Viridian Energy, LLC

Submitted via web to: [redacted]Complaint ConsultantRevdex.com[redacted]Re: [redacted], Case # [redacted]Dear Ms. [redacted]:This letter is in response to the complaint filed by [redacted] (“Customer”) on October 19,...

2015 regarding Viridian Energy.  In the complaint, Customer states she switched her rate with Viridian Energy on August 19, 2015, but was not advised it would take up to two (2) billing cycles for her new rate to be applied to her account.  Additionally, Customer states she was not notified that a $50 early termination fee (“ETF”) would apply if service was terminated prior to the end of the fixed term.In an effort to resolve this matter I spoke to Customer on October 26, 2015.  I explained that Viridian Energy records all inbound and outbound customer communications in each customer’s account log, and I had reviewed Customer’s call dated August 19, 2015.  I confirmed that during this call Customer was informed by a Viridian representative that it may take up to 2 billing cycles for a rate change to be reflected on her billing statement.  I further clarified, it is the utility and not Viridian Energy that determines an effective date of change to a Customer’s account. Additionally, I reminded Customer her switch to a new rate was authorized by completing a third-party verification call and during the verification call Customer was advised a $50 ETF would apply if service was terminated prior to the end of the fixed term.  Customer acknowledged this information was previously communicated to her.  I concluded by confirming Customer’s new rate of $0.0699/kWh was effective as of October 9, 2015 and provided Customer with my direct contact details for her records.I sincerely hope this meaningfully responds to the above complaint.  If you have any questions, please do not hesitate to contact me by email at [redacted].com. Sincerely, Michelle R[redacted]Compliance Coordinator

March 30, 2015[redacted]Complaint ConsultantRevdex.com[redacted]
[redacted]Re: [redacted], Case # [redacted]Dear Ms. [redacted]:On February 27, 2015, [redacted] (“Complainant”) filed a complaint with the Revdex.com and on March 12, 2015 Viridian Energy responded to the complaint.  On March 20, 2015 Complainant filed a rebuttal. Complainant’s rebuttal states that: 1) Complainant discontinued her independent Viridian business 72 hours after enrollment; 2) Complainant’s [redacted] starter pack was returned and accepted by Viridian; 3) Complainant has not received a refund and is requesting to speak with someone to have a check mailed to her for the $99.00; and 4) Complainant was promised a full refund by the person who referred her to Viridian.First, Complainant rebuttal states that she discontinued her independent Viridian business 72 hours after enrollment. Viridian Energy’s records indicate that on February 25, 2015, Complainant discontinued her independent Viridian business. Complainant’s account cancellation occurred within the allowed (10) ten business days of enrollment. Next, Complainant’s rebuttal states that the [redacted] starter pack was returned and accepted by Viridian Energy. Viridian Energy’s records indicates that we have received the Complainant’s [redacted] packages March 10, 2015.Next, Complainant’s rebuttal states that she has not received a refund and that she is requesting to speak with someone to have a check mailed to her for the $99.00.  I attempted to re[redacted] the complainant by phone on March 31, 2015, but was unsuccessful.  I left a voicemail with a request for a return call to discuss the refund status. According to Viridian Energy’s refund process, monies are returned to the card used during the original transaction.  Finally, Complainant’s rebuttal complaint states that she was promised a full refund by the person who referred her to Viridian.  Our records indicate that Customer has been refunded in full amount of $99.00. On March 9, 2015 $49 was refunded to card ending in 7965. And, on March 10, 2015 $50 was refunded to the card ending in [redacted] for the successful return of Resource Kit.Viridian Energy is committed to compliance and customer satisfaction. If you have any questions, please do not hesitate to contact me by email at [redacted]Regards, [redacted]Compliance Specialist

October 14, 2014
[redacted]
Complaint Consultant
Revdex.com
[redacted]
[redacted]
Re: [redacted]
Dear Ms. [redacted]:
This letter is in response to the complaint that [redacted] (“Customer”) filed...

