Vivint Solar

Vivint Solar has contacted the customer and informed her an appointment has been scheduled to address the system functionalityVivint Solar will continue to follow up to ensure the issue is resolved

Vivint Solar has contacted the customerWe are currently working to resolve the customer's concerns.

Vivint Solar has verification that all of the electrical work performed was done up to code, as per the County inspectorAny electrical work performed in addition to what is required by the County is the responsibility of the customer.

Vivint Solar spoke with the customer regarding their complaint, we were able to schedule a fix with our RFR Crew for 4/The customer will contact their contractor, so they are present the same day of our Crew. Vivint Solar will remain in communication with the customer in regard to their
complaint

I talked to the customer on the phoneWe are working toward a resolution

Vivint Solar spoke with the customer on 5/11/regarding their complaintVivint Solar explained to the customer that in order to receive the monthly discount they will have to pay automatic from their bank accountOur Power Purchase Agreement for this customer on Pg:states the following
" The Energy Price includes a $monthly discount for paying by automatic debit from your bank account." Pg:Section Under Price and Payment (b) (iii) "Account Debit DiscountThe Energy Price and all other payments in this Agreement will include a Five Dollar ($5) monthly discount if You allow us to automatically debit Your checking accountYou will not receive such Five Dollar ($5) monthly discount if You choose to pay by any means other than automatic debit from Your checking account (e.g., credit card or check)."

Vivint Solar reached out to the customer to discuss their concerns and explain the production and billing processThe customer may reach out anytime to our main customer service line at (877) 404-Vivint Solar will continue to work with the customer and provide faster resolutions.

Complaint: ***
I am rejecting this response because: The salesman from Vivint, showed the customer a laminated sheet that had Vivint Solar and the local utility providers information on it which he used to sell the customer the solar systemThe information on this sheet said that vivint had worked with local utility provider and the customer regardless of which plan or on-peak and off-peak hours, that they (vivint) would notify the utility company of the installation and that as part of this process vivint solar would notify the utility company that they needed to credit the customers account for the off-peak hours when the customer and his family are inside the residence. This has not occurred and in the eyes of the customer is a very deceptive sales tactic, as well as the fact that the salesperson and the salesperson's manager have not commented or returned calls from the customerThe customer has since found out the salesperson has left the company. Customer is requesting that vivint solar follow through with the utility company to ensure that the customers solar production credits are being credited to customers account for both on-peak and off-peak hours, as was promised by the Vivint solar salesperson.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:after speaking with vivint management about a possible reinstall, the company just took it upon themselves to just show up at my house this Monday assuming they were going to reinstall my panelsMy year old son was the only one home when these gentleman started to take their ladders down off the truckMy son quickly called me and informed me what was happeningI spoke to the installer on my sons cell phone and told them that they did not have permission to reinstall the panelsSo vivint leftBut when I got home that night , there was not one but two calls from vivint telling me they were showing up Wednesday for the install I quickly called them and spoke to Kyle and once again told them that they do not have permission to installThe last I spoke to Jeanette she told me that someone would call me from install and would accommodate what worked best for me At this point I would want nothing more to do with this companyThey are not trust worthy , they do not return calls, charge you for services that you don't even receive and feel that I have been haraaed in many of ways by themThe best way to rectify this situation at this point is to null and void the contract This is not a company I would recommend to anybody I have had enough of their lies and excusesI can not see doing business with them in the future
*** ***

Vivint Solar has assigned a Specialist to work with the customer to resolve the issueThe Specialist has attempted contact by phone and email, and will reach out to them again weekly to come to a resolution. There isn't any record of this customer at this address in our database, and all the
credit checks under this name are soft pullsThere is some information that we will need from the customer, in order to proceed

An electrical upgrade was performed by a third party contractor on the customer's main electrical panelThe contractor that performed the upgrade to the electrical panel met with the customer on September 25, 2016, two weeks after the upgrade was completedIt was determined by both the contractor
and the customer that there was no error with the upgrade performedA damage assessment from Vivint Solar was completed on January 26, and it was confirmed that there was no damage to the electrical panel that was upgraded. Vivint Solar is not at fault for the alleged damages pertaining to the customer's complaintTo date, Vivint Solar has not installed any Solar equipment on the customer's property

Vivint Solar called leaving a voicemail and emailed the customer on 11/8/to discuss the billing situation and has adjusted the customer's billing account to reflect accurately in accordance to the customer's production.

Vivint Solar has completed all reviews of the account and this has been passed on to the Utility company for permission to operateWe will remain in communication with the customer until they are able to operate the system

We have reached out to the customer and have yet to resolve their concern We are attempting to reach out again to further explain what we can do for them under the terms of the agreement

The Vivint Solar Specialist looked into
the customers concerns when reviewing their accountThe customers system backlogs data even if it doesn't report at any given time, and relays that data back to Vivint Solar once communication is restoredThere was no analysis performed therefore there is no documentation that can be produced as everything was resolved through cumulative billingThis information was provided to the customer on 10/and the billing concern has been addressed.

Vivint Solar has assigned a specialist to work with the customer and have begun and investigation with his accountThe assigned specialist has initiated contact with the customer and has been in communication with the sales representative to get more information with what transpired, and promised
to follow up with the customer as information is receivedWe will remain in constant contact with the customer until we come to a resolution that is within the terms and conditions of the agreement

Vivint Solar has reached out to the customer and is working on a resolution with them

Complaint: ***
I am rejecting this response because:This is a lie I have email confirmation from Vivint fleet performance, that Vivint solar had the system in standby mode I initially contacted them regarding what appeared to be an incorrect bill in November They finally caught on in January The exact date was January 13thI was told I would be compensated for the months of billing for having no service I was also told the other $*** was for a loss of savings for the time in question It is now March 11th, and I have still not been compensatedIt is true that the system is currently not operational I refuse to turn it on until the matter is resolvedI am still receiving bills for a non operational system
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:We did not own the property when
the contract was written, we where rentersThe contract clearly states that they would enter an agreement with a property ownerNow Vivant after cashing in on some one else's tax break has put us in a position with a made up price that is well above market valueI want a purchase agreement that reflects market value which is still higher then what we were quoted and I want it in writing no more then per wattI also want the tax credit factored in that was taken with the home owner unawareI can show proff that we just now bought this house, if these expectations and promises can't be kept like the door to door salesman Tim promised us, then please remove the system and we will provide removal costIn independent appraisal would put the system at dollarsI have also submitted my complaint to the company certified mail And Vivant still has not presented an act acceptable solution that works for both parties
Sincerely,
Travis V***