Vivint Solar

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
At this time I am rejecting the response. Since my complaint Vivint has not showed for another appointment. I have spoken to someone (not as a result of this complaint, Vivint has never contacted me about this complaint) as a result of the missed appointment. I now have another appointment on Dec 27th and someone who is supposedly working on a settlement for what I have been paying to National Grid. I would be willing to accept a response once the issue has been resolved. I have had many times when Vivint has setup appointments and nothing has been resolved.
Sincerely,
*** ***

Vivint Solar is currently in communication with the customer regarding the complaintVivint Solar and the customer are working with the billing department to assure that all billing issues are resolved.

Vivint Solar has investigated the reported roof leak and determined that the damage was not caused by the installation of the Solar systemVivint Solar has communicated this information with the customer

Vivint Solar is still in the process of building a solution to the customer's concernsWe have been, and will continue to be, in regular contact with her as we reach a full resolution

Vivint Solar spoke to the customer on 5/31/to go over his concernsWe addressed the damage to his home and opened a case with the correct departmentVivint Solar will continue working with the customer towards a resolution.

Vivint Solar reached out to the customer on 11/to address their concernsThe customer is requesting cancellation of the Power Purchase AgreementVivint Solar has explained to the customer that they are not within the right to cancel. The customer is aware that she signed an agreement with
a term of (20) yearsVivint Solar has explained to the customer they have a PPA Vthat doesn’t allow to purchase the system until year The customer has the option to do a Prepayment, where they prepay for all the energy the system is estimated to produce for the length of the contract, in advanceVivint Solar has also asked the customer to provide utility bills and we will be able to explain to them the benefits of having solarVivint Solar will continue to work with the customer within the terms of the contract.

Vivint Solar has attempted to contact the customer via telephone and via email on 1/16/with no responseVivint Solar will continue to contact the customer regarding their complaint to discuss a resolution within the terms of the agreement.

Vivint Solar attempted to contact the customer via phone and email on 5/Vivint Solar apologizes for the billing error and will work with the customer to help address and resolve all billing related concerns

Vivint Solar issued a credit to the billing account on 06/03/16, however we removed the credit that same day, as the customer requested that the refund be sent in the form of a check, rather than a credit to their accountThe check was issued on 06/03/Please allow 7-business days to receive
the checkThe Solar system was designed to offset 92% of the customers recorded annual usage, which when the system was designed was 12,kwhThe estimated annual production is 11,We expect that the system will produce the estimated amount

Complaint: ***
I am rejecting this response because:
I will accept the offer of Vivint to refund me the money and confirm an appointment (ASAP) to put the fence around the solar panel
Sincerely,
*** ***

Vivint Solar has spoken with the customer regarding their complaintWe have received copies of the customer's Utility bills, and are in the process of coming to an agreed upon resolution.

Complaint: ***
I am rejecting this response because:My complain included problems, the response is only about one of the problems. Yes the leak has been repaired and we are in the process of interior damage repairThis problem, if completed, will be resolved to my satisfaction. Reminding complaints, not addressedAbility to get consultation , just like a new client, with opportunity to have explained billing procedures, benefits of the system. Cost analysis , request in September, still not provided.
Sincerely,
*** ***

Vivint Solar contacted the customer on 2/to discuss their concernsVivint Solar provided the customer with an update on their account and the delays in the process to getting the customer's system Permission to OperateVivint Solar will continue to work with the customer to expedite the completion of the Permission to Operate process and will continue to keep the customer updated on the progress of their account

Vivint Solar has attempted to contact the customer via telephone and via email on 2/12/18 with no responseVivint Solar will continue to contact the customer regarding their complaint to discuss a resolution within the terms of the agreement

Complaint: ***
I am rejecting this response because: the results from inspection performed last September 17, were unfavorable due to unforeseen errors that
were made by technicians who installed the panels last yearThe technicians are currently attempting to fix all the issues that the city inspector noticed during the time of inspectionI am currently waiting for the next phone call from the local office of Vivint Solar for the next scheduled inspection to finalize the corrected issuesThe technician assured me that the panels will be active before the end of this monthAnd for that reason, I would like an extension for this complaint in order to fully resolve the issue
Sincerely,
*** ***

All terms to which the customer is disputing are found on the first page of the customer's Power Purchase Agreement prior to the section requiring signatureIn the section just above where the customer signs, the section requiring the customer to agree to reading all of it's pages residesRegardless of the location of additional terms, it is imperative consumers read the entirety of any contract prior to signingThe customer signed their Power Purchase Agreement on 8/9/and was not installed until months later on 11/26/In this time the customer was able to read the contract in it's entirety and dispute the terms and decide not to proceed with installationVivint Solar is with in the terms of the Power Purchase Agreement and will not be cancelling the customer at this timeVivint Solar emailed the customer on 2/21/and offered to conduct an analysis to look into the customer's utility costs since receiving Permission to Operate, however Vivint Solar has not received response to date

Vivint Solar presented an offer for resolution to the customer and are currently awaiting a response

Vivint Solar contacted the customer on 11/22/to discuss the situationThe Power Purchase Agreement signed on 10/2/which the customer assumed responsibility of by signing the Transfer Agreement on 7/15/2017, states in Section 10.C "We do not warrant or guarantee the amount of energy
produced by the system for any period or any cost savings" Vivint Solar will continue to work with the customer to come to a resolution with in the terms of the contract that is beneficial to both the customer and the company

Complaint: ***
I am rejecting this response because we feel like the company is trying to threaten and intimidate us; we do not see that as a "solution" by any meansBasically we are being told that if we don't let them turn on the system they should have turned on MONTHS ago, they are prepared to draw out the removal process to jeopardize the sale of our homeMy husband has worked in the solar industry for years and has never heard of ANY company taking months to remove a system (and, yes, he has firsthand experience dealing with removals), so either Vivint is an anomaly or they are lyingAttached are screenshots of the email we received from them.
Sincerely,
*** ***