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Viridian Energy, LLC

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Reviews Viridian Energy, LLC

Viridian Energy, LLC Reviews (373)

October 17, [redacted] Complaint Consultant Revdex.com [redacted] Re: [redacted] , Case # [redacted] Dear Ms***: This letter is in response to the complaint that [redacted] (“Customer”) filed with the Revdex.com on October 16, The Customer’s complaint states that: 1) Customer believed that she would save money by signing up with Viridian; 2) Customer believes that Viridian Energy is a scam; 3) Customer’s charges with Viridian were greater than if she had chosen to receive her electricity supply from a municipal aggregation; 4) Customer is upset that it takes 1-billing cycles to transition to her supplier of choice; 5) Customer would like [redacted] ’s rate to be reflected next to the supplier rate on her bill; 6) Customer would like a refund Viridian Energy markets to [redacted] customers through its network of independent contractors known as Viridian [redacted] Viridian Associate #***, [redacted] , who appears to be Customer’s relative, referred Customer’s account to ViridianCustomer’s referring Associate, [redacted] , recently severed his relationship with Viridian Energy on September 30, Customer chose to enroll in Viridian Energy’s Variable Rate plan Viridian offers both Variable Rate and Fixed Rate plans Variable Rates may fluctuate from month-to-month based on market conditions and company operating factors, and are best for consumers seeking the flexibility to cancel at any time and the ability to take advantage of short-term price fluctuations Fixed Rates remain set for the agreed-upon term and are best for consumers seeking price-certainty Viridian encourages customers seeking price-certainty and protection from market volatility to select a Fixed Rate product First, Customer’s complaint states that she believed that she would save money by signing up with ViridianViridian Energy strives to offer customers affordable green energy, but does not guarantee savings as compared to another electricity productThe prices of the utility’s standard offer service, as well as the prices of competitors are constantly fluctuating In any given month, Viridian Energy’s rates may be higher or lower than the rates offered by another company While Viridian Energy may be able to document savings to the utility’s standard offer at a particular snapshot in time, it cannot offer a general guarantee of savings It is also important to note that Viridian Energy offers premium renewable energy products For example, Viridian Energy’s [redacted] electricity product provides customers with 50% more renewable energy than state minimum standards As a result, a direct comparison between Viridian Energy’s electricity product and the electricity product offered by Customer’s utility cannot be made Customer’s complaint states that she believes that Viridian Energy is a scam It is not Viridian Energy provides a legitimate business opportunity to independent contractors to earn residual commissions for referring customers This business opportunity may not be a fit for all individuals as success is largely determined by the time and effort that one puts in Next, Customer’s complaint states that Customer’s charges with Viridian were greater than if she had chosen to receive her electricity supply from a municipal aggregation Viridian Energy does not guarantee savings as the electricity product offered by another supplierIn addition, it is unlikely that Customer’s municipal aggregation is offering energy with 50% more renewable energy than [redacted] minimum standards Customer is free to select an electricity supply that makes the most sense for her, and could cancel with Viridian at any time Customer’s complaint also states that she is upset that it takes 1-billing cycles to transition to her supplier of choice It generally takes one to two billing cycles to begin service with Viridian Energy and one to two billing cycles to end service with Viridian Energy This is due to the fact that the utility cannot add or remove a supplier during a billing cycle Viridian Energy does not have any control over this process as it is entirely determined by Customer’s utility and her individual meter read schedule Customer’s complaint states that Customer would like [redacted] ’s rate to be reflected next to the supplier rate on her bill Viridian participates in consolidated billing with [redacted] , which means that [redacted] prints Viridian’s supply charges on its bill along with [redacted] ’s delivery charges As it is [redacted] ’s bill, [redacted] is responsible for designing the format and any price comparisons Viridian Energy does not have any control over how [redacted] designs its bills Finally, Customer’s complaint states that she would like a refund Customer has been appropriately charged for the Variable Rate that she selected As a resolution for customer dissatisfaction, Viridian can offer the Customer a one-time courtesy credit of $in conjunction with enrolling in a Fixed Rate This credit is offered for customer satisfaction purposes and is not meant to compensate customers for selecting a Variable Rate plan Customer also mentions that she has a business account with Viridian Energy Our records indicate that Customer has not taken action regarding this account Customer also enrolled her business account in a Variable Rate Viridian Energy would be happy to assist Customer with any action that she wishes to take on her business account I sincerely hope this meaningfully responses to the above complaints If you have any questions, please do not hesitate to contact me at ###-###-#### or by email at [redacted] Warmest Regards, [redacted] Counsel

Viridian has saved my familyWe have saved hundreds of dollars on our electric bills while going greenIt is a no brainer! I would not be in college right no if it wasn't for Viridian's All-States Associate ProgramPeople think direct sales and network marketing companies aren't legitimate, but that is mostly because they have failed at it in the past or know someone who hasViridian does not deserve a C rating from Revdex.comRevdex.com states that their are only complaints, what they don't state is that there are over 350,customersSo do the math, does that sound like a C?

