Viridian Energy, LLC

January 23, 2015[redacted]Complaint ConsultantRevdex.com[redacted]Re: Sarah Lochrie, Case # [redacted]Dear [redacted]:This letter is in response to the complaint that [redacted] (“Customer”)...

filed with the Revdex.com on January 16, 2015 and that Viridian received on January 20, 2015.  Customer’s complaint states: 1) Customer was switched from a Fixed Rate to a Variable Rate without warning; 2) Viridian Energy stated that it sent Customer a Renewal Letter and when Customer did not respond to the Renewal Letter she was switched to a Variable Rate; and 3) Customer wishes to be rerated to her previous Fixed Rate.Customer’s complaint states that Customer was switched from a Fixed Rate to a Variable Rate without warning.  This is incorrect.  Viridian Energy sent Customer the Renewal Letter shown in Attachment 1 on February 25, 2014.  Customer’s Renewal Letter warned that if Customer did not reply by April 11, 2014, Customer’s account would “transition to a variable rate plan at our current variable rate.”  Viridian Energy did not receive a response from Customer and as a result, her account transitioned to a Variable Rate at the end of her Fixed Rate term.Next, Customer’s complaint states that Viridian Energy stated that it sent Customer a Renewal Letter, and when Customer did not respond to the Renewal Letter she was switched to a Variable Rate.  This is correct.  Customer was sent the Renewal Letter shown in Attachment 1 on February 25, 2014.  Viridian Energy did not receive a response from Customer and as a result, her account transitioned to a Variable Rate at the end of her Fixed Rate term.Finally, Customer requests to be rerated to her previous Fixed Rate.  Viridian Energy’s records indicate that Customer was sent a Renewal Letter and failed to respond, as a result, Customer was appropriately charged at a Variable Rate and is not due a refund.  However, as a resolution for customer dissatisfaction, Viridian Energy can offer Customer a one-time courtesy credit of $25 in conjunction with enrolling in a Fixed Rate with Viridian Energy.I sincerely hope this meaningfully responses to the above complaints.  If you have any questions, please do not hesitate to contact me at [redacted] or by email at [redacted]Warmest Regards,[redacted]Counsel

August 25, 2014
[redacted]
Re: [redacted], Case # [redacted]
Dear [redacted]:
This letter is in response to the...

complaint that [redacted] (“Customer”) filed with the Revdex.com on August 22, 2014.  The Customer’s complaint states that: 1) Viridian Energy agreed to refund Customer for three months of service; 2) Customer was only refunded for one month of service; and 3) Customer attached emails detailing his interactions with Viridian Energy.
Last fall, Customer was receiving electricity service from Viridian Energy at a 6-month Fixed Rate at 6.99 cents per kWh.  Before the end of his 6-month Fixed Term with Viridian, Customer claims that another electricity supplier enrolled him without his authorization.  As a result of this alleged unauthorized enrollment, Customer was no longer receiving electricity supply service from Viridian Energy.  Customer requested to come back to Viridian and requested to receive his previous Fixed Rate of 6.99 per kWh for the remainder of his 6-month Fixed Term.  Viridian Energy was unable to place Customer on his prior Fixed Rate of 6.99, however, in the alternative Viridian Energy agreed to reimburse the Customer for 3 billing cycles to the 6.99 rate.  
Customer’s complaint states that Viridian Energy agreed to refund Customer for three months of service however, Customer was only refunded for one month of service.  Customer returned to service with Viridian Energy on June 6, 2014 but was billed at a Variable Rate.  Viridian Energy processed a refund for Customer in the amount of $183.65 on July 11, 2014.  The amount of this refund represents the difference between what Customer paid on Viridian’s Variable Rate and the 6.99 rate of Customer’s previous Fixed Rate.  Viridian Energy also agreed to refund the Customer for his two billing cycles prior to June 6, 2014.  The amount of this refund would be the difference between what Customer was charged with [redacted] and what Customer would have been charged on his previous 6.99 Fixed Rate with Viridian.  However, Viridian Energy does not have Customer’s usage for the two billing cycles prior to June 6, 2014, because Customer was not a Viridian Energy customer during this period.  Therefore, Viridian requested that Customer send in his bills for the two billing cycles prior to June 6, 2014, so that Viridian Energy could do a refund calculation.  Once Viridian receives Customer’s two bills for the billing cycles prior to billing cycle beginning June 6, 2014, it will be able to calculate Customer’s promised refund.  If Customer has already submitted this information, it is in the process of being submitted for reimbursement.  It typically takes 6-8 weeks to process a customer reimbursement. 
Last, Customer’s complaint states that he attached emails detailing his interactions with Viridian Energy.  These emails did not transmit and as a result, I was unable to view them.
I sincerely hope this meaningfully responses to the above complaints.  If you have any questions, please do not hesitate to contact me at ###-###-#### or by email at [redacted].
Warmest Regards,
[redacted]
Counsel

