Viridian Energy, LLC

Complaint:[redacted]
I am rejecting this response because:The renewal letter never arrived to my home. Viridian never tried to email, call or resend the renewal letter. There is no way to log into the Viridian website to check the status of my account. Therefore, a Viridian customer has one, very unreliable, chance to protect themselves from Viridian changing their service (without written consent).
I believe Viridian's practices are purposeful. They take advantage of the unreliability of the [redacted] to steal from their customers. This is not to mention how many times they have been sued for their misleading and deceptive bait-and-switch scheme.
$25 does not even begin to cover the exorbitant amount I was over charged. 
Sincerely,[redacted]

August 25, 2014
[redacted]
Complaint Consultant
Revdex.com
[redacted]
[redacted]
Re: [redacted], Case # [redacted]
Dear [redacted]:
This letter is in response to the complaint that [redacted] (“Customer”) filed with...

the Revdex.com on August 25, 2014.  The Customer’s complaint states that: 1) Viridian Energy agreed to refund Customer for the delay caused in switching Customer to a Fixed Rate; 2) Customer’s refund was approved on June 20, 2014 with a processing time of 4-6 weeks; 3) Customer has not received his refund; and 4) Customer was told that his check was delayed due to the fact that an employee failed to include it on the spreadsheet sent to Accounts Payable for processing, and the head of the Accounts Payable Department was on vacation.
I apologize for the delay in processing Customer’s refund check.  When processing a refund check, customers are told to expect that their check will be delivered in 4-6 weeks.  Unfortunately, Customer’s check has taken longer than expected.  The primary reason that Customer’s check has been delayed is that an employee erred in failing to include Customer’s refund check on the spreadsheet sent to the Accounts Payable Department for fulfillment.  It is also true that the head of the Accounts Payable Department was away from the office for a period of time this August.  Nevertheless, Viridian Energy understands that Customer has been waiting for this refund and the Customer’s immediacy in having it delivered.  Customer was told when he spoke to Viridian Energy’s Customer Care Department today August 25, 2014 at 10 a.m., that Customer’s refund request had been processed and was with the Accounts Payable Department for payment.  Viridian Energy sent out Customer’s refund for $49.67 last Friday August 22nd by U.S. Mail.  In response to Customer’s complaint, Viridian Energy can request that the Accounts Payable Department fulfill and send out Customer’s remaining refund check for $37.77 within the next week.
I sincerely hope this meaningfully responses to the above complaints.  If you have any questions, please do not hesitate to contact me at ###-###-#### or by email at [redacted].
Warmest Regards,
[redacted]
Counsel

March 6, 2015[redacted]Complaint ConsultantRevdex.com[redacted]
[redacted]Re: [redacted], Case # [redacted]Dear Ms. [redacted]:The following response is made pursuant to the complaint filed with the Better...

Business Bureau against Viridian Energy by [redacted] (“Customer”) on February 26, 2015, which was forwarded to us on March 2, 2015.  In the complaint Customer states that: 1) In 2009, she enrolled in a Variable Rate, and after a few months the rate increased; 2) Viridian Energy should take responsibility for not providing all the necessary information to its customers; and 3) Viridian Energy should have noticed how much more Customer was paying, and they should have offered Customer a fixed plan or notice of Variable Rate.  Our records indicate that Customer enrolled her account on November 23, 2009, agreeing to the terms and conditions of a variable rate.  As per the terms of the agreement, variable rates may fluctuate from month-to-month based on market conditions and company operating factors.  Variable rates are best for consumers seeking the flexibility to cancel at any time and the ability to take advantage of short-term price fluctuations, as in any given month, Viridian’s rates may be higher or lower than the rates offered by another company.  Upon enrollment, Viridian sent out a Welcome Package to confirm Customer’s enrollment with Viridian Energy and her product selection.  The Welcome Packet also included the Terms and Conditions and the Customers right to rescind the enrollment.  Also noted in the Terms and Conditions was that Viridian Energy does not provide standard rate notifications to Variable Rate customers.I sincerely hope this meaningfully responds to the above complaint.  If you have any questions, please do not hesitate to contact me by email at [redacted]Warmest Regards, 
[redacted]Compliance Specialist