with the Revdex.com on October 11, 2014.  The Customer’s complaint states that: 1) Customer did not authorize enrollment with Viridian Energy and Customer would like to understand how we was enrolled with Viridian Energy; 2) After speaking with a Manager, Customer believed that his early termination fee had been waived, however he recently received a bill for a $50 early termination fee; and 3) Customer would like to have the $50 early termination fee rescinded with no repercussions to his credit.
First, Customer’s complaint states that he did not authorize enrollment with Viridian Energy. Customer’s electricity account was enrolled online on October 9, 2013 and Viridian was provided with an e-signature of “[redacted].”  Viridian Energy markets to [redacted] customers through its network of independent contractors known as Viridian Independent Associates.  Viridian Associate #[redacted], [redacted], is credited with referring Customer’s account.  Viridian’s Policies & Procedures state that Independent Associates may only market Viridian’s products and services to their [redacted] Market, which is defined as individuals with whom an Independent Associate has a personal or business relationship.  Viridian Energy will investigate Customer’s assertion that he did not authorize enrollment with Viridian Energy by contacting the referring Independent Associate.  Unauthorized enrollment is a zero tolerance offense, and if found, the offending Viridian Independent Associate will be terminated.
Next, Customer’s complaint states that after speaking with a Manager, Customer believed that his early termination fee had been waived, however he recently received a bill for a $50 early termination fee and Customer would like to have the $50 early termination fee rescinded with no repercussions to his credit.  Viridian Energy has waived Customer’s $50 early termination fee.  As a result of this rescission, Viridian Energy will not report Customer to a credit agency.
I sincerely hope this meaningfully responses to the above complaints.  If you have any questions, please do not hesitate to contact me at ###-###-#### or by email at [redacted].
Warmest Regards,
[redacted]
Counsel

[redacted] July 21, 2015  [redacted]ComplaintConsultantBetterBusiness Bureau[redacted] Re:          [redacted] Case # [redacted]. Dear Ms....

[redacted]: This letter is in response to the complaint filed by [redacted](“Customer”) on July 17, 2015 regarding Viridian Energy.  In the complaint, Customer disputes her rateand states that she was billed at a higher rate than what was stated in aletter she received from Viridian Energy.  Viridian Energy records reflect Customer received the Supplier QuarterlyNotice summarizing her savings and current plan details.  The Supplier Quarterly Notice incorrectlystated October 18, 2015 as Customer’s contract end date (See Attachment 1).   Customerwas advised of the error and was mailed a Renewal Notice indicating that hercurrent 12-month contract, being billed at a rate of $.0749, was to end on May10, 2015.  The Renewal Notice also statedthat Customer’s account would automatically renew unless Customer requestedotherwise (See Attachment 2).  Asper the Renewal Notice, Customer’s account automatically renewed and is currentlyunder contract for 12-months at a fixed rate of $.0999. Additionally to her benefit, Customer was billed below marketvalue at a rate of $.0749 for a total of seventeen (17) months despite her12-month contract period.  I sincerely hope this meaningfully responses to the abovecomplaints.  If you have any questions,please do not hesitate to contact me at [redacted] or by email at [redacted]    KindRegards,  [redacted]ComplianceSpecialistTell us why here...

May 13, 2015Submitted via web to: [redacted], Complaint ConsultantRevdex.com[redacted]Re: [redacted], Case # [redacted]Dear Ms. [redacted] (“Customer”) filed with the Revdex.com that Viridian Energy responded to on April 27, 2015.  On May 5, 2015 Customer filed a rebuttal where he states that although he authorized his enrollment with Viridian Energy, the phone call was completed in the presence of the Viridian Energy sales rep who coerced his response.  Customer also states that the voice on the Third-Party Verification (“TPV”) is hardly comprehensible in the call.  The independent TPV company will fail a TPV if they hear or sense that the consumer is being coached on responses.  This maintains the integrity of the sales and TPV process.  After a full investigation, Viridian Energy could not find any evidence that suggests that Customer was coerced to enroll with Viridian Energy.  Customer’s responses were clear and all answered in the affirmative and therefore Viridian Energy determines that the enrollment was valid.  Customer complaint states that he requests a refund of $108.22 of billing charges and waiver of the $50 early termination fee (ETF).  Customer has not been billed by Viridian Energy, and therefore $108.22 is not a Viridian Energy charge.  If Customer terminates prior to the end of a fixed term, he will be subject to an ETF.  On April 13, 2015, Viridian Energy received a cancellation request from Customer and the utility confirmed a service end date of May 5, 2015.  Customer did not fulfill his contract therefore he is subject to a $50 ETF.Viridian Energy is committed to compliance and customer satisfaction.  If you have any questions, please do not hesitate to contact me by email at [redacted] Kind regards, 
[redacted]Compliance Specialists