February 13, 2015
[redacted]Complaint ConsultantRevdex.com[redacted]Re: [redacted], Case # [redacted]Dear [redacted]On January 16, 2015, [redacted] (“Customer”) filed with the Revdex.com that Viridian Energy responded to on January 24, 2015.  On February 4, 2015 Customer filed a rebuttal that states: 1) Customer never received the Renewal Letter and that Viridian Energy did not call, email or resend Customer’s Renewal Letter; 2) Customer believes that Viridian takes advantage of the U.S. Postal Service’s unreliability; and 3) Customer does not believe that Viridian’s offer of a $25 courtesy credit compensates Customer.Customer’s rebuttal states that Customer’s rebuttal states that Customer never received the Renewal Letter and that Viridian Energy did not call, email or resend Customer’s Renewal Letter.  Viridian Energy sent Customer the Renewal Letter shown in Attachment 1 on February 25, 2014.  Viridian Energy has always communicated with customers through U.S. Mail.  For example, after Customer enrolled with Viridian Energy, she was sent a Welcome Packet by U.S. Mail.  If Customer’s Renewal Letter had been returned to Viridian Energy as undeliverable, Viridian Energy would have made all efforts to resend the letter, or contact Customer by phone, however, Customer’s Renewal Letter was not returned to Viridian Energy.  Viridian Energy did not receive any indication that Customer did not receive the Renewal Letter that Viridian Energy sent.Next, Customer’s rebuttal states Customer believes that Viridian takes advantage of the [redacted] unreliability.  This is incorrect.  Viridian Energy believes the [redacted] to be reliable and sending business correspondence by U.S. Mail is a widely accepted practice.Finally, Customer’s rebuttal states that Customer does not believe that Viridian’s offer of a $25 courtesy credit compensates Customer.  After Customer’s Fixed Rate expired, Customer received 10 bills indicating that she was no longer being charged at a Fixed Rate before she contacted Viridian Energy.  At any point Customer could have cancelled her Variable Rate without penalty or switched to a Fixed Rate.  Unfortunately, Viridian Energy cannot refund Customer for choosing to remain on a Variable Rate product for 10 months rather than contacting Viridian Energy to make an alternate selection. For Customer satisfaction purposes, I would be able to increase Customer’s one-time courtesy credit in conjunction with enrolling in a Fixed Rate with Viridian Energy to $50.I sincerely hope this meaningfully responses to the above complaints.  If you have any questions, please do not hesitate to contact me at [redacted] or by email at [redacted]Warmest Regards,[redacted]Counsel

January 23, 2015[redacted]Complaint ConsultantRevdex.com[redacted]
[redacted]Re: Sarah Lochrie, Case # [redacted]Dear [redacted]:This letter is in response to the complaint that [redacted] (“Customer”) filed with the Revdex.com on January 16,...

