Viridian Energy, LLC

Complaint: [redacted]
I am rejecting this response because: I still have not received a response from Viridian Energy.  Below is quoted from the previous rejection:
I am rejecting this response because: While I did authorize the enrollment to Viridian via a ThirdPartyVerification, the
phonecall
was completed with the presence of the Viridian Sales representative, who strongly coerced my response.
Furthermore, you can verify the call record it should be noted that the voice of the thirdparty
is hardly comprehensible in
the call.
As for the two requested refunds, I understand that the initial billing charges of $108.22 are not from Viridian Energy, but it
is a direct cost to me caused by the transfer to Viridian Energy due to the misconduct of the salesrep.
The same applies to
the cost of $50 ETF. Had I not signed up for Viridian Energy due to the salesrep's
misconduct, neither charges would have
occurred. Therefore I believe I am still entitled a refund.
Sincerely,
[redacted]

November 13, 2014
[redacted]
Complaint Consultant
Revdex.com
[redacted]
[redacted]
Re: [redacted], Case # [redacted]
Dear [redacted]:
On October 23, 2014, [redacted] (“Customer”) filed a complaint with the Revdex.com.  Viridian Energy responded on October 23, 2014 and Customer filed a rebuttal to that response on November 4, 2014.  The Customer’s rebuttal states that: 1) Customer states that he was sent correspondence regarding Viridian Energy’s natural gas Variable Rate in September 2013; 2) Customer was told that he would receive the same rate notification that he received in September 2013 before his natural gas Variable Rate increased; 3) Customer would have never agreed to enroll in a Fixed Rate if he believed he would not receive notifications for Variable Rate changes; 4) Customer was told by the Independent Associate that referred him to Viridian that he would realize savings with Viridian over a 12-month period; 5) Viridian Energy used deceptive practices to enroll Customer in June 2013 and maintain him as a Customer in October 2013; and 6) Customer would like to receive a $700 credit and 1-year Fixed Rate.
First, Customer’s rebuttal states that Customer was sent correspondence regarding Viridian Energy’s natural gas Variable Rate in September 2013.  Viridian Energy does not send correspondence to customers to notify them of changes in its Variable Rates.  The only notification that Viridian Energy sends to customers is a Fixed Rate renewal letter.  The Fixed Rate renewal letter is sent 30-60 days prior to the end of a customer’s Fixed Rate term.  Viridian Energy’s records indicate that it did send Customer this notice on September 12, 2013 for his electricity account, because Customer’s electricity account was enrolled in a Fixed Rate product.  Please see Attachment 1, which shows the renewal letter that Viridian Energy sent customer for his electricity account.  Viridian Energy did not send Customer this notice for his natural gas account because Customer’s natural gas account was enrolled in a Variable Rate.  Viridian Energy does not send notices to customers enrolled in a Variable Rate.  It would be very helpful if Customer can produce the notice that he received in September 2013 indicating his Variable Rate for his natural gas account.  Viridian Energy is not aware of any notification that it would have sent Customer regarding his natural gas Variable Rate, however, Viridian Energy would be happy to look at Customer’s documentation to come up with a satisfactory resolution.
