Vivint Solar

Vivint Solar is working to add additional panels to the customers home to maximize the annual solar productionVivint Solar will contuine to work with the customer to address their concerns, within the terms of the Power Purchase Agreement.

Vivint Solar reached out to the customer to discuss their concerns and explain the production and billing processThe customer may reach out anytime to our main customer service line at (877) 404-Vivint Solar will continue to work with the customer and provide faster resolutions

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and agree that we are discussing the matter but I would like this matter to remain open until we can come to a resolution
Sincerely,
*** ***

Vivint Solar is still in the process of building a solution to the customer's concernsWe have been, and will continue to be, in regular contact with her as we reach a full resolution

Complaint: ***
I am rejecting this response because: Vivint solar states that they
are still waiting for a response from their "fleet" performance team.Still I am waiting for the proper credit to my account and while they stall and wait I have late charges or fees that should not be.All is needed is some good business practices then this kind of matter should t happen Responding also due to the time constraints on this matter of calendar days to respond Matter is still not resolved
Sincerely,
*** ***

Revdex.com:
Still waiting for these words to be out into action, once they have done what they say they will do in a timely fashion then I will be satisfiedWe shall see
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because the "solutions" that
Vivint has offered are not benefitting me in anywayThe company advertises a savings of 10-40% off your monthly electric bill and I am currently saving less than 2% per monthWith that little amount of savings that according to the representative that has been corresponding about this matter claims that Vivint doesn't gaurentee anyone a savings, should automatically null and void my year contract! Why would a customer volunteer to install solar panels on their home if they weren't going to save money monthly?!
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: I left a message yesterday for Michelle T*** to return my call. I know she might be very busy but did not return my this morning, and I left a 2nd message today for her to call me. I sent an email message to her this morning and will now wait to see her response. Please do not close my case. It is upsetting that Vivint did not review my case and have a ready solution to prepare an accurate bill and to credit us for being overcharged. It is not satisfactory that they would respond by asking that we call to review the problem. We have already spoken many times with their billing and customer service reps.
Sincerely,
*** ***

Supervisor from Vivint Solar spoke to the Customers on 5/21/
and addressed their complaintsCustomers agreed to reconsider allowing Vivint
Solar to proceed with the remaining steps in receiving Permission to Operate
from the utility companyVivint Solar will continue working with the Customers
in expediting the remainder of the process

Vivint Solar reached out to the customer on 9/to discuss their complaintThe customer informed us that they had found a buyer who was willing to assume the agreement, pending closing on the propertyCustomer will be sending our Solar Workout team a copy of the agreement signed by the customer and the buyer of their property

Vivint Solar is in the process of researching the complaintWe will contact the customer to discuss a satisfactory resolution

Vivint Solar contacted the customer on 9/to address their concernsVivint Solar will be reviewing the customer's production and usage information to verify accuracyWe will also determine whether additional solar panels can be added to the customer's roof to help increase the customer's usage
offsetVivint Solar will continue to work with the customer to address their concerns and to come to a satisfactory resolution.

Vivint Solar has again reached out to the customer on multiple occasions via telephone and email to attempt to resolve this issue but has been unable to contact the customer

We are in the process of finding a contractor to preform the necessary Electrical Panel upgradeWe will continue to work towards a resolution

Vivint Solar does not guarantee Federal tax creditsIt is clearly stated in the Solar Purchase Agreement Exhibit D- California System Interests Section AFederal Investment Tax CreditUnder Section 25D of Title of the United States Code, the federal government allows certain taxpayers to claim
a credit for "qualified solar electric property expenditures" made by such taxpayer during the applicable tax year the System is placed in service (i.eafter Your system is ready and available for use and after Your utility company has given You Permission to Operate (PTO) Your system)For more information regarding this incentive, please visit http://energy.gov/savings/residential-renewable-energy-tax-creditto access applicable IRS form used to claim this incentive in years ' past, please visit http://www.irs.gov/uac/form-5695,-Residential-Energy-CreditsFor all other questions please contact your personal tax or other financial advisorThe customer entered into a loan agreement with Mosaic, and the terms of that loan are provided to the customer by MosaicIf the customer has any questions regrading the loan terms they will need to contact Mosaic directly, and they are the loan provider, not Vivint Solar.

Systems are designed based off of usage and available roof space, and not the square footage of a homeFor example, we can only install on certain roof types and do not install on North facing roof sections due to low sun hours due to the earth's tiltThe customer's system was designed based on the customer's provided usage at the time, taking into account additional restraints present for example the customer's system is installed on the available south facing roof spaceVivint Solar is with in the terms and conditions of the Power Purchase Agreement which also states in section 10.b "We do not warrant or guarantee the amount of energy produced by the system for any period...You understand that You may require more electricity than the system may generateIf you need any such additional energy, then You shall be solely responsible to obtain such energy from the Utility at Your cost" Vivint Solar provided the agreed upon system size as was presented in the Customer Welcome Packet and Installation Work OrderThe customer is currently in default of that agreement as they have shut off of their system and refused to work with Vivint Solar to rectify the situation.

Complaint: ***
I am rejecting this response because: this matter has not been dealt with yet, Vivint is still "investigating" the horrible service they provided I was told
by Vivint they put a $60,solar system on my roof, but the actual cost was around $31, Representative GREATLY exaggerated the amount to try to convince me I was getting a great deal IF the representative had looked at my account before returning my call, he would have seen the cost of my system and wouldn't have had reason to lie about it Rude and unprofessional.....HORRIBLE experience!!!!!!!! Supervisor reviewed the phone call and agreed that representative was wrong in his comments to me Why does the company need more time to research when the supervisor already listened to the call and agreed with me?!?!?
Sincerely,
*** ***

Vivint Solar has spoken with the CustomerWe are in the process of working on a resolution and have communicated our plans for moving forwardThe customer has direct contact information for a representative that will be assisting her throughout the process

A case has been opened, we are currently attempting contact with the customer via phone and email, to address the customer's concerns

We have reached out to the service department requesting them to reach out to the customer with the requested information We will continue to assist until the customer is provided with a confirmed date for their panel removal