2015 and that Viridian received on January 20, 2015.  Customer’s complaint states: 1) Customer was switched from a Fixed Rate to a Variable Rate without warning; 2) Viridian Energy stated that it sent Customer a Renewal Letter and when Customer did not respond to the Renewal Letter she was switched to a Variable Rate; and 3) Customer wishes to be rerated to her previous Fixed Rate.Customer’s complaint states that Customer was switched from a Fixed Rate to a Variable Rate without warning.  This is incorrect.  Viridian Energy sent Customer the Renewal Letter shown in Attachment 1 on February 25, 2014.  Customer’s Renewal Letter warned that if Customer did not reply by April 11, 2014, Customer’s account would “transition to a variable rate plan at our current variable rate.”  Viridian Energy did not receive a response from Customer and as a result, her account transitioned to a Variable Rate at the end of her Fixed Rate term.Next, Customer’s complaint states that Viridian Energy stated that it sent Customer a Renewal Letter, and when Customer did not respond to the Renewal Letter she was switched to a Variable Rate.  This is correct.  Customer was sent the Renewal Letter shown in Attachment 1 on February 25, 2014.  Viridian Energy did not receive a response from Customer and as a result, her account transitioned to a Variable Rate at the end of her Fixed Rate term.Finally, Customer requests to be rerated to her previous Fixed Rate.  Viridian Energy’s records indicate that Customer was sent a Renewal Letter and failed to respond, as a result, Customer was appropriately charged at a Variable Rate and is not due a refund.  However, as a resolution for customer dissatisfaction, Viridian Energy can offer Customer a one-time courtesy credit of $25 in conjunction with enrolling in a Fixed Rate with Viridian Energy.I sincerely hope this meaningfully responses to the above complaints.  If you have any questions, please do not hesitate to contact me at [redacted] or by email at [redacted]Warmest Regards,[redacted]Counsel

Complaint: [redacted]
I am rejecting this response because:I never received anything including any type of welcome package, in 2009 indicating where I should call or what to do in an instance of increased rates.  I would also like Viridian to address the new mandatory regulation that requires them to contact current customers and let them know that their rate is significantly higher than [redacted].  I would like to know when that regulation came into effect and what prompted that regulation. I would think it was because of numerous complaints just like mine that prompted the regulatory board to take action with each individual supplier.  The response addresses nothing regarding their continued billing at a rate double what the average supplier rate was for over 2 years.  I want a formal complaint filed for devious practices against Viridian and poor customer service/relations.  Not once did anyone reach to me to offer me a fixed rate or follow up on how my service was going.  My new supplier [redacted] reported that they are now required to send a notification letting current customers know about other plans as well as comparison rates to [redacted].
Sincerely,
[redacted]

May 21, 2015[redacted]Complaint ConsultantRevdex.com[redacted]
[redacted]Re: [redacted], Case # [redacted]Dear Ms. [redacted]:This letter is in response to the complaint filed with by [redacted] (“Customer”) on May 8, 2015.  In the complaint, Customer states...

he has tried unsuccessfully to have his gas account cancelled with Viridian Energy but still received a bill for service.  Viridian Energy believes customer service and satisfaction are of the highest priority, and sincerely regrets any inconvenience Customer experienced in seeking a timely resolution to his cancellation request.Viridian Energy records reflect, that prior to receiving a confirmed service end date of January 31, 2015, several submitted cancellation requests were rejected by the utility.  Please note Viridian supplied gas service for the month of January 2015 and the amount charged was $107.35.  Customer is responsible for the payment of energy used during that period, however as a resolution to Customer dissatisfaction, Viridian Energy agrees to waive all charges on the Customer’s account resulting in a zero balance owed to Viridian Energy.I sincerely hope this provides a meaningfully response to the above complaint.  If you have any questions, please do not hesitate to contact me by email at [redacted]Warmest Regards,[redacted]Compliance Specialist

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
David Swan

Complaint: [redacted]
I am rejecting this response because: the complaints stated by the response from [redacted] were not my complaints.  I think [redacted] should take the time to read my actual complaint and then respond.  My complaint was about an internal error they had that caused a billing error.  Nowhere did my complaint state that I didn't sign up with viridian.  She may have confused me with some other complaint.
Sincerely,
[redacted]

April 1, 2014
Customer Name:  Rieger,
Paul
Complaint
ID:       9982571
class="MsoNormal">Subject:  Initial Company Response
We acknowledge receipt of your complaint with the RevDex.com on 3/24/14, and apologize to you for any inconvenience
that you may be experiencing at this time.
Please accept this response as confirmation that we have
launched an investigation into your complaint and will make every effort to
resolve your complaint within fourteen (14) business days.
We appreciate your business and look forward to serving you
again.
Sincerely,
Viridian
Compliance

