Vivint Solar

Vivint Solar is in the process of obtaining bids for roof repairsWe have agreed to repair the roof sections where the additional panels were installedWe will continue to work with the customer until this matter has been resolved.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI was told that all of the top windows in front of the house will be replaced with Pella Windows to match the window that was damaged during installation. As long as this is the final resolution, I am satisfied
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** I will need time to see if they actually resolve the issueThey still say they are reviewing the system The system does not produce enough solar power because at times the system does not work Let's see if they follow through or if they keep giving us the runaround by not responding
Sincerely,
*** ***

Vivint Solar has attempted to contact the customer via telephone and via email on 12/8/ with no responseVivint Solar will continue to contact the customer regarding their complaint to discuss a resolution within the terms of the agreement

Complaint: ***
I am rejecting this response because: How can they say "in the event that the customer overpaid"? Over the months of January, through May, 2017, I paid their company $in "estimated" bills. The system shut down on January 15, The company would have still been taking my money out of my checking account for "estimated" bills had I not stopped payment at the bank. I am also out $in Delivery and Service fees from my Electric Company. These fees were the reason that I signed up for solar power, so I could save that amount. This company has cost me almost $in fees and then the $paid directly to them. Then there is the fact that my system has not collected power so that I would have some excess, which helps with the winter electric bills. I am completely disgusted with this company. On top of all of that, two days after they "fixed" my system I received an e-mail from their technical support saying that my solar energy system wasn't "reporting properly". I called them and was told that it was a mistake. Then on Tuesday, August 29th I received an e-mail stating that if I didn't pay my seriously overdue bill, they would shut off my solar power !!!!! Are they just that much out of touch with each other?!?
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:THIS IS NOT RESOLVED PLEASE STOP CONTACTING ME UNTIL IT HAS BEEN REMOVED FROM MY CREDIT REPORTTHE EMPLOYEE OF YOUR
COMPANY FRAUDED ME!! HE CREATED A FRAUD EMAIL FOR ME, PULLED MY INFO OFF THE INTERNET AND RAN MY CREDIT WITHOUT MY KNOWLEDGE OR CONSENT!! YOUR COMPANY IS DISHONEST AND DISGUSTING!! THIS WILL NOT BE RESOLVED.
Sincerely,
*** ***

Vivint Solar has reached out to the customer and is working on a resolution for the customer

Vivint Solar will be waiving the past due amount of $ A credit has been applied and should apply within a reasonable time frame We apologize about the inconvenience this may have caused for you and your family Please feel free to contact Vivint Solar with any further
concerns.

Vivint Solar has attempted to contact the customer via phone and email 2/We have verified that the customers system is actively producing, and reportingVivint Solar will continue to contact the customer in regard to their complaint

The system was originally designed to cover 97% of the customer’s annually consumptionDuring the inspections a redesign had to be made in order to meet the electrical constraints of the homeThe system would have been sending more energy into the electrical panel then what it was capable of handlingThe system was then redesigned to cover 71% of the customer’s usage and signed off on at the point of install

Vivint Solar has spoken with the customer regarding their Damage ClaimThe customer has requested that Vivint Solar provide them with a copy of the approved scope of work, so they may review itVivint Solar has forwarded the customer the information they have requestedWe will continue to work with the customer regarding the Damage claim, and are prepared to have the approved contractor revisit the home for another assessment if necessary

Vivint Solar Leadership has been working with the customer to help facilitate resolutionWe have offered to reimburse the cost associated with the work conducted by George Brazil's ElectricalVivint Solar is not responsible to pay the customer for their system or give it to them at no costThe
customer has refused to sign a W-tax form which is required by the IRS in order to initiate the payment offered to the customerVivint Solar Leadership will remain in contact with the customer and continue to assist as we see fit

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Vivint Solar spoke with the customer on 06/19/17, regarding the complaintWe are currently in the process of working towards a satisfactory resolution with the customer

Vivint Solar has attempted to reach this customerAfter researching the issue it appears that the customer's account manager has been in contact with them since the complaint was left and the solar project has been progressingWe have left a voicemail with manager information if further assistance
is required

Vivint Solar attempted to contact the customer to discuss their complaint via telephone on 11/2/2017, we were able to leave a voicemailAdditionally, we emailed the customer on 11/2/2017. Vivint Solar will continue to reach out to the customer regarding the complaint

Vivint Solar called the customer on 9/to address their concernsVivint Solar will be refunding any billing errors with invoices the customer has received to this pointVivint Solar will be providing additional compensation to the customer as goodwill.

Vivint Solar attempted to contact the customer by phone and email on 10/11/but was unable to get in touch with the customerVivint Solar will continue to reach out to the customer to resolve their concerns

The previous response to this complaint was submitted in errorVivint Solar contacted the customer via phone on 10/Vivint Solar will work with the customer to correct any billing discrepancies relating to the customer's transferVivint Solar will continue to work with the customer to ensure that the customer's online billing account is accurate

Vivint Solar acknowledges that the conduit for the solar system was not installed in the location it told the customers the conduit would be installed, but offered to relocate the conduit several months ago Unfortunately, the customer will not allow Vivint Solar to perform any additional
work. With respect to the leak, Vivint Solar has not been able to determine whether the damage to the customers’ roof was caused by the installation of the solar panelsVivint Solar has requested additional information concerning the damage from the contractor who inspected the customers' roof, but has yet to receive a response In the meantime, Vivint Solar has contacted the customers' attorney and is working to address the customers' concerns. Vivint Solar remains willing to relocate the conduit so that it meets the specifications provided to the customer and will continue to work with the customers and their attorney to address any damage to the roof that the installation may have caused