Vivint Solar

Our Fleet Performance Department was able to reach out to the customer, regarding the complaint. Fleet Performance has looked into the compensation and has confirmed the amount with the customer. The customer's compensation will be credited to him. We have also requested to have him removed from the...

auto-pay until the compensation amount goes through.

Vivint Solar has addressed the customer's concerns. We are currently taking any and all necessary steps to resolve them.

To the customer's satisfaction, all of his concerns have been promptly addressed and responded to. We have concluded with a simple resolve, and he is now enjoying the benefit of solar energy.

Thank you for reaching out to Vivint Solar.  We are a sister company, having started under Vivint Smart Home, that provides solar energy solutions.  We recommend contacting them directly at [email protected] regarding your concerns.

Vivint Solar has spoken with the customer and come a satisfactory resolution.

Vivint Solar spoke with the customer 10/18/17 and scheduled the soonest available service appointment. Vivint Solar will service the system as per the terms of the Power Purchase Agreement.

Vivint Solar has determined that we are not at fault for the damages the customer is claiming we caused. Additionally, Vivint Solar has not installed any Solar equipment on the property. Vivint Solar has offered to release the customer from any financial responsibility for the electrical upgrade, and has agreed to cancel the Customer Agreement in it's entirety.

Vivint Solar has spoken with the complainant, and resolved all outstanding issues.

Vivint Solar does work with the Utility provider to submit applications and receive approval with the provider to operate the system. There is no communication made to the Utility company requesting that credits be applied to customer's accounts, this is an automatic process. When the system produces power, it is utilized in the home and any energy that is not used is delivered to the grid (utility). A credit should appear in the customer's account for the power that was sent to the grid. Vivint Solar is unable to communicate with the utility company, as they do not have permission to discuss billing and account details with anybody other than the homeowner. The customer should speak with their Utility provider to settle any credits that they may have with them.

We have reached out to the customer and have found a resolution to her issues. We will continue to work with the customer until the final details are executed.

Complaint: [redacted]
I am rejecting this response because:
I am still waiting to hear from the company .  I am not sure what VSLR means?  But I was told that my complaints was going for review this Thursday.  So it's not really a week as they stated.  its more like 2 or three weeks.  Can you keep this open until then??
Sincerely,
[redacted]

Vivint Solar contacted the...

customer by email on 6/5/17 with a detailed analysis using the customer's solar production, their utility usage from the past year, and PG&E rates gathered from their website's current gas and electric rate schedules, preliminary statements, rules and forms. Vivint Solar presented to the customer despite over production, the customer saved $1,350.24 in utility charges over the past year. Vivint Solar is with in the terms of the agreement entered into on 1/12/2016.

Vivint Solar spoke with the customer on 10/11 and explained the billing situation and it's causes. Vivint Solar will continue to work with the customer to address their concerns.

Complaint: [redacted]
I am rejecting this response because: my system is now producing 1/8 of the power it did a year ago so obviously the previous bills were either wrong and I was way over charged or there is still an issue with the system that needs to be addressed. Have again tried contacting local Vivint solar reps with no response
Sincerely,
[redacted]

Vivint Solar determined at the Damage Assessment that the leak from the skylight is not the fault of Vivint Solar, but of the skylight flashing needing to be replaced due to corrosion. Vivint Solar has attached photos to this response for reference. As the damage is not the fault of Vivint Solar,...

the customer will be responsible for the panel removal fee, and any damage to the panels removed by parties other than Vivint Solar. The installation of the panels passed Final Inspection with an independent inspector from the city 12/10/2015 as it was installed correctly. Vivint Solar left a voicemail for the customer on 12/19/2017 to address their concerns.

I talked to the customer on the phone. We are working toward a resolution.

Vivint Solar has made contact with our customer [redacted] and is working towards a resolution to resolve any issues their account may have.

Complaint: [redacted]
I am rejecting this response because:We are not getting any were!!!!  I thought the Revdex.com is supposed to help scammed customers!!!! I was promised may3 as a date now theymove it up for their convenience and that's ok?!  I was promised a credit a months ago!Should I even bother wasting $75  on this whole scam or is it water off my time???? The radiation from these panels  is making my family sick!  And the stress of paying for panels that aren't working is causing me severe anxety!! I don't trust the promised being made by this company. They keep changing my appointments without informing me!!! I'm still getting billed for panels that aren't working and I'm not receiving any credits on my electric bill.IM BEING SCAMMED!!! I want the credit for the bills I paid for a non working service, I want these worthless panels of my home and for vivint solar to stop billing me for panels that aren't working!!!! How long are you going to let this company get away with this!!!???
Sincerely,
[redacted]

Vivint Solar is with in the rights of the Power Purchase Agreement the customer took ownership of by signing a Transfer Agreement on 8/4/2016. Vivint Solar is taking the concerns of the customer seriously and scheduled an appointment for 6/15 to inspect the electrical system and the meters. Vivint...

Solar shows the system has produced power as it was estimated to produce.

Customer was assigned to an agent and the agent got the UCC termination sent out to the customer's lender on October 21st.