February 25, 2015[redacted]Complaint ConsultantRevdex.com[redacted]
[redacted]Re: Brendan Bush, Case # [redacted]Dear [redacted]This letter is in response to the complaint that [redacted] (“Customer”)...

filed with the Revdex.com on February 19, 2015 and that Viridian Energy received on February 20, 2015.  Customer’s complaint states that: 1) Customer did not authorize enrollment with Viridian Energy; 2) Customer contacted his utility to inquire about the switch and was informed that Viridian called the utility and asked them to switch Customer’s energy supplier from [redacted] to Viridian Energy; and 3) he was charged $50 from Viridian for early termination.As to the first issue, Viridian Energy’s records indicate that Customer enrolled with Viridian Energy on May 27, 2014 in a 24 months Fixed Rate plan.  Viridian Energy immediately sent Customer a Welcome Letter (Attachment 1) to confirm Customer’s enrollment and product selection.  If Customer had contacted Viridian Energy after receiving the Welcome Letter, Viridian would have been able to cancel Customer’s account at that time without incurring an Early Termination Fee (ETF). Next, Customer’s complaint states that Customer contacted his utility to inquire on the switch and was informed that Viridian called the utility and asked them to switch Customer’s energy supplier from [redacted] to Viridian Energy.   Viridian Energy never calls the utility to switch customers; customers are required to enroll and Viridian processes such enrollments.  It would be helpful if Customer could have the utility provide a statement that this occurred, as we have no record of this occurrence.Finally, Customer complaints that he was charged $50 from Viridian for early termination.  That is correct, Customer did not fulfill his contract is responsible for the $50 early termination fee, but in the interest of customer service we have agreed to waive the $50 ETF.I sincerely hope this meaningfully responses to the above complaints.  If you have any questions, please do not hesitate to contact me by email at [redacted]
Warmest regards,[redacted]Compliance Specialist

March 4, 2014
Customer Name:  David
Swan
Complaint
ID:       
  [redacted]
 
Subject:  Initial Company Response
class="MsoNormal">We acknowledge receipt of your complaint with the RevDex.com on 2/20/2014 and apologize to you for any
inconvenience that you may be experiencing at this time.
Please accept this response as confirmation that we have
launched an investigation into your complaint and will make every effort to
resolve your complaint within fourteen (14) business days.
We appreciate your business and look forward to serving you
again.
Sincerely,
Viridian Compliance

December 30, 2014[redacted]
[redacted]Revdex.com[redacted]
[redacted]Re: [redacted], Case # [redacted]Dear Ms. [redacted]:This letter is in response to the complaint that [redacted]...

