Vivint Solar

Complaint: [redacted]
I am rejecting this response because: The business states that I provided completed transfer documents however, I have stated each time I have spoken to a representative of Vivint Solar that I did not sign any documents. When the "documents" were provided I questioned why the signature on the document did not match mine and why the signature appeared to be altered with no response from Vivint. Additionally, in it's response the company states that they are continuing to work with me for a resolution, but the last correspondence I have from Mr. J[redacted], the manager at Vivint that I was originally working with who attempted to intimidate and threaten me with his prior employment as a police officer, whose management refuses to respond to multiple inquiries even after I notify them that I no longer feel comfortable working with Mr. J[redacted] as he has attempted to intimidate and threaten me, was received less than 24 hours ago and recommended I seek legal counsel as Vivint will not be attempting to resolve this matter any longer.  "Rico J[redacted] Oct 11 (1 day ago) to me Mr. [redacted], We appreciate your response to our email. After conferring with our Legal department regarding your account, and given your current position regarding the resolution of your requests, it does not appear that we will be able to reach a resolution at this time. We welcome you to consult with legal counsel for advice. Once you have done so, please send us notification so that our legal department may be in contact with your attorney."Additionally, multiple executives at Vivint solar, including CEO David B[redacted], Dan B[redacted] Chief Legal Officer, EVP & Secretary, T[redacted] White Senior VP, Human Capital, Dana R[redacted] Chief Financial Officer, and Bryan C[redacted] Chief Operating Officer have physically blocked my email address in response to my attempted communications regarding the conduct of Mr. J[redacted] and his attempts to intimidate and threaten me into accepting Vivint Solar's attempt to defraud me.The company did not address my questions when I called them for over a month. They did not address my questions when I spoke to management in the "executive resolutions department". They have blocked my email address when I attempted to contact chief executive officers within the company regarding illegal activities being perpetrated by their management staff and refusal of senior management to investigate. And ultimately, they failed to address the concerns of this complaint in their response.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Vivint Solar is attempting to reach the customer via telephone, and have been unable to reach them. We will continue to try and contact the customer in order to resolve this matter.

Vivint Solar has contacted this customer. We have created a plan with a proposed solution so that we can help provide this customer with the best possible service.

Vivint Solar has investigated the claims made by the customer and has determined that the roof leak was not caused by Vivint Solar. We are still in the process of coordinating an appointment for the panel reinstall, and will contact the customer by 3/8 to have one scheduled. Vivint Solar will continue to work with the customer until their concerns have been addressed

Vivint Solar attempted to contact the customer  to discuss their complaint via telephone  on 8/26/17, we were able to leave a voicemail. Additionally, we emailed the customer on 8/26/17.  Vivint Solar will continue to reach out to the customer regarding the complaint.

We reached out to the customer and discussed their concerns. Will continue to work with them and look into their billing issues. We will continue to update the customer to resolve their areas of concern.

Vivint Solar has made no unauthorized inquiries to the complainants credit. The complainant provided verbal permission on 08/08/15 to qualify him for a Solar Transaction. The complainant will receive a refund check in the amount of $1.00, within the next 7-10 business days.

Complaint: [redacted]
I am rejecting this response because:this is the same response from the last one. Your customer service is one existent never got a call from anyone to upgrade my system and fix the paper work that is incorrect and that is why I will not sign it. Also was told from sales and corporate I would be getting a 250$ visa gift card for mehaving to take a full day off of work to get the system installed back in september. This is very sad when you have a 50,000 dollar system waiting and you can't get any customer service and have the company keep there word. 
Sincerely,
[redacted]

We have contacted the customer in regards to her concerns about her solar panel system. At this time we are still working to accommodate her needs and are in daily contact with her. We will continue to work with her and make sure we are in constant communication.