Complaint: [redacted]
I am rejecting this response because: what they're writing in their response they already told me on the phone. They also told me that to notify us of their terms as well as to follow up with us when terms of the contract was were finished was the responsibility of the salesperson, who signed us up with their company. But the sales person not only didn't follow up after contract was finished and they raised their rates sky high, but he never explain that it was going to happen. He never told us that we only will have lower rates for the term of the contract, and we better watch our bills closely after contract will expire. That is why we unknowingly didn't pay closed attention to the bills and didn't see that they were big time overcharging us for many months. While my phone conversation with the company they claimed that they send us a letter notifying that the terms pf our contract was finished, but I know that we never received that letter that they claiming they sent, and when I ask if they have any record (certified mail or other proof) that we received it, that didn't answered that question. So My understanding that the company have to be responsible to notify customers or end of contract and/or change of rate, and should hire competent sales reps that give their customers prompt notifications and make them aware of the changes. I believe that it's not the right thing to not tell customers the whole truth of the term of the agreement/contract and not to make them aware that the rate will drastically change after certain amount of time. I consider it lying to customers and hoping that they don't check their bills every month to compare the charges, so they can overcharge the customer for as long as possible. in our case the overcharge came to $864.44 for 15 months and that is only as long as I was able to download bills online. The total overcharge was likely even larger. So in my understanding since the company told me on the phone that it's responsibility of their sales reps to notify their clients of any changes that if they hire incompetent sales reps, that not doing their job properly, then the company have to take responsibility for them and make it right to the clients that were paying faithfully their bills to viridian for many years. In fact we actually contacted to our sales rep couple of times, but never heard anything back from him till after I filed this complain: he finally contacted us back via message 2 days ago saying that yes the [redacted] has better rates now. It's little too late now. He should've notified us at the time that rates changed, so we've paid careful attention and drop the viridian 2 years ago, and saved almost $900 by doing so. But of course this company knowingly took our money for services that we could've got elsewhere for 2/3 of the price they charged us. In fact they kept just razing their rates higher and higher hopping that it can go as long as possible. in fact i'm attaching our energy bill for only one month where you can see that viridian charged us $290.70 for electric, and on the page 3 our primary energy provider [redacted] notifies us that if we'd purchased it from them it would've been a charge for the same consumption of $184.70. It's $103 overcharge from viridian in only one month. And of course the reason that we didn't pay careful attention to those [redacted] messages that viridian failed their part to notify us of that kind of drastic change of rates. So I consider it as lying and ripping off their customers every chance they get without taking any kind responsibility and saying that it should be responsibility of the customer to know. But how the customers would know if they never been notified? In fact in the time that we initially signed up with the viridian the right to have secondary energy provider just came in a affect and we didn't know anything about how it works. So it was the company (or their sales reps) responsibility to promptly notify customers or every term of the agreement which they failed to do.    
Sincerely,[redacted]

April 3,
2014
 
font-family: Calibri, sans-serif;"> 
Customer
Name:  Dana Amato
Complaint
ID:        9921335
 
Subject:  Company Response
 
This letter is in response to the complaint made by Dana Amato with
the Revdex.com on February 10, 2014.  Viridian, LLC is committed to customer
service and satisfaction and regrets that that she was dissatisfied with her experience
with Viridian.  We thank you for your
patience and apologize for the length of time it has taken to submit a
response. In the compliant, Ms. Amato states that her rate plan was changed
from Fixed to Variable without her authorization or notification.  Additionally she claims her account was
cancelled in a rude manner and she has been scammed.
 
Viridian
is a licensed third party supplier in the state of Maryland and provides
electricity and gas to thousands of customers. 
Ms. Amato’s residential electricity account was enrolled in Viridian
Energy’s [redacted] Six month fixed rate plan on or around January 15, 2013.  The service was scheduled to begin on
February 1, 2013 and the term was set to end on July 31, 2013.  The account was enrolled using the online
enrollment method and was referred by [redacted] a Viridian Energy
Independent Contractor.
 
Pursuant to Viridian Energy’s Terms and Conditions, the
company will notify customers 30-60 days prior to the expiration of a fixed
contract, providing them with the option to renew.  After the Initial Term, the customer’s
electric supply service will continue month to month with Viridian without
additional notice and customer will pay a variable rate unless they affirmatively
elect to renew for another fixed price term or cancel their agreement with
Viridian.  We have no record of receiving
a completed renewal form on the account nor any notes on the account at the end
of the term requesting to be re-enrolled in another fixed rate term.
 
Account records show that the customer called Viridian
Energy on February 10, 2014 to inquire about her account and spoke to the
Representative stated in her complaint.  Ms.
Amato was advised of her account’s variable rate status.  The customer’s request to cancel was honored
and the account returned to standard service with BGE on February 28,
2014.  We are currently investigating her
claims in regards to the conversation with the first agent and apologize in
advance for any rudeness that may have occurred.
 
Viridian is committed to customer service and
satisfaction and regrets that the customer was dissatisfied with their
experience.  The customer’s account
defaulted to a variable rate per the Terms & Conditions of the
enrollment.  Her service has been
cancelled and did not incur any cancellation fees.  Viridian takes this matter as such are
properly managed.  We apologize for any
inconvenience Ms. Amato has experienced and hope this response resolves the
matter to the customer’s satisfaction.
 
