on Revdex.com. Seeing others go through the same painful experience as me, I have to say that Vayama is not a trustworthy agency and I *** NEVER go through them again! If you enjoy going on international trips (or any trips, really) without knowing if all your plane tickets are valid or not, then by all means, use Vayama. If there is a flight change, then good luck.

Very bad customer service. They charge lot extra then mentioned. I made three calls and everytime we made the call to cancel my tickets, they quoted us different price. Finally I ended up paying 285 $ for my airlines and $100 vayama.com service charge. Their charge was never mentioned when we book the tickets. but now when we try to cancel they want a piece of penalty we have to pay. Customer representative showed no remorse or sympathy when said that we have medical emergency and provided them with all the documentation for it. Very ignorant, dont care about their customers. My worst experience ever. I have never been so sorry as I am now for booking with this travel agent.

Customer service was actually pretty nice. I called because my same exact flight (international) dropped by $210 a few days after I booked, so even with change fees I'd still come out ahead. Unfortunately they were not able to accommodate me. I learned my lesson and *** always book with the airline company directly whenever possible. I can't recommend Vayama, but I do respect their customer service, thus my 3-star rating.

We travel frequently in our family. We purchase tickets from different vendors, but we have purchased tickets from Vayama, at least, since 2009.

We have never had a major problem with tickets purchased with Vayama, except for the last trip. I have sent several emails to Vayama's Service Center with no success, today I called them and they (George) asked me to contact Hahn Air Systems (HAS). HAS clearly indicated that they are a B2B, and that I should not contact them, that Vayama should solve my claim and contact them if required.

On 02JAN19 I purchased 2 tickets to fly on 07JAN19 from Mexico to Miami, for a total of USD $ 750.00 through Vayama.

On January 7th, my wife and I showed up at Volaris counter at 05:30 am in Mexico City and provided to Volaris' electronic system and to a person attending the counter the following information, as has been provided by Vayama:

- Booking Number ( VUS-XXXXXXX),
- Flight Number,
- E-Ticket Number,
- Airline Reference #, and
- Our full names (First, middle and last names)

Our tickets were not registered in Volaris' system. We tried several times with different people at Volaris' counter, but the result was always the same: "Your names are not registered for that flight". We tried to phone Vayama's Help Desk from the airport, but we got no answer, after waiting at least 5-7 minutes each time. We were not allowed to board the plane. We DID NOT fly with VOLARIS.

We had to *** to find an alternative flight to get to Miami. We ended up paying a higher fee, flying 3 hours later with JetBlue(B6) Flight #2518 from Mexico City to Fort Lauderdale, instead of Miami, rent a car in FLL and drive to Miami.As evidence of this, I have sent to VAYAMA's Customer Service copy of the following documents:

- Ticket Flight # 2518 confirmation by JetBlue
- Luggage Claim tickets flight # 2518
- Avis Car rental Receipt (Pickup, delivery times and locations)
- Recent Calls Record from our phones

Based on on the above I'll appreciate the refund of the amount we paid ($750 USD) at earliest possible.

0 stars. By far the worst customer experience I have ever had. Customer service agents repeatedly promised that a concern of ours would not be an issue, and did not take the action that we asked them to take (as suggested by the airline). When our concern turned into a real issue, Vayama customer service agents refused to accept responsibility, accused me of lying to them, and refused to provide telephone transcripts of our conversations. Our requests to have our concerns escalated to a supervisor were ignored and we were ultimately hung up on by customer service agents on several different occasions. Avoid them like the plague if you do not want to risk being screwed over.

This is ZERO stars... I've been trying to get my refund for a canceled flight due to bad weather. I booked thru Vayama and flight is with United. I processed the refund request thru United and in less than a week, I've been informed that they have sent the check (in full amount) to the travel agency. I've been sending e-mails and calling Vayama every week.. they keep telling me that it's being processed. Sometimes they'd even tell me to talk to United, and I keep telling them that they should have the check... on my 5th week of going back and forth with Vayama... I once again, received an email, telling me to talk to United... It's like going in circles and they're not understanding what I've been telling them. This is so frustrating... sometimes, I'd even get hung up on, and they don't call back. It's ridiculous that they don't have a process... that cannot be the first flight that got canceled due to bad weather... they do not care to understand you... it's like, someone is only there to answer the phone but don't really bother to get your issue resolved - just passing *** on to the next person.

