Vivint Solar

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is conditionally satisfactory to me
I expect that Vivint Solar will be in touch with us regarding the system changes they are putting into effect to ensure prolonged lapses in power do not continue to impact our monthly budget. If we find this to be a recurring issue, and Vivint remains similarly unresponsive and inattentive to us as their customers, we will be happy to proceed with arbitration
Sincerely,
*** ***

Vivint Solar has confirmed the brackets are installed correctly within our own Standard of Procedure & city codeThe issues the customer is experiencing stem from the way the roof was builtVivint Solar has confirmed this through multiple different assessments, several of them being done by licensed roofersThe root cause of the leak is from the first rows of tiles below the ridge cap along the entire home. Vivint Solar completed an assessment, and our report shows significant issues with the way the roof was built by the customers contractor, when originally installed. Vivint Solar provided the customer with a copy of the assessment, which included photos and an explanation as to why Vivint Solar is not at fault for the reported roof leak. We found along the roof ridge a lot of the first row of tile were slipping, sliding down and leaving an opening for possible water to enter. We pulled a few tiles above the array and found water spots, which indicates the water leak is above the Solar Array.We also found the same issues on roof sections that do not have Solar installedThis would also explain why there are roof leaks on the front of the home where there is no Solar installed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:My complain included problems, the response is only about one of the problems. Yes the leak has been repaired and we are in the process of interior damage repairThis problem, if completed, will be resolved to my satisfaction. Reminding complaints, not addressedAbility to get consultation , just like a new client, with opportunity to have explained billing procedures, benefits of the system. Cost analysis , request in September, still not provided.
Sincerely,
*** ***

Vivint Solar has attempted to contact the customer via telephone and via email on 11/8/17 with no response. Vivint Solar will continue to contact the customer regarding their complaint to discuss a resolution within the terms of the agreement

Vivint Solar is attempting to contact the customer to discuss a satisfactory resolution

Vivint Solar has made contact with our customer, we will continue to work with them until a resolution is met No determination on the situation has been made at this time.

Vivint Solar spoke with the customer on 11/03/We have rescheduled the reinstall of the customers system to 11/07/and have confirmed this appointment with the customerWe have also agreed to look into compensation for the time the system has been uninstalledWe have requested utility bills
and are currently awaiting those billsThe customer has been provided direct contact information for the Specialist assigned to their account.

Vivint Solar attempted to contact the customer by phone on 11/09/A voicemail was left for the customer, requesting a call back to follow up on the complaintVivint Solar fixed the issue the customer reported on 11/03/The Solar system is currently functioning properly.

Vivint Solar attempted to contact the customer via phone on 7/13/2018, resulting in a voicemail and a follemailVivint Solar will continue to work with the customer toward a resolution within the terms and conditions of the Power Purchase Agreement

Vivint Solar has assigned a specialist who has reached out to the customer to initiate contactWe have confirmed the system issue and this has been sent to our priority scheduling to approve a Saturday appointmentOnce we have an appointment scheduled, the assigned specialist will reach out to the
customer to confirm the date and timeVivint Solar will remain in constant communication with the customer until the system issue is fixed and a resolution is met

As per the customer's contract, "a customer-requested shutdown during the first five years of the agreement will be done at our sole discretion and at a cost mutually agreed before we remove the system." After "the fifth anniversary of the in-service date" the customer will then only be required to
pay a fee of $499. The customer signed the Power Purchase Agreement on 7/7/On 8/7/the customer signed the Installation Work Order thereby accepting the system's installation and the contract terms of the PPA. Vivint Solar has contacted the customer on 6/13/and has provided them with this information

Vivint Solar contacted the customer on 9/to discuss the complaintThe Customer was unavailable, so a voicemail was left requesting a return callVivint Solar's Billing department spoke with the customer and is addressing their billing concernVivint Solar cancelled the automatic payments until
the issue is fully resolved The October invoice will reflect the correct amount due.

Complaint: ***
I am rejecting this response because: Vivint solar states that they
are still waiting for a response from their "fleet" performance team.Still I am waiting for the proper credit to my account and while they stall and wait I have late charges or fees that should not be.All is needed is some good business practices then this kind of matter should t happen Responding also due to the time constraints on this matter of calendar days to respond Matter is still not resolved
Sincerely,
*** ***

Complaint:
***
I am rejecting this response because:I just received your mail in regards to the response you received from Vivint Solar or what ever alias name it goes byIn regards to my main complaints there are several complaints I have against them from day ONE, which what they wrote is just one of the complaints for they were all over the television news, and newspapers in thier lies, deceptive practices and so much more wrong doing to me, which again, I already wrote to you many times which specifically states all the wrong doing they have done to me, along with their deceptive practices, and all I already wrote to you about, and this is getting rediculous with what they are saying in thier responses to youThey are even sending me bills on solar which I am not using solar at all and will never use solar, because of what they have done in disrupting my life, and all the grief and stress they have caused me, and they just don't stop, it keeps continuingI also called the billing office last week to ask where they are coming up with billing me when I am NOT using solar, for it was turned off in September the day after my birthday, and having a absolute NERVE to do that and Rebecca who works in billing department absolutely REFUSED to give me an ID number or a last name, which again, what exactly are they doing? If no last name, an ID is giving by any one! I will repeat again, I sent them a DEMAND OF REMOVAL for they are TRESPASSING ON MY PROPERTY which I stated in my demand of removal also! Only thing Vivint has full filled on thier end is constantly harrassing me, continuous stress and continuous grief! I will not tolerate another day or moment of themThis is my property and my home which they are invading my life and just won't stopThey are worse than vultures in what they have done to me! They cost me so much grief, stress and other HIPPA & PHI issues which again, I will not disclose for the world to seeEnough is enough, which I have also stated several times to you and everyone! There is NO misunderstanding of what WRONG they have continuously done to me, nor will I tolerate any more of thier lies, deception, or anything else! Tell them to take thier equipment and panels off my property PERIOD! and STOP bothering me! Just thinking about what they have done since day one and continuously do seriously makes me ill! They have been and are invading my life and privacy which is not going to be tolerated! I signed a SWORN affidated, witnessed and certified along with the demand letter and other letter attached which was dated in September, which I tell the truth, unlike Vivint! I also have no problem going in front of the news cast again, which I checked off that box when I contacted Revdex.com in filling out my original complaint form, which was one of the questions asked by Revdex.com on the form.
Sincerely,
*** ***

Vivint Solar called the customer on 10/to discuss their concerns and they were unable to speakVivint Solar and the customer agreed to speak again the following business day and direct contact information was provided to assist in resolving concerns.

We are in the process of finding a contractor to preform the necessary Electrical Panel upgradeWe will continue to work towards a resolution

Vivint Solar is reviewing the customers request, and will contact the customer to discuss a resolution

We are currently working with the customer to resolve and repair the damaged shingles along with addressing the additional issues and concerns surrounding the overall experience

Vivint Solar visited the home on 10/5/2016, the system is now reporting and producing as designed If any billing discrepancies exist they will be corrected on the next invoice releasedPlease feel free to reach out to us anytime you need any further assistance at 877-404-