Vivint Solar

Vivint Solar has confirmed that the remainder of the compensation being sent to the customer is still on it's way and should be received by him shortlyThe remaining issue lies within the customer's unwillingness to turn on his solar systemTo avoid any unsatisfactory outcomes in accordance with the agreement that he signed, he will need to turn it on

Complaint: ***
I am rejecting this response because: I haven't received any telephone messages from VivintI even checked my voice messages
Sincerely,
*** ***

Vivint Solar spoke with the customer and has advised that the amount owed to us will be written offThe customer is not responsible for the past due balanceContact information was provided to the customer for Vivint Solar if they have any questions.

Vivint Solar has attempted to contact the customer againvia telephone and via email on 3/9/with no responseVivint Solar will continue to contact the customer regarding their complaint to discuss a resolution within the terms of the agreement

The customer is on a Lease Contract and the lease guarantees a set amount of production each year from the customers anniversary dateIf this production is not met, the customer will be refunded the necessary amount. The customer has been refunded for the solar energy that was not producedAny additional compensation being provided would be considered a goodwill compensation and would require a W-to be completedLocated within the W-document, on page 4, there is a graph that shows any money received over $is required to be reported to the IRSThe customer is not considered a contractor

The customer informed Vivint Solar that they were not satisfied with the offer we made for ResolutionVivint Solar is currently reviewing the customers most recent request for compensation, and will communicate our decision to the customer as soon as one has been madeWe anticipate a decision within the next 5-business days.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
This is a formal request to reopen our complaint against Vivint SolarSo far the company has removed the solar panels which caused the leaks.However, repairs to the roof and interior has not begun. In fact, we had to contact the contractor to schedule the repairs. Vivint had not been in touch with them. Those repairs are now scheduled to begin on Tuesday,January 24.We would like you to stay with us until all repairs are completed to our satisfaction and the removed solar panels are re-installed
Sincerely,
*** ***

Vivint Solar has attempted to reach out to the customer regarding the complaintWe have emailed the customer on 09/and 09/, called on 09/and 09/and left voicemailsVivint Solar will continue to reach out to the customer to come to a resolution within the terms of the contract.

Vivint Solar will be working with our customer to address the situation right away Any refunds due to the customer will be processed as we continue to work at getting the system reinstalled We will continue to keep in contact with our customer as we move forward with progress.

Vivint Solar has contacted the customer and is working with them to find the best possible solution

Vivint Solar has spoken with the customer and addressed their concernsUpon review of the customers Utility bill we have been able to determine that his Solar System is producing power and that the power being produced is being read by the utility companyVivint Solar has recommended that the
customer contact his Utility company to address with them the high charges for Supply and Delivery, as it is not something we are able to assist with

At this time, our Damage Resolutions department is working with the customer to perform a damage assessment We will continue to work with customer to address all concerns and requests for resolution

Vivint Solar went to the customers home on 6/18/to resolve the communication error with the solar system. Vivint Solar will continue to work toward a resolution with the customer within the terms of the contract

Due to the local weather the appointment for 1/3/was rescheduled for 1/20/ We apologize about inconvenience this may have caused, our Fleet Performance team has confirmed the appointment.

Complaint: ***
I have rejected the response with regard to compensation for monthsI have asked for compensation for the past yearIn
addition, I have clarified all work will be either completed by our contractor and/or Vivint on our approval if we go with Vivintand that all items listed below are a result in damages on Vivint's behalfList of items that need to be fixed are fencing, stucco redone (recoated, painted, etc.), tiles replaced that are missing, broken, not glued together and protective paper like barrier that goes underneath the tiles, be replaced in the areas that are missingThe paper like barrier stops the water from entering through the roof and causing water damageAt the last two installs, the protective water barrier was removed and not replaced
Sincerely,
*** ***

Vivint Solar has scheduled the reinstall for this customer's system for 04/28/Once the system is reinstalled, Vivint Solar will work with the customer to resolve any outstanding billing concerns

Vivint Solar has reached out to the customer and we are currently working with them to address the issues and work on an appropriate resolution

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this is satisfactory to meNothing has been resolved yet as I have not received the credit due to me, but I am satisfied that they will not be automatically taking out the balance shown due as that would cause a significant financial hardship for me and my familyAs soon as the credit is issued and the compensation for money owed to *** has been issued I will consider the complaint resolved, but not until then.
Sincerely,
*** ***

On different occasions Vivint Solar has notified the customer we will need at least months worth of utility bills to perform the analysisVivint Solar has also notified the customer they can contact the utility company and have them forward the utility bills to Vivint Solar directlyVivint Solar has not received the utility bills from the customer as request on 1/25/Our billing department was notified the customer's account was not populating bills each monthVivint Solar notified the customer we were currently working on resolving any issues with the online account centerOn 1/5/Vivint Solar was able to forward the customer their Vivint Solar invoices. Vivint Solar will remain in communication with the customer regarding their complaint.

Thank you for providing us with this information Vivint Solar is currently reviewing the customer's account, we attempted to contact the customer to address their concerns, we left a voicemail for a callback