If I could give 0 stars I would. I have been on the phone trying to resolve an issue with Vayama customer service representatives for more than 24 hours. I need my flight changed to an earlier date (from February 1 to January 25), so I approached the airline directly in the Manila Airport, however they said that because I booked through Vayama, I would need to go through them for this change. I understand this, however, I would first like to say that several times, I was placed on hold for 20+ minutes, which is fine, however 4 different times, when I finally was connected to a representative, the phone "mysteriously" disconnected. I finally was connected to Noli (or Noly) at 10:12 PM PST who was going to check flights for me at my desired date. As I was being placed on hold, the phone disconnected. I called again and I finally was connected, again to Noli, where she was able to see that there was no flight available on January 25, but there was on January 26. I asked her to move my flight on this day. Something was wrong with the process of this change so she asked for help from her supervisor. This supervisor was in the process of making the change, but Noli said it would take some time, so she told me she would call me back because she needs to help other customers. I felt uncomfortable with this but she reassured me that she would call me back once this process was complete. She even read to me the phone number that she would call me on, which was the correct number. Fast forward to 9 AM PST the next day, I still did not receive a call. Therefore, I called the customer service line once again and spoke to Ani this morning at 9:30 AM. She saw that my flight was in the process of being changed but she put me on hold. During this hold time, yet again, the line disconnected. I called again and spoke to John at 10:04 AM PST. I asked John to check on my status of the flight change and he informed me that there were no available flights on January 26. I was already very frustrated at this time because if I was in the process of being changed, how did the seat disappear? I asked to speak to his supervisor and John said there was no supervisor for me to speak to. How could there be no supervisor during a working shift? He said that he *** be forced to disconnect the call if this call turned unprofessional. I am an angry, dissatisfied customer who *** never recommend or book through Vayama again.

Poor customer service is an understatement. I would NOT recommend booking any flights thru this website. Getting there was no problem. However, coming back was a nightmare. We were traveling back from Bangkok, Thailand to Honolulu, Hawaii. We show up to the airport in BKK only to be told that the flight was cancelled. There wasn't any type of communication telling us the flight had been cancelled prior to us arriving at the airport. Because I needed to be back, I opted for a partial refund and booked my own flights back thru another carrier. The cancelled flight was scheduled to leave on August 9, 2018. I've called both China Eastern Airlines and Vayama. The airline has verified that the flight was cancelled. I called Vayama multiple times (each time waiting a minimum of 30 minutes for an answer) to let them know that the status that the airlines shows. Each representative told me that they have to wait for the "remark" to be updated in the system. I was told that Vayama doesn't and can't call the airline carriers and that I needed to wait on the system. On the other hand, the airline is telling me that the travel aganecy has to contact the airline for a "waiver code." I understand that there are processes but, it is not right for your customer service agents to be hanging up on paying customers or telling them that there's nothing they can do to help get my refund processed. This is truly unacceptable. My flight was in August 2018. And the problem is still not resolved. Poor business practices. I'd also like to share that while I am writing this review, I have been waiting about for 32 minutes for a representative. Finally, someone answers, I share my situation, I'm put on hold so he can "check something." Low and behold, I get hung up on at the 36 minutes. This has happened on at least 5 occasions. I would like my partial refund and be done with this elongated and frustrating situation.

I shouldn't even leave a star - but will to show the world what SCAM of a travel agency you are. I was stranded in Windhoek, Namibia with a toddler - trying to fly back to Texas, USA, because you claimed the name on my ticket was wrong (no it wasn't - YOUR WEBSITE was the problem) and that I was a NO SHOW ( when in fact I got to the airport, to check in). I had to rebook a brand new ticket which cost me 2000U$ and Vayama is refusing to give back my 1800U$. I DO NOT need any penalties incurred onto me. The FACT that I was travelling with a toddler and YOU refused me access to the aeroplane is DISGUSTING!!! I WANT my REFUND BACK!!! I will go to the highest person there is to get my MONEY back!!! You VAYAMA cannot break ordinary people like that!!!!

Poor customer service. Sluggish and incomplete followup in booking cancellations. waiting 6 weeks for a refund is waiting 6 weeks to discover a mistake while canceling the booking, with no accountability of staff. I had "waiting for Airline to reply in emails too many times in the weeks I've dealt with their online team, and then when I called, there was no record of reaching out to airlines to resolve the problem.

I also sense that it is how their logistics that is harming them too. Nothing is "confirmed" right away, and that hurts them while booking and canceling reservations.