 
Kind
regards,
 
Viridian
Compliance

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I have received both checks I'm Tuesdays mail.  This business doesn't even know that they already mailed me the 2nd check. Wow... I am so glad this is over, worst experience with a company ever, 2-3 months of hell. 
 
Sincerely,
[redacted]

October 23, 2014
[redacted]
Complaint Consultant
Revdex.com
[redacted]
Re: [redacted], Case # [redacted]
Dear Ms. [redacted]:
On October 16, 2014 [redacted] (“Customer”) filed a complaint with the Revdex.com, which Viridian responded to on October 17, 2014.  This letter is in response to the Customer’s rebuttal dated October 22, 2014.  Customer’s rebuttal states many of the same complaints that Viridian Energy addressed in its first response.  Customer’s rebuttal states that: 1) Viridian is a ‘market level management’ scam and infers that Viridian does not provide 50% more renewable energy than state minimum standards; 2) Viridian relies on uninformed Associates; 3) Customer did not do any due diligence before enrolling with Viridian; 4) Customer realizes that Viridian has acted legally, but believes it is unethical; 5) Customer suggests that [redacted] cannot by law provide its rates on its bills; 6) Customer is upset that it takes 1-2 billing cycles to transition to her supplier of choice; 7) Customer suggests Viridian knew that her municipal aggregation would not reach out to her because she was currently receiving electricity supply from Viridian; 8) Customer’s Independent Associate was unaware that his account had been cancelled; 9) Customer would like to cancel her business account; 10) Customer does not understand why she was required to provide an account number to the Viridian Representative in order to request cancellation for an account; 11) Customer does not appreciate that the Viridian Representative that she spoke with offered her an alternative product before submitting her cancellation request; and 12) Customer is not satisfied with Viridian’s offer of a $50 courtesy credit.
Customer’s rebuttal states that Viridian is a ‘market level management’ scam and infers that Viridian does not provide 50% more renewable energy than state minimum standards.  Viridian Energy is not a scam.  Viridian Energy provides a legitimate business opportunity to independent contractors to earn residual commissions for referring customers.  This business opportunity may not be a fit for all individuals as success is largely determined by the time and effort that one puts in.  In addition, Viridian Energy does provide 50% more renewable energy than state minimum standards.  In fact, Viridian Energy publishes an annual Sustainability Report detailing its renewable energy purchases to support its customers’ electricity load.  The Sustainability Report is audited by [redacted] and [redacted] and is available for review at [redacted]. 
Customer’s rebuttal states that Viridian relies on uninformed Associates.  This is inaccurate.  All Associates must pass [redacted] before they may begin selling Viridian’s products.  [redacted] is an online portal consisting of videos on such topics as Viridian’s products, deregulation, acceptable marketing practices, etc.  After viewing each video, Associates must pass a test on the video content.  In addition, Viridian Energy communicates regularly with its Associates regarding new products and rate offerings.  Of course, Viridian cannot force an Associate to read all of the information that it sends.  If Associates remain engaged, they are very well informed.
Customer’s rebuttal states that Customer did not do any due diligence before enrolling with Viridian and that Customer realizes that Viridian has acted legally, but believes it is unethical.  Viridian has complied with its contractual obligations to Customer.  Customer enrolled in a Variable Rate plan where the rate may fluctuate from month-to-month based on market conditions and company operating factors.  In accordance with its contract, Viridian supplied Customer electricity with a Variable Rate.
Next, Customer’s rebuttal suggests that Commonwealth Edison cannot by law provide its rates on its bills.  I am unaware of the existence of such a law, however, Customer is free to provide these suggestions to [redacted].  Viridian Energy does not have any control over how [redacted] designs its bills.
Customer’s rebuttal states that Customer is upset that it takes 1-2 billing cycles to transition to her supplier of choice.  Viridian Energy explained in its initial response that it generally takes one to two billing cycles to begin service with Viridian Energy and one to two billing cycles to end service with Viridian Energy.  This is due to the fact that the utility cannot add or remove a supplier during a billing cycle.  Viridian Energy does not have any control over this process as it is entirely determined by Customer’s utility and her individual meter read schedule.  
Customer’s rebuttal suggests Viridian knew that her municipal aggregation would not reach out to her because she was currently receiving electricity supply from Viridian.  Viridian Energy cannot comment on Customer’s personal situation and the rules and regulations surrounding her municipal aggregation.  However, Viridian Energy offers its products throughout the [redacted] territory.  Viridian does not market a 50% renewable electricity product throughout the [redacted] territory with the express purpose of preventing Customer from choosing to receive service from a municipal aggregation.
Next, Customer’s rebuttal states that Customer’s Independent Associate was unaware that his account had been cancelled.  I cannot provide further comment on the individual situation of Customer’s Independent Associate, however, Customer’s Independent Associate may contact Viridian directly and the Associate Care representatives can provide an explanation.
Customer’s rebuttal states that Customer would like to cancel her business account.  Customer’s account for “[redacted]” was cancelled on October 22, 2014.  Customer’s cancellation confirmation number is [redacted].  Customer’s service will return to her supplier of choice in one to two billing cycles.
Customer’s rebuttal states that Customer does not understand why she was required to provide an account number to the Viridian Representative in order to request cancellation for an account.  Viridian Energy’s Representatives only allow the account holder of record, or an individual that has been authorized by the account holder of record to make changes on an account.  Representatives will ask questions in order to verify that they are speaking with the account holder of record, or an authorized individual.  A customer’s account number to verify an electric account is akin to a customer’s social security number to verify a banking account.  If an individual does not have access to their account number, which is present on every billing statement, then there is the presumption that the individual is not authorized to make changes on the account. 
Next, Customer’s rebuttal states that Customer does not appreciate that the Viridian Representative that she spoke with offered her an alternative product before submitting her cancellation request.  It is standard protocol for Representatives to offer customers that are dissatisfied with a Variable Rate the option of switching to a Fixed Rate.
Finally, Customer’s rebuttal states that Customer is not satisfied with Viridian’s offer of a $50 courtesy credit.  Customer has been appropriately charged for the Variable Rate that she selected.  I have the authority to increase Viridian’s offer to a one-time $100 courtesy credit in conjunction with enrolling both her personal and business accounts in a Fixed Rate.  This credit is offered for customer satisfaction purposes and is not meant to compensate customers for selecting a Variable Rate plan.  
I sincerely hope this meaningfully responses to the above complaints.  If you have any questions, please do not hesitate to contact me at ###-###-#### or by email at [redacted].
Warmest Regards,
[redacted]

