Vivint Solar

Vivint Solar sent a proposed solution to the customer today. We are currently awaiting their response and will continue to work diligently toward resolving their concerns.

Complaint:...

[redacted]
I am rejecting this response because:I just received your mail in regards to the response you received from Vivint Solar or what ever alias name it goes by. In regards to my main complaints there are several complaints I have against them from day ONE, which what they wrote is just one of the complaints for they were all over the television news, and newspapers in thier lies, deceptive practices and so much more wrong doing to me, which again, I already wrote to you many times which specifically states all the wrong doing they have done to me, along  with their deceptive practices, and all I already wrote to you about, and this is getting rediculous with what they are saying in thier responses to you. They are even sending me bills on solar which I am not using solar at all and will never use solar, because of what they have done in disrupting my life, and all the grief and stress they have caused me, and they just don't stop, it keeps continuing. I also called the billing office last week to ask where they are coming up with billing me when I am NOT using solar, for it was turned off in September the day after my birthday, and having a absolute NERVE to do that and Rebecca who works in billing department absolutely REFUSED to give me an ID number or a last name, which again, what exactly are they doing? If no last name, an ID is giving by any one! I will repeat again, I sent them a DEMAND OF REMOVAL for they are TRESPASSING ON MY PROPERTY which I stated in my demand of removal also! Only thing Vivint has full filled on thier end is constantly harrassing me, continuous stress and continuous grief! I will not tolerate another day or moment of them. This is my property and my home which they are invading my life and just won't stop. They are worse than vultures in what they have done to me! They cost me so much grief, stress and other HIPPA & PHI issues which again, I will not disclose for the world to see. Enough is enough, which I have also stated several times to you and everyone! There is NO  misunderstanding of what WRONG they have continuously done to me, nor will I tolerate any more of thier lies, deception, or anything else! Tell them to take thier equipment and panels off my property PERIOD! and STOP bothering me! Just thinking about what they have done since day one  and continuously do seriously makes me ill! They have been and are invading my life and privacy which is not going to be tolerated! I signed a SWORN affidated, witnessed and certified along with the demand letter and other letter attached which was dated in September, which I tell the truth, unlike Vivint! I also have no problem going in front of the news cast again, which I checked off that box when I contacted Revdex.com in filling out my original complaint form, which was one of the questions asked by Revdex.com on the form. 
Sincerely,
[redacted]

Vivint Solar will work with our customer however necessary to accommodate their schedule for the final inspection of the system.  We sincerely apologize about any inconveniences you may have experienced at this point.

A member of our Resolutions Team has spoken with the customer, and provided an in depth explanation of how the system was designed and how bills are calculated. The customer does have a much better understanding. Our Resolutions Team and the customer plan to follow up on the account in a few months,...

to ensure everything is working out as it was explained.

Complaint: [redacted]
I am rejecting this response because: I reject this because the lady who called us was pleasantly rude and demanding that we have no other choice to move forward.  She made it clear that there's nothing we can do to get out of this. I feel like we are being lied to as far as this company.  How can this company say I signed An agreement and I am obligated to it when they are not obligated to do their part as far as communication through out this company.  I should not be made to feel like I have to do this.  I need someone new to contact us we no longer wanna deal with the last lady and her rude attitude.  No one should be made to feel they have to have it, especially if they've done heir part, and the company hasn't.  I am soooo sick and tired of vivint 
Sincerely,
Sonia G[redacted]

Complaint: [redacted]
I am rejecting this response because: We did not request a Saturday appointment, this is now over 6 weeks (this time) to have our system repaired so it functions properly. Unacceptable business practices for a contractor entrusted with a home. I have requested a call from a supervisor 3 times and have yet to get a phone call. Currently being told that our request is in their "real-time" scheduling with no ETA on an appointment.
Sincerely,
[redacted]

Vivint Solar was able to install partial Animal Guards. We are scheduling a return appointment to finish install the remaining Animal Guards. We will remain in communication with the Customer until all work has been completed.

