Viridian Energy, LLC

June 11, 2014
 
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Customer
Name: [redacted]
Complaint
ID:       10064299
 
Subject:
 Response to Complaint.
 
We apologize for the delay
and ask for your consideration in reviewing this response in excess of the
deadline. The attached is the response to your complaint that was filed with the RevDex.com on May 24, 2014.
 
Viridian Compliance

Complaint: [redacted]
I am rejecting this response because:
First, I contacted Viridian regarding BOTH my Electricity
and Gas account. The Viridian representative allowed me the opportunity to sign
up for a fixed electricity rate but was informed  there was no fixed rate available for  Gas. Therefore, I was required to accept or
reject the variable rate offered at that time. In October 2013, the variable
rate was approximately $0.54/Therm., which was comparable to [redacted]’s rate.
This rate was communicated to me by a correspondence sent from Viridian during
the month of September.  I informed the
Viridian representative that I am concerned about the rate increasing and
was informed that I would receive a notification when the variable rate
increased. The same notification that alerted me to the variable rate offered during
the month of October 2013. (I was informed that I would receive a notification
of a rate increase and NOT THAT I BELIEVED I should receive a notification).  
 
Secondly, when I initially agreed to purchase my gas supply
from Viridian in June 2013, I was informed that my savings would be realized
over a 12-month period. From November 2013 through April 2014, I paid
approximately $1,100 more than [redacted]. However, from May 2014 through November
2014, I paid approximately $40 less than [redacted]. With the exorbitant rates
charged by Viridian during the heating season, it is IMPOSSIBLE  to realize any savings during any 12th
month period. (The only scenario that would allow any customer to realize any
savings would include shutting down their gas supply during the heating
season).  I agreed to enroll with
Viridian Energy because of the savings over a 12-month period and NOT because
of the 25% carbon offset advertised by your company.  The Viridian representative, who initially
enrolled me in June2013, NEVER mentioned there was a chance of paying such a
high rate for my gas distribution because of this “25% Carbon offset.”  Additionally, I was informed by a Viridian
Representative in October 2013 that Viridian’s gas rate is comparable to the gas
rates offered by other utility companies).
Next, my recent complaint is not based on a representation that guaranteed
me savings on my energy bill. (However, it is certainly a reasonable complaint
since I was promised a savings over a 12th month period). It is
based on the misrepresentation by Viridian that I would receive a notification when
my rate increased. This would have allowed me the opportunity to accept or
reject the variable rate. Viridian did not allow me the opportunity to accept
their unreasonable rates during November 2013 through April 2014. For example,
during November 2013 through April 2014, Viridian's gas rates were sometimes
double or triple [redacted]'s rate during the same 
period. This occurred without receiving any notification from Viridian
and occurred when demand was the highest.
I understand the meaning of a variable rate. However, Viridian's representation
led me to believe that I would receive a notification informing me of an
increase. The correspondence that I received in September 2013 and the misrepresentation
by Viridian directly caused me to remain a Viridian customer for my gas supply.(I
apologize for erroneously  using the word Distribution to refer to supply). 
I never would have accepted the variable gas rate if  I was informed that I would not receive a
notification of a rate increase or there was a possibility that my rate would
double or triple compared to the rates of other utility companies.
 
Finally, Viridian Energy has utilized deceptive practices to
enroll me in June 2013 AND to persuade me to remain a customer. These deceptive
practices are a direct result of my loss, i.e., overpaying for the gas supply.  There is a strong argument that these deceptive
practices are criminal in nature. My current research has indicated that my
complaint is shared with numerous Viridian customers who were also defrauded.  We will reserve this discussion for any future
correspondences.
Therefore, I reject Viridian’s offer and would remain a
customer only if I received a credit of $700 and a 1 year fixed rate. This rate
must be comparable to the rates offered by other utility companies.
Sincerely,
[redacted]

Subject:  Company Response to Rebuttal
 
This letter is in response to the rebuttal  made by Arielle DeDelva with the Revdex.com on May 1, 2014.  In the complaint Ms. DeDelva states  that she disagreed with  the rate charged, which she states was much higher than her utility company and is unhappy that the response to her complaint was not timely.
While efforts are made to remain competitive with the Local Utility, unless you have been offered a rate in writing confirmed by the Company that expressly provides otherwise, there are no guaranteed savings and your rate may be higher or lower than the Utility’s rate in any given month.
We apologize for our inability to answer the original complaint as promised and come to a mutually satisfying resolution. While we regret the loss of this customer's business, we also consider this matter closed . 
Kind regards,
 Viridian Compliance

March 4, 2014
Customer Name:  Malinda
Schmitt
Complaint
ID:         9939302
Subject:  Initial Company Response...


