Vivint Solar

Vivint Solar has spoken with the customer and we have agreed to a resolution.

Vivint Solar has attempted to contact the customer regarding their complaint. We have left a message asking the customer please return our call. We will continue to try and reach the customer as well.

Complaint: [redacted]
I am rejecting this response because they have not fully finished following up. I don't want to give the impression that they've resolved this issue, which they have not.
Sincerely,
[redacted]

The previous response to this complaint was submitted in error. Vivint Solar contacted the customer via phone on 10/27. Vivint Solar will work with the customer to correct any billing discrepancies relating to the customer's transfer. Vivint Solar will continue to work with the customer to ensure that the customer's online billing account is accurate.

A representative from Vivint Solar has been in communication with the customer via email, as that is the preferred form of communication. Vivint Solar will continue to try and resolve the complaint, within the terms of the Power Purchase agreement.

Complaint: [redacted]
I am rejecting this response because:
I last spoke with vivint on Dec. 4. However they did leave a message for me on Dec 11 to call them back so we can discuss our current situation. I left a message for them on Dec 15 to call me. So now I am waiting to hear from them.
Sincerely,
[redacted]

Vivint Solar has acknowledged the customer's concerns, and has attempted to contact them regarding the matter. We have been unable to speak with the customer, however, the installed solar system became operable as of September 4, 2015.

Revdex.com:
I...

have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me but would request we do not close this until it actually happens.  Actions speak better than words.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: nothing has been resolved  and will not accept vivint terms and I will continue to submit complaints until resolved with this institution and orhers I will be seaking other ways to resolve this issue because this is taking us  nowere .
Sincerely,
[redacted]

Vivint Solar has been in communication with the customer regarding the animal guards. An assessment has been performed on the panels to determine if there have been any damage pertaining to the system. We are working to provide the next steps with the customer on installing the animal guards. We...

have left a Voicemail to them and advised they call in to discuss their account. Vivint Solar will continue working with the customer until their concerns are resolved.

Vivint Solar has attempted to reach the customer to resolve their concerns but has not yet heard back.

Vivint Solar is working with the contractor and our customer to coordinate the interior repairs.

Vivint Solar is working with the customer to resolve the issues.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Nicole [redacted]

Complaint: [redacted]
I am rejecting this response because:  it is still pending final resolution.  The company is working with us.
Sincerely,
[redacted]

Vivint Solar contacted the customer on 12/29 via telephone and via email to provide additional information regarding their account.  The customer is aware they currently have their multi-tariff inspection on 1/5/18 following the inspection; we believe they will be given permission to operate...

within a couple of weeks. Vivint Solar will continue to contact the customer regarding their complaint to discuss a resolution within the terms of the agreement.

Vivint Solar has attempted to contact the customer via telephone and via email on 2/12/18  with no response. Vivint Solar will continue to contact the customer regarding their complaint to discuss a resolution within the terms of the agreement

Vivint Solar has rescheduled the appointment with the customer for August 7th, 2017. Our technician will arrive on the property to repair the system and ensure the system is functioning properly. If the appointment must be cancelled, we will call out out to the customer and notify them of the...

cancelled appointment.

Vivint Solar has contacted the Complainant, and we are currently working on a satisfactory resolution.

Vivint Solar spoke with the customer regarding their complaint on 9/28. Vivint Solar explained to the customer that  a benefit analysis would be completed by 10/3. Vivint Solar will be calling the customer on 10/3 to explain the analysis.