Next, Customer’s rebuttal states that Customer was told that he would receive the rate notification that he received in September 2013, before his natural gas Variable Rate increased.  Customer’s rebuttal also states that Customer would have never agreed to enroll in a Fixed Rate if he believed he would not receive notifications for Variable Rate changes.  Viridian Energy does not send correspondence to customers to notify them of changes in its Variable Rates, therefore a Viridian Energy representative would not have stated that Customer would receive Variable Rate notifications.  Viridian Energy has examined all of the contact records that Customer had with Viridian Energy.  Viridian Energy’s contact records show that Customer’s conversation on October 9, 2013 was regarding renewing Customer’s electricity account into an additional Fixed Rate term.  During that conversation, the Viridian Energy representative discussed that Fixed Rate renewal letter that Customer received for his electricity account, and after that conversation Customer sent in his Fixed Rate renewal consent form for his electricity account.  Attached in Attachment 2, please find the copy of the Fixed Rate renewal consent form that Customer sent in for his electricity account.  While I understand Customer’s position, I cannot find any evidence supporting that either: 1) Customer received a rate notification for his natural gas account in September 2013; or 2) that Customer was told he would receive this same rate notification before his Variable Rate increased.  
Furthermore, Customer’s Terms & Conditions, that he agreed to and received upon enrollment, clearly state that Customer would receive a renewal notice for any Fixed Rate product that he was enrolled in, however Viridian Energy’s Terms & Conditions do not state that Customer would receive notifications for a Variable Rate product.  Customer could not have reasonably believed that the would receive notifications before increases in his Variable Rate, because Customer’s natural gas had already increased twice prior to his phone call to Viridian Energy’s Customer Care Department on October 9, 2013, and Customer had not received rate notifications from Viridian Energy for either of those increases.
Next, Customer’s rebuttal states that Customer was told by the Independent Associate that referred him to Viridian that he would realize savings with Viridian over a 12-month period.  Viridian Energy does not guarantee savings as compared to another electricity product.  Viridian Energy did not offer any products that guaranteed a savings over a 12-month period.  Viridian Energy has contacted the Independent Associate, [redacted], credited with referring Customer to Viridian regarding this allegation.  The Independent Associate has been suspended, and will be required to provide a statement regarding Customer’s allegation of deceptive practices.
Customer’s rebuttal states that Viridian Energy used deceptive practices to enroll Customer in June 2013 and maintain him as a Customer in October 2013.  As explained above, Viridian Energy is investigating Customer’s allegation of deceptive practices by contacting the referring Viridian Independent Associate.  In response to Customer’s allegation that the Viridian Customer Care representative also engaged in deceptive practices in October 2013, Viridian Energy has found no evidence of this allegation.  If Customer has any evidence of these allegations, Viridian would be happy to review Customer’s evidence.
Finally, Customer’s rebuttal states that Customer would like to receive a $700 credit and 1-year Fixed Rate.  There is no evidence that Customer is due a $700 credit.  Customer enrolled his natural gas account in a Variable Rate and was properly charged at a Variable Rate.  Furthermore, Customer received a Variable Rate for 17 bill cycles before he contacted Viridian Energy regarding the absence of Variable Rate notifications.  Viridian Energy would be happy to examine any evidence that Customer has supporting his allegations, however, Viridian Energy examined its own call records and did not find any evidence of such.  Viridian Energy is unable to create a custom rate plan for Customer.  All of Viridian Energy’s offerings are available at [redacted].  As a resolution to this complaint, Viridian Energy can provide Customer a $100 courtesy credit for enrolling one of his accounts in a Fixed Rate, or a $200 courtesy credit for enrolling both accounts in a Fixed Rate.
I sincerely hope this meaningfully responses to the above complaints.  If you have any questions, please do not hesitate to contact me at ###-###-#### or by email at [redacted].
Warmest Regards,
[redacted]
[redacted]