April 1, Customer Name: De Delva, Arielle Complaint ID: 9986464>Subject: Initial Company Response We acknowledge receipt of your complaint with the Better Business Bureau on 3/27/14, and apologize to you for any inconvenience that you may be experiencing at this time Please accept this response as confirmation that we have launched an investigation into your complaint and will make every effort to resolve your complaint within fourteen (14) business days We appreciate your business and look forward to serving you again Sincerely, Viridian Compliance

March 30, 2015Submitted via web to: [redacted] ***Complaint ConsultantRevdex.com [redacted] Re: [redacted] Case # [redacted] Dear Ms***:The following response is made pursuant to a complaint filed with the Revdex.com on March 2, against Viridian Energy by Steven [redacted] on behalf of his wife [redacted] (“Customer”)MrSteven [redacted] has replied to our response sent on March 13, stating 1.) Customer specifically asked agent to cancel her electric services on December 15, when she called in; 2) Customer is disputing what was reported in Viridian Energy’s response about the February 27, inbound call from her; and 3) Customer is looking to be reimbursed for any amount she has over paid by.Customer specifically asked agent to cancel her electric services on December 15, 2014.According to Viridian Energy’s records, Customer called in on December 15, and cancelled her gas accountUpon reviewing the inbound call recording, Customer was asked to name her utility company to which she replied, “ [redacted] ***”The handling agent located and verified the account with her before submitting the cancellation requestAt no time during the call did the Mrs [redacted] specifically ask for her electric services to be cancelled.Customer is disputing what was reported in Viridian Energy’s response about the February 27, inbound callThe recording of the inbound call received on February 27, was reviewedCustomer was advised several times that a manager was not available to take her call at the time and that an arrangement can be made for a manager to call her back in to hoursShe was not happy with this time frame and requested to hold for an available managerThe agent place the customer on hold and was heard doing her due diligence in trying to get an available manager to speak with customerThe agent came back to the line and explained to Customer that a manager is in the building but is unable to come to the phone at the moment; the agent also explained to Customer that holding for a manager who is unavailable is not an option and that the call would be disconnected if she refused to cooperateCustomer declined offer for a manager call back and refused to take down her cancellation number; as reported, Customer used an expletive before disconnecting the callCustomer is looking to be reimbursed for any amount she has over paid byA cost analysis comparing Public Power’s rate to the utility rate for the period in question was conductedCustomer still paid less with Public Power; As a result, a request for reimbursement is not warranted.I sincerely hope this meaningfully responds to the above complaint If you have any questions, please do not hesitate to contact me at [redacted] or by email at [redacted] Warmest regards, [redacted] Compliance Specialist