Complaint: 9997886
I am rejecting this response because: Viridian caused all this trouble. I never spoke to any customer representative to allow them to switch my electric supplier. In their response  they say that they will conduct an internal investigation, in the mean time this continues happening to others. This company needs and external investigation for fraud.
Sincerely,
Julio Rodriguez

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Holly Hubbs

August 26, 2014
[redacted]
Complaint Consultant
Revdex.com
[redacted]
[redacted]
Re: [redacted], Case # [redacted]
Dear [redacted]:
This letter is in response to the rebuttal that [redacted] (“Customer”) filed with the Revdex.com on August 26, 2014.  The Customer’s rebuttal states that: 1) Customer did not request enrollment with Viridian Energy; 2) Customer believes that my previous response dated August 18, 2014 is a “total lie”; 3) Customer does not believe Viridian Energy’s promise to terminate electric service; and 4) Customer would like to be compensated for the difference between Viridian Energy’s rate and [redacted] rate.
Customer’s rebuttal states that he did not request enrollment with Viridian Energy.  Our records indicate that Customer’s account was enrolled online on April 19, 2014.  Viridian Energy enrolled Customer’s account based on the provision of Customer’s account number, service address, phone number and an e-signature authorizing enrollment.  Viridian Energy understands Customer’s complaint that he was not the individual that completed this online enrollment.  In response to Customer’s complaint it cancelled Customer’s natural gas service on May 5, 2014.  Viridian Energy did not cancel his electric account on May 5, 2014, because the electricity account number was not provided to the Customer Care representative that Customer spoke with.  In response to Customer’s Revdex.com Complaint dated August 18, 2014, Viridian Energy immediately cancelled his electricity account.
Customer’s rebuttal states that my previous response dated August 18, 2014 is a “total lie.”  I am unsure how to respond to this statement, other than to state that my response was genuine.  My response accurately reflected Viridian Energy’s records regarding enrollment and Customer’s contact with its Customer Care call center.  In addition, my response accurately reflected that on August 18, 2014 Viridian Energy immediately requested cancellation of Customer’s electricity service. 
Customer’s rebuttal states that he does not believe Viridian Energy’s promise to terminate electric service.  Customer’s request to cancel electric service was immediately process on August 18, 2014, when that request was first received through Customer’s Revdex.com complaint.  Customer’s utility, [redacted], provided a service end date of September 5, 2014.  As of September 5, 2014, Customer will have returned to service with [redacted].
Finally, Customer requests a reimbursement for the difference between Viridian Energy’s rate and [redacted]’s rate.  Customer’s rate with Viridian Energy is 8.89 cents per kilowatt-hour.  [redacted] is currently offering an electricity rate of 8.857 cents per kilowatt-hour.  Viridian Energy is happy to reimburse Customer for the difference between these two rates.  Below is the cost analysis between the two rates.  Customer paid $0.37 more with Viridian Energy than he would have with [redacted].  Viridian Energy is happy to reimburse Customer this amount.
Billing Cycle Rate with Viridian Rate with Utility Usage Charge with Viridian Charge with Utility Difference
6/6/14 - 7/2/14 0.0889 0.08857 439 39.0271 38.88223 0.14487
7/3/14 - 8/4/14 0.0889 0.08857 700 62.23 61.999 0.231
   