March 10, 2015[redacted]Complaint ConsultantRevdex.com[redacted]
[redacted]Re: [redacted], Case # [redacted]Dear Ms. Shea:This letter is in response to the complaint that [redacted] (“Customer”) filed with the Revdex.com on March...

03, 2015 against Viridian Energy.  Customer’s complaint states that: 1) her rates changed from 7.99 to 10.99/kWh without her knowledge; 2) she did not receive renewal notice; she was not aware that she was in contract; and 3) customer is unhappy to know that she will be subject to an (ETF) Early Termination Fee if she cancelled.Customer’s complaint states that her rates changed from 7.99/kWh to 10.99/kWh.  According to Viridian Energy’s records, Customer enrolled with Viridian Energy on February 21, 2014 in a (6) six month Fixed Rate plan at a rate of 7.99/kWh that was set to expire on October 19, 2014.  Viridian Energy did send Customer the Welcome Letter in Attachment 1 to confirm Customer’s enrollment with Viridian Energy and product selection.  Next, Customer complaints states that she did not receive renewal notice. Prior to the end of the fixed term, Fixed Rate Customers was sent a Renewal Letter to the address on file. The renewal notice provided Customer with details regarding a renewal offer providing a response by date of October 14, 2014. For automatic account plan renewal, no action is required by Customer, however should the customer choose not to have her account automatically renewed the customer should have contacted Viridian to express her decision to decline the auto renewal offer.  Viridian Energy did not receive a response from Customer and as a result Customer’s account was automatically renewed and transition to a new rate of 10.88/kWh on expiration of the fixed term.Finally, Customer’s complaint states that she will be subject to an (ETF) Early Termination Fee if she cancels the account prior the term of plan.  That is correct, if Customer does not fulfill her contract she will be subject to $50 early termination fee.I sincerely hope this meaningfully responses to the above complaints.  If you have any questions, please do not hesitate to contact me by email at: [redacted]Warmest regards,[redacted]Compliance Specialist

July 31, 2014
[redacted]
Complaint Consultant
Revdex.com
[redacted]
Re: [redacted]
Dear [redacted]:
This letter is in response to the...