We acknowledge receipt of your complaint with the RevDex.com on 2/22/2014 and apologize to you for any
inconvenience that you may be experiencing at this time.
Please accept this response as confirmation that we have
launched an investigation into your complaint and will make every effort to
resolve your complaint within fourteen (14) business days.
We appreciate your business and look forward to serving you
again.
Sincerely,
Viridian Compliance

February 9, 2015[redacted]Complaint ConsultantRevdex.com[redacted]Re: [redacted]Dear [redacted]This letter is in response to the complaint that [redacted] (“Customer”)...

filed with the Revdex.com on February 6, 2015 and that Viridian Energy received on February 7, 2015.  Customer’s complaint states that: 1) Customer was auto-renewed into a subsequent Fixed Rate contract without his authorization; 2) Customer’s Renewal Notice notifying him of his renewal options was dated January 28, 2015, after his auto-renewal took place; and 3) Customer’s auto-renewal Fixed Rate was higher than the Viridian Fixed Rate available on the CT Energize website. Customer’s complaint states that Customer was auto-renewed into a subsequent Fixed Rate contract without his authorization.  Customer was sent the Renewal Notice in Attachment 1 on November 11, 2014.  The Renewal Letter notified Customer that if he did not want to have his contract auto-renewed into the listed Fixed Rate plan, he could contact Viridian Energy to choose another option or cancel.  Viridian Energy did not receive a response from Customer; therefore his account was auto-renewed into the specified plan.Next, Customer’s complaint states that Customer’s Renewal Notice notifying him of his renewal options was dated January 28, 2015, after his auto-renewal took place.  This is incorrect.  Customer was sent the Renewal Notice in Attachment 1 on November 11, 2014.  Customer was sent this Renewal Letter prior to the expiration of his Fixed Rate term, and had the opportunity to cancel without penalty at that time.Finally, Customer’s complaint states that Customer’s auto-renewal Fixed Rate was higher than the Viridian Fixed Rate available on the CT Energize website.  Customer had previously chosen a 12-month Fixed Rate term therefore Customer was auto-renewed into a subsequent 12-month Fixed Rate term.  The CT Energize website does not show a 12-month Fixed Rate offer as Viridian does not currently have a generally available 12-month Fixed Rate.  As a resolution to Customer’s complaint, Viridian Energy would be happy to switch Customer to one of the offers available on the CT Energize website.  In conjunction with enrolling in a Viridian Fixed Rate of Customer’s choosing, Viridian Energy would be happy to waive Customer’s early termination fee.I sincerely hope this meaningfully responses to the above complaints.  If you have any questions, please do not hesitate to contact me at[redacted] or by email at [redacted]Warmest regards,[redacted]Counsel

April 11,
2014
 
 
 
Customer
Name:  Ms. Tracy Bruening
Complaint
ID:        9940889
 
 
 
Subject:  Viridian Response
 
 This letter
is in response to the complaint made by Ms. Tracy Bruening with the RevDex.com on February 24, 2014. Viridian, LLC is committed to customer service and
satisfaction and regrets that she was dissatisfied with her experience with
Viridian, LLC. In the complaint Ms. Bruening states her bill has increased to
an extreme high, and would like to know why Viridian has not sent a notice
explaining the increase. The customer would like a refund for the overage.
 
The
customer’s residential electric account was enrolled in Viridian Energy’s
variable rate plan. The account was enrolled using the online enrollment method
on March 21, 2011, service commenced on April 14, 2011. The customer’s account
was referred to Viridian Energy by an Independent Contractor named Derrick
Camper, Associate ID# 12162, and was authorized via-fax of “Tracy Bruening”. Viridian
Energy utilizes a network marketing approach to energy sales, which means that
each one of our Independent Associates is required to have a relationship with
each of their referrals. 
Pursuant to Viridian Energy’s Terms and Conditions, (Exhibit A) the company
will notify customers 30-60 days prior to the expiration of a fixed contract,
providing them with the option to renew. 
Unlike the fixed contract terms, a variable rate plan does not promise
such notification when the rate changes, as that is the very nature of a variable
rate. Variable rates fluctuate generally based upon such factors as load ratio,
energy market pricing, transmission costs, company operating factors, and other
market price related factors. While Viridian Energy aims to provide rates that
are competitive with the local utility and other electricity suppliers, prices
may be higher or lower than the EDC's rate in any given month.
 