Vivint Solar is in communication with the customer, and is working to address their concerns. The customer's account is currently being reviewed to determine how to move forward. A response will be provided to the customer on or before September 8th (9/8). Vivint Solar will remain in communication...

with the customer until their concerns are resolved.

Complaint: [redacted]
I am rejecting this response because:  The agreement back in June with Tali and the district manager Cade T[redacted] from Vivint was I would pay both electric bills, JCP&L and Vivint and I would be reimbursed directly no problem. This was my June bill for both companies combined. I was not made aware until late June/July that my system was not accuractly running (which was not fair to me as a consumer) therefore I was prorated on a guesstimate. I stressed I did not feel comfortable paying the $528.50. The district manager himself Cade T[redacted] said "whether I was issued a check or if it would be put into my personal account either way he would make sure it happens". I responded "OK". That's why I paid both companies. I didn't want my electric turned off! Finally, Once reinstall was corrected I still had to jump through hoops and hold Tali responsible for trying to resind on his word, no one would respond to me regarding my reimbursement nor follow up on reviewing the past months bills. I only continued to receive emails regarding my past due account. Until Sept. 7 I received a call from Tristen a rep stating a review was complete and approved by Tali for $150.00. I explained Tali was not handling my reimbursement that ended back in JUNE!!! when he screwed my account up and had me pay $528.50 to two electric companies and I was informed by District Manager Cade T[redacted] of Pine Brook NJ, That I would be reimbursed directly not on to my account. I was then informed my account was turned over to Koby A[redacted] who would handle everything but since then he left in the wind. I explained I since then had tried contacting one last manager Jeff J[redacted] but he too has no desire to help he stated he would follow up with me and this is where I am today. Oh yes this is Tali's direct supervisor. When Tristen realized I filed a claim with the Revdex.com because he clearly had no clue 
Sincerely,
[redacted]

Vivint Solar will be reaching out to our customer to ensure their concerns are addressed.  We will be reviewing the power purchase agreement the customer signed, and answering any questions our customer may have.

Revdex.com:
I have reviewed the response made by the business in reference to complaint...

ID [redacted], and find that this resolution is satisfactory to me.
The system is finally working after 6 months, now it becomes a matter of reimbursement; 6 months of payments made for no service and an adjustment to my electric bill which has been accruing monthly as we have not been able to generate any energy to offset that usage. With the daily sun here in San Diego, SDGE indicated my bill should be some 10% of the current 1400. Hopefully they will do the right thing in a timely manner as my request was submitted via fax on 2/3.
Sincerely,
[redacted]

Vivint Solar has attempted to contact the customer to resolve all concerns, we have not had a response back from the customer to address their complaint.

Vivint Solar has contacted the customer and is currently working to resolve all concerns.

Complaint: [redacted]
I am rejecting this response because: We will not be able to work out a solution with Vivint Solar until the facts of this incident are addressed. We will not continue to respond when the truth is continually being stretched by a big business attempting to defer direct responsibility.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory...

to me. They have an account rep. working directly with me to resolve this issue and have taken me off of the past due list.
Sincerely,
[redacted]

Vivint Solar is currently in communication with the customer regarding the complaint. Vivint Solar and the customer are working towards an agreement regarding  the animal guards within the terms of the customer's current contract.

Vivint Solar spoke with the customer to resolve her concerns and satisfy her requests. Vivint Solar will continue to work with the customer to ensure that she continues to stay satisfied.

Our Fleet Performance team has been working with the customer previous to this complaint and has since escalated the customer's information and communication to their leadership team.  An assessment of their system is being conducted thanks to the assistance from the customer in providing the...

requested information.  The resolution has still yet to be reached, but we will continue to work with the customer, improving our communication as well.

Our Billing department has reached out to the customer and a credit has been applied to her solar account as well as her debit account.

Vivint Solar has reviewed the customers complaint. The customer was provided a timeline of 4-14 weeks from the time the system was installed. Vivint Solar is still within the provided timeline. We have already submitted the request for Permission to Operate to the customer utility company. Once we...

receive approval from the utility company, Vivint Solar will contact the customer and assist them in turning the system on.