[redacted] (“Customer”) filed with the Revdex.com on December 29, 2014 and that Viridian received on December 30, 2014.  Customer’s complaint states that: 1) Customer’s Fixed Rate ended without notification; 2) Due to Customer’s utility’s switching policies Customer cannot switch back to her utility, or receive a rate change prior to her next billing cycle; 3) Customer called on 12/28/14 and did not receive a call back within 20 minutes; and 4) Customer would like Viridian to honor her previous rate and credit her energy bill.Customer’s complaint states that Customer’s Fixed Rate ended without notification.  Customer enrolled in a 6-month Fixed Rate effective August 22, 2013 through April 24, 2014.  Prior to the end of a Fixed Rate term, customers are sent a Renewal Letter offering an additional Fixed Rate term.  On February 11, 2014, Customer was sent the Renewal Letter shown in Attachment 1 indicating that her Fixed Rate was ending and offering her a renewal rate at 7.99 cents per kWh.   Customer was required to affirmatively renew either by: 1) filling out the renewal form and returning it to Viridian Energy; 2) calling in to Viridian Energy’s Customer Care call center to complete a renewal over the phone; or 3) renewing online.  Customer’s Renewal Letter warned: “If a reply is not received by 3/23/14 your account will transition to a variable rate plan at our current variable rate.”  Viridian did not receive a response from Customer, as a result, Customer transitioned to a Variable Rate at the conclusion of her Fixed Rate term.   Viridian Energy does not send correspondence to customers to notify them of changes in its Variable Rates.  The only notification that Viridian Energy sends to New York customers is a Fixed Rate renewal letter.  Customer’s complaint states that due to Customer’s utility’s switching policies Customer cannot switch back to her utility, or receive a rate change prior to her next billing cycle.  It generally takes one-to-two billing cycles to begin service with a third-party supplier or effect and rate change and one-to-two billing cycles to end service with a third-party supplier.  This timeline is due to Customer’s meter reading schedule as determined by Customer’s utility.  Viridian Energy does not have any control over this process.  If Customer wishes to receive an expedited transition to her supplier of choice, she can inquire with her utility to see if it supports mid-cycle switches.   Customer’s complaint states that Customer called on December 28, 2014 and did not receive a call back within 20 minutes.  Customer called Viridian Energy on Monday December 29, 2014.  Viridian Energy was not open on Sunday December 28, 2014.  It often takes Viridian Energy more than 20 minutes to have a supervisor return a phone call.  On December 29, 2014, Customer called in the late afternoon when the supervisors were in a meeting, and the supervisor did not have a chance to call the customer back before the end of the day.  A supervisor did return Customer’s phone call on December 30, 2014.Finally, Customer’s complaint states that Customer would like Viridian to honor her previous rate and credit her energy bill.  Viridian Energy properly notified Customer that her Fixed Rate was ending.  Customer’s did not renew on a Fixed Rate therefore Customer was properly charged for a Variable Rate.  As a result, a refund is not due.  However, as a resolution for customer dissatisfaction, Viridian can offer the Customer a one-time courtesy credit of $25 in conjunction with enrolling in a Fixed Rate with Viridian Energy.I sincerely hope this meaningfully responses to the above complaints.  If you have any questions, please do not hesitate to contact me at ###-###-#### or by email at [redacted].Warmest Regards,[redacted]
[redacted]

Complaint: [redacted]
I am rejecting this response because:
At this time I have not received either check. Once I have the checks in my hands then I will be comfortable with closing out this issue. 
I was told 2 different stories on 8/25, hence it was time to file a complaint, because just speaking with customer service got me no where over the past 2-3 months. I am thrilled with the quick turnaround now that I am working thru Revdex.com. Appreciate your help.  Once everything is resolved and I am refunded. I will be happy to close out issue and move forward.  
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Viridian gives the impression of being apologetic and understanding, yet propose to pay back less than half of what they owe. 
It would be a shame to let them get away with the unannounced 87% rate increase (from $0.0529 in June to $0.09886 in July) they shoved down my throat.  My normal expectation is to hear this from Viridian: "Sorry customer. Since we failed to inform you with the magnitude of the rate increase, we will apply the last rate we both agreed upon to July.  As for August, you have the right to opt in or out".  This path would have taken less than 5 minutes.  Instead, I had to make five phone calls talking to slippery agents, the last of whom says, I don't know what you're talking about.  This was followed by getting the Revdex.com involved then the company counsel. 
For what?  This is madness!  
The July adjustment I am expecting, according to the rules of ethics and fairness is 0.09886-0.05290 x 615 = $28.26
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  According to my signed contract,  I agreed to a variable rate that fluctuated based on "wholesale market conditions."  I have attached this portion of the signed contract See section 1b and it is this agreement that they violated .  On multiple occasions my rate actually stayed the same or even increased even though wholesale market value DECREASED as shown by the attached graph  (wholesale market rates are from the US Department of Energy website) .  This is a clear violation of our agreement in that their variable rates did not fluctuate based on wholesale market value but rather they charged me whatever they liked, up to greater than 3 times the wholesale value.  Specifically, observe the market trend and compare to Viridian’s trend from January 2014 until March 2015 (see attached graph).   Viridian's rates actually INCREASED while wholesale market rates DECREASED, therefore Viridian’s variable fluctuation DOES NOT represent wholesale market fluctuations and conditions, thus breaking our agreement described in their terms and conditions section 1b.   In fact, in Nov. 2013 when the market rate was .36 USD per Therm, Viridian charged me .56USD per Therm, which is fine.  But in Dec. 2014 Viridian charged me .899USD per Them when the actual market was slightly lower at .34USD per Therm. According to their agreement, their variable rate should had fluctuated BACK DOWN to reflect the current market and thus should have cost no more than .56USD per Therm as they did in Dec. 2014.   Instead, their rate remained inflated, violating our contract.  Their variable rate fluctuations simply do not represent wholesale market fluctuations and thus Viridian violated their own terms and conditions that I agreed to and signed. Based on the fixed low introductory rate followed by rates that did not represent current market conditions,  this is a clear "bait and switch" scam successfully executed by Viridian. The evidence is clear when comparing how Viridian's variable rates fluctuation to wholesale market fluctuations. 
Sincerely,
[redacted]