December 29, [redacted] Revdex.com [redacted] Re: [redacted] , Case # [redacted] Dear Ms***:This letter is in response to the complaint that *** [redacted] (“Customer”) filed with the Revdex.com on December 23, and that Viridian received on December 29, Customer’s complaint states that: 1) Customer enrolled with Viridian Energy because it was advertised as “greener and cheaper” than her utility; 2) Customer’s rate increased after three months of service; 3) Customer was not notified of a change in her Variable Rate; and 4) Customer believes that she has been overcharged and is due a refund.First, Customer’s complaint states that Customer enrolled with Viridian Energy because it was advertised as “greener and cheaper” than her utility Viridian Energy strives to offer customers affordable green energy, but does not guarantee savings as compared to another natural gas productThe prices of the utility’s standard offer service, as well as the prices of competitors are constantly fluctuating In any given month, Viridian Energy’s rates may be higher or lower than the rates offered by another company While Viridian Energy may be able to document savings to the utility’s standard offer at a particular snapshot in time, it cannot offer a general guarantee of savings It is also important to note that Viridian Energy offers premium energy products as compared to the utility’s standard product For example, Viridian Energy’s [redacted] ** natural gas product provides customers with carbon offsets for 25% of the customers’ usage As a result, a direct price comparison between Viridian Energy’s rate and the rate offered by the utility cannot be made In summary, Viridian Energy does offer a greener product than the one offered by Customer’s utility but Viridian Energy does not offer a product that guarantees savings for an unlimited length of time Next, Customer’s complaint states that Customer’s rate increased after three months of service Customer chose to enroll in a Variable Rate plan Viridian Energy’s Variable Rate may fluctuate from month-to-month based on a variety of factors including market conditions and company operating factors Customer was presented with the Terms & Conditions regarding a Variable Rate product, both at the time of enrollment and in her Welcome Packet after her enrollment Please See Attachment which provides a screen shot from Viridian Energy’s enrollment website and indicates that Customer was provided with the Terms & Conditions at the time of enrollment Furthermore, Attachment shows that Customer was required to affirm her understanding of the following statement in order to enroll: “I acknowledge and understand that Viridian Energy’s variable rate product will fluctuate based on energy market conditions The price I pay for energy may be higher or lower than the local utility in any given month There is no saving guarantee associated with Viridian Energy’s variable rate product.” Customer’s rate increased after three months of service because Customer had chosen to enroll in a Variable Rate and the terms for that product state that the rate is subject to fluctuations Customer had the ability to cancel at any time without penaltyCustomer’s complaint states that Customer was not notified of the rate changeViridian Energy does not provide standard rate notifications to Variable Rate customers Viridian Energy has neither the contractual nor legal duty to provide Customer with such notifications Fluctuations are inherent in the definition of a Variable Rate Finally, Customer’s complaint states that she believes that she has been overcharged and is due a refund Customer enrolled in a Variable Rate and was properly charged for a Variable Rate As a result, a refund is not due However, as a resolution for customer dissatisfaction, Viridian can offer the Customer a one-time courtesy credit of $in conjunction with enrolling in a Fixed Rate with Viridian Energy.I sincerely hope this meaningfully responses to the above complaints If you have any questions, please do not hesitate to contact me at ###-###-#### or by email at [redacted] .Warmest Regards, [redacted]

I changed to Viridian in JanuaryI keep track of the utility supply rates when they are released (about times a year) and each time the rate I've paid with Viridian has been less I have calculated that I have saved approximately $so far this yearI think people who think Viridian is a scam just aren't educated enoughViridian ONLY supplies the energy to your utility company and that's what you pay forUnfortunately we have no control over the service and delivery rate increases so that's why most of our bills are still increasingI'm very happy with Viridian and I know that if I am never not happy I can pay $to cancelI've saved that 10x over already so I'm ok with that!!

November 6, [redacted] Complaint Consultant Revdex.com [redacted] Re: [redacted] , Case # [redacted] Dear Ms***: This letter is in response to the complaint that [redacted] (“Customer”) filed with the Revdex.com on November 3, and that Viridian received on November 4, The Customer’s complaint states that: 1) Customer enrolled in a Fixed Rate expiring on July 11, 2014, but did not receive a renewal letter 30-days prior to the end of his Fixed Rate; 2) As a result, Customer’s account switched to a Variable Rate without notification; 3) Customer received a subsequent notification at the end of August indicating that his Fixed Rate would be extended until October 4, 2014; and 4) Customer is seeking a refund for any difference between his Fixed Rate and the Variable Rate To respond to Customer’s complaint, Viridian Energy will refund Customer the difference between his previous Fixed Rate of $and the Variable Rate that he was charged for the two billing cycles after his initial Fixed Rate ended Customer’s total refund for the two billing cycles will be $ Customer’s account notes indicate that a refund was already submitted for Customer’s account, as a result, I will need to verify any amounts that may have already been sent to Customer before finalizing his refund If a refund has not already been submitted for Customer, he will receive a refund check in the amount of $in 1-weeks I am happy to update Customer by sending him an email at [redacted] when Customer’s check has been sent out I sincerely hope this meaningfully responses to the above complaints If you have any questions, please do not hesitate to contact me at ###-###-#### or by email at [redacted] Warmest Regards, [redacted]