Customer who
opt to enroll in Viridian Energy’s variable rate may see their rate fluctuate
from month to month based on energy market conditions. A variable rate can go higher
or lower than the local utility in any given month. The benefit to this plan is
that it allows the customer to the flexibility to cancel anytime without
incurring any early termination fees.
 
This winter’s unprecedented cold temperatures coupled with record high
wholesale energy prices resulted in both increased usage and increased rates
for variable rate customers Additional usage also puts a strain on supply which
causes prices to rise.
While we have been experiencing unusually high call volumes and wait times,
customers do have the option of leaving a voicemail message on our customer
care line.  A customer care agent will
return phone calls within 48 hours. Nonetheless, we would like to apologize for
the Customer’s difficulty in reaching us.
 In closing,
As a result of the information shown on the customer’s contract, the customer
is not entitled to a reimbursement. The Customer made a conscious decision to
enroll in Viridian Energy and understood the implications of switching his
energy supplier. A drop was requested on February, 21, 2014, and the account was
returned to standard service on March 13, 2014. We apologize for our delayed
response, and any inconvenience the customer has experienced.  We hope this response resolves the matter to the
Customer’s satisfaction. 
 
Kind
regards,
  
Viridian
Compliance

November 18, 2014[redacted]Revdex.com[redacted]Re: [redacted], Case # [redacted]Dear [redacted]:This letter is in response to the complaint that [redacted] (“Customer”) filed with the Revdex.com on...