Complaint: [redacted]
I am rejecting this response because: They have not responded to me and I have...

not heard from them in regards of the removal of the panels in which is a broken agreement on their part and puts them in default because they specifically said that we needed to have it removed or pay them to remove it. When I asked them for assistance that"s when they added more charges and said that they are not responsible of the removal of the mounts and I needed to get a third party contractor involve to have it removed? Vivint installed it so they should be the ones to remove it, that made it difficult for me to have that type of funds available for that service. So we went into a stand still and didn't hear from them until just before I sent out this complaint, and Vivint told me that they removed the panels and system and didn't know where it was??? But at the same time they still wanted for me to purchase a system that was already removed from the home and no idea where it is or what kind of condition it is??? Very Unfair and to be put in a predicament where the company is making up rules as the time goes by. Bottom line was that they stated the system should not be removed unless we are the ones to remove it and they went ahead and removed it, so now they broke our agreement and went into default! Thanks
Sincerely,
[redacted]

Vivint Solar is working to get both property's Solar Systems up and running. The property located at [redacted] is scheduled for a Final Inspection on 06/17/16. Your Customer Success Manager will be following up with you regarding the other property, and will update you on the current...

status, and what the next step is.

Vivint Solar has contacted the customer and informed her an appointment has been scheduled to address the system functionality. Vivint Solar will continue to follow up to ensure the issue is resolved.

Complaint: [redacted]
I am rejecting this...

response because: Due to the way Vivint has conducted business with me for almost 2 years I have no confidence that they will do anything to rectify any thing. They have not been truthful or honest from the beginning. There is no evidence that they have tried to contact me in any manner.
Sincerely,
[redacted]

Vivint Solar has reach out to the Customer and has scheduled the necessary appointments needed to receive Permission to Operate.

Vivint Solar spoke with the customer on 12/27/2017 will continue forward with a mutually agreed upon plan of action.

Complaint: [redacted]
I am rejecting this response because:
They have had over a year to contact the customer and on numerous occasions have called or emailed me and asked me to contact the customer....

This is unacceptable and they need to remedy the situation immediately. This is their problem not mine and I refuse to be harassed further because of their incompetence. This is far from professional. They called me again the other day, if this is how they do business then they should not be allowed to continue to do business at all,
Sincerely,
[redacted]

Vivint Solar has attempted to contact the customer, but has only been able to leave a voicemail. An email has also been sent to the customer requesting contact with Vivint Solar. Per the terms and conditions of the Power Purchase Agreement, the customer is responsible to pay for the production that...

comes from the solar voltaic system. Vivint Solar has requested copies of the customer's monthly SCE utility bills, in order to perform an analysis of the customers current usage. Vivint Solar will continue to reach out to the customer until their concerns are resolved.

Complaint: [redacted]
I am rejecting this response because:  Sales representative told me he was was asked by Southern California Edison to contact me.  I checked with them; they did NOT request Vivint to contact me.    I repeatedly asked sales representative to explain what net metering was.  He continually evaded my question and kept attempting to get more information from me about my current power usage and billing.  I repeatedly asked sales representative over the phone if this call had ANYTHING do do with solar energy; he repeatedly assured me that it did NOT have anything to do with solar energy.  Clearly the sales representative lied to me on 2 counts and evaded my questions about the definition of net metering.  I spoke with several of my neighbors and they stated they had the same or similar experience.If Vivint is not willing to accept responsibility for a sales representative's lies to potential customers, then it just reinforces my impression that Vivint is not a company that can be trusted.  You only get one chance to make a first impression.  You failed miserably.
Sincerely,
[redacted]

Vivint Solar received notification via email from G&T Construction that they would contact the customer to schedule an assessment. Vivint Solar contacted G&T on 10/2/17 and 10/6/17 to ensure they reach out to the customer. On 10/9/17 G&T responded stating they have an assessment with the...

customer scheduled for 10/17/17. Vivint Solar emailed the customer on 10/9 to make them aware and will continue to address the damage.