September 10, [redacted] Complaint Consultant Revdex.com [redacted] Re: [redacted] , Case # [redacted] Dear Ms***: This letter is in response to the complaint that [redacted] (“Customer”) filed with the Revdex.com on September 10, The Customer’s complaint states that: 1) Customer’s current Variable Rate with Viridian Energy is higher than his utility’s current standard offer rate; 2) Customer has not received any notifications from Viridian, other than a notification that his Fixed Rate was expiring; 3) Customer recently cancelled with Viridian but will continue to receive service through October 2014; and 4) Customer would like to receive a rate no more than his utility’s standard offer rate for his final month of service Customer enrolled with Viridian Energy on March 15, and selected a 6-month Fixed Rate plan Customer’s Fixed Rate plan expired on October 3, Prior to the end of Customer’s Fixed Term, he acknowledges that he received a Renewal Letter, reminding him that his Fixed Rate was ending and to renew to another Fixed Rate In order to receive a Fixed Rate for an additional term, customers must affirmatively agree by signing the renewal notice and returning it to Viridian Viridian also allows customers the convenience of renewing a fixed term online or by phone If a customer on a Fixed Rate does not affirmatively renew his/her fixed rate contract, he/she is placed onto a month-to-month Variable Rate, which may be cancelled at any time without penalty Viridian did not receive a response from Customer, hence, he transitioned to a Variable Rate plan at the conclusion of his term Variable Rates may fluctuate from month-to-month based on wholesale market conditions and company operating factors Viridian encourages customers seeking price-certainty and protection from market volatility to select a Fixed Rate product Customer’s complaint states his current Variable Rate with Viridian Energy is higher than his utility’s current standard offer rate Viridian Energy strives to offer customers affordable green energy, but does not guarantee savings as compared to another electricity productThe prices of the utility’s standard offer service, as well as the prices of competitors are constantly fluctuating In any given month, Viridian Energy’s rates may be higher or lower than the rates offered by another company While Viridian Energy may be able to document savings to the utility’s standard offer at a particular snapshot in time, it cannot offer a general guarantee of savings It is also important to note that Viridian Energy offers premium renewable energy products For example, Viridian Energy’s Everyday Green electricity product provides customers with 50% more renewable energy than state minimum standards As a result, a direct comparison between Viridian Energy’s electricity product and the electricity product offered by Customer’s utility cannot be made Next, Customer’s complaint states that he has not received any notifications from Viridian, other than a notification that his Fixed Rate was expiring After enrolling with Viridian Energy each customer is sent a Welcome Packet including a confirmation of the customer’s product selection and the Terms & Conditions All customers that select a Fixed Rate product are also sent a Renewal Letter prior to the end of the Fixed Term Customers do not receive additional notices from Viridian, however, Viridian’s name and monthly rate is listed on the customers’ monthly bills Viridian’s Terms & Conditions, which Customer agreed to upon enrollment, do not state that Customer will receive any additional notices from Viridian Viridian is not required to inform Customer of monthly fluctuations in his Variable Rate Customer’s complaint states that he cancelled with Viridian Energy, but will continue to receive service through October It generally takes one to two billing cycles to begin service with Viridian Energy and one to two billing cycles to end service with Viridian Energy This is due to the fact that the utility cannot add or remove a supplier during a billing cycle Viridian Energy does not have any control over this process as it is entirely determined by Customer’s utility and his individual meter read schedule Finally, Customer’s complaint states that Customer would like to receive a rate no higher than his utility’s standard offer rate for his final month of service Due to Customer’s meter-read cycle, rate changes also take one to two billing cycles to effectuate It is currently September 10, 2014, and Customer is currently in his final bill cycle with Viridian Energy Any rate change would take place during Customer’s next bill cycle, starting on October 3, 2014, which would be when Customer is no longer receiving service from Viridian Energy Therefore, Customer’s utility would reject any rate change that Viridian attempted to make As a resolution for customer dissatisfaction, Viridian can offer the Customer a one-time courtesy credit of $in conjunction with enrolling in a Fixed Rate This credit is offered for customer satisfaction purposes and is not meant to compensate customers for selecting a Variable Rate plan I sincerely hope this meaningfully responses to the above complaints If you have any questions, please do not hesitate to contact me at ###-###-#### or by email at [redacted] Warmest Regards, [redacted] Counsel

