Vivint Solar

Vivint Solar is working to obtain a bid from the customers recommended Pest Control companyWe have are working to address the issues and will continue to do so until the matter has been resolved to the Customers satisfaction

Vivint Solar is in communication with our loan partner, Mosaic, and A credit suppression filing has been requested and will be sent to the Credit Bureau per the customer's requestVivint Solar has attempted communication with the customer and will continue to reach out to them to address their
concerns

Complaint: ***
I am rejecting this response because: it's not true that I haven't answered, I did hear
from them but they want me to pay a big amount of money that I don't haveSo they told me to sale it to the owner of the house but the owner doesn't want it so I don't have the amount they want and I'm not willing to pay for something that it's a lie
Sincerely,
Veronica F*

Vivint Solar reached out to the customer to discuss their complaint via telephone on 6/22, a voicemail was left requesting a callbackAdditionally, we emailed the customer on 6/Vivint Solar will continue to reach out to the customer regarding the complaint

Vivint Solar reached out to the customer to discuss their complaint via telephone on 6/23, a voicemail was left requesting a callbackAdditionally, we emailed the customer on 6/Vivint Solar will continue to reach out to the customer regarding the complaint

Complaint: ***
I am rejecting this response because: Vivint solar has contacted me over the past MONTHS and when they
do it is a person that has no clue what is going and doesn't know anything about my situation and then tells me they will get back to me and never doesThen when I call back they tell me they handed it off to another department and they will get back to me and again they never doIt has been way to long of this back and fourth of getting no answersI have no resolution to my problem and that is why im rejecting itJust because some one calls me or e-mails me and says " im looking into it" and then I never hear from them again is not good enoughI just want the work that was promised by contract completedThank you
Sincerely,
*** ***

Vivint Solar has attempted to contact the complainantAlthough Vivint Solar is a separate company from the local utility companies that allow their residential consumers to participate in our solar program, our agents and representatives do work with these entities to meet the standards of local
utility legislationNet metering is a requirement, and solar customers who do not participate in net metering cannot have their solar system interconnected into a utility company's power gridThere is typically no charge to the consumer to have an existing meter replaced by a net meterIt is common practice for our sales representatives to make new customer's aware of the necessity to have a net meter

Vivint Solar reached out to the customer to discuss their complaint via telephone on 9/1/17, we were able to leave a voicemail. Additionally, we emailed the customer on 9/1/Vivint Solar will continue to reach out to the customer regarding the complaint

Vivint Solar has contacted our customer *** We are currently working toward a resolution

Complaint: ***
I am rejecting this response because even though VIVINT has contacted me in response to this complaint, they have failed to follow up with me as promised after our initial (and only) conversation.:
Sincerely,
*** ***

As of 8/20/the customer has been given permission to operate and now has an operable system

Complaint: ***
I am rejecting this response because: After speaking with vivint inwhich they finally confirmed that they can not reinstall my rail system because a competitor brought the rights to that patten I expressed that I do not wish to have the new zep systemAfter speaking on the 18th vivint said they would research and get back to me today 12/No one called todayWaiting to hear back from them after the holidays I guess.
Sincerely,
*** ***

We have offered the customer a resolution that will work with the current utility rate and remains within the power purchase agreementWe are waiting on the customer's response to move forward with the resolution

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Vivint Solar is currently in communication with the customer regarding the complaint. Vivint Solar spoke with the customer on 6/16/The customer did confirm she did not read her Power Purchase AgreementThe customer has a service appointment scheduled for 7/24/for the animal guard
installationVivint Solar will continue to work with the customer to come to a resolution regarding the customers billing concern

Vivint Solar spoke with the customer by phone on 9/26/and will move forward with an agreed upon plan of action

Vivint Solar has assigned a specialist to work toward a resolution with this customerThey have attempted contact, by phone and email, on 8/and 8/18, with no luckWe will continue to reach out to the customer until contact is made, and a resolution is met

Vivint Solar attempted to contact the customer to discuss their complaint via telephone on 10/26/17, we were able to leave a voicemail. Additionally, Vivint Solar is has submitted a request for the credit inquiry.

Complaint: ***
I am rejecting this response because: Vivint Solar did indeed call me on
Dec and only once have they called me Jeanette from vivint solar left me her number and extension along with the hours and days she is available to speak with meI returned Jeanettes call on WedDec at am and again at 300pmBoth times I left my name and number for her to call me No phone call was returned After receiving this message from Revdex.com I decided to try and call Jeanette againAt pm I left yet another message for Jeanette to please call me backWhile I sit here writing this, I get an email from Vivint solar which entails my bill for DECEMBER!! Really Vivint, I dont even have solar panels on my house and NO Supervisor will call me and explain why I dont have my panels yet.
Sincerely,
*** ***

Vivint Solar reached out to the customer to discuss their complaint via telephone on 12/19, a voicemail was left requesting a callbackAdditionally, we emailed the customer on 12/Vivint Solar will continue to reach out to the customer regarding the complaint