October 17, 2014
[redacted]
Complaint Consultant
Revdex.com
[redacted]
Re: [redacted], Case # [redacted]
Dear Ms. [redacted]:
This letter is in response to the complaint that [redacted] (“Customer”) filed...

with the Revdex.com on October 16, 2014.  The Customer’s complaint states that: 1) Customer believed that she would save money by signing up with Viridian; 2) Customer believes that Viridian Energy is a scam; 3) Customer’s charges with Viridian were greater than if she had chosen to receive her electricity supply from a municipal aggregation; 4) Customer is upset that it takes 1-2 billing cycles to transition to her supplier of choice; 5) Customer would like [redacted]’s rate to be reflected next to the supplier rate on her bill; 6) Customer would like a refund.
Viridian Energy markets to [redacted] customers through its network of independent contractors known as Viridian [redacted].  Viridian Associate #[redacted], who appears to be Customer’s relative, referred Customer’s account to Viridian. Customer’s referring Associate, [redacted], recently severed his relationship with Viridian Energy on September 30, 2014.  
Customer chose to enroll in Viridian Energy’s Variable Rate plan.  Viridian offers both Variable Rate and Fixed Rate plans.  Variable Rates may fluctuate from month-to-month based on market conditions and company operating factors, and are best for consumers seeking the flexibility to cancel at any time and the ability to take advantage of short-term price fluctuations.  Fixed Rates remain set for the agreed-upon term and are best for consumers seeking price-certainty.  Viridian encourages customers seeking price-certainty and protection from market volatility to select a Fixed Rate product.  
First, Customer’s complaint states that she believed that she would save money by signing up with Viridian. Viridian Energy strives to offer customers affordable green energy, but does not guarantee savings as compared to another electricity product. The prices of the utility’s standard offer service, as well as the prices of competitors are constantly fluctuating.  In any given month, Viridian Energy’s rates may be higher or lower than the rates offered by another company.  While Viridian Energy may be able to document savings to the utility’s standard offer at a particular snapshot in time, it cannot offer a general guarantee of savings.   It is also important to note that Viridian Energy offers premium renewable energy products.  For example, Viridian Energy’s [redacted] electricity product provides customers with 50% more renewable energy than state minimum standards.  As a result, a direct comparison between Viridian Energy’s electricity product and the electricity product offered by Customer’s utility cannot be made.
Customer’s complaint states that she believes that Viridian Energy is a scam.  It is not.  Viridian Energy provides a legitimate business opportunity to independent contractors to earn residual commissions for referring customers.  This business opportunity may not be a fit for all individuals as success is largely determined by the time and effort that one puts in.  
Next, Customer’s complaint states that Customer’s charges with Viridian were greater than if she had chosen to receive her electricity supply from a municipal aggregation.  Viridian Energy does not guarantee savings as the electricity product offered by another supplier. In addition, it is unlikely that Customer’s municipal aggregation is offering energy with 50% more renewable energy than [redacted] minimum standards.  Customer is free to select an electricity supply that makes the most sense for her, and could cancel with Viridian at any time.  
Customer’s complaint also states that she is upset that it takes 1-2 billing cycles to transition to her supplier of choice.  It generally takes one to two billing cycles to begin service with Viridian Energy and one to two billing cycles to end service with Viridian Energy.  This is due to the fact that the utility cannot add or remove a supplier during a billing cycle.  Viridian Energy does not have any control over this process as it is entirely determined by Customer’s utility and her individual meter read schedule.  
Customer’s complaint states that Customer would like [redacted]’s rate to be reflected next to the supplier rate on her bill.  Viridian participates in consolidated billing with [redacted], which means that [redacted] prints Viridian’s supply charges on its bill along with [redacted]’s delivery charges.  As it is [redacted]’s bill, [redacted] is responsible for designing the format and any price comparisons.  Viridian Energy does not have any control over how [redacted] designs its bills.
Finally, Customer’s complaint states that she would like a refund.  Customer has been appropriately charged for the Variable Rate that she selected.  As a resolution for customer dissatisfaction, Viridian can offer the Customer a one-time courtesy credit of $50 in conjunction with enrolling in a Fixed Rate.  This credit is offered for customer satisfaction purposes and is not meant to compensate customers for selecting a Variable Rate plan.  
Customer also mentions that she has a business account with Viridian Energy.  Our records indicate that Customer has not taken action regarding this account.  Customer also enrolled her business account in a Variable Rate.  Viridian Energy would be happy to assist Customer with any action that she wishes to take on her business account.
I sincerely hope this meaningfully responses to the above complaints.  If you have any questions, please do not hesitate to contact me at ###-###-#### or by email at [redacted].
Warmest Regards,
[redacted]
Counsel