April 3, Customer Name: Dana Amato Complaint ID: Subject: Company Response This letter is in response to the complaint made by Dana Amato with the Revdex.com on February 10, Viridian, LLC is committed to customer service and satisfaction and regrets that that she was dissatisfied with her experience with Viridian We thank you for your patience and apologize for the length of time it has taken to submit a responseIn the compliant, MsAmato states that her rate plan was changed from Fixed to Variable without her authorization or notification Additionally she claims her account was cancelled in a rude manner and she has been scammed Viridian is a licensed third party supplier in the state of Maryland and provides electricity and gas to thousands of customers MsAmato’s residential electricity account was enrolled in Viridian Energy’s [redacted] Six month fixed rate plan on or around January 15, The service was scheduled to begin on February 1, and the term was set to end on July 31, The account was enrolled using the online enrollment method and was referred by [redacted] a Viridian Energy Independent Contractor Pursuant to Viridian Energy’s Terms and Conditions, the company will notify customers 30-days prior to the expiration of a fixed contract, providing them with the option to renew After the Initial Term, the customer’s electric supply service will continue month to month with Viridian without additional notice and customer will pay a variable rate unless they affirmatively elect to renew for another fixed price term or cancel their agreement with Viridian We have no record of receiving a completed renewal form on the account nor any notes on the account at the end of the term requesting to be re-enrolled in another fixed rate term Account records show that the customer called Viridian Energy on February 10, to inquire about her account and spoke to the Representative stated in her complaint Ms Amato was advised of her account’s variable rate status The customer’s request to cancel was honored and the account returned to standard service with BGE on February 28, We are currently investigating her claims in regards to the conversation with the first agent and apologize in advance for any rudeness that may have occurred Viridian is committed to customer service and satisfaction and regrets that the customer was dissatisfied with their experience The customer’s account defaulted to a variable rate per the Terms & Conditions of the enrollment Her service has been cancelled and did not incur any cancellation fees Viridian takes this matter as such are properly managed We apologize for any inconvenience MsAmato has experienced and hope this response resolves the matter to the customer’s satisfaction Kind regards, Viridian Compliance

Complaint: [redacted] I am rejecting this response because: I still have not received a response from Viridian Energy Below is quoted from the previous rejection: I am rejecting this response because: While I did authorize the enrollment to Viridian via a ThirdPartyVerification, the phonecall was completed with the presence of the Viridian Sales representative, who strongly coerced my responseFurthermore, you can verify the call record it should be noted that the voice of the thirdparty is hardly comprehensible in the callAs for the two requested refunds, I understand that the initial billing charges of $are not from Viridian Energy, but it is a direct cost to me caused by the transfer to Viridian Energy due to the misconduct of the salesrepThe same applies to the cost of $ETFHad I not signed up for Viridian Energy due to the salesrep's misconduct, neither charges would have occurredTherefore I believe I am still entitled a refundSincerely, [redacted] ***

Complaint: I am rejecting this response because: I understand that you would be competitive with local suppliers but 200% of what [redacted] charges is outrageous and should be against the lawI was on a fixed planAll my previous bills show per kwhrI never recieved anything saying I needed to renew my "contract" with youCompanies generally call their clients to inform them of this happeningIn fact every single company that has some sort of a contract option calls, so why didn't I receive anything from you? The company "consciously" chose to not contact me and just switch my account to variable and proceed to hike my account up 300% Sincerely, Jacob Golick

[redacted] ***November 18, 2015Submitted via web to: [redacted] ***Complaint ConsultantBetter Business Bureau [redacted] Re: [redacted] , Case # [redacted] .Dear Ms***:This letter is in response to the complaint filed by [redacted] (“Customer”) on November 10, regarding Viridian Energy In the complaint, Customer disputes his enrollment in a 3-year fixed plan and requests waiver of the early termination fee (“ETF”) charged to his account Viridian Energy’s records reflect on August 27, 2014, Customer initially enrolled into a 6-month fixed term with a rate of $cents per kWh, via our online portal Customer’s enrollment was referred by authorized Viridian Energy sales agent, Chrysanthi C [redacted] (“Associate”), who markets exclusively for Viridian Energy According to account notes, Customer indicated he knew this Associate personally Upon enrollment, a welcome package was sent to Customer which included a copy of Viridian Energy’s terms and conditions Records also reflect a plan change request was submitted via our online portal on October 14, As a result, Customer’s account was enrolled in a 3-year plan fixed at $cents per kWh and began flowing at the $rate as of Customer’s October bill cycle On October 13, 2015, we received notice from Customer’s utility advising us that Customer had switched to another supplier and Viridian Energy services would terminate on November 11, As per the terms and conditions, a $cancellation fee was charged for early termination of the contract In the interest of customer satisfaction, Viridian Energy has agreed to waive the ETF charged to Customer; Customer has been notified and is pleased with the outcome.Additionally, Viridian Energy treats all unauthorized enrollments as a zero tolerance offense and has suspended Associate’s account pending a full investigation.Viridian Energy is committed to compliance and customer satisfaction If you have any questions, please do not hesitate to contact me by email: at [email protected] or by phone: at ###-###-####.Kind Regards,Andre T [redacted] Compliance SpecialistTell us why here

