Vivint Solar

We have reached out to the customer to resolve his pending issuesWe have the local office working to find a solution to his issues and with the town to file the necessary paperwork to have him up and running as soon as possibleWe will continue to work with customer to resolve outstanding
issues

Complaint: ***
I am rejecting this response because:Both contractors that came to see the roof damage said a written report can only be provided only after the panels have been removed. In regards to the savings, the usage in my home is much lower than most homesFrom the comparison you can see my usages stays at the first tier. Please void/cancel the contract and remove the panels so I may proceed with getting the written report needed for the damage. Thank you
Sincerely,
*** ***

Vivint Solar has made contact with *** We are working to address the situation and satisfy the needs of our customer

Per the terms of the Power Purchase Agreement, the customer's system was shut off for non-paymentVivint Solar has no record of the customer calling in and asking about his bills during this period of timeThe customer's billing account with Vivint Solar is now currentThe customer was billed correctly by Vivint Solar during the time that the system was off The customer has been provided goodwill compensation to help offset the usage they incurred from the utility company during the time that the system was offVivint Solar is not responsible for charges from the customer's utility company for usage

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me at this time
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because we never received a final signed contract with the option to cancel within daysThey have not provided an email showing that we received the contractWe would like the option to buyout with the transfer agreement we received from VivintWe are Williams ng to pay half the buyout price.
Sincerely,
*** ***

Vivint Solar contacted the customer on 11/22/and spoke with the customerWe will work with the customer toward a resolution that is mutually beneficial for both parties involved

Vivint Solar has assigned a specialist who has reached out to the customer to initiate contactWe have confirmed the system issue and this has been sent to our priority scheduling to approve a Saturday appointmentOnce we have an appointment scheduled, the assigned specialist will reach out to the
customer to confirm the date and timeVivint Solar will remain in constant communication with the customer until the system issue is fixed and a resolution is met

Vivint Solar has attempted to contact the customer via telephone and via email on 11/21/17 with no responseVivint Solar will continue to contact the customer regarding their complaint to discuss a resolution within the terms of the agreement

Complaint: ***
I am rejecting this response because:Once the business cleared my account balance, another charge hit my account I have notified the business to please have this cleared They said they are working on it. Further, I am waiting on the company to respond to my request to cancel this contract, given the month process they put me through with billing issues, and the process of getting the panels off and then back on my work I continue to not trust this company
Sincerely,
*** ***

Vivint Solar has looked into these concerns, however, the individual who has listed them is not the person who signed the agreement for the referenced addressThe Solar System at the referenced address has been approved by both the city within which it is permitted and the utility company to be
operatedOur monitoring reports also indicate that it is currently up and running without issues

VSLR is currently addressing the customer's current concerns and also await communication from the
customer with further detail We will be able to communicate more options to the customer by the end of this weekWe will continue to keep our communication, with the customer, open and transparent

Complaint: ***
I am rejecting this response because:
When Vivent Solar says they will continue to try to serve me, they mean as long as it is convenient for them This time they told me (didn't ask me, but TOLD me), that their technician would be out to inspect the system the next day They gave me less than hours notice They informed me that I could schedule the inspection - that they had previously told me they completed, within working hours As I have already lost a day's work, and they could not arrive in anything but an hour window, I am skeptical about their ability to serve me at my convenience as they promised when they came to sell me their product Supervisors have never returned my calls, and again, they told me that the inspection was complete on the day that they made me wait, but now they want to come and inspect the system again When I asked them why, they said that they were unable to complete the inspection because there wasn't enough daylight left for them to look at the system Who fault is that? Theirs If they cannot figure out scheduling, how are they going to figure out a solar system? They have proven to be incompetent at a very basic task.Still, no one has adequately justified to my satisfaction why they would cancel an appointment with the city inspector without informing me Now, I will need to have two more inspections They have continually misrepresented the truth and lied to me via omission, so I do not want them on my property when they are not home I do not trust them to do what they say they are going to do Also, I am afraid they will let my dogs out They are awful people, and it is an awful company Spread the word
Sincerely,
*** ***

Customer has agreed to proceed forward in receiving Permission to Operate the systemA Supervisor from Vivint Solar will continue work with the Customer to ensure the rest of the process is problem-free and efficient

Vivint Solar has spoken with the customer and informed them that the system was installed as per the customer welcome packet, that was provided to them prior to installationAdditionally the customer signed the installation work order upon completion of the installationVivint Solar has informed
the customer what options are available under the terms of the Power Purchase Agreement

Vivint Solar and the customer have come to a resolution regarding this matter

We have looked into this complaint, working with the sales team in the plaintiff's area. At this time, we are waiting on the letter per the plaintiff's request. Also, per the plaintiff's request, our active Vivint Solar employees will not be contacting the plaintiff aside from the letter
requested

Vivint Solar
would like to apologize for all of your frustrationOur Home Damage department has approved a check to be sent out for the Damage in the amount of $***In addition we are reimbursing you the $*** you paid in FebruaryTo date your system is reporting to us and producing normally.

Vivint Solar is working with the customer to resolve the issues

Vivint Solar attempted to contact the customer via telephone on 01/16/and again on 01/19/We were unable to speak with the customer, however, a voicemail message was left, requesting a return call We will continue to try and contact the customer to discuss their complaint, as well
as a resolution