Vivint Solar

Complaint: ***
I am rejecting this response because:
It was never resolved. As usual they have not come back to put the panels back. It is now going on months
Sincerely,
*** ***

Vivint Solar was able to reach out to the customer regarding the complaintWe were able to discuss his billing concernsWe have asked the customer to provide us with his utility bills and so we may be able to look into the rates and tiers within the utility companyVivint Solar and the customer
will continue to work together to come to a resolution within the terms of the contract.

Vivint Solar has assigned a representative to work directly with this customer, and they have been in communication with them as of today 1/16/Currently, the panels are off of the roof, and we are expediting process to get an appointment to have them reinstalledOnce a date and time are set, we
will notify the customerThe customer's billing concerns have been rectified as well, and all bills from this point will be accurateWe will remain in weekly communication with the customer until a resolution is met.

Complaint: ***
I am rejecting this response because:Since I knew that money was being withdrawn from my
account without my consent, I have tried numerous times to contact and speak with someone from Vivent, yet I could not reach any live personMonths went by until I was finally notified by their Mitigation team, who told me that I must pay the balance due because of my making payments(without my knowledge or consent), that I was fully aware of my year contractI am yrs of age and I would never sign any year contractThis was the first time ever hearing that this was a year contractNot to mention I still do not understand any of my contract nor have I ever seen itNow to add the cherries on top, Jay from their mitigation team was completely rude, would not listen to what I had to say, and after not helping in any way, she had the audacity to hang up the phone on meI have received two Phone calls from Vivent, which they both reached my answering machine and left messagesOne from mitigation and the other from resolutionsI did not answer either call for the reason that I had filed my complaint with the Revdex.com and was waiting for their responseNow I will contact Jessie from their resolutions and go from there
Sincerely,
*** ***

Vivint Solar contacted the customer on 3/leaving a voicemail for the customerVivint Solar will work with the customer toward a resolution that is mutually beneficially for both parties involved.

Complaint: ***
I am rejecting this response because:Primarily, it did not clarify the things that I requested be clarifiedThe amount that I requested be either deposited to my account or a check with the same amount be sent to my residence has not been done yetMy request that my daily kilowatt usage be shown to meAnd last but definitely not the least is the arbitrary procedure by the solar system business company of just showing the monthly production by the solar system and the computationI believe this is the most unfair of it allThey just draw up the amount of kilowatts produce by the solar system(not the kilowatts that I used) and then multiply it by a number and that will be the amount that I have to payI even asked the billing a hypothetical questionWhat happens if we decide to go on vacation; and ask permission to cut or reduce the usageThey said that I still have to pay the amount they estimated whether I use it or not. they said that it is all in the contract and all they have to do isestimate and all I have to do is payThen I ask up to how long will the contract last; and he said, twenty yearsThen I said that I don't think I would be around by thenAnd he laughed. I believe that by all standards it is unfair.
Sincerely,
*** ***

Vivint Solar's Home Damage department is continuing to work with the customer and the third party contractor to get the repairs to the home completed as quickly as possibleWe are currently waiting for the contractor to submit the most recent bid to us, so we can have it approved, and move forward
with the repairs

Vivint Solar has spoken with the customer regarding their complaintOur Fleet Performance department has submitted a credit to the customers billing account, for the time the system was not operationalThe credit is in the process of being appliedWe have also request to remove the customer from
auto pay until after the credit has been appliedVivint Solar is currently working with the customer to come to a satisfactory resolution, within the terms of the contract

Vivint Solar appropriately designed the system to produce approximately 12,kWh annually to offest 12,approximate annual usage of customer from April of to April of at the time
of account creationThis was ascertained through the utility bills provided by the customer at that timeThe system is created to offset annual usage and is designed to produce more energy through out the summer and less in the winter as is the nature of sun hours during those seasons. On Page of the Power Purchase Agreement signed by the customer on 4/16/it states "Your Commitment: Pay for the Energy Produced by the System" Section 3.A.istates "This Agreement is for the sale of energy by Us to You...We will sell to You and You will buy from Us all of the energy produced by the System." Vivint Solar is currently aware of the inverter fault causing under production and plans to address this once the system is re-installedVivint Solar is actively working towards resolution with this customer

As previously stated, Vivint Solar found no erroneous actions took place at the time the
contracts were signed or the systems installedThe sales representative printed and personally delivered all contracts to the customerAdditionally, when contacted by the complainant (the contract signer's son) the sales representative offered to meet with him on more than one occasion to discuss all terms of the contract, as discussed with the contract signer as well as allay any concernsThe complainant refusedVivint Solar does not discriminate by age and is within the terms and conditions of the signed Power Purchase AgreementsThe contract signer made no request for cancellation prior to the installation of the SystemsTo date the contract signer has not communicated any complaint to Vivint Solar verbally or in writing. The complainant is not within contractual rights to request cancellation as they are not the contract signer nor Power of Attorney for the contract signer

Vivint Solar has reached out to contact the customer and is currently working on reviewing the customer's expectations with what is outlined in the agreement that was originally agreed upon

Complaint: ***
I am rejecting this response because:Both contractors that came to see the roof damage said a written report can only be provided only after the panels have been removed. In regards to the savings, the usage in my home is much lower than most homesFrom the comparison you can see my usages stays at the first tier. Please void/cancel the contract and remove the panels so I may proceed with getting the written report needed for the damage. Thank you
Sincerely,
*** ***

Vivint Solar has reached out to the customer regarding the complaintWe have addressed the agreement and the years of the agreementWe are currently helping out the customer with a new concern, that has ariseWe have contacted him today to let him know that we will be reaching out to him on
Monday 08/15/with an update on the new concern

Vivint Solar has spoken with the customer to discuss their concerns, and will continue to work with them until all their issues are resolvedVivint Solar has scheduled an appointment for August 12th8-11amOnce the system is connected, the customer's billing will update to their actual
production, and the proper credits will be applied to the customer's account if necessary

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me at this time Since there is still no reinstall date, I consider the issue open I am pleased, however, that the business has paused billing
Sincerely,
*** ***

We have contacted our local sales team to cease contact with the address providedWe have also contacted our sister company to notify them of the customer's concerns so that they can be addressed as requested We have not reached out to the customer, respecting the wish of their complaint,
responding only to the Revdex.com to assist in relaying our progress

Vivint Solar has spoken with the Sales Manager, and he has ensured that the payments will submitted to the customerTwo scheduled payments to the customer have been set for July 31st, and August 9thVivint Solar has also retrieved the Nest Thermostat from the Sales Manager and have shipped it to
the customer's propertyVivint Solar will continue to work with the customer until payments have been submitted and the thermostat has arrived

Complaint: ***
I am rejecting this response because:I am very skeptical that vivint solar will indeed be reinstalling the same exact product that was on my house originallyAs it states in my contract what comes off my house goes back upThe last thing I want is holes in my new roof if it is not the correct system.
Sincerely,
*** ***

Vivint Solar contacted the customer on 9/12/to discuss account concernsVivint Solar is within the terms and conditions of the agreement and will work with the customer toward a resolution that is mutually beneficial for both parties involved

Vivint Solar is working with the customer and a contractor to complete necessary repairs before we are able to complete the reinstallation of the solar panels