  TOTAL 0.37587
I sincerely hope this meaningfully responses to the above complaints.  If you have any questions, please do not hesitate to contact me at ###-###-#### or by email at [redacted].
Warmest Regards,
[redacted]
Counsel

October 23, 2014
[redacted]
Complaint Consultant
Revdex.com
[redacted]
[redacted]
Re: [redacted], Case # [redacted]
Dear Ms. [redacted]:
This letter is in...

response to the complaint that [redacted] (“Customer”) filed with the Revdex.com on October 23, 2014.  The Customer’s complaint states that: 1) Customer contacted Viridian in October 2013 to inquire about his gas rate and at that time, Customer was told that Viridian Energy did not currently offer Fixed Rates for natural gas but that Customer’s rate would be comparable to [redacted]’s rate and that Customer’s natural gas distribution rate increased to $0.899 which was not comparable to [redacted]; 2) Customer had received a notification regarding an increase to his gas distribution rate around October 2013, and Customer was informed that he would be notified before an increase in his natural gas rate, but was not notified; 3) Customer believes that Viridian should be required to send correspondence every time that a Variable Rate increases; and 4) Customer would like to receive a credit for the difference between his Variable Rate and [redacted]’s rate.
First, Customer’s complaint states that Customer contacted Viridian in October 2013 to inquire about his gas rate and at that time, Customer was told that Viridian Energy did not currently offer Fixed Rates for natural gas but that Customer’s rate would be comparable to [redacted]’s rate.  Every time that a customer contacts Viridian Energy’s Customer Care call center, the representative will notate the Customer’s account.  Viridian Energy’s records indicate that Customer contacted Viridian Energy in October 2013 regarding his electricity account, not his natural gas account.  
There is no indication that Viridian Energy’s representative ever indicated that Viridian Energy’s rate would be comparable to [redacted]’s rate.  Viridian Energy strives to offer customers affordable green energy, but does not guarantee that its rate will be comparable to another electricity product. The prices of the utility’s standard offer service, as well as the prices of competitors are constantly fluctuating.  In any given month, Viridian Energy’s rates may be higher or lower than the rates offered by another company.  While Viridian Energy may be able to document savings or a comparable rate to the utility’s standard offer at a particular snapshot in time, it cannot offer a general guarantee of savings.   It is also important to note that Viridian Energy offers premium renewable energy products.  For example, Viridian Energy’s Simply Right 25 natural gas product provides customers with 25% carbon offsets.  As a result, a direct comparison between Viridian Energy’s natural gas product and the natural gas product offered by Customer’s utility cannot be made.
Next, Customer’s complaint states that Customer had received a notification regarding an increase to his gas distribution rate around October 2013, and Customer was informed that he would be notified before an increase in his natural gas rate, but was not notified.  First it appears that there may some confusion with Customer’s terminology.  Distribution refers to the charges that Customer’s utility charges for delivery, service and maintenance.  As a third-party supplier, Viridian Energy provides the supply portion of Customer’s bill.  Therefore, Viridian Energy would not send a notification regarding an increase in distribution rates.  If a customer is enrolled in a Fixed Rate, Viridian Energy does send a renewal notification informing the customer that his/her Fixed Rate is coming to an end.  However, Customer would not have received this notice for his natural gas account, because Customer was enrolled in a Variable Rate for his natural gas.  Viridian Energy does not send renewal notices when a customer is on a Variable Rate.  Viridian Energy’s Representative would not have stated the Customer would have received a renewal notice for his Variable Rate natural gas account, however, it is very probable that the Representative stated that Customer would receive a renewal notification for his Fixed Rate electricity account.
Next, Customer’s complaint states that Customer believes that Viridian should be required to send correspondence every time that a Variable Rate increases.  Viridian Energy does not send notifications whenever a Variable Rate fluctuates because variation from month-to-month is inherent in the definition of a variable rate. 
Customer chose to enroll in Viridian Energy’s Variable Rate plan.  Viridian offers both Variable Rate and Fixed Rate plans.  Variable Rates may fluctuate from month-to-month based on market conditions and company operating factors, and are best for consumers seeking the flexibility to cancel at any time and the ability to take advantage of short-term price fluctuations.  Fixed Rates remain set for the agreed-upon term and are best for consumers seeking price-certainty.  Viridian encourages customers seeking price-certainty and protection from market volatility to select a Fixed Rate product.  
Finally, Customer would like to receive a credit for the difference between his Variable Rate and [redacted]’s rate.  Although, Customer has been appropriately charged for the Variable Rate that he selected.  As a resolution for customer dissatisfaction, Viridian can offer the Customer a one-time courtesy credit of $100 in conjunction with enrolling his electricity and natural gas accounts in a Fixed Rate.  This credit is offered for customer satisfaction purposes and is not meant to compensate customers for selecting a Variable Rate plan.  
I sincerely hope this meaningfully responses to the above complaints.  If you have any questions, please do not hesitate to contact me at ###-###-#### or by email at [redacted].
Warmest Regards,
[redacted]
[redacted]

