Viridian Energy, LLC

*** ***
*** ***
*** *** ***
** *** *** ***
*** ** ***Re: *** *** Case # ***Dear *** ***:This letter is in response to the complaint filed by *** *** (“Customer”) on April 12, regarding
Viridian Energy In the complaint, Customer expressed dissatisfaction with her high bill.Customer complaint states that her bills have increased within the past three years According to Viridian Energy’s records, Customer enrolled online through Viridian Energy’s network marketing channel on February 9, under a variable rate agreement As per the terms of the agreement, variable rates may fluctuate from month-to-month based on market conditions and company operating factors The utility’s standard offer, as well as other competitor’s rates, are constantly fluctuating and in any given month, Viridian’s rates may be higher or lower than rates offered by another company Viridian encourages customers seeking price certainty and protection from market volatility to select a fixed rate product.On April 22, 2015, a Compliance Specialist from Viridian Energy contacted Customer and advised Customer that Viridian Energy is her current supplier; which she acknowledged Customer did not seem to have any questions regarding her rates nor enrollment Customer indicated she would be moving out of her residence on April 30, At the request of the Customer, a cancellation request was submitted to the utility company and Customer was provided with a cancel confirmation number.Viridian Energy is committed to compliance and customer satisfactionIf you have any questions, please do not hesitate to contact me by email at c*** *** Compliance Specialist

Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***
I cancelled within hours of having signed upPlease contact me if need documentation to support that The *** starter pack was returned and accepted by your officeI have documentation to support that as well
I have not received a refund and am requesting to speak with someone to have a check mailed to me for the 99.00
I was promised a full refund by the person who signed me up *** ***This has been going on for almost a month and is highly unethical and unprofessionalPlease resolve this fairlyYou made statements in your letter that were not true and I am quite concerned about that.
Sincerely,
*** * *** ** ***

April 9, 2015*** ***Complaint ConsultantRevdex.com** *** *** ***
*** ** ***Re: *** * *** # ***Dear MsShea:This letter is in response to the complaint that Jeffrey L Chaffee (“Customer”) filed with the Revdex.com on March 31,
regarding Viridian Energy Customer’s complaint states that: 1) a door-to-door agent misrepresented the facts by stating that the *** Legislature had passed a law that requires all *** *** customers to switch from their provider to another company as part of monopoly breaking; 2) Customer verified facts and was informed that the only change that occurred was that residents of *** are free to choose between different electricity providers and there is no provision in law requiring the switch; and 3) Customer requests that Viridian investigate the door to door representative and take appropriate disciplinary action. First, Customer’s complaint states that a door-to-door agent misrepresented the facts by stating that the *** Legislature had passed a law that requires all *** *** customers to switch from their provider to another company as part of monopoly breakingViridian Energy markets to its *** customers through a door-to-door marketing programAll representatives are affiliated with a third-party agent which markets exclusively for Viridian Energy in the state of Massachusetts Viridian Energy representatives are trained to inform customers that as energy consumers they are allowed by state law to buy their energy from suppliers of their choice, rather than buying energy from their local utility company Next, Customer’s complaint states that he verified facts and was informed that the only change that occurred was that residents of *** are free to choose between different electricity providers and there is no provision in law requiring the switch That is correct, the *** energy deregulation enables *** consumers to purchase electricity from a competitive supplier other than their utility The deregulation allows consumers to compare rates from different electricity suppliers Finally, Customer requests that Viridian Energy investigate the door-to-door representative and take appropriate disciplinary actionI have submitted this matter for investigation and if substantiated, the door-to-door representative linked to this claim will be subject to disciplinary action up to and including terminationRest assured, we continually strive to improve the training and monitoring of our door-to-door to ensure compliance with all laws and take a proactive approach to identifying instances of misrepresentationViridian Energy takes this matter very seriously and will continue to scrutinize the practices of our door-to-door marketing partners. On April 8, 2015, I called the customer and explained that I am handling his claim with the Revdex.com and that Viridian Energy takes this matter very seriously I apologized for his experience with the door-to-door representative I sincerely hope this meaningfully responses to the above complaints If you have any questions, please do not hesitate to contact me by email at: [email protected], Alexandra JosephCompliance Specialist