March 4, 2014
Customer Name:  Michael
Deo
Complaint
ID:         9934877
Subject:  Initial Company Response
class="MsoNormal">We acknowledge receipt of your complaint with the RevDex.com on 2/19/2014 and apologize to you for any
inconvenience that you may be experiencing at this time.
Please accept this response as confirmation that we have
launched an investigation into your complaint and will make every effort to
resolve your complaint within fourteen (14) business days.
We appreciate your business and look forward to serving you
again.
Sincerely,
Viridian Compliance

January 5, 2015[redacted]Complaint ConsultantRevdex.com[redacted]
[redacted]Re: [redacted], Case # [redacted]Dear Ms. [redacted]:This letter is in response to the complaint that [redacted]...

[redacted] (“Customer”) filed with the Revdex.com on January 1, 2015 and that Viridian Energy received on January 2, 2015.  The Customer’s complaint states that: 1) Customer did not authorize enrollment with Viridian Energy; 2) Customer’s account was set up in the name of her husband, [redacted], who has been deceased for 11 years; and 3) Customer would like to cancel service with Viridian Energy.Customer’s complaint states that Customer did not authorize enrollment with Viridian Energy.  Customer’s electricity and natural gas accounts were enrolled with Viridian Energy on July 15, 2014.  Immediately after her enrollment, Customer was sent a Welcome Packet by [redacted] confirming her enrollment details.  If Customer did not believe that she had authorized enrollment, or otherwise wished to cancel with Viridian Energy, she could have done so immediately without penalty.  However, Viridian Energy did not hear from Customer until December 31, 2014, when Customer contacted Viridian Energy to cancel.  Viridian Energy processed Customer’s cancellation on December 31, 2014 (cancellation confirmation no. [redacted] and [redacted]) and sent the cancellation request to Customer’s utility, [redacted].  Customer will return to [redacted]’s Standard Offer Service in one to two billing cycles, as determined by Customer’s meter reading date and [redacted]’s switching timeline.  Next, Customer’s complaint states that Customer’s account was set up in the name of her husband, [redacted], who has been deceased for 11 years.  Viridian Energy’s records indicate that Customer’s account with her utility remains in the name of her husband, [redacted].  If Customer wishes to change the account name she would need to contact [redacted].Finally, Customer’s complaint states that Customer would like to cancel service with Viridian Energy.  Viridian Energy processed Customer’s cancellation request on December 31, 2014 and sent the cancellation request over to Customer’s utility, [redacted].  Customer will return to [redacted]’s Standard Offer Service in one to two billing cycles, as determined by Customer’s meter reading date and [redacted]’s switching timeline.  I sincerely hope this meaningfully responses to the above complaints.  If you have any questions, please do not hesitate to contact me at ###-###-#### or by email at [redacted].Warmest Regards,[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: While I did authorize the enrollment to Viridian via a Third-Party Verification, the phone-call was completed with the presence of the Viridian Sales representative, who strongly coerced my response.  Furthermore, you can verify the call record it should be noted that the voice of the third-party is hardly comprehensible in the call.  As for the two requested refunds, I understand that the initial billing charges of $108.22 are not from Viridian Energy, but it is a direct cost to me caused by the transfer to Viridian Energy due to the misconduct of the sales-rep.  The same applies to the cost of $50 ETF.  Had I not signed up for Viridian Energy due to the sales-rep's misconduct, neither charges would have occurred.  Therefore I believe I am still entitled a refund.  
Sincerely,
[redacted]

March 19, 2014
  
Anna Pulg*ano
Re: Compla*nt *
*...

[redacted]
  