March 4, 2014
Customer Name:  Dean
Pecunes
Complaint
ID:         9933287
Subject:  Initial Company Response...


We acknowledge receipt of your complaint with the RevDex.com on 2/18/2014 and apologize to you for any
inconvenience that you may be experiencing at this time.
Please accept this response as confirmation that we have
launched an investigation into your complaint and will make every effort to
resolve your complaint within fourteen (14) business days.
We appreciate your business and look forward to serving you
again.
Sincerely,
Viridian Compliance

March 13, 2014
Customer Name:  KETAN
PATEL  
Complaint ID:         9958323 
 
Subject:  Initial
Company...

Response
We acknowledge receipt of your
complaint with the Revdex.com on 3/7/2014 and apologize to you for
any inconvenience that you may be experiencing at this time.
According to Viridian’s record,
this account was enrolled by Associate Ted Terhune on June 21, 2010 via fax in
our variable rate plan.  Customers who
opt to enroll in Viridian Energy’s variable rate may see their rate fluctuate
from month to month based on energy market conditions. 
A variable rate can go higher or
lower than the local utility in any given month.  During extreme periods like the one we
experienced this fall and winter, suppliers and utilities as well are affected
by the spike in demand.  Customer who
chose a variable rate, buying their energy on a month to month basis will, out
of necessity see increases in their rates. 
The benefit to this plan is that it allows the customer to the
flexibility to cancel anytime without incurring any early termination fees.  As such, we are unable to offer a
reimbursement.
The Customer called our call center
on 3/5/2014 and spoke to an agent who offered a fixed rate plan.  The customer declined and stated they would
like to think about it.  Per your
complaint, we will submit a cancellation on your behalf.
We apologize for the difficulty in
reaching us and your dissatisfaction with our services.  Please allow one to two billing cycles for
your account to return to your local utility.  As the Service End date is not determined by
the Supplier, if desired, you may call your Utility directly and ask if they
can expedite this process.
Sincerely,
Viridian Compliance

March 30, 2015Submitted via web to: [redacted]Complaint ConsultantRevdex.com[redacted]Re: [redacted] Case # [redacted]Dear Ms. [redacted]:The following response is made pursuant to a complaint filed with the Revdex.com on March 2, 2015 against Viridian Energy by Steven [redacted] on behalf of his wife [redacted] (“Customer”). Mr. Steven [redacted] has replied to our response sent on March 13, 2015 stating 1.) Customer specifically asked agent to cancel her electric services on December 15, 2014 when she called in; 2) Customer is disputing what was reported in Viridian Energy’s response about the February 27, 2015 inbound call from her; and 3) Customer is looking to be reimbursed for any amount she has over paid by.Customer specifically asked agent to cancel her electric services on December 15, 2014.According to Viridian Energy’s records, Customer called in on December 15, 2014 and cancelled her gas account. Upon reviewing the inbound call recording, Customer was asked to name her utility company to which she replied, “[redacted]”. The handling agent located and verified the account with her before submitting the cancellation request. At no time during the call did the Mrs. [redacted] specifically ask for her electric services to be cancelled.Customer is disputing what was reported in Viridian Energy’s response about the February 27, 2015 inbound callThe recording of the inbound call received on February 27, 2015 was reviewed. Customer was advised several times that a manager was not available to take her call at the time and that an arrangement can be made for a manager to call her back in 24 to 48 hours. She was not happy with this time frame and requested to hold for an available manager. The agent place the customer on hold and was heard doing her due diligence in trying to get an available manager to speak with customer. The agent came back to the line and explained to Customer that a manager is in the building but is unable to come to the phone at the moment; the agent also explained  to Customer that holding for a manager who is unavailable is not an option and that the call would be disconnected if she refused to cooperate. Customer declined offer for a manager call back and refused to take down her cancellation number; as reported, Customer used an expletive before disconnecting the call. Customer is looking to be reimbursed for any amount she has over paid byA cost analysis comparing Public Power’s rate to the utility rate for the period in question was conducted. Customer still paid less with Public Power; As a result, a request for reimbursement is not warranted.I sincerely hope this meaningfully responds to the above complaint.  If you have any questions, please do not hesitate to contact me at [redacted] or by email at [redacted] Warmest regards,[redacted]Compliance Specialist