complaint that [redacted] (“Customer”) filed with the Revdex.com on July 30, 2014.  Customer’s complaint states that: 1) Customer’s rate was higher than the rate offered by [redacted]; 2) Customer did not receive notice of the rate increase; and 3) Customer would like a refund.
Customer enrolled with Viridian Energy on January 25, 2010 and selected a Variable Rate plan.  Viridian offers both Variable Rate and Fixed Rate plans.  Variable Rates may fluctuate from month-to-month based on market conditions and company operating factors, and are best for consumers seeking the flexibility to cancel at any time and the ability to take advantage of short-term price fluctuations.  Fixed Rates remain set for the agreed-upon term and are best for consumers seeking price-certainty.  This winter’s unprecedented cold temperatures coupled with record high wholesale energy prices resulted in both increased usage and increased rates for Variable Rate customers. Viridian encourages customers seeking price-certainty and protection from market volatility to select a Fixed Rate product.
Customer’s complaint states that Viridian Energy’s was higher than the rate offered by [redacted].  Viridian Energy strives to offer customers affordable green energy, but does not guarantee savings as compared to another electricity product. The prices of the utility’s standard offer service, as well as the prices of competitors are constantly fluctuating.  In any given month, Viridian Energy’s rates may be higher or lower than the rates offered by another company.  While Viridian Energy may be able to document savings to the utility’s standard offer at a particular snapshot in time, it cannot offer a general guarantee of savings.   It is also important to note that Viridian Energy offers premium renewable energy products.  For example, Viridian Energy’s Everyday Green electricity product provides customers with 50% more renewable energy than state minimum standards. 
Finally, Customer’s complaint states that he would like a refund. Viridian Energy understands that recent volatile energy markets have been a shock for consumers who were used to stable Variable Rates over the last few years. As a resolution for customer dissatisfaction, Viridian can offer the Customer a one-time courtesy credit of $100 in conjunction with enrolling in a Fixed Rate.  This credit is offered for customer satisfaction purposes and is not meant to compensate customers for selecting a Variable Rate plan.
I sincerely hope this meaningfully responses to the above complaints.  If you have any questions, please do not hesitate to contact me at ###-###-#### or by email at [redacted].
Warmest Regards
[redacted]

[redacted]November 18, 2015Submitted via web to:
[redacted]Complaint
ConsultantRevDex.com[redacted]Re:          [redacted],...

Case # [redacted].Dear Ms. [redacted]:This letter is in response to the complaint filed by [redacted] (“Customer”) on November 10, 2015 regarding Viridian Energy.  In the complaint, Customer disputes his
enrollment in a 3-year fixed plan and requests waiver of the early termination
fee (“ETF”) charged to his account.   Viridian Energy’s records reflect on August 27, 2014, Customer
initially enrolled into a 6-month fixed term with a rate of $0.0699 cents per
kWh, via our online portal.  Customer’s
enrollment was referred by authorized Viridian Energy sales agent, Chrysanthi
C[redacted] (“Associate”), who markets exclusively for Viridian Energy.  According to account notes, Customer
indicated he knew this Associate personally.  Upon enrollment, a welcome package was sent to Customer which included a
copy of Viridian Energy’s terms and conditions.   Records also reflect a plan change request was submitted via our
online portal on October 14, 2014.  As a
result, Customer’s account was enrolled in a 3-year plan fixed at $0.0769 cents
per kWh and began flowing at the $0.0769 rate as of Customer’s October 2014 bill
cycle.  On October 13, 2015, we received notice from Customer’s utility
advising us that Customer had switched to another supplier and Viridian Energy services
would terminate on November 11, 2015.  As
per the terms and conditions, a $50 cancellation fee was charged for early
termination of the contract.  In
the interest of customer satisfaction, Viridian Energy has agreed to waive the
ETF charged to Customer; Customer has been notified and is pleased with the
outcome.Additionally, Viridian Energy treats all
unauthorized enrollments as a zero tolerance offense and has suspended Associate’s
account pending a full investigation.Viridian
Energy is committed to compliance and customer satisfaction.  If you have any questions, please do not
hesitate to contact me by email: at [email protected] or by phone: at ###-###-####.Kind
Regards,Andre
T[redacted]Compliance
SpecialistTell us why here...

Complaint: [redacted]
I am rejecting this response because: I did not receive any renewal notice in the mail, via email, or by phone. I did not agree to the terms of renewal for 1 year. I signed for 6 months and am now being slammed into a 1 year contract without notification or acknowledgement. It is my understanding, as there is a class action lawsuit against Viridian, as well as there was a huge local news coverage on February 10 or 15, 2015 on Viridian's unethical practices as a company, that this occurs all too frequently. I should not be subject to a cancellation fee to an agreement that was not given nor acknowledged. 
Sincerely,
[redacted]

October 8, 2014
[redacted]
Complaint Consultant
Revdex.com
[redacted]
[redacted]
Re: [redacted], Case # [redacted]
Dear Ms. [redacted]:
This letter is in response to...