Th*s letter *s *n response to the compla*nt made by Anna
Pulg*ano w*th the Better Bus*ness
Bureau on February 4, 2014.  V*r*d*an Energy *s comm*tted to customer
serv*ce and sat*sfact*on and we apolog*ze for the length of t*me *t has taken
to respond to th*s compla*nt.  Accord*ng
to her compla*nt, customer states that V*r*d*an changed her agreement w*thout
her consent or knowledge.  Customer also
requests a re*mbursement and to be sw*tched back to her local Ut*l*ty.
 The Customer’s res*dent*al Electr*c account was enrolled *n V*r*d*an’s 6 month
F*xed Rate Plan and began serv*ce on or around 2/28/2013.  The account was enrolled v*a fax by author*zed
sales assoc*ate #3544, [redacted]  The Customer’s 6 month contract ended on 8/28/2013
and defaulted to the var*able rate accord*ng to our Terms and Cond*t*ons.
 The
f*xed pr*ce *n*t*al Term or any Renewal Term w*ll be for the number of b*ll*ng
cycles set forth at t*me of enrollment and conf*rmed *n your Welcome Letter
start*ng on the f*rst meter read date after your Serv*ce *s started w*th V*r*d*an
and cont*nu*ng through the last meter read date *n the end month, at wh*ch t*me
your term w*th respect to such Serv*ce w*ll cont*nue month to month unt*l you
aff*rmat*vely renew to a f*xed term or unt*l term*nated by you or V*r*d*an *n
accordance w*th the terms *n the Agreement..
 V*r*d*an system notes *nd*cate
that the Mrs. Pulg*ano called our Customer Care department on March 6, 2014 and
requested cancellat*on of her account.  The
only other record of contract w*th the Customer was *n 2011.  On that day, she was offered and agreed to a new
f*xed rate plan wh*ch was author*zed and conf*rmed through Th*rd Party
Ver*f*cat*on.
 *n conclus*on, the customer fa*led
to renew her serv*ce at the end of her contract wh*ch resulted *n be*ng b*lled
at the default var*able rate per our terms and cond*t*ons.  As such, she *s not ent*tled to a re*mbursement.  She contacted V*r*d*an about her account 7 months
later to cancel serv*ce but *nstead, agreed to a new f*xed rate contract.  The account was not dropped. 
 We apolog*ze for the way that our terms and cond*t*ons may have been
expla*ned and the compla*nt that resulted from that s*tuat*on, but *t appears
that Mrs. Pulg*ano was able to come to a resolut*on on her own at the company
level on 3/6/2014.  V*r*d*an takes th*s
matter very ser*ously and holds *tself to the h*ghest standard to make certa*n
that matters as such are properly managed. 
We s*ncerely hope th*s mean*ngfully responds to the above compla*nt and
would l*ke to thank the customer for her cont*nued patronage. 
 
K*nd regards
V*r*d*an
Compl*ance

March 14, 2014
0.0001pt;">Customer Name: Walter Harbuzinski  
Complaint
ID:         9967041
Subject:  Initial Company Response
We acknowledge receipt of your complaint
with the Revdex.com on 3/13/2014 and apologize to you for
any inconvenience that you may be experiencing at this time.
We would like to launch an investigation
into your complaint but at this time, we are unable to find an account for you using
the information provided.  A company representative
may reach out to you to obtain additional information.
We appreciate your business and look
forward to serving you again.
Sincerely,
Viridian Compliance

February 24, 2015[redacted]Complaint ConsultantRevdex.com[redacted]
[redacted]Re: [redacted], Case # [redacted]Dear [redacted]:The following response is made pursuant to the complaint filed with...