December 4, 2014[redacted]
[redacted]Revdex.com[redacted]
[redacted]Re: [redacted], Case # [redacted]Dear [redacted]:This letter is in response to the complaint that [redacted]...

(“Customer”) filed with the Revdex.com on December 3, 2014 and that Viridian received on December 4, 2014.  Customer’s complaint states: 1) Customer’s rate recently increased from $0.0789 to $0.1699 without notification; 2) A similar rate increase occurred last year and Customer also did not receive notification; and 3) Customer would like to receive a refund and reasonable Fixed Rate contract.First, Customer’s complaint states that Customer’s rate recently increased from $0.0789 to $0.1699 without notification.  This is incorrect.  Customer was enrolled on a 6-month Fixed Rate plan that began on February 5, 2014.  Prior to the end of Fixed Rate terms, Viridian Energy sends customers a Renewal Letter informing the customer that his/her Fixed Rate is ending, and that if he/she does not renew into another Fixed Rate product, he/she will default to Viridian Energy’s current Variable Rate.  Customer was sent the Renewal Letter in Attachment 1 on July 7, 2014.  This renewal letter notified Customer that her Fixed Rate term was ending, and offered Customer a number of options to renew her Fixed Rate plan.  Viridian Energy did not receive a response from Customer, and as a result, Customer transitioned to Viridian’s current Variable Rate product. Customer’s complaint states that Customer had a similar rate increase occurred last year and Customer also did not receive notification.  This is also incorrect.  Viridian Energy also sent Customer the Renewal Letter shown in Attachment 2 on October 31, 2013 informing Customer that her Fixed Rate was coming to an end, and that she would need to affirmatively renew into another Fixed Rate.  Viridian Energy did not receive a response from Customer.  As a result, Customer transitioned to Viridian’s current Variable Rate at the end of her term. Finally, Customer’s complaint states that she would like to receive a refund and reasonable Fixed Rate contract.  In both instances, Viridian Energy properly notified Customer that her Fixed Rate was ending and she would be required to affirmatively renew in order to continue receiving a Fixed Rate.  Viridian Energy did not receive a response from Customer either this year or last year, and as a result Customer defaulted to Viridian Energy’s current Variable Rate.  Customer has been appropriately charged according to the product that she selected and is not due a refund, however, in the spirit of Customer satisfaction and appreciation of Customer’s loyalty, Viridian Energy would be happy to offer Customer a courtesy credit of $25 in conjunction with enrolling in a Fixed Rate plan.  Viridian Energy is currently offering a 3-year Fixed Rate at 11.99 cents per kWh.  This is lower than Customer’s utility’s rate, which is increasing to 12.629 cents per kWh on January 1st.  If Customer is interested in this offer she can switch her contract online at [redacted] or call Viridian Energy’s Customer Care Department at ###-###-#### to enroll over the phone.I sincerely hope this meaningfully responses to the above complaints.  If you have any questions, please do not hesitate to contact me at ###-###-#### or by email at [redacted].Warmest Regards,[redacted]
[redacted]

This company uses a bait and switch tactic in which they get you in with a decent rate then increase the rate sometimes almost double what you were paying!!! Then try cancel they tell you it takes 2-3 billing periods to cancel at which you will be way overcharged!! They claim that its problems with there IT department and everything else. Bottom line they are dishonest and I assume slimy business men run this company.