the complaint that [redacted] (“Customer”) filed with the Revdex.com on October 3, 2014.  The Customer’s complaint states that: 1) Customer does not want Viridian Energy as his supplier; and 2) Customer was told that it would take 2 months to cancel, 2 months later he called Viridian and Viridian stated that they “forgot” to cancel Customer’s account, and that since that date it has been 2 months and his service with Viridian has not been cancelled. 
First, Customer’s complaint states that he does not want Viridian Energy as his supplier.  Customer’s service was cancelled on September 4, 2014, and Customer was provided with a cancellation confirmation number of: [redacted].  On October 6, 2014, Viridian Energy contacted Customer by telephone to confirm that his service with Viridian had been cancelled and his last day of service with Viridian Energy was September 29, 2014.
Next, Customer’s complaint states that Customer was told that it would take 2 months to cancel, 2 months later he called Viridian and Viridian stated that they “forgot” to cancel Customer’s account, and that since that date it has been 2 months and his service with Viridian has not been cancelled.  Viridian Energy’s records do not support Customer’s recollection.  Viridian Energy makes a notation in Customer’s account every time that Customer contacts Viridian Energy’s Customer Care Department.  Viridian Energy’s records indicate that the first time that anyone contacted Viridian Energy regarding Customer’s account was June 6, 2014.  At that time, Customer’s wife contacted Viridian Energy, however, Customer’s wife is not the account holder of record, and Customer had not authorized Customer’s wife to make changes on the account.  As a result, the Viridian Energy representative informed Customer’s wife that Customer would need to call to cancel, or give Customer’s wife authorization to make changes on the account.  Customer’s wife stated that she understood and that she would have Customer contact Viridian Energy.  Our records indicate that the next time Customer contacted Viridian Energy was on September 4, 2014, when he cancelled his account.  Customer’s service with Viridian Energy was cancelled in less than a month after he called in.  It has not been more than 2 months since September 4, 2014.
I sincerely hope this meaningfully responses to the above complaints.  If you have any questions, please do not hesitate to contact me at ###-###-#### or by email at [redacted].
Warmest Regards,
[redacted]
[redacted]

April 1, 2015[redacted]Complaint ConsultantRevdex.com[redacted]
[redacted]Re: [redacted], Case # [redacted]Dear Ms. [redacted]:This letter is in response to the complaint that [redacted] (“Customer”) filed...

with the Revdex.com on March 13, 2015 and received on March 19, 2015 against Viridian Energy.  Customer’s complaint states that: 1) different electric suppliers have been soliciting in his neighborhood and requesting to view his electric bill; 2) without his knowledge he had enrolled with a different electric supplier; 3) door to door sales representatives fail to provide him with information regarding his new plans or even make him aware of what changes are being made; 4) he wants to ensure that Viridian did not charge him an early termination fee (“ETF”), and 5) Customer is requesting to be added to the do not call list.Viridian Energy markets to [redacted] consumers through a door to door marketing program.  All sales agents are affiliated with a third-party marketer that markets exclusively for Viridian Energy in the state of [redacted].  Customer’s complaint states that different electric suppliers have been soliciting in his neighborhood and requesting to view his electric bill.  Viridian Energy cannot address complaints that Customer has against other suppliers marketing in his neighborhood.Customer’s complaint states that he was changed to a different electric supplier without his knowledge.  Viridian Energy’s records show that on January 21, 2015 Customer enrolled in a twenty-four (24) month fixed rate plan.  Customer did have knowledge of his enrollment as he confirmed his intent to enroll by completing a third-party verification call (“TPV”).  During the TPV Customer stated clearly that he was the one authorized to make decisions on the account and provided all of the necessary enrollment information.  Next, Customer’s complaint states that door to door sales representatives fail to provide him with information regarding his new plans or even make him aware of what changes are being made.  Again, while Viridian cannot address complaints that Customer has against other suppliers, upon enrollment with Viridian Energy Customer was sent a welcome letter [ATTACHMENT A] which included a statement of the agreed rate and plan with the Terms and Conditions.  It is important to note that after Customer received the welcome package, he had a second opportunity to rescind his agreement with Viridian Energy.Customer’s complaint states that he does not want to be subject to an ETF of $150.  Viridian Energy’s ETF for a 24-month contract is $50 not $150.  The TPV that Customer completed clearly explains Viridian Energy’s ETF and rescission policy.  Customer had the right to rescind his enrollment without any penalties or fees within (3) three calendar days after the enrollment.  On January 30, 2015 a drop request was submitted and the utility provided a service end date of February 27, 2015. Customer request cancellation after the rescission period, therefore he did not fulfill his contract and he will be subject to $50 early termination fee.  Finally, Customer requested to be added to the do not call list.  We have honored Customer’s request and added phone numbers linked to Customer’s account to its internal do not call list. Viridian Energy is committed to compliance and customer satisfaction. If you have any questions, please do not hesitate to contact me by email at [redacted]
Regards, Alexandra JosephCompliance Specialist

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 9987247, and find that this resolution is unsatisfactory to me. I need more action from them. 
I called them on 3/5 and was told that it will take 7-15 business days to investigate. now it is 4/2. I tried calling them to followup and they dont even want to talk to me since they are stating that im not the account holder. [redacted] bill is my name and viridian is my father's name which shouldnt exist in the first place. they want to talk to my dad only. This cause too much stress and frustration, my last bill cost $800 which is outrageous. I cant take this mess anymore. I asked for supervisor and they said its not available, they will call me after 72 hours which I doubt will happened. I hope something will really happen with you help. I appreciate this.
Sincerely,
Jan Marisse Vicencio

December 26, 2014[redacted]Complaint ConsultantRevdex.com[redacted]Re: [redacted] [redacted], Case # [redacted]Dear Ms. [redacted]:This letter is in response to the complaint that [redacted] [redacted] (“Customer”) filed with the Revdex.com on...