Hello,
Sadly, I am very dissatisfied with Vayama and in particular, your customer service. I booked a round trip to Tortola Island 11/16/18. Due to a delay in the outoing flight with InterCarribbean Air (the flight was to take off at 11am and finally took off at 9:30pm) . There was little to no communication at the gate desk so around 5pm I decided to take a charter flight. When I got home I called Vayama and told them what happened and that I wanted a refund for the leg of the trip I did not use. They told me to contact InterCarribbean. I contacted them and they said they cannot issue a refund because the ticket was issued through Vayama and they were the only ones able to refund the money. I called Vayama back and they said to call InterCarribbean. Finally, I did a three way call with Vayama and InterCarribbean. InterCarribbean confirmed that I did not take the flight and that they showed the status as OPEN on their computer system. Vayama uses a different computer system so it keeps showing as FLOWN. Once everyone realized there were two different systems, the Vayama rep accepted the verbal confirmation and waiver code to process the refund. The Vayama rep assured me I would see a refund in a few days. That never happened. I called back ten days later and had to go through the whole thing again and finally got Vayama and InterCarribbean on the phone together and again, confirmation that they had two different systems, confirmed that I did not fly that day and InterCarribbean gave the status as OPEN and gave the waiver code. Again, the Vayama rep assured me that I would receive a refund for that leg of the trip. It is now well over a month since that last conversation and still no refund.
I emailed customer service this morning explaining everything above and I received an email stating I would need to contact InterCarribbean.
What do I need to do to get a refund?? It is not my problem that InterCarribbean uses a different computer system than Vayama. I did everything I can possibly do by having InterCarribbean confirm on the phone with Vayama that I did not take that flight.
I ask that you escalate this to a supervisor. I cannot even begin to tell you how frustrating and maddening this experience is with Vayama customer service.
My booking number is VUS-8091507. I already know your system shows FLOWN. I already had two people on the phone from InterCarribbean Air confirm and provide a waiver code to Vayama. Do I sound like I am repeating myself???? Vayama is responsible for my refund.

this is a criminal organization I purchased a airplane ticket through this company and I never received a airplane ticket in my full name as it appears on my passport *** a result I was not allowed to board I called vayama to talk about getting me on another flight they where not very helpful at all but I got them to give me another flight I paid them another 680$ I then go to the airport again and they never bought the ticket they got me for 1300$ as it turns out this is common practice for this company and they just keep the money

I wish there is a zero star thats because thats what their deserved for their service. I don't like writing bad review on businesses because it rile me every time I recalled them and it wasn't very nice experience. Just like the most reviewers in here experienced of the dropping connection so Yes. its very irritating. I purchased the ticket for my sister back in september. The day she supposed to be on the plane, the connecting airline rejected her for boarding. The airline asked to contact vayama where the ticket I bought it from. It had me taken all day on the phone with a bunch dropping calls from Vayama. They refused to handled the issue professionally instead blaming game to the airline and claimed my sister was no show. Beside they suggested to reschedule and pay the penalty they quoted me over 2000 for one way ticket plus the penalty fees. Bunch a scam !! After final investigation from the United Airline, they found an error that the ticket was never reissued when they had scheduled change. With all mess they created, I wish I can sue them !, glad Ana airline stepped up even though cost us extra to buy separate ticket for the connection. I won't never ever doing business again with this company even though they give me for free !.

Dear Sir/ Madam:

Hope you are fine and doing well.

Sir I am calling since December 13th 2018, to resolve my issue regarding but every time I call they put me on hold and it gets disconnected.

I try purchased the ticket VUS 924*** with discover ending 5061, but it was declined by the Vayama website, then I used my another cardit went through but the same time I was charged by the Vayama on discover also, and I can see in the statement and which is also attached with for your reference. Vayama charged me 3448 us dollar even though your website gave an error for card declined.

Also I spoke to your representatives they said they Vayama did not charge me, but its on the statement you can see it on your end. also at last I spoke a lady she confirmed me that you tired discovered card but it declined but she said Vayama did not charge you. But mu statment has charged by vayama.

Please I m keep calling after 30 mins delay someone pickup the phone and then they put me on hold and then after listening the issue they put on hold and call drooped, it seems like I m been fooled and been played. please resolve the issue.

the other card I used I got refund for that but not the for the Discover.

I would really appreciate if you resolve this issue as soon as possible.

Regards,

***
5