April 6, 2015*** ***Complaint ConsultantRevdex.com** *** *** ***
*** ** ***Re: *** *** *** Case # ***Dear Ms***:This letter is in response to the complaint that *** *** *** (“Customer”) filed with the Revdex.com on
April 01, against Viridian Energy Customer’s complaint states that: 1) Customer’s energy supply rates increased; 2) Customer did not receive notice that her rate was changing although Viridian Energy claims that it did send Customer’s renewal notice; and 3) Customer requested service cancellation and cancellation took over two (2) months First, Customer’s complaint states that her energy supply rates increased According to Viridian Energy’s records, Customer enrolled with Viridian Energy on December 13, in a six (6) month fixed rate plan that was set to expire on August 16, At the end of the fixed rate term Customer’s account defaulted to a variable rate Variable rates may fluctuate from month-to-month based on market conditions and with variable rates, there are no guaranteed savings and Customer rates may be higher or lower than the utility’s and competitor’s rate in any given month Viridian Energy did send Customer the welcome letter in [Attachment A] to confirm Customer’s enrollment with Viridian Energy and product selection Next, Customer complaints states that she did not receive notice that her rates were changing and Viridian Energy claims that it sent a renewal letter According to Viridian Energy’s records, prior to the end of the fixed term, Customer was sent a renewal letter to the address on file [Attachment B] The renewal notice provided Customer with details regarding a renewal offer providing a response by date of July 18, In order to receive a fixed rate for an additional term, Customer was required to affirmatively agree by signing the renewal notice and returning it to Viridian Energy According to the Terms and Conditions, if a customer on a fixed rate takes no action, he/she is placed onto a month-to-month variable rate, with the flexibility to cancel at any time without penalty No renewal response was received by Viridian Energy and therefore Customer’s account transitioned to a variable rate at the end of the fixed rate term.Finally, Customer’s complaint states that she requested service cancellation and cancellation took over (2) two months On January 30, a drop request was submitted to the utility and the utility confirmed a service end date of February 19, Customer was advised to allow 1-billing cycles for Viridian to be removed from the billing statement Viridian Energy does have any control over Customer’s end date as that process is administered by Customer’s utility.Viridian Energy is committed to compliance and customer satisfaction If you have any questions, please do not hesitate to contact me by email: at ***.Regards, *** ***Compliance Specialist

June 10, 2015Submitted via web to: [redacted], Complaint ConsultantRevdex.com[redacted]
[redacted]Re: [redacted], Case # [redacted]Dear Ms. [redacted]:This letter is in response to a second rebuttal filed by [redacted] (“Customer”) on June 1, 2015, regarding Viridian Energy.  In the rebuttal Customer states that he did not receive a response from Viridian Energy to his previous complaints.  Customer also restates his initial concern regarding his enrollment using Third-Party Verification (“TPV”).  Lastly, Customer requests a refund for service billing charges and a waiver of the $50 early termination fee (ETF).Viridian Energy has provided responses to all of Customer’s previous complaints via the Revdex.com (Revdex.com) web portal.  As stated in a previous response, the independent TPV company used to complete the enrollment process will not accept a TPV enrollment if they hear or sense that a customer is being coached on responses.  This helps maintain the integrity of the enrollment and TPV process.  After a full investigation into Customer’s TPV recording, Viridian Energy did not find any evidence that suggests that Customer was coerced to enroll with Viridian Energy.  Customer’s responses were clear and all answered in the affirmative.  Therefore, Viridian Energy has determined that Customer’s enrollment was valid.  Customer’s rebuttal includes a refund request of $108.22 for billing charges and a waiver of the $50 ETF.  Viridian Energy records indicate that Customer has not been billed by Viridian Energy, and therefore the $108.22 charge is not associated with Viridian.  On April 13, 2015, Viridian Energy received a cancellation request from Customer and the utility confirmed a service end date of May 5, 2015.  Customer terminated his contract prior to the end of a fixed term and is therefore subject to the $50 ETF.Viridian Energy is committed to compliance and customer satisfaction.  If you have any questions, please do not hesitate to contact me by email at [redacted] Kind regards, [redacted]Compliance Specialist

