Vivint Solar

Complaint: ***
I am rejecting this response because: That is not entirely true I keep trying to reach out to them only to get an answering machine - I think they owe me compensation for their
negligence and ignoring a problem on my roof. Can someone get them to answer that? Can someone get them to talk to me? Can someone get a qualified/certified technician to check out panels on roof? And why am I required to pay Vivint and National Grid bothI am out plus Vivint's last billing. I am tired of being told how sorry they are that I sort of was overlooked and did not notice anything was wrong until I got that monster bill from National Grid. All they kept saying is that they were so sorry, so very sorryThat does not fix the situation no help me out - I am on a very low fixed budgeted income and have other obligations monetarily. Will someone stop saying they are sorry and do something about this, please. I just called again this morning and left message with Executive Customer Resolution Specialist Jeanette J*** pleading that we work together but I need that money back. Also she promised me I could run space heaters. I cannot even keep one going financially. Also asked her a favor - for days at degrees shut down your heat, just shut it down entirely and see how it feels to try and function under those conditionsSimple request no one in their right mind would do unless they really cared. Well that is exactly what Vivint is forcing me to do, I HAVE NO CENTRAL HEAT just that machine. Thank you = Please help
Sincerely,
*** *** ***

Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***vivint solar keeps sending roofers to inspect roof then rejects their findingsBy all means they can send me what they say they have from Simi Valley and I will take it to the city and see what they have to sayTheir latest roofer they were supposed to send never showed upI wasted the day waiting for nothing and they had the nerve to tell me oops u were never scheduledI have documentation of every person I have spoken to since this nightmare started and when I told their damage resolutions person that I was going to file a complaint with the Revdex.com and contractors license she just said ok do what you have to doThey don't seem to care about customer service since they have u on the hook for the leasePutting goop on a roof u damaged does not fix the problem!!!!

Vivint Solar is in communication with the customer, the previous response made was not intended for their complaintVivint Solar removed the solar panels on 5/9/and the roof repairs have been completedVivint Solar is currently working with their third party contractor to complete the interior and siding repairs for the customerVivint Solar is also working with their scheduling department to schedule an appointment for their re installation of the panelsAside from the original complaint, the customer has concerns regarding ground rods that were installed on their propertyVivint Solar is working with the local office to reinstall the ground rods so that it is not too exposedVivint Solar will continue working with the customer until all concerns that the customer has have been resolved

Vivint Solar has addressed this matter with the appropriate partiesWe do apologize that this was the experience the customer hadWe takes these situations very seriously, and appreciate the communication

Thank you to the customer for working with me We have come to a resolution and are working with the customer to complete the action plan agreed upon I will continue to monitor the account to ensure that customer remains satisfied during the term of the project

My current status with Vivint Solar is that of dissatisfactionI feel that through the conversations that I had with their personnel representative, my concerns with Vivint Solar were not resolvedVivant Solar's representative that contacted me was very polite and well informed on their productVivant Solar's representative did little to resolve my issues with how their field personnel was dishonest and manipulative with his sales practicesThe Representative just continuously tried to convince me that even though their sales person was dishonest with me, I was still going to benefit by having their productI was also very offended by Vivint Solar when I learned that they had sent me a $Visa gift card in an attempt to, what they called "help resolve the problems I was having"I felt that Vivint Solar was attempting to bribe me into terminating my complaint with the Revdex.com
Complaint: ***
I am rejecting this response because:
Sincerely,
Scott J***

Vivint Solar is working with the customer to resolve this issueWe have scheduled a service appointment so we may determine what the issue, and repair the system

Revdex.com:
I
have reviewed the response made by the business in reference to complaint ID *** The business has just requested utility bills from me and I have responded to that request However, I would like to keep this complaint open until the issue has been resolved
Sincerely,
*** ***

Vivint Solar reached out to the customer to discuss their complaint via telephone on 12/19, a voicemail was left requesting a callbackAdditionally, we emailed the customer on 12/Vivint Solar will continue to reach out to the customer regarding the complaint