May 11, [redacted] Re: [redacted] , Case # [redacted] Dear Ms***, This letter is in response to the complaint that [redacted] (“Customer”) filed with the Revdex.com on May 6, regarding Viridian Energy In the complaint, Customer states he contacted Viridian Energy multiple times to resolve his billing issue and has not received a responseHe is inquiring as to why he was advised his billing would go through his utility and he would not need to pay Viridian directly for service Also, Customer wishes to cancel his account and would like to have the early termination fee (ETF) waived.Viridian Energy apologizes for the delay in responding to Customer’s billing inquiry Viridian Energy’s records show that on January 10, we received an inbound cancellation request from utility with a service end date of February 3, As result to this request, Customer’s last bill was switched to dual billing and his subsequent bill in the amount of $was billed directly by Viridian EnergyOn November 4, 2014, Customer re-enrolled with Viridian Energy Although Viridian Energy supports consolidated billing, we determined a processing error occurred and his account was enrolled in dual billing This resulted in his account being billed separately from utility for the next two billing cyclesViridian Energy then rectified the error and Customer’s account returned to a consolidated billing effective April 1, In summary, Customer still has three (3) outstanding invoices; January 1, through February 2, owing $53.85; February 2, through March 1, owing $44.29; and March 2, through March 31, owing $On May 11, 2015, I reached out to Customer to offer the option to pay the outstanding balance of $directly to Viridian Energy, or remit through the utility; we are currently awaiting his response Additionally, as per Customer’s request we have submitted a cancellation request to the utility and agreed to waive the ETF Please be advised that it may take 1-billing cycles for the cancellation to be finalizedViridian Energy is committed to compliance and customer satisfactionIf you have any further questions, please do not hesitate to contact me at [redacted] Sincerely, [redacted] ***Compliance Coordinator

February 9, [redacted] ***Complaint ConsultantRevdex.com [redacted] Re: [redacted] Dear [redacted] ***This letter is in response to the complaint that [redacted] (“Customer”) filed with the Revdex.com on February 6, and that Viridian Energy received on February 7, Customer’s complaint states that: 1) Customer was auto-renewed into a subsequent Fixed Rate contract without his authorization; 2) Customer’s Renewal Notice notifying him of his renewal options was dated January 28, 2015, after his auto-renewal took place; and 3) Customer’s auto-renewal Fixed Rate was higher than the Viridian Fixed Rate available on the CT Energize websiteCustomer’s complaint states that Customer was auto-renewed into a subsequent Fixed Rate contract without his authorization Customer was sent the Renewal Notice in Attachment on November 11, The Renewal Letter notified Customer that if he did not want to have his contract auto-renewed into the listed Fixed Rate plan, he could contact Viridian Energy to choose another option or cancel Viridian Energy did not receive a response from Customer; therefore his account was auto-renewed into the specified plan.Next, Customer’s complaint states that Customer’s Renewal Notice notifying him of his renewal options was dated January 28, 2015, after his auto-renewal took place This is incorrect Customer was sent the Renewal Notice in Attachment on November 11, Customer was sent this Renewal Letter prior to the expiration of his Fixed Rate term, and had the opportunity to cancel without penalty at that time.Finally, Customer’s complaint states that Customer’s auto-renewal Fixed Rate was higher than the Viridian Fixed Rate available on the CT Energize website Customer had previously chosen a 12-month Fixed Rate term therefore Customer was auto-renewed into a subsequent 12-month Fixed Rate term The CT Energize website does not show a 12-month Fixed Rate offer as Viridian does not currently have a generally available 12-month Fixed Rate As a resolution to Customer’s complaint, Viridian Energy would be happy to switch Customer to one of the offers available on the CT Energize website In conjunction with enrolling in a Viridian Fixed Rate of Customer’s choosing, Viridian Energy would be happy to waive Customer’s early termination fee.I sincerely hope this meaningfully responses to the above complaints If you have any questions, please do not hesitate to contact me at [redacted] or by email at [redacted] Warmest regards, [redacted] Counsel