August 6, 2014
[redacted]
Re: [redacted], Case # [redacted]
Dear [redacted]:
This letter is in response to the complaint...

that [redacted] (“Customer”) filed with the Revdex.com on August 4, 2014.  The Customer’s complaint states that: 1) Customer did not authorize enrollment with Viridian Energy; and 2) Customer believes that Viridian Energy should pay $300.00 for a month of service.
Customer’s complaint states that Customer did not authorize enrollment with Viridian.  Viridian’s records indicate that Customer enrolled with Viridian Energy on July 21, 2014 by completing a written enrollment form signed by “[redacted]”.  Viridian Energy markets to [redacted] customers through its network of independent contractors known as Viridian Independent Associates.  Viridian Associate #[redacted], Bernard Bentley, referred Customer’s account to Viridian.  Viridian has submitted a cancellation for Customer’s account and Customer will not receive service from Viridian Energy.  Customer has not incurred any charges from Viridian Energy, therefore a refund is not warranted.
Viridian Energy treats unauthorized enrollment as a zero-tolerance offense, and if shown, the Associate responsible will be terminated.  Viridian Energy will further investigate Customer’s claims regarding unauthorized enrollment by contacting the referring Viridian Associate.
I sincerely hope this meaningfully responses to the above complaints.  If you have any questions, please do not hesitate to contact me at ###-###-#### or by email at [redacted]
Warmest Regards,
[redacted]
Counsel

March 20, 2015[redacted]Complaint Consultant, Revdex.com[redacted]
[redacted]Re: [redacted], Case # [redacted]Dear Ms. [redacted]:This letter is in response to the complaint that [redacted] (“Customer”) filed...

with the Revdex.com on March 6, 2015 against Viridian Energy.  Customer’s complaint states that: 1) she did not received notice for rate increase; 2) Viridian rates are higher compared to others and Viridian’s adverting and marketing practices are falsely represented and misleading; and 3) Customer states that she cancelled her services with Viridian, but was told that it will take two more months of billing cycles to terminate with them. Customer’s complaint states that Customer did not received notice for rate increase.  According to Viridian Energy’s records, Customer was enrolled in a six (6) months fixed rate plan that had an expiration date of April 12, 2013.  Viridian’s records indicate that prior to the end of the fixed term, Customer was sent a Renewal Letter with details regarding a renewal offer. In order to receive a Fixed Rate for an additional term, Customer must have affirmatively agree by signing the renewal notice and returning it to Viridian Energy.  No renewal response was received by Viridian, thus the account transitioned to a Variable Rate at the end of the fixed term, which may have been cancelled at any time without penalty. Next, Customer states that Viridian’s rates are higher compared to others.  Although Viridian Energy strives to offer customers affordable green energy, but does not guarantee savings as compared to another natural gas product. The prices of the utility’s standard offer service, as well as the prices of competitors are constantly fluctuating. In any given month, Viridian Energy’s rates may be higher or lower than the rates offered by another company. While Viridian Energy may be able to document savings to the utility’s standard offer at a particular snapshot in time, it cannot offer a general guarantee of savings.Customer complained that she cancelled her service with Viridian but she was told that cancellation may take two more months. Per Customer’s request, a drop request was submitted to the utility and the utility confirmed a service end date of April 14, 2015.  Please note that the utility determines the service end date of an account, and Viridian Energy has no control over the service end date of an account. Viridian Energy is committed to compliance and customer satisfaction. If you have any questions, please do not hesitate to contact me by email at [redacted].Best regards, 
[redacted]Compliance Specialist

