Vivint Solar

The company disputes the customer's statement that he did not sign the applicable transfer documents. According to our records, the customer transmitted those documents by email on July 12, 2017. Additionally, after receiving email from the customer, senior management directed the company's Associate General Counsel to reach out to Mr*** directly, which he did by email (because the customer requested that all communication be in writing) on October 11. To date, the customer has not responded to the communication from the company's Associate General Counsel.

We have reached out to the customer and have found a resolution to her issuesWe will continue to work with the customer until the final details are executed

Vivint Solar reached out to the customer on 11/via phone but was unable to make contactVivint Solar also provided the customer with contact information via email on 11/Vivint Solar will continue to reach out to the customer in an effort to resolve the customer's concerns

Complaint: ***
I am rejecting this response because: Regarding *** *** ** ** ***: 1) The City of San Diego's inspection report needs to forwarded to SDG&E; and 2) The SDG&E inspection is scheduled for June 17, Regarding *** *** ** ** ***: 1) The City of San Diego inspection needs to be completed and forwarded to SDG&E; 2) The NEM application needs to be completed and sent to Sempra Utilities; 3) A signed NEM's Terms and Condition Agreement needs to be sent to Sempra Utilities; and 4) The SDG&E inspection needs to be completed.There are still to many loose ends to call this matter resolved
Sincerely,
*** ***

I can be contacted on my cell at ###-###-#### or home phone ###-###-#### Monday through Fridays.

Vivint Solar has spoken with the customer regarding their complaintWe will be further researching their production concerns and any other concerns they may haveVivint Solar has requested utility bills from the customer and will continue to work with them

Vivint Solar called the customer on 3/20/and was unable to leave a voicemailVivint Solar sent a follow up email with attached energy reports and invoices addressing each concern and advising how to obtain their invoicesAll billing has been accurate to date and Vivint Solar will continue to
work with the customer to address any additional concerns.The customer's Power Purchase Agreement, assumed through the transfer agreement, states in Section 5.h:(i) Broadband Internet ConnectionYou must provide the System with continuous access to a functioning broadband internet connection with one (1) wired Ethernet port and standard electrical outlet, at Your costIf You fail to maintain broadband internet or electrical connection for a period of time, We may (i) charge You the Shutdown Payment, and/or (ii) estimate any performance guarantee payment. It goes on to explain the shutdown payment, or estimated payment in Section 6.A:(iv)The “Shutdown Payment” shall equal the sum of (1) payments of the Energy Price that You would have made to Us as described in Section 3(b) for the Energy that would have been produced by the System during the period of the shutdown; (2) the value to Us of the System Interests that We would have received during such shutdown; and (3) applicable taxesDetermination of the amount of Energy that would have been produced during the period of the shutdown shall be based on estimated levels of productionIf We bill You for the Shutdown Payment because the System is not reporting Energy production to Us, and We subsequently determine that We have either overestimated or underestimated the actual Energy production, then We will adjust the next invoice with a non-refundable credit (for over-billing) or an additional charge (for under-billing)

Complaint: ***
I am rejecting this response because: Sales representative told me he was was asked by Southern California Edison to contact me I checked with them; they did NOT request Vivint to contact me I repeatedly asked sales representative to explain what net metering was He continually evaded my question and kept attempting to get more information from me about my current power usage and billing I repeatedly asked sales representative over the phone if this call had ANYTHING do do with solar energy; he repeatedly assured me that it did NOT have anything to do with solar energy Clearly the sales representative lied to me on counts and evaded my questions about the definition of net metering I spoke with several of my neighbors and they stated they had the same or similar experience.If Vivint is not willing to accept responsibility for a sales representative's lies to potential customers, then it just reinforces my impression that Vivint is not a company that can be trusted You only get one chance to make a first impression You failed miserably
Sincerely,
*** ***

A case has been opened and we are currently attempting contact with the customer via phone and email, to address the customer's concerns

Complaint: ***
I am rejecting this response because: Okay, I have from the beginning to work this out and it took vivint over months to get back with a buy out agreement and at that time have exhausted all options to come to an agreement, and for another months following was illegally withdrawing funds from my account which I had my bank do an investigation and found out it was true and is working to get those funds, I ask you isn't that fraud? Then last month one of their customer rep gets a hold of me and tells me that the new owner wants the solar removed and it has been taking off and out into storage which he could notndisclose at the time? Then he also said that I went into default and will keep taking money out of my account until case is close? An illegal transaction that my bank has proof that it happen.Now vivint is saying that ir is still on the roof and wants to negotiate? Would you would work with a company who has been dishonest, committed illegal actions and is not being up front with all of their terms? No one would work with a company who is so deceiving and disloyal to their customers! I mean to say I am in default and will be sent to a collection agency to you still have a chance on a buyout really has me confused and very much not want trust a company who can't even have their facts correct in their own corporate officeThe really frustrating and disappointing thing is the withdrawal of my funds without any authorization which I have my bank once again looking into it! Thanks
*** ***

Complaint: ***
I am rejecting this response because: It still doesn't solve
the issue and my system is still not operationalThe call I received today stated they needed to come back out and replace an incorrect inverter they had installed, then it could be submitted to PG&E for activationThis has not happened yetIf they follow through and do it, it will resolve the issue, but its the follow through on their part that has been the problem
Sincerely,
*** ***

Vivint Solar reached out to the customer to discuss their complaint via telephone on 6/19/17, we spoke to the wife and she advised to call her husbandVivint Solar will continue to reach out to *** the the customer regarding the complaint and to come to a resolution within
the terms of the agreement

Complaint: ***
I am rejecting this response because:
This is the same response I have heard from them since June.I continue to hear the same thing, with no action taken
Sincerely,
*** ***

Vivint Solar attempted communications with the customer and have left a voicemail advising the customer to call in to discuss their claimVivint Solar will continue to work with the customer until their concerns are addressed and resolved.

Complaint: ***
I am rejecting this response because: this resolution is not acceptable to me I will be moving to pursue arbitration of this matter
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: While they have contacted me, nothing has been done. They are to get back to me this week. We will see
Sincerely,
*** ***

Vivint Solar contacted the customer on 2/23/advising that their account requires further review and that the customer will be kept updated with progress

Vivint Solar will be honoring our Commitment to our valued customer We have called out and left a message on their phone to inform them of the status of the incentive.

Revdex.com:
I cannot gain access to my voicemail to listen to the message but will contact Vivint on 3-6-to follow up with them
Sincerely,
*** ***

Vivint Solar contacted the customer on 10/and left a voicemailThe customer then called back on 10/and spoke with the specialistVivint Solar will work with the customer toward a resolution within the terms of the Power Purchase Agreement