November 14, 2014 and that Viridian received on November 17, 2014.  The Customer’s complaint states that: 1) Customer’s rate increased; 2) Viridian Energy owed Customer a duty to inform Customer of the rate increase; 3) Viridian Energy’s current Variable Rate is not competitive with the rates offered by [redacted]; 4) Customer believes that Viridian Energy engaged in a “bait and switch” sales model; 5) Customer was told by a Viridian Customer Service Representative that Customer’s Variable Rate increase was necessary to have competitive rates; 6) Customer has spoken with numerous Viridian Representatives and no actions have been taken to resolve Customer’s concequalarn regarding her Variable Rate; 7) Customer was unaware that Energy Service Companies (ESCOs) may purchase electricity delivered to customers on the open-market; 8) Customer does not understand how Viridian Energy complies with its commitment to provide renewable energy; and 9) Customer is seeking a refund.First, Customer’s complaint states that Customer’s rate increased.  Customer elected to enroll in a Variable Rate plan in November 2011.  Viridian offers both Variable Rate and Fixed Rate plans.  Variable Rates may fluctuate from month-to-month based on market conditions and company operating factors, and are best for consumers seeking the flexibility to cancel at any time and the ability to take advantage of short-term price fluctuations.  Fixed Rates remain set for the agreed-upon term and are best for consumers seeking price-certainty.  Viridian encourages customers seeking price-certainty and protection from market volatility to select a Fixed Rate product.  Next, Customer’s complaint states that Viridian Energy owed Customer a duty to inform Customer of the rate increase.  Viridian Energy’s Terms & Conditions do not state that Viridian Energy will notify Customer when there are increases in the Variable Rate.   Variation is inherent in the definition of a Variable Rate, and Customer was informed that a Variable Rate may fluctuate from month-to-month based on market conditions and company operating factors.  Viridian Energy’s practices are in compliance with all regulations promulgated by the State of [redacted] and the [redacted] Public Service Commission.Customer’s complaint states that Viridian Energy’s current Variable Rate is not competitive with the rates offered by [redacted].  Viridian Energy strives to offer customers affordable green energy, but does not guarantee savings as compared to another electricity product. The prices of the utility’s standard offer service, as well as the prices of competitors are constantly fluctuating.  In any given month, Viridian Energy’s rates may be higher or lower than the rates offered by another company.  While Viridian Energy may be able to document savings to the utility’s standard offer at a particular snapshot in time, it cannot offer a general guarantee of savings.   It is also important to note that Viridian Energy offers premium renewable energy products.  For example, Viridian Energy’s Everyday Green electricity product provides customers with 50% more renewable energy than state minimum standards.  As a result, a direct comparison between Viridian Energy’s electricity product and the electricity product offered by Customer’s utility cannot be made.Customer believes that Viridian Energy engaged in a “bait and switch” sales model.  This is incorrect.  The definition of bait-and-switch is “the action (generally illegal) of advertising goods that are an apparent bargain, with the intention of substituting inferior or more expensive goods.”  Customer received electricity service from Viridian Energy on a Variable Rate for almost three years.  During that time, Customer’s rate fluctuated.  Within the last year, the energy market has become more volatile which resulted in Variable Rates that are higher than Fixed Rates.  When Viridian Energy began serving Customer in 2011, it did not have the intention of raising Customer’s rates in 2013, however Variable Rates for all similarly situated customers increased in 2013 due to increased market volatility and increased market costs.  Furthermore, Viridian Energy has not engaged in engaged in a “bait and switch” sales model because it has operated in compliance with [redacted] laws and regulations.Next, Customer’s complaint states that Customer was told by a Viridian Customer Service Representative that Customer’s Variable Rate increase was necessary to have competitive rates.  I reviewed the notes on Customer’s account and I do not see where Customer was told this.  Customer’s Variable Rate increase occurred due to increased market volatility and increased market costs.Customer’s complaint states that Customer has spoken with numerous Viridian Representatives and no actions have been taken to resolve Customer’s concern regarding her Variable Rate.  The notes on Customer’s account indicate that Customer was informed several times that Variable Rates may fluctuate from month-to-month based on market conditions and company operating factors.  It was explained to Customer that she had been appropriately charged for the Variable Rate plan that she selected and enjoyed for 2 ½ years without complaint.  At any time Customer could have contacted Viridian Energy to cancel her accounts or switch to a Fixed Rate.  Customer was offered a courtesy credit in conjunction with enrolling in a Fixed Rate, but declined that offer.  There is nothing more than Viridian Energy can do to rectify Customer’s dissatisfaction with her selection of a Variable Rate.Customer’s complaint states that Customer was unaware that Energy Service Companies (ESCOs) may purchase electricity delivered to customers on the open-market.  This is true.  Viridian Energy purchases the electricity that it delivers to customers on the open market.Next, Customer’s complaint states that Customer does not understand how Viridian Energy complies with its commitment to provide renewable energy.  Viridian produces a Sustainability Report each year that is audited by [redacted] & [redacted] and details Viridian’s green energy purchasing.  Viridian’s [redacted] product contains 50% more renewable energy than state minimum standards.  Viridian’s [redacted] product is 100% backed by wind energy.  As energy is delivered to customers through the grid, there is no way to ensure that the actual electrons flowing into a customer’s house are sourced from, for example, 100% wind, unless that customer is hooked up to a wind turbine.  Viridian provides renewable energy through the purchasing of Renewable Energy Credits (RECs).  This means that each REC that Viridian purchases and adds to the grid is displacing the same amount of dirty energy from the grid.  To view Viridian Energy’s Sustainability Report go to: [redacted]Next, Customer’s complaint states that Customer would like a refund.  Customer has been appropriately charged for the Variable Rate that she selected.  As a resolution for customer dissatisfaction, Viridian can offer the Customer a one-time courtesy credit of $200 in conjunction with enrolling in a Fixed Rate, however Customer has previously declined this offer.  This credit is offered for customer satisfaction purposes and is not meant to compensate customers for selecting a Variable Rate plan.  I sincerely hope this meaningfully responses to the above complaints.  If you have any questions, please do not hesitate to contact me at ###-###-#### or by email at [redacted].Warmest Regards,[redacted]

November 18, 2014[redacted]
[redacted]Revdex.com[redacted]
[redacted]Re: [redacted], Case # [redacted]Dear [redacted]:This letter is in response to the complaint that [redacted]...

[redacted] (“Customer”) filed with the Revdex.com on November 16, 2014 and that Viridian received on November 17, 2014.  The Customer’s complaint states that: 1) Customer’s rate increased; and 2) Customer would like to receive a refund.First, Customer’s complaint states that Customer’s rate increased.  Customer elected to enroll in a Variable Rate plan on April 16, 2013.  Viridian offers both Variable Rate and Fixed Rate plans.  Variable Rates may fluctuate from month-to-month based on market conditions and company operating factors, and are best for consumers seeking the flexibility to cancel at any time and the ability to take advantage of short-term price fluctuations.  Fixed Rates remain set for the agreed-upon term and are best for consumers seeking price-certainty.  Viridian encourages customers seeking price-certainty and protection from market volatility to select a Fixed Rate product.  Next, Customer’s complaint states that Customer would like a refund.  Customer has been appropriately charged for the Variable Rate that he selected.  As a resolution for customer dissatisfaction, Viridian can offer the Customer a one-time courtesy credit of $50 in conjunction with enrolling in a Fixed Rate.  This credit is offered for customer satisfaction purposes and is not meant to compensate customers for selecting a Variable Rate plan.  I sincerely hope this meaningfully responses to the above complaints.  If you have any questions, please do not hesitate to contact me at ###-###-#### or by email at [redacted].Warmest Regards,[redacted]
[redacted]

