Vivint Solar

Vivint Solar contacted the customer on 2/19/to discuss the complaintVivint Solar spoke with the customer and asked for copies of her utility bills to perform a benefit analysisThe customer was also notified Vivint Solar would look into the referral bonusVivint Solar will continue to contact
the customer regarding their complaint to discuss a resolution within the terms of the agreement

Vivint Solar is in constant communication with the customer regarding the complaintThe customer is requesting cancellation of the Power Purchase AgreementVivint Solar explained to the customer that they are not within their right to cancelThe customer is aware that they signed an agreement with a term of twenty (20) yearsAt this time the customer is requesting something that is not within the terms of the agreementVivint Solar and the customer are working to come to a resolution within the terms of the agreement

Vivint Solar is in the process of researching the complaintWe will contact the customer to discuss a satisfactory resolution

Vivint Solar has attempted to contact the customer via telephone and via email on 2/24/with no responseVivint Solar will continue to contact the customer regarding their complaint to discuss a resolution within the terms of the agreement

Vivint Solar apologizes for the misunderstanding that occurred between the customer and the sales representativeOur contract terms are explicit and exist to ensure customers are aware of all terms listed thereinIn the event there are miscommunications during the oral presentation between the sales representative and the customer, the contract is in place to ensure the customer is properly informed of the agreement they are entering into. It is the customers responsibility to read the contract in its entirety before signing the agreement. Section 3(e) of the signed Solar Purchase Agreement states: " WE DO NOT WARRANT OR GUARANTEE (i) THE AMOUNT OF ENERGY PRODUCED BY THE SYSTEM FOR ANY PERIOD, (ii) ANY COST SAVINGS, OR (iii) THE EXISTENCE OF OR PRICING ASSOCIATED WITH ANY NET METERING PROGRAM, OR UTILITY OR GOVERNMENT INCENTIVE PROGRAMUTILITY RATES AND UTILITY RATE STRUCTURES ARE SUBJECT TO CHANGETHESE CHANGES CANNOT BE ACCURATELY PREDICTED "We have attempted to contact the customer to help them set up their online account center for monitoring purposes.The customer is also welcome to call into request assistance with the online account center at 877-404-Option As previously stated to the customer we are more than happy to look into the referral bonus inquiries given the customer can provide documented proof of the alleged promises

The customers system was turned off due to non paymentThe customer agreed to a payment plan and did not keep their agreementWe have several emails with the customer regarding the payment plan, and their promise to payThe customer was sent all of the invoices for their account on at least two
occasionsThe customer was notified that their system would be shut off due to non payment, and in an email acknowledged they received an email regarding thisThe customer then agreed again to a payment plan, and again failed to make the agreed upon paymentThe customers system was only turned off after the account had been past due for over a year, with a balance over $1,800, and several missed promise to pay paymentsVivint Solar most recently received a payment from the customer in November of and then not again until February of 2016, and have not received a payments sinceVivint Solar will not cover any portion of the customers Trbill, as the system was shut off due to non paymentWe are happy to turn the solar system back on once the customer has agreed to a new payment plan, and has made the agreed upon payments, on time, for a period of at least days

Vivint Solar has contacted our customer *** We are currently working toward a resolution

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meAs long as the inspection
is actually completed and we can use our solar, also vivint solar needs to tell potential clients that the total job including inspection will take to months Because both the installer and jessue the rep said pge had to inspect within days .We needed and should have been told these facts
Sincerely,
*** ***

Vivint Solar has rescheduled the appointment with the customer for August 7th, Our technician will arrive on the property to repair the system and ensure the system is functioning properlyIf the appointment must be cancelled, we will call out out to the customer and notify them of the
cancelled appointment

Complaint: ***
I am rejecting this response because: It's apparent that you do not understand your sales rep lied about the functions of the system to make a sale; this is advertisingAgain, I have witnesses who were told the same thing by your sales rep while trying to make sales to them and a witness who was at the signing of the contract between me and BenYou will not take advantage of me and treat me like dirt any more; my patience has run out trying to resolve this with your company on the lowest level possibleI am simply asking that you give me what I was promisedI also feel like I am being discriminated against for being a VeteranThis is your last chance to make this right and to uphold your end of the deal
Sincerely,
*** ***

We have provided copies of the letters sent to the credit bureaus to the customerCustomer has been given a direct contact at VSLR in case any issues arise

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Vivint Solar has reached out to the customer to come to a resolution regarding the accountThe customer has decided to move forward with a different avenue to come to a resolutionOur Vivint Solar Representatives will be working on the account to come to a resolution within the terms of the contract

I will accept after I receive compensation for all of my time that they wasted with THEIR errors
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Vivint Solar has attempted to contact this customer to find a solution to their concernsWe will await their return callOur company would like to highlight the product and services that this customer is receivingThe customer has chosen to go with our Power Purchase Agreement option, wherein the solar equipment is provided to and installed on the customer's home at no costThe customer has simply agreed to purchase the solar system's produced energy at a rate less expensive than that of their local utility providerThat being said, we are not a solar equipment retailer, and any discussion of the solar equipment valuations should not have been held between the employee in question and the customerThe employee has been coached on thisFurthermore, our estimated time-frame of completion is typically between and six monthsThis customer's installation occurred on March 2, 2016, and he is already in the final stages of completion

Vivint Solar has scheduled an appointment for 06/25/with an arrival window of 8:a.mto 11:a.mto investigate to issues with the customer Kitchen Outlets.

Vivint Solar has spoken with the CustomerWe are working with her towards a resolutionThe customer has been given direct contact information for the Representative assigned to her account

Vivint Solar communicated with the customer by phone on 11/1/and are working towards a mutually agreed upon resolution

Vivint Solar has spoken with the customer and addressed the concerns listedWe take these matters seriously, and an investigation has been made with the Sales RepresentativeFurthermore, per the customer's request, Vivint Solar has submitted a credit dispute letter to the credit bureau

Vivint Solar spoke with the customer regarding their complaint on 9/Vivint Solar explained to the customer that a benefit analysis would be completed by 10/Vivint Solar will be calling the customer on 10/to explain the analysis