Complaint: [redacted]
I am rejecting this response because:I WANT VERIDIAN TO CLOSE MY ACCOUNT AND SWITCH ME BACK TO [redacted] IMMEDIATELY, NOT IN ONE TO TWO BILLING CYCLES WHERE I WILL CONTINUE TO BE CHARGED VERIDIAN'S EXORBITANT RATE. 
I do not want Veridian's $50 offer. I DON'T WANT TO SIGN A CONTRACT WITH Veridian.
The phone number in my complaint is not the phone number that I used to call Veridian. When I agreed for Veridian to be my electric supplier I was responding to the company's claim to provide cheaper electric service. I was not aware that I was agreeing to have those cheaper rates, that I got at the time I switched, spiral out of control without notice.
Sincerely,
[redacted]

October 17, 2014
[redacted]
Complaint Consultant
Revdex.com
[redacted]
[redacted]
Re: [redacted] [redacted]
Dear [redacted]:
This letter is in response to the complaint that [redacted]...

[redacted] (“Consumer”) filed with the Revdex.com on October 16, 2014.  The Consumer’s complaint states that: 1) Consumer was misinformed on how he was being charged; and 2) Consumer would like cancellation of his account and reimbursement of his overcharges.
Viridian Energy’s records indicate that Consumer’s is not a Viridian Energy customer.  Viridian Energy has not been able to locate an account in Consumer’s name.  Viridian Energy does have an account listed to Consumer’s address, however Consumer is not the account holder of record for that account.  Viridian Energy only permits the account holder of record, or a person that has been authorized by the account holder of record, to make changes on an account.  Viridian Energy is happy to assist the account holder of record in making any changes to the account.  Please have the account holder of record contact Viridian Energy’s Customer Care at ###-###-####.
I sincerely hope this meaningfully responses to the above complaints.  If you have any questions, please do not hesitate to contact me at ###-###-#### or by email at [redacted].
Warmest Regards,
[redacted]
[redacted]

They said they are looking into the the complaint there is not resolution. I am requesting my bill be adjusted to the fair and accurate KwH rate. Charging double that is price gouging the customer and taking advantage of people. 
Complaint: 9940889
I am rejecting this response because:
Sincerely,
Tracey Bruening

March 5, 2014
  
class="MsoNormal">Customer Name:         David Isaacs
Complaint ID:             9905537
         
        
 
Subject:           Public
Power response
 
The letter is in response to the complaint
filed with the Revdex.com against Viridian Energy by David Isaacs on
1/29/14.  In the complaint The Customer states that he
would like to know how the rates are set and because he believes her was
overcharged, he would like a reimbursement. 
 
The Customer’s residential account was initially enrolled with Viridian
Energy’s Variable Rate Plan with a one (1) month introductory rate of $0.0747/kwh.
 The account was enrolled by way of the
online enrollment method and authorized by an e-signature of “David Isaacs” on
12/8/2011 with an IP address of 173.161.104.90.  The Independent Associate responsible for the
enrollment is, “Jerry Palmer” ID# 22957.  Then on 2/20/2012, Mr. Isaac’s rate plan
entered into the respective variable rate plan Mr. Isaacs agreed to.  
 
Subsequent to enrollment,
Viridian Energy issues a Welcome Packet that includes the Terms and Conditions
and the customers right to rescind the enrollment.  Noted in the Terms and Conditions, is the
explanation of the variable rate which may fluctuate on a month to month basis
depending on various market price related factors.  It also states that Viridian Energy’s rate may
be higher or lower than the Local Utility’s rate in any given month.  We are experiencing a historically cold winter
this year and cold winters mean your electricity usage will be higher than
normal.  Additional usage also puts a
strain on supply which causes prices to rise. 
 
At this time, Mr. Isaac’s account has been cancelled and reverted back to
the Utilities Standard offer Service on 2/18/2014 and no early termination fees
were incurred.  As the customer opted for
and maintained his variable plan, he is not entitled to a reimbursement.
 