December 17, 2014 and that Viridian Energy received on December 18, 2014.  The Customer’s complaint states that: 1) Customer did not authorize enrollment with Viridian Energy; 2) Customer did not receive any notifications from Viridian Energy; and 3) Customer would like to receive a refund.Customer’s complaint states that Customer did not authorize enrollment with Viridian Energy.  Our records indicate that Customer enrolled with Viridian Energy on February 26, 2014 by providing an e-signature of “[redacted]”.  After Customer’s enrollment, Customer was sent a Welcome Letter package confirming her intention to enroll and allowing her to call and cancel without penalty within seven days.Customer’s complaint states that she did not receive any notifications from Viridian Energy.  This is incorrect.  Customer was sent the Welcome Letter shown in Attachment 1 on February 28, 2014.  Customer was also sent a Renewal Letter for her natural gas account on September 17, 2014, as show in Attachment 2.  Despite the fact that Viridian sent Customer several notices, Customer never contacted Viridian to state that she did not wish to receive service until December 16, 2014, when she called and stated that she did not authorize enrollment with Viridian.Finally, Customer’s complaint states that Customer would like to receive a refund.  Although Viridian has record of an e-signature authorizing enrollment with Viridian Energy, Customer states that she did not authorize enrollment.  Viridian would be happy to provide Customer with a refund back to the utility rate.  Customer recently requested cancellation of her accounts.  As a result, Customer’s electricity account is scheduled to return to her supplier of choice on January 8, 2015 and her natural gas account is scheduled to return to her supplier of choice on February 6, 2015.  Viridian Energy will be able to provide Customer with a full cost analysis as soon it receives billing data from Customer’s utility after her final bill cycle, which should be around February 15, 2015.  Customer’s refund through her billing cycle ended December 8, 2014 would be about $53.00.I sincerely hope this meaningfully responses to the above complaints.  If you have any questions, please do not hesitate to contact me at ###-###-#### or by email at [redacted].Warmest Regards,[redacted]

Complaint: [redacted]
I am rejecting this response because:
At this time I have not received either check. Once I have the checks in my hands then I will be comfortable with closing out this issue. 
I was told 2 different stories on 8/25, hence it was time to file a complaint, because just speaking with customer service got me no where over the past 2-3 months. I am thrilled with the quick turnaround now that I am working thru Revdex.com. Appreciate your help.  Once everything is resolved and I am refunded. I will be happy to close out issue and move forward.  
Sincerely,
[redacted]

March 31, 2015
[redacted]Complaint ConsultantRevdex.com[redacted]Re: [redacted], Case # [redacted]Dear Ms. [redacted]:On March 3, 2015, [redacted] (“Customer”) filed with the Revdex.com that Viridian Energy responded to on March 13, 2015.  On March 20, 2015 Customer filed a rebuttal that states: 1) Customer never received the Renewal Letter in the postage mail, email nor did she receive a phone call; 2) she enrolled in a 6 months fixed rate not a 1 year (12) twelve month contract.First, Customer’s rebuttal states that Customer never received the renewal letter in the postage mail, email nor did she receive a phone call.  Viridian Energy sent Customer the attached renewal letter as provided [Attachment 1]. Viridian Energy communicates with customers through U.S. Mail.  In the event an outbound customer correspondence is returned undeliverable, Viridian Energy contacts customers by phone to obtain the updated mailing address for Viridian Energy’s records and resends the correspondence for the customer’s convenience. In this case, Viridian Energy did not receive any indication that Customer did not receive the renewal letter that Viridian Energy sent.Next, Customer’s rebuttal complaint states Customer was enrolled in a (6) six month fixed rate not a (12) twelve month contract.  That is correct, Customer enrolled in a (6) six month fixed rate and prior to the end of the fixed term, Customer was sent a renewal letter to the address on file. The renewal notice provided Customer with details regarding a renewal with a response by date of October 14, 2014. For automatic account plan renewal in the specific offer, no action is required by Customer, however should the Customer choose not to have her account automatically renew then Customer should have contacted Viridian to express her decision to decline the auto renewal offer.  Viridian Energy did not receive a response from Customer and as a result Customer’s account was automatically renewed to a (12) twelve month fixed rate.  If Customer does not fulfill her contract she will be subject to an early termination fee.  Viridian Energy is committed to compliance and customer satisfaction. If you have any questions, please do not hesitate to contact me by email at [redacted]Warmest Regards, 
[redacted]Compliance Specialist