Revdex.com against Viridian Energy by [redacted] (Customer) on February 17, 2015 and that Viridian Energy received on February 18, 2015.  Customer’s complaint states that: 1) he was told that the electric supply rate would be at a fixed rate; 2) he was not told that the fixed rate would be removed after six months and switch to a variable rate; 3) rates are too high and he was promised a lower electric bill with Viridian Energy; 4) he feels that Viridian Energy is a scam; 5) Viridian Energy needs to train their associates so that there is no chance that a Viridian Associate can misrepresent their service; and 6) Customer seeks reimbursement for overages. First, Customer states that he was told that the electric supply rate would be at a fixed rate.Viridian’s records indicate that account was enrolled on December 20, 2012 by [redacted] who completed a third party verification and enrolled account into a six (6) month fixed price plan that was due to expire on August 10, 2013. The TPV clearly states, that once the fixed term has ended the agreement will continue month to month. Subsequent to enrollment Viridian send out a Welcome Package which also explains the Customers terms of the agreement (Attachment A).  Next Customer states that he was not told that the fixed rate would be removed after six month and switch to variable rate.  It is important to note that per Viridian’s Terms and Conditions, prior to the end of the fixed term, Fixed Rate customers are sent a Renewal Letter with details regarding a renewal offer. Customer was sent a renewal notice with a response by date of August 7, 2013 (Attachment B). In order to receive a Fixed Rate for an additional term, customers must affirmatively agree by signing the renewal notice and returning it to Viridian Energy. No renewal response was received by Viridian and therefore effective August 11, 2013 the account transitioned to a Variable Rate at the end of the fixed term. The Terms and Condition also explains that if a customer on a Fixed Rate takes no action, he/she is placed onto a month-to-month Variable Rate, which may be cancelled at any time without penalty. If Customer did not want to receive a Variable Rate, or did not feel comfortable with the Terms & Conditions of a Variable Rate plan, she could have called in at any time to cancel without a termination feeCustomer complains that rates are too high and he was promised a lower electric bill with Viridian EnergyVariable Rates may fluctuate from month-to-month based on market conditions and company operating factors, and are best for consumers seeking the flexibility to cancel at any time and the ability to take advantage of short-term price fluctuations. Although, Viridian Energy strives to offer customers affordable green energy, it does not guarantee savings as compared to another natural gas product.  The prices of the utility’s standard offer service, as well as the prices of competitors are constantly fluctuating. In any given month, Viridian Energy’s rates may be higher or lower than the rates offered by another company.Customer’s complaint states that he believes that Viridian Energy is a scam.  That is a false statement. Scam is defined as a fraudulent business scheme and Viridian Energy provides a legitimate business.  Upon enrollment of accounts Viridian Energy provides customers with tools such as Welcome Packet and Terms and Conditions.  These tools are provided to Customers to educate them on Viridian products, and empower customers to make informed decisions for their accounts. Customer states that Viridian Energy must train their associates so that there are no chances that associates can misrepresent the services. I am happy to inform you that we train our associates on Viridian products and the energy industry.  This is to allow the Associates to help customers make more informed decisions. We provide many learning tools to our Associates and they must pass extensive tests prior to becoming a Viridian Associate.Finally, Customer states that he would like a credit, Customer have been charged appropriately for the Variable Rate Plan and therefore, a refund is not due.  I sincerely hope this meaningfully responses to the above complaints.  If you have any questions, please do not hesitate to contact me by email at [redacted]Warmest Regards,[redacted]Compliance Specialist

February 11, 2015[redacted]Re: [redacted]Dear [redacted]This letter is in response to the complaint that [redacted] (“Customer”) filed with the...

Revdex.com on February 7, 2015 and that Viridian Energy received on February 10, 2015.  Customer’s complaint states that: 1) Customer was told by Viridian that he would be renewing his Fixed Rate in February 2015; 2) Customer never received a Renewal Letter but recently learned that his contract had previously been auto-renewed; 3) Customer did not authorize the auto-renewal and believes that it is illegal to be auto-renewed without his express permission; and 4) Customer would like to cancel without paying the $50 early termination fee. Customer’s complaint states that Customer was told by Viridian that he would be renewing his Fixed Rate in February 2015.  Customer enrolled in a 6-month Fixed Rate on April 28, 2014 and began receiving his Fixed Rate on June 2, 2014.  Customer was sent the Welcome Letter in Attachment 1 on May 5, 2014, confirming his enrollment in a 6-month Fixed Rate contract.  It is difficult to understand why Customer would believe that his 6-month Fixed Rate contact would be expiring in February 2015 when that is much longer than 6-months.  Customer has never contacted Viridian Energy’s Customer Care Call Center, so it appears he was not given this information from Viridian Energy.Next, Customer’s complaint states that Customer never received a Renewal Letter but recently learned that his contract had previously been auto-renewed.  Customer was sent the Renewal Letter in Attachment 2 dated November 11, 2014.  This letter notified Customer of the auto-renewal of his contract and offered him options if he did not wish to have his contract auto-renewed into the stated rate and term.  Customer was required to contact Viridian Energy by December 6, 2014 if he did not wish to have his contract auto-renewed into a subsequent Fixed Rate.  Customer never contacted Viridian Energy to state that he did not want his account to be auto-renewed.Customer’s complaint states that Customer did not authorize the auto-renewal and believes that it is illegal to be auto-renewed without his express permission.  The Terms & Conditions that Customer agreed to at the time of his enrollment provided that Viridian Energy would present Customer with renewal options prior to his current Fixed Term ending, and had the ability to auto-renew his contract into the offer presented if Customer did not affirmatively select another offer or cancel.  Finally, Customer’s complaint states that Customer would like to cancel without paying the $50 early termination fee.  Customer had to opportunity to cancel without penalty prior to the auto-renewal of his contract or within 7 days after his first bill under the auto-renewed contract.  Customer’s first bill under the auto-renewed contract ended on December 31, 2014, and Customer did not contact Viridian Energy to state that he did not want his account to be auto-renewed until Viridian Energy received his complaint on February 10, 2015.  Viridian has already arranged for procurement of Customer’s electricity for the duration of his Fixed Rate term, and if Customer cancels prior to the end of his term, Viridian Energy must charge an early termination fee for the loss it will experience when Customer does not consume the electricity that Viridian Energy procured for his 12-month contract.  As a result, Viridian will be unable to waive Customer’s early termination fee.I sincerely hope this meaningfully responses to the above complaints.  If you have any questions, please do not hesitate to contact me at [redacted] or by email at [redacted]Warmest regards,[redacted]Counsel