March 14, 2014
0.0001pt;">Customer Name: Alex Revesz
Complaint
ID:         9967472
Subject:  Initial Company Response
We acknowledge receipt of your complaint
with the Revdex.com on 3/13/2014.  Viridian Energy residential and commercial energy
supplier licensed in the State of New Jersey to provide electricity and gas
supplier to thousands of consumers. 
Your account was enrolled by Associate #
[redacted] Jonathan Vergara on 2/7/2014 in our variable rate plan by our web
enrollment method with an e-signature of “Alex Revesz”.  Viridian Energy utilizes a warm market
approach to its energy sales.  Each Independent
Contractor is required to know or have some affiliation with any customer that
is marketed to.
On February 14, 2014, we received an
inbound drop from [redacted] and the account will be cancelled effective March
20, 2014.  Please keep in mind that you
will receive final billing a few days after the service end date.
We regret that you were dissatisfied
with our service and hope that this response resolves this matter to your
satisfaction.
Kind regards,
Viridian Compliance

September 23, 2014
[redacted]
Complaint Consultant
Revdex.com
[redacted]
[redacted]
Re: [redacted], Case # [redacted]
Dear Ms. [redacted]:
This letter is in response...

to the complaint that [redacted] (“Customer”) filed with the Revdex.com on September 22, 2014.  The Customer’s complaint states that: 1) Viridian agreed to refund Customer for the difference between the Variable Rate that he was charged and the Fixed Rate that he would have otherwise received; 2) Customer recently learned that his August reimbursement is being processed, but there is no record that his July reimbursement was processed; and 3) Customer expects to receive double his actual reimbursement amount to compensate him for his aggravation and also expects his reimbursement to be expedited.
First, Customer’s complaint states that Viridian agreed to refund Customer for the difference between the Variable Rate that he was charged and the Fixed Rate that he would have otherwise received.  Viridian Energy spoke with Customer on July 17, 2014 at which time Viridian Energy agreed to reimburse Customer the difference between the 7.99 Fixed Rate and the 9.89 Variable Rate that he was charged on his 6/9/14 – 7/9/14 billing cycle.  Viridian Energy also spoke with Customer on August 13, 2014, at which time Customer reported that because his Fixed Rate had been applied mid-billing cycle, Customer had received a blended rate of 9.19 on his 7/10/14 – 8/6/14 billing cycle.  Viridian Energy agreed to also reimburse Customer $5.85 for the difference between the 7.99 Fixed Rate and the 9.19 blended rate on his 7/10/14 – 8/6/14 billing cycle.  This reimbursement amount was approved on September 15, 2014, and sent to the Accounts Payable Department for Fulfillment.  Customer should receive the $5.85 refund for the 7/10/14 – 8/6/14 bill cycle within 1-2 weeks.  Viridian Energy did explain to Customer that it does take 6-8 weeks to process a customer reimbursement.
Next, Customer’s complaint states that Customer recently learned that his August reimbursement is being processed, but there is no record that his July reimbursement was processed.  The refund that Viridian Energy offered on July 17, 2014 for the 6/9/14 – 7/9/14 billing cycle was not processed.  I apologize for this mistake and promise to expedite Customer’s remaining reimbursement check of $11.69.  This refund check will be submitted to the Accounts Payable this week and Customer can expect to receive it within the next two weeks.
Finally, Customer’s complaint states that Customer expects to receive double his actual reimbursement amount to compensate him for his aggravation and also expects his reimbursement to be expedited.  I will have Customer’s $11.69 reimbursement for his 6/9/14 – 7/9/14 billing cycle expedited.  I apologize that it was not previously processed and regret that Customer it has taken slightly longer than the 6-8 week timeframe to process and send this reimbursement.  However, Customer’s August reimbursement check for $5.85 will be delivered within the 6-8 week timeframe.  Regrettably, I cannot offer Customer double his reimbursement amount.  Viridian Energy rolls up to a public company listed on the [redacted] Stock Exchange.  Due to the fact that we are a public company, we have several controls in place and must pass financial and governance audits.  Our corporate controls do not allow me to double the Customer’s reimbursement. 
I sincerely hope this meaningfully responses to the above complaints.  If you have any questions, please do not hesitate to contact me at ###-###-#### or by email at [redacted].
Warmest Regards,
[redacted]
Counsel