Viridian Energy is committed to
Customer service and satisfaction and we regret that the Customer was
displeased with their service.  We hope
this response meaningfully addresses this matter to the customer’s
satisfaction.
 
 
Sincerely, Viridian Compliance

August 21, 2015Submitted via web to: [redacted]Complaint ConsultantRevdex.com[redacted]
[redacted]Re: [redacted], Case # [redacted]Dear [redacted]:This letter is in response to the complaint filed by [redacted] (“Customer”) on...

August 14, 2015 regarding Viridian Energy.  In the complaint, Customer states that he agreed to a 12-month fixed rate of $0.1099/kWh in April 2015 and was told the new rate would take 1-2 billing cycles to take effect, but as of August 2015 the new rate has not taken effect.  Customer requests Viridian Energy honor the rate agreement from April 2015 and reimburse him for the months he was overcharged.I spoke directly with Customer on August 19, 2015 in an effort to resolve his rate concern.  I explained a processing error occurred which resulted in the delayed application of his agreed rate.  I apologized for any inconvenience this may have caused and confirmed the agreed rate of $0.1099/kWh had been applied and would be reflected in his September billing statement.  Additionally, I communicated to Customer that Viridian Energy will conduct a cost analysis and rerate Customer for the three affected billing cycles, May 7, 2015 to August 5, 2015.  Customer was advised a reimbursement check will be sent to his address on file within 2-3 weeks.  Customer confirmed his satisfaction with the resolution and was provided with my contact details for his records. I sincerely hope this meaningfully responds to the above complaint.  If you have any questions, please do not hesitate to contact me by email at [redacted]. Sincerely,  Michelle R[redacted]Compliance Coordinator

To Whom It May Concern:
The following written response is made pursuant to the complaint filed with the Revdex.com against Viridian Energy by Daniel Griffiths.  In the complaint Mr. Griffiths states that Viridian increased his rate from 0.07/kWh to 0.14/kWh abruptly...

without notice.  He presumed his initial contract was for 1 year but learned it was for only 6 months.
To start, Mr. Griffiths enrolled his account thru the company's corporate website on March 13, 2013 at which time he selected his energy plan.  Shortly following this, the service to this account began on April 5, 2013 and ended on January 6, 2014.
According to our records, Mr. Griffith enrolled in Viridian Energy's residential 6-month fixed rate plan at a rate of 0.0699/kWh and acknowledged the terms.  In accordance with the company's Terms and Conditions, Viridian Energy sent Mr. Griffith a renewal notice on September 5, 2013, 30 days prior to the expiration of his fixed contract that was due to expire on October 5, 2013 (Exhibit A, attached). The notice was sent to the billing address on file, which is identical to the address listed in this complaint.  In this notice you will see that Mr. Griffith was offered a 12-month fixed rate at 0.749/kWh and was instructed to either contact the company on its Renewal Hotline at ###-###-#### or return the renewal authorization slip before his contract expired. 
We have no record of Mr. Griffith returning his renewal authorization form.  Therefore, as stated in the Terms and Conditions, at the expiration of Mr. Griffiths fixed contract his plan defaulted to the variable rate plan.  On a variable rate plan the price may fluctuate with energy market conditions.  The variable rate plan offers the customer the flexibility to cancel at any time without being imposed an early termination fee and therefore, does not require the company to give notice of rate changes while on this plan.
Next, it's important to remember that it is each customer's responsibility to manage energy needs and respective plans.  At the time of each customer's enrollment they are provided with a copy of the company's Terms and Conditions in which they must agree before they can be serviced.  In those terms, customer's are advised up front about the terms of their contract type.  Viridian Energy  did its due diligence by notifying the customer 30 days prior to the expiration of his fixed contract that it was about to expire.  It is possible that the customer  mistook the renewal notice for junk mail and discarded it. 
Viridian refutes the customer's claim that the company was dishonest and failed to notify him of the rate change.  Viridian suggests that reference be made to the attached document as proof that the customer's claims are unsupported.
Last, Viridian Energy is committed to customer service and satisfaction and regrets that Mr. Griffith was displeased with his service. 
Cordially,
Viridian Energy