March 12, 2015[redacted]Complaint ConsultantRevdex.com[redacted]
[redacted]Re: [redacted], Case # [redacted]Dear [redacted]:On February 17, 2015, [redacted] (“Customer”) filed a complaint with the Revdex.com.  On March 2, 2015, Viridian Energy responded to Customer’s complaint and Customer provided a rebuttal response.  Customer’s rebuttal complaint states that: 1) he rejected the response because Viridian’s variable rates double the standard rate; and 2) he switch to Viridian with the expectation that he will save money. First, Customer states that he rejected the response because Viridian’s variable rates double the standard rate.  Our records indicate the account was enrolled under a fixed rate on December 20, into a six (6) month fixed price plan that was due to expire on August 10, 2013.  Customer did not respond to renewal notice thus account defaulted to a variable rate.  As with any variable rate product, variable rates may fluctuate from month-to-month based on market conditions and company operating factors such as supply and demand. Next, Customer states that he switch to Viridian with the expectation that he will save money.Although, Viridian Energy strives to offer customers affordable energy, Viridian does not guarantee savings as compared to another product.  Variable rate plans and are best for consumers seeking the flexibility to cancel at any time.Viridian is committed to compliance and customer satisfaction. If you have any additional questions, please do not hesitate to contact me at [redacted]Warmest Regards, [redacted]Compliance Specialist

Viridian Response to Complaint ID 10046605- MURPHY

[redacted]
[redacted]November 18, 2015Submitted via web to:
[redacted]Complaint
ConsultantRevDex.com[redacted]
[redacted]Re:...

         [redacted], Case # [redacted].Dear Ms. [redacted]:This letter is in response to the complaint filed by [redacted]
[redacted] (“Customer”) on November 10, 2015 regarding Viridian Energy.  In the complaint, Customer disputes his
enrollment in a 3-year fixed plan and requests waiver of the early termination
fee (“ETF”) charged to his account.   Viridian Energy’s records reflect on August 27, 2014, Customer
initially enrolled into a 6-month fixed term with a rate of $0.0699 cents per
kWh, via our online portal.  Customer’s
enrollment was referred by authorized Viridian Energy sales agent, Chrysanthi
C[redacted] (“Associate”), who markets exclusively for Viridian Energy.  According to account notes, Customer
indicated he knew this Associate personally.  Upon enrollment, a welcome package was sent to Customer which included a
copy of Viridian Energy’s terms and conditions.   Records also reflect a plan change request was submitted via our
online portal on October 14, 2014.  As a
result, Customer’s account was enrolled in a 3-year plan fixed at $0.0769 cents
per kWh and began flowing at the $0.0769 rate as of Customer’s October 2014 bill
cycle.  On October 13, 2015, we received notice from Customer’s utility
advising us that Customer had switched to another supplier and Viridian Energy services
would terminate on November 11, 2015.  As
per the terms and conditions, a $50 cancellation fee was charged for early
termination of the contract.  In
the interest of customer satisfaction, Viridian Energy has agreed to waive the
ETF charged to Customer; Customer has been notified and is pleased with the
outcome.Additionally, Viridian Energy treats all
unauthorized enrollments as a zero tolerance offense and has suspended Associate’s
account pending a full investigation.Viridian
Energy is committed to compliance and customer satisfaction.  If you have any questions, please do not
hesitate to contact me by email: at [email protected] or by phone: at ###-###-####.Kind
Regards,Andre
T[redacted]Compliance
SpecialistTell us why here...