Complaint: [redacted]
I am rejecting this response because: When I enrolled with Viridian, it was never explained to me the there were two different programs - a "variable" rate and a "fixed" rate. I was never told that the rate I was quoted was a "promotional" rate and that it would jump up significantly after a certain period of time. How long was this "promotional" rate supposed to last? No one ever explained that. I was never offered a fixed rate program. I was never given any other option, other than the one I accepted. I accepted that offer because I did not know that there were any other options, nor did I receive anything in writing. Had I known that there was a fixed rate option, I would have accepted that one. I would much prefer to know how much I will be paying for electricity for a certain period of time, than have the extreme price increase that I have experienced with Viridian. I also chose a fixed rate mortgage for the same reason. I would prefer the comfort of knowing what I can expect by electricity bill to be (price-certainty, as you called it). In hindsight, I see that Viridian's sales practices are very questionable.I understand how the two different programs vary, but what I do NOT understand is how Viridian can continue to increase it's prices to such an extent that they are significantly higher than the rate that [redacted] is charging. Viridian claims to save their customers money over the large electric company. Meanwhile, I have paid a MUCH higher rate than I ever would have if I had stayed with [redacted]. Viridian has continued to charge me a higher rate per KWH than [redacted] has been charging, even before their most recent increase. [redacted] is regulated and must notify their customers of price increases. Viridian has continued to gradually increase it's prices with no notification to its customers. I have never received a letter from Viridian explaining why they have increased their rates, or by how much, or that they are continuing to rise. The advertisement that I received in the mail about the lower, fixed rate, was not addressed to me. It was not as if Viridian was offering ME this special deal. It was simply addressed to "Resident... [redacted]." If I had not received this advertisement (I'm sure, in error), then I would not have looked at my bill and realized how much money Viridian is overcharging me. The advertisement claims to save the average household over $267 a year over [redacted]. I estimate that Viridian has charged me $500 more this year than I would have paid if I had stayed with [redacted]. AND if I had not questioned this, Viridian would have charged me $150 more than [redacted] this year (not considering further price increases I am sure they would have made). How can a company that claims to be saving their customers money be charging significantly more than the large electric company? Is anyone regulating them? The bottom line is that people are upset that [redacted] has raised their rate. I have now realized that Viridian has been charging me a much higher rate all along. So I am extremely angry that I have been deceived and overcharged by this company! A puny $25 credit does not anywhere near compensate me for the hundreds of dollars that I have been overcharged by Viridian. When I say "overcharged", I do not mean that they overcharged my account - they billed me based on what they were charging for electricity. What I am saying is that they should never have been charging the rates that they were. They were supposed to be saving me money - that is what I was told when I signed on with them. Instead, they have cost me more money than I would have spent if I had simply stayed with [redacted].Viridian is deceitful and uses questionable sales practices. They have stolen hundreds of dollars from me that I would NOT have had to pay if I had stayed with [redacted]. I am a single mother trying to make ends meet, and I naively thought that Viridian was going to help me save money over the large electric company. However, once their "promotional" rate (which I didn't know was such) was over, they continued to raise their prices without notification, and I am now paying a significantly higher rate than what the regulated electric company would be charging me. This is not acceptable to me, as I am sure any logical person would feel. 
Sincerely,
[redacted]

May 11, 2015[redacted]
[redacted]
[redacted]
[redacted]
[redacted]Re: [redacted], Case # [redacted]Dear Ms. [redacted], This letter is in response to the complaint that [redacted] (“Customer”) filed with the Revdex.com on May 6, 2015...