Viridian Energy Response to Complaint ID 9899763 ALISSA JOHNSTON 
/>
This letter is in
response to the complaint made by Alissa Johnston with the Revdex.com
on January 25, 2014.  Viridian, LLC is
committed to customer service and satisfaction and regrets that she was
dissatisfied with her experience with Viridian.  The Customer was eventually able to resolve her issue directly with our Customer Care Dept. 
The fixed rate was added to the account on 1/17/2014 and the customer was advised
that this process may take the utility company one to two billing statements to
complete. A refund check was mailed on 2/18/2014 for the difference between the fixed and variable rates. 
We apologize that Ms. Johnston had difficulty reaching us and
experienced long wait times.  I hope this response resolves this matter to
the Customer’s satisfaction.   Should you have any further questions please feel free to contact Customer Care at ###-###-#### Monday to Friday 8:30 am to 6:30 pm or by emailing us at [redacted]@Viridian.Com.
Viridian Compliance

I changed to Viridian in January. I keep track of the utility supply rates when they are released (about 3 times a year) and each time the rate I've paid with Viridian has been less I have calculated that I have saved approximately $545 so far this year. I think people who think Viridian is a scam just aren't educated enough. Viridian ONLY supplies the energy to your utility company and that's what you pay for. Unfortunately we have no control over the service and delivery rate increases so that's why most of our bills are still increasing. I'm very happy with Viridian and I know that if I am never not happy I can pay $50 to cancel. I've saved that 10x over already so I'm ok with that!!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.  Should the company NOT provide me the aformentioned in writing, I would like the opportunity to continue the complaint.  The Manager with whom I spoke, [redacted]l advised that the letter would be forwarded the week of 4/28/14.  Should it not be received within the next 10-14 business days, I will make the Revdex.com and Viridian aware.
Sincerely,
Shoshanya Jordan

Complaint: 9986464
I am rejecting this response because:
It still makes no effort to make any type of adjustment to the huge raise in rate after the contract was over and based on [redacted] rates for the same month see no reason for this high rate of 17.49 and  I don t think I am asking for anything unreasonable just a fair outcome.  A company who believes in excellent customer service would have made a effort to negotiate and offer a reduction in that rate that would have been agreeable to both parties. Instead they just remain locked on their point of view and basically since I am no longer a customer are not interested in settling this issue.  
Sincerely,
Arielle De Delva

April 1, 2014
Customer Name:  De
Delva, Arielle
Complaint
ID:       9986464
class="MsoNormal">Subject:  Initial Company Response
We acknowledge receipt of your complaint with the RevDex.com on 3/27/14, and apologize to you for any inconvenience
that you may be experiencing at this time.
Please accept this response as confirmation that we have
launched an investigation into your complaint and will make every effort to
resolve your complaint within fourteen (14) business days.
We appreciate your business and look forward to serving you
again.
Sincerely,
Viridian Compliance

September 10, 2014
[redacted]
Complaint Consultant
Revdex.com
[redacted]
Re: [redacted], Case # [redacted]
Dear Ms. [redacted]:
This letter is in...