Complaint: [redacted]
I am rejecting this response because:
I requested no service at any time, nor did I provide any account numbers for either account at any time. Any account numbers they have were obtained illegally. They have the account numbers or they couldn't have established service, so the response is a total lie. Will the promise to terminate service continue this fraud?
In addition their rate is higher than the [redacted] standard offer service. I suggest a full refund for any and all charges they have collected and will collect would be a fair settlement for the fraudulent actions on their part.
Sincerely,
[redacted]

Complaint: 9968616
I am rejecting this response because: why be charged $52.34for jan-$82.73 for feb-$112.71 for mar more than njng charges when Viridian is supposed to save customers money? I was also charged  $50.00 for
canceling w/jersey central power &light because Viridian  charged $10.61 compared to jcpl $10.43 when Viridian claimed to offer $10.49/kwh!
Ben Brancato

May 7, 2014
 
sans-serif;">Customer
Name:  Yoani Perez
Complaint
ID:       [redacted]
  
Subject:  Initial Company Response
 
We
acknowledge receipt of your complaint with the Revdex.com on 5/07/2014 and apologize to you for any
inconvenience that you may be experiencing at this time. Please
accept this response as confirmation that we have launched an investigation into
your complaint and will make every effort to resolve your complaint. We
appreciate your business and look forward to serving you again.
 
Sincerely,
Viridian
Compliance

March 10, 2015[redacted]Complaint ConsultantRevdex.com[redacted]Re: [redacted] Case # [redacted]Dear Ms. [redacted]:This letter is in response to the complaint that [redacted] (“Customer”) filed with the Revdex.com on March 02, 2015...

against Viridian Energy.  Customer’s complaint states that: 1) Customer contacted Viridian Energy on December 15, 2014 to cancel and this request was not processed; 2) Customer spoke with customercare agent who refused to answer their questions and ended the call without resolving the issue; and 3) Customer is looking to be reimbursed.Our records indicate that customer called in on December 15, 2014 and cancelled their services. Customer provided their gas account number which was verified by the handling agent, customer’s request was processed immediately and she was provided with a cancelation number. The utility company sent an inbound notification advising that services would end officially on January 06, 2015.On February 27, 2015 customer called in complaining that we are still showing up on her bill and she wants to cancel. Customer provided electric account number this time; Customer’s request was processed immediately and she was provided with a cancelation number. Customer wanted to speak with a supervisor, she was upset that her electric account was not cancelled the same time as her gas account. Customer was advised that a supervisor was not available at the time and that we can arrange for her to receive a call back; customer was upset and refused the call back offer stating that she would hold on the line until a supervisor becomes available, she was advised by the representative that holding for a supervisor would not be an option and that if she refuses to cooperate we will have to terminate the call. The customer used expletives before ending the call herself.Viridian Energy strives to ensure that customer requests are submitted immediately; however, when Viridian Energy is not provided with the correct account information for cancelation requests, Viridian cannot be held responsible for cancelation requests not being processed.In this case, Viridian Energy’s refund Policy doesn’t not permit us to make a refund when customer is at fault for not providing the necessary account information needed to perform cancelationsI sincerely hope this meaningfully responds to the above complaint.  If you have any questions, please do not hesitate to contact me at [redacted] or by email at [redacted] Warmest regards,[redacted]Compliance Specialist

March 9, 2015[redacted]Complaint ConsultantRevdex.com[redacted]
[redacted]Re: [redacted], Case # [redacted]Dear Ms. [redacted]:The following response is made pursuant to the complaint filed with the Better Business...