April 20, 2015[redacted]Complaint ConsultantRevdex.com[redacted]
[redacted]Re: [redacted] Case # [redacted]Dear Ms. [redacted]:This letter is in response to the complaint that [redacted] (“Customer”) filed with the Revdex.com on April 6, 2015...

regarding Viridian Energy.  Customer has inquired about a solution to his product choices.  We list below the background and a proposed solution. By way of background, Customer enrolled with Viridian Energy in June of 2013 in a twelve (12) month fixed rate plan at $0.0649 cents per kWh that expired at the end of August 2014.  Prior to the end of his fixed term, he was sent a renewal letter (please see Attachment A).  The renewal letter offered a new fixed rate available at that time, and required a response by July 23, 2014.  Customer did not respond.  Therefore, Customer’s account transitioned to a variable rate per Customer’s Terms & Conditions, which give customers the most flexibility to cancel at any time without penalty.   The variable rate at the time was $0.1499 /kWh instead of the $0.0999/kWh fixed offer. Customer notes he made an inbound call to Viridian Energy to lock into a rate.  The recording of the inbound call received on December 17, 2014 was reviewed.  Viridian Energy’s records show that Customer made an inbound call to cancel services; however, changed his mind when a Viridian Energy’s Customer Service Representative offered Customer a thirty-six (36) month product at a rate of $0.0949 cent per kWh.  During that call, Customer agreed to make the switch to enroll into that product however, when Customer was transferred to the required Third-Party Verification (TPV) process, the call was disconnected.  We would be happy to honor Customer’s thirty-six month product choice, from the time that he attempted to make such choice.  Please contact [redacted] in the compliance department at [redacted] and [redacted] will stay on the call to ensure the enrollment is completed.  Upon enrollment, we will also provide a customer courtesy credit of $50.Viridian Energy is committed to compliance and customer satisfaction.  If you have any questions, please do not hesitate to contact me by email: at [redacted]Regards, 
[redacted]Compliance Specialist

Viridian was recommended to my by a friend last year and I couldn't be happier. I've saved between $50 - $80 every month since I signed up. That adds up fast. I've paid it forward and told my family and friends about it and now they are saving money too. I'm glad Virdian changed their issues from the past and now has a fixed rate product. If you're reading this wondering if this is worth it or not I can tell you yes, it is. You will save money and help the environment at the same time. A better product for less money?? No brainer.