response to the complaint that [redacted] (“Customer”) filed with the Revdex.com on September 10, 2014.  The Customer’s complaint states that: 1) Customer’s current Variable Rate with Viridian Energy is higher than his utility’s current standard offer rate; 2) Customer has not received any notifications from Viridian, other than a notification that his Fixed Rate was expiring; 3) Customer recently cancelled with Viridian but will continue to receive service through October 2014; and 4) Customer would like to receive a rate no more than his utility’s standard offer rate for his final month of service.
Customer enrolled with Viridian Energy on March 15, 2013 and selected a 6-month Fixed Rate plan.  Customer’s Fixed Rate plan expired on October 3, 2013.  Prior to the end of Customer’s Fixed Term, he acknowledges that he received a Renewal Letter, reminding him that his Fixed Rate was ending and to renew to another Fixed Rate.  In order to receive a Fixed Rate for an additional term, customers must affirmatively agree by signing the renewal notice and returning it to Viridian.  Viridian also allows customers the convenience of renewing a fixed term online or by phone.  If a customer on a Fixed Rate does not affirmatively renew his/her fixed rate contract, he/she is placed onto a month-to-month Variable Rate, which may be cancelled at any time without penalty.  Viridian did not receive a response from Customer, hence, he transitioned to a Variable Rate plan at the conclusion of his term.  Variable Rates may fluctuate from month-to-month based on wholesale market conditions and company operating factors.  Viridian encourages customers seeking price-certainty and protection from market volatility to select a Fixed Rate product.
Customer’s complaint states his current Variable Rate with Viridian Energy is higher than his utility’s current standard offer rate.  Viridian Energy strives to offer customers affordable green energy, but does not guarantee savings as compared to another electricity product. The prices of the utility’s standard offer service, as well as the prices of competitors are constantly fluctuating.  In any given month, Viridian Energy’s rates may be higher or lower than the rates offered by another company.  While Viridian Energy may be able to document savings to the utility’s standard offer at a particular snapshot in time, it cannot offer a general guarantee of savings.   It is also important to note that Viridian Energy offers premium renewable energy products.  For example, Viridian Energy’s Everyday Green electricity product provides customers with 50% more renewable energy than state minimum standards.  As a result, a direct comparison between Viridian Energy’s electricity product and the electricity product offered by Customer’s utility cannot be made.
Next, Customer’s complaint states that he has not received any notifications from Viridian, other than a notification that his Fixed Rate was expiring.  After enrolling with Viridian Energy each customer is sent a Welcome Packet including a confirmation of the customer’s product selection and the Terms & Conditions.  All customers that select a Fixed Rate product are also sent a Renewal Letter prior to the end of the Fixed Term.  Customers do not receive additional notices from Viridian, however, Viridian’s name and monthly rate is listed on the customers’ monthly bills.  Viridian’s Terms & Conditions, which Customer agreed to upon enrollment, do not state that Customer will receive any additional notices from Viridian.  Viridian is not required to inform Customer of monthly fluctuations in his Variable Rate.
Customer’s complaint states that he cancelled with Viridian Energy, but will continue to receive service through October 2014.  It generally takes one to two billing cycles to begin service with Viridian Energy and one to two billing cycles to end service with Viridian Energy.  This is due to the fact that the utility cannot add or remove a supplier during a billing cycle.  Viridian Energy does not have any control over this process as it is entirely determined by Customer’s utility and his individual meter read schedule.  
Finally, Customer’s complaint states that Customer would like to receive a rate no higher than his utility’s standard offer rate for his final month of service.  Due to Customer’s meter-read cycle, rate changes also take one to two billing cycles to effectuate.  It is currently September 10, 2014, and Customer is currently in his final bill cycle with Viridian Energy.  Any rate change would take place during Customer’s next bill cycle, starting on October 3, 2014, which would be when Customer is no longer receiving service from Viridian Energy.  Therefore, Customer’s utility would reject any rate change that Viridian attempted to make.  As a resolution for customer dissatisfaction, Viridian can offer the Customer a one-time courtesy credit of $50 in conjunction with enrolling in a Fixed Rate.  This credit is offered for customer satisfaction purposes and is not meant to compensate customers for selecting a Variable Rate plan.  
I sincerely hope this meaningfully responses to the above complaints.  If you have any questions, please do not hesitate to contact me at ###-###-#### or by email at [redacted].
Warmest Regards,
[redacted]
Counsel

We've had several problems with this company since we started using them, but we stuck with it as we're commited to minimizing our CO2 footprint.
However, our latest bill includes 4 retrospective rate increases going back 10 months. We're now at the point where we find their practices unacceptable.
We will cease using their services at the earliest opportunity.