Bureau against Viridian Energy by [redacted] on February 27, 2015 which was forwarded to us on March 2, 2015.  In the complaint, Ms. [redacted] states that she was promised a refund of $99 and has not received it.  Our records indicate that Ms. [redacted] paid an initial fee of $99 and joined Viridian Energy as a Viridian Independent Associate on February 16, 2015.  A Resource Kit was immediately mailed to her, which is valued at $50 of the total $99 initial enrollment fee.  On February 25, 2015, nine calendar days after signing up with Viridian Energy, Ms. [redacted] discontinued her independent Viridian business.  According to Section 9.3 of Viridian Network’s Policy, which Ms. [redacted] affirmatively agreed to, an Associate may request a refund of the initial enrollment fee if cancellation is made within (10) ten business days of enrollment.  As such, Ms. [redacted] is eligible for the refund. Viridian Energy’s records determined that Ms. [redacted] is due for $49 refund and she should allow for 2-3 business days for funds to return to the card that made that made the purchase.  However, as per the Viridian Network Policy, in order for Ms. [redacted] to be refunded the full amount (the additional $50), she must return the Viridian Resource Kit, which must be in reasonable condition.  Ms. [redacted] may reference Section 9.3 in the Viridian Network for the requirements and policy in regards to returning the Viridian Resource Kit. I sincerely hope this meaningfully responds to the above complaint.  If you have any questions, please do not hesitate to contact me by email at [redacted]Warmest Regards,[redacted]Compliance Specialist

Complaint: [redacted]
I am rejecting this response because:  I have not come to terms with Viridian at all.  They are still billing me at the astronomical rate that they defaulted to and my 2 month bill is currently over $500 which is robbery!  There should be a law that a provider needs to inform the consumer that they have changed their rates.  I will take this to my senator and beyond but I will not pay this ridiculous bill.  I will also post warnings all over the internet regarding these tactics that our elected officials see fit not to protect consumers against.
Sincerely,
Anna Pulgiano

Complaint: [redacted]
I am rejecting this response because:  According to my signed contract,  I agreed to a variable rate that fluctuated based on "wholesale market conditions."  I have attached this portion of the signed contract See section 1b and it is this agreement that they violated .  On multiple occasions my rate actually stayed the same or even increased even though wholesale market value DECREASED as shown by the attached graph  (wholesale market rates are from the US Department of Energy website) .  This is a clear violation of our agreement in that their variable rates did not fluctuate based on wholesale market value but rather they charged me whatever they liked, up to greater than 3 times the wholesale value.  
Specifically, observe the market trend and compare to Viridian’s trend from January 2014 until March 2015 (see attached graph).   Viridian's rates actually INCREASED while wholesale market rates DECREASED, therefore Viridian’s variable fluctuation DOES NOT represent wholesale market fluctuations and conditions, thus breaking our agreement described in their terms and conditions section 1b.   In fact, in Nov. 2013 when the market rate was .36 USD per Therm, Viridian charged me .56USD per Therm, which is fine.  But in Dec. 2014 Viridian charged me .899USD per Them when the actual market was slightly lower at .34USD per Therm. According to their agreement, their variable rate should had fluctuated BACK DOWN to reflect the current market and thus should have cost no more than .56USD per Therm as they did in Dec. 2014.   Instead, their rate remained inflated, violating our contract.  Their variable rate fluctuations simply do not represent wholesale market fluctuations and thus Viridian violated their own terms and conditions that I agreed to and signed. Based on the fixed low introductory rate followed by rates that did not represent current market conditions,  this is a clear "bait and switch" scam successfully executed by Viridian. The evidence is clear when comparing how Viridian's variable rates fluctuation to wholesale market fluctuations. 
Sincerely,
[redacted]