August 10, 2015Submitted via web to: [redacted]Complaint ConsultantRevdex.com[redacted]Re: [redacted], Case # [redacted]Dear Ms. [redacted]:This letter is in response...

to the complaint filed by [redacted] (“Customer”) on August 4, 2015 regarding Viridian Energy.  In the complaint Customer disputes her rates and seeks reimbursement for overcharges on both her gas and electric accounts.Viridian Energy records reflect, on February 24, 2013, Ronald Pepper elected to enroll both his gas and electric accounts in a variable rate plan.  Immediately following enrollment, Viridian Energy sent Customer, via U.S. mail, a customer confirmation and welcome package, which confirmed the enrollment plan details (please see Attachment A).Under a variable rate agreement, rates may fluctuate from month-to-month based on market conditions and company operating factors, and are best for consumers seeking the flexibility to cancel at any time.  Viridian Energy strives to offer customers affordable energy, but does not guarantee savings for variable rate plans.  For customers seeking price certainty and protection from market volatility, Viridian Energy encourages selecting a fixed rate product.A review of the Customer’s billing details determined that Customer’s gas and electric accounts were charged correctly according to the selected rate plans and therefore no reimbursement is warranted.  Additionally, during the period Viridian Energy supplied service, Customer had the option to cancel at any time if unsatisfied with her rate plan but did not choose to do so.I sincerely hope this meaningfully responds to the above complaint.  If you have any questions, please do not hesitate to contact me by email at [redacted] Sincerely,  [redacted]Compliance Coordinator

April 6, 2015[redacted]Complaint ConsultantRevdex.com[redacted]Re: [redacted] Case # [redacted]Dear Ms. [redacted]:This letter is in response to the complaint that [redacted]...

(“Customer”) filed with the Revdex.com on April 01, 2015 against Viridian Energy.  Customer’s complaint states that: 1) Customer’s energy supply rates increased; 2) Customer did not receive notice that her rate was changing although Viridian Energy claims that it did send Customer’s renewal notice; and 3) Customer requested service cancellation and cancellation took over two (2) months.  First, Customer’s complaint states that her energy supply rates increased.  According to Viridian Energy’s records, Customer enrolled with Viridian Energy on December 13, 2013 in a six (6) month fixed rate plan that was set to expire on August 16, 2014.  At the end of the fixed rate term Customer’s account defaulted to a variable rate.  Variable rates may fluctuate from month-to-month based on market conditions and with variable rates, there are no guaranteed savings and Customer rates may be higher or lower than the utility’s and competitor’s rate in any given month.  Viridian Energy did send Customer the welcome letter in [Attachment A] to confirm Customer’s enrollment with Viridian Energy and product selection.  Next, Customer complaints states that she did not receive notice that her rates were changing and Viridian Energy claims that it sent a renewal letter.  According to Viridian Energy’s records, prior to the end of the fixed term, Customer was sent a renewal letter to the address on file [Attachment B].  The renewal notice provided Customer with details regarding a renewal offer providing a response by date of July 18, 2014.  In order to receive a fixed rate for an additional term, Customer was required to affirmatively agree by signing the renewal notice and returning it to Viridian Energy.   According to the Terms and Conditions, if a customer on a fixed rate takes no action, he/she is placed onto a month-to-month variable rate, with the flexibility to cancel at any time without penalty.  No renewal response was received by Viridian Energy and therefore Customer’s account transitioned to a variable rate at the end of the fixed rate term.Finally, Customer’s complaint states that she requested service cancellation and cancellation took over (2) two months.  On January 30, 2015 a drop request was submitted to the utility and the utility confirmed a service end date of February 19, 2015. Customer was advised to allow 1-2 billing cycles for Viridian to be removed from the billing statement.  Viridian Energy does have any control over Customer’s end date as that process is administered by Customer’s utility.Viridian Energy is committed to compliance and customer satisfaction.  If you have any questions, please do not hesitate to contact me by email: at [redacted].Regards, [redacted]Compliance Specialist

March 4, 2014
Customer Name:  Robert
Hoagland
Complaint
ID:         9940599
Subject:  Initial Company Response...


We acknowledge receipt of your complaint with the RevDex.com on 2/24/2014 and apologize to you for any
inconvenience that you may be experiencing at this time.
Please accept this response as confirmation that we have
launched an investigation into your complaint and will make every effort to
resolve your complaint within fourteen (14) business days.
We appreciate your business and look forward to serving you
again.
Sincerely,
Viridian Compliance