regarding Viridian Energy.  In the complaint, Customer states he contacted Viridian Energy multiple times to resolve his billing issue and has not received a response. He is inquiring as to why he was advised his billing would go through his utility and he would not need to pay Viridian directly for service.  Also, Customer wishes to cancel his account and would like to have the early termination fee (ETF) waived.Viridian Energy apologizes for the delay in responding to Customer’s billing inquiry.  Viridian Energy’s records show that on January 10, 2014 we received an inbound cancellation request from utility with a service end date of February 3, 2014.  As result to this request, Customer’s last bill was switched to dual billing and his subsequent bill in the amount of $53.85 was billed directly by Viridian Energy. On November 4, 2014, Customer re-enrolled with Viridian Energy.  Although Viridian Energy supports consolidated billing, we determined a processing error occurred and his account was enrolled in dual billing.  This resulted in his account being billed separately from utility for the next two billing cycles. Viridian Energy then rectified the error and Customer’s account returned to a consolidated billing effective April 1, 2015.  In summary, Customer still has three (3) outstanding invoices; January 1, 2015 through February 2, 2015 owing $53.85; February 2, 2015 through March 1, 2015 owing $44.29; and March 2, 2015 through March 31, 2015 owing $34.07. On May 11, 2015, I reached out to Customer to offer the option to pay the outstanding balance of $132.21 directly to Viridian Energy, or remit through the utility; we are currently awaiting his response.    Additionally, as per Customer’s request we have submitted a cancellation request to the utility and agreed to waive the ETF.  Please be advised that it may take 1-2 billing cycles for the cancellation to be finalized. Viridian Energy is committed to compliance and customer satisfaction. If you have any further questions, please do not hesitate to contact me at [redacted]. Sincerely,  [redacted]Compliance Coordinator

March 4, 2014
Customer Name:  Monica
Cook
Complaint
ID:         9941378
Subject:  Initial Company Response
class="MsoNormal">We acknowledge receipt of your complaint with the RevDex.com on 2/24/2014 and apologize to you for any
inconvenience that you may be experiencing at this time.
Please accept this response as confirmation that we have
launched an investigation into your complaint and will make every effort to
resolve your complaint within fourteen (14) business days.
We appreciate your business and look forward to serving you
again.
Sincerely,
Viridian Compliance

February 9, 2015[redacted]Complaint ConsultantRevdex.com[redacted]Re: [redacted]Dear [redacted]This letter is in response to the complaint that [redacted] (“Customer”) filed with the Revdex.com on...

February 6, 2015 and that Viridian Energy received on February 7, 2015.  Customer’s complaint states that: 1) Customer was auto-renewed into a subsequent Fixed Rate contract without his authorization; 2) Customer’s Renewal Notice notifying him of his renewal options was dated January 28, 2015, after his auto-renewal took place; and 3) Customer’s auto-renewal Fixed Rate was higher than the Viridian Fixed Rate available on the CT Energize website. Customer’s complaint states that Customer was auto-renewed into a subsequent Fixed Rate contract without his authorization.  Customer was sent the Renewal Notice in Attachment 1 on November 11, 2014.  The Renewal Letter notified Customer that if he did not want to have his contract auto-renewed into the listed Fixed Rate plan, he could contact Viridian Energy to choose another option or cancel.  Viridian Energy did not receive a response from Customer; therefore his account was auto-renewed into the specified plan.Next, Customer’s complaint states that Customer’s Renewal Notice notifying him of his renewal options was dated January 28, 2015, after his auto-renewal took place.  This is incorrect.  Customer was sent the Renewal Notice in Attachment 1 on November 11, 2014.  Customer was sent this Renewal Letter prior to the expiration of his Fixed Rate term, and had the opportunity to cancel without penalty at that time.Finally, Customer’s complaint states that Customer’s auto-renewal Fixed Rate was higher than the Viridian Fixed Rate available on the CT Energize website.  Customer had previously chosen a 12-month Fixed Rate term therefore Customer was auto-renewed into a subsequent 12-month Fixed Rate term.  The CT Energize website does not show a 12-month Fixed Rate offer as Viridian does not currently have a generally available 12-month Fixed Rate.  As a resolution to Customer’s complaint, Viridian Energy would be happy to switch Customer to one of the offers available on the CT Energize website.  In conjunction with enrolling in a Viridian Fixed Rate of Customer’s choosing, Viridian Energy would be happy to waive Customer’s early termination fee.I sincerely hope this meaningfully responses to the above complaints.  If you have any questions, please do not hesitate to contact me at[redacted] or by email at [redacted]Warmest regards,[redacted]Counsel

May 1, 2014
Customer Name:  Rose Wilker
Complaint
ID:      10031846
Subject:  Initial Company Response
class="MsoNormal">We acknowledge receipt of your complaint with the RevDex.com on 5/01/2014 and apologize to you for any
inconvenience that you may be experiencing at this time.
Please accept this response as confirmation that we have
launched an investigation into your complaint and will make every effort to
resolve your complaint shortly. We appreciate your business and look forward to serving you
again.
Sincerely,
Viridian Compliance

August 10, 2015Submitted via web to: [redacted]Complaint ConsultantRevdex.com[redacted]Re: [redacted], Case # [redacted]Dear Ms. [redacted]:This letter is in response to the complaint filed by [redacted]...