Complaint: [redacted] I am rejecting this response because:I never received anything including any type of welcome package, in indicating where I should call or what to do in an instance of increased rates I would also like Viridian to address the new mandatory regulation that requires them to contact current customers and let them know that their rate is significantly higher than *** I would like to know when that regulation came into effect and what prompted that regulationI would think it was because of numerous complaints just like mine that prompted the regulatory board to take action with each individual supplier The response addresses nothing regarding their continued billing at a rate double what the average supplier rate was for over years I want a formal complaint filed for devious practices against Viridian and poor customer service/relations Not once did anyone reach to me to offer me a fixed rate or follow up on how my service was going My new supplier [redacted] reported that they are now required to send a notification letting current customers know about other plans as well as comparison rates to *** Sincerely, [redacted]

March 14, 0.0001pt;">Customer Name: Walter Harbuzinski Complaint ID: Subject: Initial Company Response We acknowledge receipt of your complaint with the Revdex.com on 3/13/and apologize to you for any inconvenience that you may be experiencing at this time We would like to launch an investigation into your complaint but at this time, we are unable to find an account for you using the information provided A company representative may reach out to you to obtain additional information We appreciate your business and look forward to serving you again Sincerely, Viridian Compliance

Complaint: I am rejecting this response because: why be charged $52.34for jan-$for feb-$for mar more than njng charges when Viridian is supposed to save customers money? I was also charged $for canceling w/jersey central power &light because Viridian charged $compared to jcpl $when Viridian claimed to offer $10.49/kwh! Ben Brancato

November 13, [redacted] Complaint Consultant Revdex.com [redacted] Re: [redacted] , Case # [redacted] Dear [redacted] ***: On October 23, 2014, [redacted] (“Customer”) filed a complaint with the Revdex.com Viridian Energy responded on October 23, and Customer filed a rebuttal to that response on November 4, The Customer’s rebuttal states that: 1) Customer states that he was sent correspondence regarding Viridian Energy’s natural gas Variable Rate in September 2013; 2) Customer was told that he would receive the same rate notification that he received in September before his natural gas Variable Rate increased; 3) Customer would have never agreed to enroll in a Fixed Rate if he believed he would not receive notifications for Variable Rate changes; 4) Customer was told by the Independent Associate that referred him to Viridian that he would realize savings with Viridian over a 12-month period; 5) Viridian Energy used deceptive practices to enroll Customer in June and maintain him as a Customer in October 2013; and 6) Customer would like to receive a $credit and 1-year Fixed Rate First, Customer’s rebuttal states that Customer was sent correspondence regarding Viridian Energy’s natural gas Variable Rate in September Viridian Energy does not send correspondence to customers to notify them of changes in its Variable Rates The only notification that Viridian Energy sends to customers is a Fixed Rate renewal letter The Fixed Rate renewal letter is sent 30-days prior to the end of a customer’s Fixed Rate term Viridian Energy’s records indicate that it did send Customer this notice on September 12, for his electricity account, because Customer’s electricity account was enrolled in a Fixed Rate product Please see Attachment 1, which shows the renewal letter that Viridian Energy sent customer for his electricity account Viridian Energy did not send Customer this notice for his natural gas account because Customer’s natural gas account was enrolled in a Variable Rate Viridian Energy does not send notices to customers enrolled in a Variable Rate It would be very helpful if Customer can produce the notice that he received in September indicating his Variable Rate for his natural gas account Viridian Energy is not aware of any notification that it would have sent Customer regarding his natural gas Variable Rate, however, Viridian Energy would be happy to look at Customer’s documentation to come up with a satisfactory resolution Next, Customer’s rebuttal states that Customer was told that he would receive the rate notification that he received in September 2013, before his natural gas Variable Rate increased Customer’s rebuttal also states that Customer would have never agreed to enroll in a Fixed Rate if he believed he would not receive notifications for Variable Rate changes Viridian Energy does not send correspondence to customers to notify them of changes in its Variable Rates, therefore a Viridian Energy representative would not have stated that Customer would receive Variable Rate notifications Viridian Energy has examined all of the contact records that Customer had with Viridian Energy Viridian Energy’s contact records show that Customer’s conversation on October 9, was regarding renewing Customer’s electricity account into an additional Fixed Rate term During that conversation, the Viridian Energy representative discussed that Fixed Rate renewal letter that Customer received for his electricity account, and after that conversation Customer sent in his Fixed Rate renewal consent form for his electricity account Attached in Attachment 2, please find the copy of the Fixed Rate renewal consent form that Customer sent in for his electricity account While I understand Customer’s position, I cannot find any evidence supporting that either: 1) Customer received a rate notification for his natural gas account in September 2013; or 2) that Customer was told he would receive this same rate notification before his Variable Rate increased Furthermore, Customer’s Terms & Conditions, that he agreed to and received upon enrollment, clearly state that Customer would receive a renewal notice for any Fixed Rate product that he was enrolled in, however Viridian Energy’s Terms & Conditions do not state that Customer would receive notifications for a Variable Rate product Customer could not have reasonably believed that the would receive notifications before increases in his Variable Rate, because Customer’s natural gas had already increased twice prior to his phone call to Viridian Energy’s Customer Care Department on October 9, 2013, and Customer had not received rate notifications from Viridian Energy for either of those increases Next, Customer’s rebuttal states that Customer was told by the Independent Associate that referred him to Viridian that he would realize savings with Viridian over a 12-month period Viridian Energy does not guarantee savings as compared to another electricity product Viridian Energy did not offer any products that guaranteed a savings over a 12-month period Viridian Energy has contacted the Independent Associate, [redacted] ***, credited with referring Customer to Viridian regarding this allegation The Independent Associate has been suspended, and will be required to provide a statement regarding Customer’s allegation of deceptive practices Customer’s rebuttal states that Viridian Energy used deceptive practices to enroll Customer in June and maintain him as a Customer in October As explained above, Viridian Energy is investigating Customer’s allegation of deceptive practices by contacting the referring Viridian Independent Associate In response to Customer’s allegation that the Viridian Customer Care representative also engaged in deceptive practices in October 2013, Viridian Energy has found no evidence of this allegation If Customer has any evidence of these allegations, Viridian would be happy to review Customer’s evidence Finally, Customer’s rebuttal states that Customer would like to receive a $credit and 1-year Fixed Rate There is no evidence that Customer is due a $credit Customer enrolled his natural gas account in a Variable Rate and was properly charged at a Variable Rate Furthermore, Customer received a Variable Rate for bill cycles before he contacted Viridian Energy regarding the absence of Variable Rate notifications Viridian Energy would be happy to examine any evidence that Customer has supporting his allegations, however, Viridian Energy examined its own call records and did not find any evidence of such Viridian Energy is unable to create a custom rate plan for Customer All of Viridian Energy’s offerings are available at [redacted] As a resolution to this complaint, Viridian Energy can provide Customer a $courtesy credit for enrolling one of his accounts in a Fixed Rate, or a $courtesy credit for enrolling both accounts in a Fixed Rate I sincerely hope this meaningfully responses to the above complaints If you have any questions, please do not hesitate to contact me at ###-###-#### or by email at [redacted] Warmest Regards, [redacted]