February 27, 2015[redacted]Complaint ConsultantRevdex.com[redacted]Re: [redacted], Case # [redacted]Dear [redacted]On February 10, 2015 [redacted] (“Customer”) filed a complaint with the Revdex.com that Viridian Energy received on February 11, 2015.  On February 11, 2015 Viridian responded to Customer complaint and Customer filed a rebuttal.  Customer’s rebuttal states that: 1) Viridian has not made any effort to resolve Customer’s complaint; 2) Customer did not received her Renewal Letter and only received an unrelated letter from [redacted]; 3) Customer does not read her electric bill, and because it has been a year since she switched electric suppliers, she believed that she had originally enrolled in a 24-month Fixed Rate rather than a 12-month Fixed Rate; and 4) Customer believes that the practice of sending a Renewal Letter by non-certified U.S. Mail, where a non-response results in a subsequent Fixed Rate contract is neither ethical nor legal.Customer’s rebuttal states that Viridian has not made any effort to resolve Customer’s complaint.  This is incorrect.  Viridian has indicated to Customer that it sent Customer the Renewal Letter in Attachment 1 dated October 27, 2014 to notify her of her options and Viridian provided Customer with two separate opportunities to cancel without penalty.  Customer’s first opportunity to cancel without penalty was between October 27, 2014 and November 19, 2014.  Customer’s second opportunity to cancel was between December 22, 2014 and December 29, 2014.  Viridian has tried to resolve Customer’s complaint by explaining the contract the Customer agreed to, and how Viridian complied with that contract.  In a further effort to resolve Customer’s complaint, I can offer to waive Customer’s early termination fee.Customer rebuttal states that she did not receive her Renewal Letter and only received an unrelated letter from [redacted].  Viridian Energy’s records indicate that Customer’s Renewal Letter was sent.  Viridian Energy cannot confirm that Customer opened the Renewal Letter and read the contents.  Viridian Energy is not affiliated with [redacted] and therefore cannot comment on the unrelated letter that she received from [redacted].Next, Customer’s rebuttal states that Customer does not read her electric bill, and because it has been a year since she switched electric suppliers, she believed that she had originally enrolled in a 24-month Fixed Rate rather than a 12-month Fixed Rate.  It is regrettable if [redacted]’s unrelated letter misled Customer, however, Viridian Energy is not affiliated with [redacted] and therefore it cannot comment on the unrelated letter that she received from [redacted].  Viridian sent Customer a Welcome Letter indicating her 12-month term, and then sent Customer a Renewal Letter indicating that her 12-month term was ending.  As a result, Viridian believes it was quite clear that Customer had enrolled in a 12-month term.  It is also regrettable that Customer does not read her electric bill, as Customer had the opportunity to cancel within 7 days of her first electric bill under her renewed Fixed Rate contract.Finally, Customer’s rebuttal states that Customer believes that the practice of sending a Renewal Letter by non-certified U.S. Mail, where a non-response results in a subsequent Fixed Rate contract is neither ethical nor legal. U.S. Mail is an acceptable form of business communication and is the default method of service mandated by the Connecticut Public Utilities Regulatory Authority.  I am unaware of any business that sends standard correspondence by certified mail.  If Customer wishes to receive notifications through another method, Viridian Energy can send customer notifications by either U.S. Mail, email or text message.I sincerely hope this meaningfully responses to the above complaints.  If you have any questions, please do not hesitate to contact me at [redacted] or by email at [redacted]Warmest regards,[redacted]Counsel

Customer Name: [redacted]
Complaint ID: [redacted]
Subject: Company Response
This letter is in response to the complaint made by [redacted] with the Revdex.com against Viridian Energy on June 3,
2014.  In the complaint, [redacted]...

[redacted] states after their 6 month agreement they were overcharged and they
would like a refund for the overage.
[redacted]’s Residential Gas account was enrolled in Viridian Energy’s Variable Rate Plan on or around July
10, 2013, with a start date of August 9, 2013. The enrollment was submitted online with an esignature of
“[redacted]”. The customer’s account was referred by an Independent Contractor by the name of [redacted]
[redacted], Associate ID#[redacted].
The Customer opted to enroll in Viridian Energy’s Variable Rate plan as selected in their agreement. On a
variable rate plan, a variable rate can fluctuate from month to month based on energy market conditions and
the savings should be measured over the course of 12 months; and not on a monthly basis. A variable rate can
go higher or lower than the local utility in any given month. The benefit to this plan is that it allows the
customer to the flexibility to cancel anytime without incurring any early termination fees.
Upon review of the Customer’s billing the customer was billed correctly according to their selected agreement,
and is not eligible for a reimbursement.
Viridian Energy is committed to Customer service and satisfaction and we apologize for any inconvenience
they may have experienced. As a resolution we can confirm the customer’s Utility Company requested an
inbound drop on April 7, 2014, and the account will return to their standard service on May 9, 2014. We hope
this response resolves the matter to the Customer’s satisfaction.
Kind regards,
Viridian Compliance