January 5, 2015[redacted]Complaint ConsultantRevdex.com[redacted]Re: [redacted], Case # [redacted]Dear Ms. [redacted]:This letter is in response to the complaint that [redacted] (“Customer”) filed with the Revdex.com...

on January 1, 2015 and that Viridian Energy received on January 2, 2015.  The Customer’s complaint states that: 1) Customer did not authorize enrollment with Viridian Energy; 2) Customer’s account was set up in the name of her husband, [redacted], who has been deceased for 11 years; and 3) Customer would like to cancel service with Viridian Energy.Customer’s complaint states that Customer did not authorize enrollment with Viridian Energy.  Customer’s electricity and natural gas accounts were enrolled with Viridian Energy on July 15, 2014.  Immediately after her enrollment, Customer was sent a Welcome Packet by [redacted] confirming her enrollment details.  If Customer did not believe that she had authorized enrollment, or otherwise wished to cancel with Viridian Energy, she could have done so immediately without penalty.  However, Viridian Energy did not hear from Customer until December 31, 2014, when Customer contacted Viridian Energy to cancel.  Viridian Energy processed Customer’s cancellation on December 31, 2014 (cancellation confirmation no. [redacted] and [redacted]) and sent the cancellation request to Customer’s utility, [redacted].  Customer will return to [redacted]’s Standard Offer Service in one to two billing cycles, as determined by Customer’s meter reading date and [redacted]’s switching timeline.  Next, Customer’s complaint states that Customer’s account was set up in the name of her husband, [redacted], who has been deceased for 11 years.  Viridian Energy’s records indicate that Customer’s account with her utility remains in the name of her husband, [redacted].  If Customer wishes to change the account name she would need to contact [redacted].Finally, Customer’s complaint states that Customer would like to cancel service with Viridian Energy.  Viridian Energy processed Customer’s cancellation request on December 31, 2014 and sent the cancellation request over to Customer’s utility, [redacted].  Customer will return to [redacted]’s Standard Offer Service in one to two billing cycles, as determined by Customer’s meter reading date and [redacted]’s switching timeline.  I sincerely hope this meaningfully responses to the above complaints.  If you have any questions, please do not hesitate to contact me at ###-###-#### or by email at [redacted].Warmest Regards,[redacted]

Complaint: [redacted]
I am rejecting this response because:your variable rates would double the standard going rate. This is a scam. I switched with the expectation to save money but I ended paying double the cost.  I do not expect the company to care. However,  I will be helping other family members remove themselves from this company which uses an ultra high variable rate to satisfy company costs. I at least expect the variable rate to maintain some type of conformity with the standard comed rate.  I have since switch back to comed and will advise everyone I know to do so. Thank you for your attention to this matter. 
Sincerely,
[redacted]

Viridian has saved my family. We have saved hundreds of dollars on our electric bills while going green. It is a no brainer! I would not be in college right no if it wasn't for Viridian's All-States Associate Program. People think direct sales and network marketing companies aren't legitimate, but that is mostly because they have failed at it in the past or know someone who has. Viridian does not deserve a C rating from Revdex.com. Revdex.com states that their are only 147 complaints, what they don't state is that there are over 350,000 customers. So do the math, does that sound like a C?

March 9, 2015[redacted]Complaint ConsultantRevdex.com[redacted]
[redacted]Re: [redacted], Case # [redacted]Dear Ms. [redacted]:The following response is made pursuant to the complaint filed with the Revdex.com against Viridian Energy by [redacted] on...