March 9, [redacted] ***Complaint ConsultantRevdex.com [redacted] Re: [redacted] ***, Case # [redacted] Dear Ms***:The following response is made pursuant to the complaint filed with the Revdex.com against Viridian Energy by [redacted] on February 27, which was forwarded to us on March 2, In the complaint, Ms [redacted] states that she was promised a refund of $and has not received it Our records indicate that Ms [redacted] paid an initial fee of $and joined Viridian Energy as a Viridian Independent Associate on February 16, A Resource Kit was immediately mailed to her, which is valued at $of the total $initial enrollment fee On February 25, 2015, nine calendar days after signing up with Viridian Energy, Ms [redacted] discontinued her independent Viridian business According to Section of Viridian Network’s Policy, which Ms [redacted] affirmatively agreed to, an Associate may request a refund of the initial enrollment fee if cancellation is made within (10) ten business days of enrollment As such, Ms [redacted] is eligible for the refundViridian Energy’s records determined that Ms [redacted] is due for $refund and she should allow for 2-business days for funds to return to the card that made that made the purchase However, as per the Viridian Network Policy, in order for Ms [redacted] to be refunded the full amount (the additional $50), she must return the Viridian Resource Kit, which must be in reasonable condition Ms [redacted] may reference Section in the Viridian Network for the requirements and policy in regards to returning the Viridian Resource KitI sincerely hope this meaningfully responds to the above complaint If you have any questions, please do not hesitate to contact me by email at [redacted] Warmest Regards, [redacted] Compliance Specialist

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI have received both checks I'm Tuesdays mail This business doesn't even know that they already mailed me the 2nd checkWowI am so glad this is over, worst experience with a company ever, 2-months of hell Sincerely, [redacted]

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Address: 535 Connecticut Ave Fl 6, Norwalk, Connecticut, United States, 06854-1700

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