Complaint: ***
I am rejecting this response because:The customer service person DID NOT take care of the auto paymentI DID! It would be nice for once if the truth was told instead of liesOnce again, this has been going on for months and all I get are empty apologiesEach time I talk to anyone at the so called "customer service" all I get is "reading of a script" How about trying to understand my frustration of having to deal with this same situation for months? There is no concern for the fact that it has taken this long to get this issue resolved for the moment until next month when their system won't be able to complete the transactionThe amount of time that I have to spend dealing with this substandard customer service is ridiculous considering the fact that all they do is ensure information is entered for an accountIt does not have to be correct information just informationOne of the so called customer service people entered my credit card numbers in wrong resulting in more of my time being wasted.I got a called from the manager in charge of the level customer service which was a complete waste of my time considering all she did was offer the same empty apologies and tell me that the service person took care of entering the credit card info and setting it up for autopay. ONCE AGAIN, I DID THAT MYSELF....JEREMY DID NOTIt bothers me when a person takes credit for something they did not doI don't want a person have they number of completed tickets or calls based on a lie.FYI...I have filed a complaint with the Maryland AG office against VIVINT solar, they like to know when businesses are not treating veterans properly.//signed//
*** ***

Vivint Solar has contacted the customer regarding their complaintThe compensation requested will be expedited to the customer's address on Thursday.

Complaint: ***
I am rejecting this response because: I received a telephone call while I was out Called business back and left them a message to return my call No return call The email said they called me and that they will return call me next week ????? Obviously they are in no hurry to resolve this Here comes the run around again ! I will, in good faith, reach out to Jeanette J*** ###-###-####, exta couple more times THIS WEEK !
Sincerely,
*** ***

Vivint Solar has since spoken with the customer, and we are in the process of coming to a satisfactory resolution.

Vivint Solar spoke with the customer on 12/27/will continue forward with a mutually agreed upon plan of action

Complaint: ***
I am rejecting this
response because: the response is typical of what Vivint has been doing since September, -- telling me that they are working on it I will only be satisfied when the company can demonstrate to me that their recommended number of additional panels will meet my electrical needs; that they provide me an immediate installation date; and that they agree to pay my trbill due in May/June of this year I talked with their representative on Friday, Mar 9, She has newly taken over my account Although I am sure that she is well-intended, the company has had more than enough time to resolve this problem Until they provide concrete evidence that they are resolving the problem, I will continue to reject their platitudes I intend to meet with an attorney this week to discuss a plan for moving forward to break the contract, if, indeed, Vivint is unwilling / unable to rectify this problem immediately
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: Though I now have someone calling to address the issue with me, there have been no actual steps taken to remedy the situation There has still been no one sent
to my home or any refund given for the months where they estimated bills when my system was not even turned on There is not yet any urgency on their part to make this right, though at least the person calling me is more polite He said all the right things but still no actual solutions have been given
Sincerely,
*** ***

Section 1.A of the customer's Power Purchase Agreement states "We will design and install a solar photovoltaic system on Your Property, which will include all solar panels, inverters, meters, and other components (collectively, the "System") as further described in the Customer Packet and
the Work Order and We will proved to You hereafter" The Customer Welcome Packet designed and presented to the customer prior to installation shows panels, as well as the Installation Work Order which was signed by the customer 2/20/accepting the Installation shows panels. There is no record on file of any designs of panels. Vivint Solar is with in the terms of the Power Purchase Agreement signed by the customer on 12/14/and put into affect 2/20/with the acceptance of the installation through the Installation Work Order

Vivint Solar reached out to the customer to discuss their complaint via telephone on 6/23, a voicemail was left requesting a callbackAdditionally, we emailed the customer on 6/Vivint Solar will continue to reach out to the customer regarding the complaint

Complaint: ***
I am rejecting this response because: We did not request a Saturday appointment, this is now over weeks (this time) to have our system repaired so it functions properlyUnacceptable business practices for a contractor entrusted with a homeI have requested a call from a supervisor times and have yet to get a phone callCurrently being told that our request is in their "real-time" scheduling with no ETA on an appointment
Sincerely,
*** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
However, we have asked for addition assessment for leaking into ceilings requiring repairs and repaint. We have also asked for an estimate from Vivint's DC General contractors to do the entire roof so shingles MATCH. We (the ***s) will "consider" replacing the back roof if price is reasonable & fair Vivint has also stated they would have an inspector present during the repairs/replacement process!! That I a must for us
Sincerely,
*** ***