February 27, 2015 which was forwarded to us on March 2, 2015.  In the complaint, Ms. [redacted] states that she was promised a refund of $99 and has not received it.  Our records indicate that Ms. [redacted] paid an initial fee of $99 and joined Viridian Energy as a Viridian Independent Associate on February 16, 2015.  A Resource Kit was immediately mailed to her, which is valued at $50 of the total $99 initial enrollment fee.  On February 25, 2015, nine calendar days after signing up with Viridian Energy, Ms. [redacted] discontinued her independent Viridian business.  According to Section 9.3 of Viridian Network’s Policy, which Ms. [redacted] affirmatively agreed to, an Associate may request a refund of the initial enrollment fee if cancellation is made within (10) ten business days of enrollment.  As such, Ms. [redacted] is eligible for the refund. Viridian Energy’s records determined that Ms. [redacted] is due for $49 refund and she should allow for 2-3 business days for funds to return to the card that made that made the purchase.  However, as per the Viridian Network Policy, in order for Ms. [redacted] to be refunded the full amount (the additional $50), she must return the Viridian Resource Kit, which must be in reasonable condition.  Ms. [redacted] may reference Section 9.3 in the Viridian Network for the requirements and policy in regards to returning the Viridian Resource Kit. I sincerely hope this meaningfully responds to the above complaint.  If you have any questions, please do not hesitate to contact me by email at [redacted]Warmest Regards,[redacted]Compliance Specialist

Complaint: [redacted]
I am rejecting this response because:Viridian's response indicates that I have been on a variable rate plan.  But they do not address the fact that the rate of .179900 HAS NOT VARIED during 8 months out of a 9 month period (and 5 of those months were consecutive - May through September in 2014; and November 2014 through January 2015.)Certainly 'market conditions' and 'company operating factors' HAVE changed; and seasons have ALSO had an influence.  And yet, the month-to-month rate has NOT CHANGED during the above mentioned periods.  I disagree with Veridian's comment that I am upset at the fact that their rate has not been modified to match what is currently being offered by my utility company.  I never expected them to match.  There is nothing available to the customer to back up Viridian's variable rate.  It seems they charge whatever they want.  It appears that Viridian strives to get the most they can out of their variable rate customers, hoping that they do not look at the details/comparisons of their monthly billing.   In regards to my conversations with Viridian, the only thing they would offer was a $100 one-time discount if I signed up with them for two years at a fixed rate.  I explained therefore that I am not interested in doing further business with Viridian since I lost any trust in them.  I want a valid accounting of the basis of each of the last year's monthly charge and adjustments accordingly.   
Sincerely,
[redacted]

November 18, 2014[redacted]
[redacted]Revdex.com[redacted]
[redacted]Re: [redacted], Case # [redacted]Dear [redacted]:This letter is in response to the complaint that [redacted] (“Customer”) filed with the Revdex.com on...

November 16, 2014 and that Viridian received on November 17, 2014.  The Customer’s complaint states that: 1) Customer’s rate increased; and 2) Customer would like to receive a refund.First, Customer’s complaint states that Customer’s rate increased.  Customer elected to enroll in a Variable Rate plan on April 16, 2013.  Viridian offers both Variable Rate and Fixed Rate plans.  Variable Rates may fluctuate from month-to-month based on market conditions and company operating factors, and are best for consumers seeking the flexibility to cancel at any time and the ability to take advantage of short-term price fluctuations.  Fixed Rates remain set for the agreed-upon term and are best for consumers seeking price-certainty.  Viridian encourages customers seeking price-certainty and protection from market volatility to select a Fixed Rate product.  Next, Customer’s complaint states that Customer would like a refund.  Customer has been appropriately charged for the Variable Rate that he selected.  As a resolution for customer dissatisfaction, Viridian can offer the Customer a one-time courtesy credit of $50 in conjunction with enrolling in a Fixed Rate.  This credit is offered for customer satisfaction purposes and is not meant to compensate customers for selecting a Variable Rate plan.  I sincerely hope this meaningfully responses to the above complaints.  If you have any questions, please do not hesitate to contact me at ###-###-#### or by email at [redacted].Warmest Regards,[redacted]
[redacted]