Vivint Solar

Vivint Solar submitted the request for Permission to Operate the system to the customers Utility company on 07/17/Vivint Solar will notify the customer once the Utility company has granted Permission to Operate.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

You
Complaint: ***
I am rejecting this response because: I have had a response from the company about the due but as usual we are still at the same place we were weeks ago nothing has changedNothing has moved forwardI just receive a call from them 10-1, quote " we are waiting from a response from our vendor on the up grade on your panel " and as usual we are sorry for the delay, they have been sorry going on a year nowThis company has a very poor PR program, and I'm not SORRY
Sincerely,
*** ***

We are attempting to make contact with the customer using the information provided to the Revdex.com and on their account We will continue our attempts to make contact A case manager has been assigned at this time to work with the customer moving forward

Complaint:
I am
rejecting this response because:
Good afternoon,Vivint Solar indicated that they will credit my account for $166.62, but they have not done soThis should have occurred in May of this year.After a phone call with Vivint Solar today, they indicated that they have no record of giving us a credit for the above mentioned amount. They are telling us that me owe them currently $400.00.The representatives that were spoken to today are:JocelynBailey (supervisor)While speaking with Jocelyn, she provided poor consumer service and kept putting me on hold and questioning me as to why I wanted to speak with a supervisor.Once the supervisor came to the phone, I explained the situation to her regarding the credit to my account for $166.62. She proceeded to tell me that there is no record of them issuing us a credit from Vivint. She then placed me on hold while she reviewed the accountAfter returning to the phone, She (Bailey) told me that we owe Vivint $400.00.At this point, I am extremely upset as to why I am being treated in this manner. This company (Vivint) is the worst organization that I ever received customer service from.Your assistance in this matter will be greatly appreciated
Sincerely,
*** ***

I got a call from a technician that I had an appointment today Monday Sept 18th and he wanted to know why I wasn't home. I told him I have never said that I could do a Monday appointment and that I can only do Saturday. I do not appreciate Vivint sending someone to my house without my consent or knowledge.
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Vivint Solar has approved the customers request, and the check is being processedPlease allow 4-weeks for processing

Vivint Solar contacted the customer on 2/to discuss their concernsVivint Solar provided the customer with an update on their account and the delays in the process to getting the customer's system Permission to OperateVivint Solar will continue to work with the customer to expedite the completion of the Permission to Operate process and will continue to keep the customer updated on the progress of their account.

Vivint Solar appropriately designed the system to produce approximately 12,kWh annually to offest 12,approximate annual usage of customer from April of to April of at the time
of account creationThis was ascertained through the utility bills provided by the customer at that timeThe system is created to offset annual usage and is designed to produce more energy through out the summer and less in the winter as is the nature of sun hours during those seasons. On Page of the Power Purchase Agreement signed by the customer on 4/16/it states "Your Commitment: Pay for the Energy Produced by the System" Section 3.A.istates "This Agreement is for the sale of energy by Us to You...We will sell to You and You will buy from Us all of the energy produced by the System." Vivint Solar is currently aware of the inverter fault causing under production and plans to address this once the system is re-installedVivint Solar is actively working towards resolution with this customer

Complaint: ***
I am rejecting this response because: The agreement back in June with Tali and the district manager Cade T*** from Vivint was I would pay both electric bills, JCP&L and Vivint and I would be reimbursed directly no problemThis was my June bill for both companies combinedI was not made aware until late June/July that my system was not accuractly running (which was not fair to me as a consumer) therefore I was prorated on a guesstimateI stressed I did not feel comfortable paying the $The district manager himself Cade T*** said "whether I was issued a check or if it would be put into my personal account either way he would make sure it happens"I responded "OK"That's why I paid both companiesI didn't want my electric turned off! Finally, Once reinstall was corrected I still had to jump through hoops and hold Tali responsible for trying to resind on his word, no one would respond to me regarding my reimbursement nor follow up on reviewing the past months billsI only continued to receive emails regarding my past due accountUntil SeptI received a call from Tristen a rep stating a review was complete and approved by Tali for $I explained Tali was not handling my reimbursement that ended back in JUNE!!! when he screwed my account up and had me pay $to two electric companies and I was informed by District Manager Cade T*** of Pine Brook NJ, That I would be reimbursed directly not on to my accountI was then informed my account was turned over to Koby A*** who would handle everything but since then he left in the windI explained I since then had tried contacting one last manager Jeff J*** but he too has no desire to help he stated he would follow up with me and this is where I am todayOh yes this is Tali's direct supervisorWhen Tristen realized I filed a claim with the Revdex.com because he clearly had no clue
Sincerely,
*** ***

The production analysis was completed and it has been determined that their system is producing as designed, and not over or under producingVivint Solar reached out to the customer by phone to request additional information and the customer's emailed response lacked the necessary data to move forwardWe have reached out to the customer by email requesting the needed materialWe are currently waiting on that to be able to now perform a savings analysis to accurately see how their consumption is affecting their billsOnce we receive that data we will complete the analysis, reach out to the customer and be able to better come to a resolution

Vivint Solar does not have any presence in Illinois and this individual does not have an account with Vivint SolarIf the customer has a complaint about their security service with Vivint Incthen this should be addressed through their Revdex.com site, as Vivint Solar and Vivint Incare two separate
companies

Vivint Solar called and emailed the customer on 2/16/18, leaving a voicemail, with a proposed plan of action

The reasons for the failed inspection have been addressed and correctedThere is a remaining item of paperwork that has been requested by the city within which the solar system is permittedAs soon as this paperwork has been approved, the city will be ready to send the inspector back outAll parties involved have been made aware that this customer is a priority

We have reached out to the customer regarding her complaintShe informed us she is currently working with her Customer Success Manager on moving her account forward.

Customer was assigned to an agent and the agent got the UCC termination sent out to the customer's lender on October 21st

I will accept after I receive compensation for all of my time that they wasted with THEIR errors
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Vivint Solar spoke with the customer on 5/via phoneVivint Solar apologizes for the misunderstanding that occurred between the customer and the sales representativeOur contract terms are explicit and exist to ensure customers are aware of all terms listed thereinIn the event there are
miscommunications during the oral presentation between the sales representative and the customer, the contract is in place to ensure the customer is properly informed of the agreement they are entering intoThe customer is not billed by Vivint SolarThe customer entered into a Solar Purchase Agreement, and secured funds via a third party lenderVivint Solar is happy to look into the referral bonus inquiries given the customer can provide documented proof of the alleged promisesVivint Solar will help the customer gain access to their online account center for monitoring purposes

Vivint Solar has spoken with the customer as of 5/and presented a resolution that was mutually agreed uponVivint Solar will continue forward with constant communication with the customer throughout the proposed resolution

Vivint Solar does not guarantee Federal tax credit amountsInformation regarding the tax credit and where to obtain information regarding the tax credit was included in the Solar Purchase Agreement (SPA) as well as the loan documents sent to the customer by Mosaic