Vivint Solar

Vivint Solar has contacted this customer and we are currently working on the best possible solution to resolve her concerns

Vivint Solar spoke to our customer todayWe are arranging a 3rd party contractor to stop by and complete an inspection on the roof and interior to further determine the fault of the leak at the home

Vivint Solar called the customer on 3/20/and was unable to leave a voicemailVivint Solar sent a follow up email with attached energy reports and invoices addressing each concern and advising how to obtain their invoicesAll billing has been accurate to date and Vivint Solar will continue to
work with the customer to address any additional concerns.The customer's Power Purchase Agreement, assumed through the transfer agreement, states in Section 5.h:(i) Broadband Internet ConnectionYou must provide the System with continuous access to a functioning broadband internet connection with one (1) wired Ethernet port and standard electrical outlet, at Your costIf You fail to maintain broadband internet or electrical connection for a period of time, We may (i) charge You the Shutdown Payment, and/or (ii) estimate any performance guarantee payment. It goes on to explain the shutdown payment, or estimated payment in Section 6.A:(iv)The “Shutdown Payment” shall equal the sum of (1) payments of the Energy Price that You would have made to Us as described in Section 3(b) for the Energy that would have been produced by the System during the period of the shutdown; (2) the value to Us of the System Interests that We would have received during such shutdown; and (3) applicable taxesDetermination of the amount of Energy that would have been produced during the period of the shutdown shall be based on estimated levels of productionIf We bill You for the Shutdown Payment because the System is not reporting Energy production to Us, and We subsequently determine that We have either overestimated or underestimated the actual Energy production, then We will adjust the next invoice with a non-refundable credit (for over-billing) or an additional charge (for under-billing)

Vivint Solar has complied with the request of this customer and fully cancelled their accountWe have sent them confirmation of this cancellation

Vivint Solar does not guarantee Federal tax creditsIt is clearly stated in the Solar Purchase Agreement Exhibit D- California System Interests Section AFederal Investment Tax CreditUnder Section 25D of Title of the United States Code, the federal government allows certain taxpayers to claim
a credit for "qualified solar electric property expenditures" made by such taxpayer during the applicable tax year the System is placed in service (i.eafter Your system is ready and available for use and after Your utility company has given You Permission to Operate (PTO) Your system)For more information regarding this incentive, please visit http://energy.gov/savings/residential-renewable-energy-tax-creditto access applicable IRS form used to claim this incentive in years ' past, please visit http://www.irs.gov/uac/form-5695,-Residential-Energy-CreditsFor all other questions please contact your personal tax or other financial advisorThe customer entered into a loan agreement with Mosaic, and the terms of that loan are provided to the customer by MosaicIf the customer has any questions regrading the loan terms they will need to contact Mosaic directly, and they are the loan provider, not Vivint Solar

Revdex.com: Vivint Solar performed a service call on 7/31/that got the PV system operating at peak performanceAt this time, I would like to thank Jessica Hall of Customer relations, and Electrician, Nick Sherry for his ability to trouble shoot the problemThese two individuals confirmed that I indeed made the right choice in selecting Vivint solar as my solar companyThanks Jessica, and Nick!!!!! Sincerly *** ** ***
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Vivint Solar has been able to obtain an estimate from a third party contractor for repairs to the customer's home Vivint Solar has approved the repairs to take place The customer and the contractor are in communication to schedule a time to make the repairs to the home.

Vivint Solar will be working to address said issues and ensure our customer has a functional array of panels on their home The over charges will be refunded on an annual trbasis, this date correlates with the date permission to operate the system was received Our automated system
takes any over charges and also under charges into account and will process a refund of any and all owed refund on the true up date

Vivint Solar is working with the contractor and our customer to coordinate the interior repairs.

Vivint Solar has contacted this customer and we are currently working on the best possible solution to resolve her concerns

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is acceptable. Although the W-and Wavier forms were emailed to Vivint Solar (3) three times, they refused to fill out the pertinent paperwork to proceed with the removal of the panelsI had to request in writing to my mortgage company to make an exception to release the monies in order to get my roof repaired, as Vivint Solar was refusing to fill out the paperworkWhich this process was requested from each contractor.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because we feel like the company is trying to threaten and intimidate us; we do not see that as a "solution" by any meansBasically we are being told that if we don't let them turn on the system they should have turned on MONTHS ago, they are prepared to draw out the removal process to jeopardize the sale of our homeMy husband has worked in the solar industry for years and has never heard of ANY company taking months to remove a system (and, yes, he has firsthand experience dealing with removals), so either Vivint is an anomaly or they are lyingAttached are screenshots of the email we received from them.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: I would like to request a third assessment on the cause of my roof leak.Also, Section 5.E indicates that during the first years, the removal/re-installation cost will be at a mutually agreed costI do not agree with Vivint Solar's invoice of $I would like to request, pending on the outcome of the third assessment, an arbitration from Revdex.com
Sincerely,
*** **

Vivint Solar spoke with the customer on 07/10/We are working with the customer to resolve the complaint within the Terms of our Agreement.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Vivint Solar has spoken with the customer and addressed his complaintThe customer received PTO (Permission to Operate) from the utility company as of 10//20/

Vivint Solar has resolved the customers complaint and scheduled an appointment for a Final inspection

Vivint Solar has attempted to contact the customer via telephone and via email on 1/12/18 with no responseVivint Solar will continue to contact the customer regarding their complaint to discuss a resolution. Tell us why here

Vivint Solar spoke with the customer and confirmed with her that her mortgage company was able to release the funds with out needing to obtain a W-9/Waiver of lienA panel removal appointment was scheduled for Wednesday 12/20/We will continue to work with the customer until their concerns have
been resolved.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me with a conditional signature as described in my contractual response
Sincerely,
*** *** ***