(“Customer”) on August 4, 2015 regarding Viridian Energy.  In the complaint Customer disputes her rates and seeks reimbursement for overcharges on both her gas and electric accounts.Viridian Energy records reflect, on February 24, 2013, Ronald Pepper elected to enroll both his gas and electric accounts in a variable rate plan.  Immediately following enrollment, Viridian Energy sent Customer, via U.S. mail, a customer confirmation and welcome package, which confirmed the enrollment plan details (please see Attachment A).Under a variable rate agreement, rates may fluctuate from month-to-month based on market conditions and company operating factors, and are best for consumers seeking the flexibility to cancel at any time.  Viridian Energy strives to offer customers affordable energy, but does not guarantee savings for variable rate plans.  For customers seeking price certainty and protection from market volatility, Viridian Energy encourages selecting a fixed rate product.A review of the Customer’s billing details determined that Customer’s gas and electric accounts were charged correctly according to the selected rate plans and therefore no reimbursement is warranted.  Additionally, during the period Viridian Energy supplied service, Customer had the option to cancel at any time if unsatisfied with her rate plan but did not choose to do so.I sincerely hope this meaningfully responds to the above complaint.  If you have any questions, please do not hesitate to contact me by email at [redacted] Sincerely,  [redacted]Compliance Coordinator

I have been with Viridian for 6 months now. I was able to switch over to their new 5% below program, where they're 5% below the utility rate; no matter who your utility company is. I know green energy and helping the planet is the way to go! I don't understand the negative reviews, as I've kept track of my monthly bills, and am saving every month with viridian. A variable rate for any business is going to be bad, why would you sign up for that??

We feel our response sufficiently addresses this matter.  As a recap, customer was never provided any services
by Viridian and was never charged anything from Viridian.   No payments were received from customer; therefore,
Viridian would not be in a position to refund anything. 
Best regards,
[redacted]

March 4, 2014
Customer Name:  Gregory
Weiss
Complaint
ID:         9943541
Subject:  Initial Company Response...


We acknowledge receipt of your complaint with the RevDex.com on 2/25/2014 and apologize to you for any
inconvenience that you may be experiencing at this time.
Please accept this response as confirmation that we have
launched an investigation into your complaint and will make every effort to
resolve your complaint within fourteen (14) business days.
We appreciate your business and look forward to serving you
again.
Sincerely,
Viridian Compliance

November 6, 2014
[redacted]
Complaint Consultant
Revdex.com
[redacted]
Re: [redacted]
Dear Ms. [redacted]:
This letter is in...

response to the complaint that [redacted] (“Customer”) filed with the Revdex.com on November 4, 2014 and that Viridian received on November 5, 2014.  The Customer’s complaint states that: 1) Customer was enrolled without her authorization and as a result Customer received service from Viridian Energy; 2) Customer was supposed to receive a refund check, however the check that she was sent was made out to another individual; and 3) Customer is seeking a refund for any difference between what Customer paid with Viridian Energy and what Customer would have paid with her utility.
Customer’s complaint states that Customer was supposed to receive a refund check, however the check that she was sent was made out to another individual.  I apologize that Customer received a refund check for a different individual, and I am happy to rectify this mistake.  If Customer can return the check to my attention, I would be happy to send Customer a replacement check.  If I receive the incorrect check next week, I would be able to send Customer a correct check the following week.  In addition, I will increase Customer’s refund amount from $37.47 to $40.00 to cover the cost of returning the check.  I would be happy to update Customer both when I receive the returned check, and when I send out the replacement check by emailing Customer at s[redacted].
If this resolution is acceptable to Customer, please send the check to:
Viridian Energy [redacted]
Attn: [redacted]
Once I receive the return check I will be able to send Customer her original $37.47 refund (representing the difference between what Customer paid with Viridian Energy and what Customer would have paid with her utility) plus an additional $2.53 for postage costs, for a total refund of $40.00. 
I sincerely hope this meaningfully responses to the above complaints.  If you have any questions, please do not hesitate to contact me at ###-###-#### or by email at [redacted].
Warmest Regards,
[redacted]