Vivint Solar

Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***
I provided a bill from my previous address and month at this address , Zac J*** does work there he is suspended for weeks I was told by him , it seems funny that happened when I made this complaint....I never asked to lower my kilowatt I ask for panels to be removed they are going about this for something I didn't ask for.I will provide the paper from Zac saying if I'm not happy they will remove the panel's and another thing I have reached out to vivint solar by phone times to Derak and no answer or call backI will keep trying until the panel's are removed as told Also I will take the loss from my overage and pay the bill from my pocket as I was told by vivint solar they will not pay the billJust remove the panel's

Vivint Solar spoke to our customer todayWe are arranging a 3rd party contractor to stop by and complete an inspection on the roof and interior to further determine the fault of the leak at the home

Complaint: ***
I am rejecting this response because:
Thank you.We are definitely NOT happy We have tried for over a year to get these solar panels fixed, via phone calls and emails to Vivint, and nothing has been resolved We have absolutely NO confidence that Vivint will ever resolve the issue We would like the panels removed, at no cost to us, and we are requesting arbitration We have already made three payments on a system that hasn't worked and we are tired of getting monthly billing notices for a system that STILL DOESN'T WORK On a side note, there are several consumers on the Vivint Facebook page that are complaining of the same problems This is ridiculous. Thank you.
Sincerely,
*** ***

Vivint Solar has spoken with the customer, and we have agreed on a resolution.

Vivint Solar spoke with the customer on 7/6/in regards to her complaintWe have come to a resolution and will stay in contact with the customer until the issue is resolved.

Vivint Solar contacted the customer on 8/and 8/and offered personal assistance to explain system performance and system benefitsVivint Solar will provide the customer with this information by the mutually agreed upon date

Vivint Solar contacted the customer and scheduled an appointment for 9/to repair the systemVivint Solar will ensure that the appointment is met to repair and troubleshoot all necessary equipment

Vivint Solar was able to accommodate the customers request and have their roofing contractor at the home during re-installationWhile performing the re-installation the customers contractor demanded that the re-installation be discontinued because of holes being drilling into
the roofVivint Solar spoke with the customer and assured them that the re-instillation was being completed in a professional mannerThe customer agreed to allow the install crew continue with the re-installation of the solar panelsThis was completed 04/19/2017, and all holes in the roofing materials were sealed and are currently in a water tight condition

Vivint Solar has reached out to the customer on 10/14/We have asked the customer to provide us with the Utility bills so we may be able to look into the rates and tiers with the utility companyHe will mail these to Vivint SolarWe also explained that once the bills are provided we will be able to explain rates, tiers and savings Vivint Solar will continue to work with the customer to come to a resolution within the terms of the contract

Vivint Solar spoke with the customer on 10/11/and provided a resolution for their billing concernsA credit was applied to their billing account to reflect the actual production that the customer's system produced

Vivint Solar has attempted communication with the customer, but has been unable to reach themVivint Solar will continue to reach out to the customer until they can be reached and their concerns have been addressed

Vivint Solar reached out to the customer on 11/18, we were able to leave a voicemail to address her concernsWe have also emailed her, requesting that she reach out to us to come to a resolutionVivint Solar will continue to reach out to the customer to come to an amicable resolution within the
terms of the agreement

Vivint Solar is with in the rights of the Power Purchase Agreement the customer took ownership of by signing a Transfer Agreement on 8/4/Vivint Solar is taking the concerns of the customer seriously and scheduled an appointment for 6/to inspect the electrical system and the metersVivint
Solar shows the system has produced power as it was estimated to produce

Vivint Solar attempted to reach out to the customer regarding the complaintWe called the customer on 2/and 2/and left the customer a voicemailWe also emailed the customer to address their concernVivint Solar will continue to contact the customer and work a resolution regarding the
complaint

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.I spoke in detail to the Conflict Resolution department, and all issues were explained to me and should be taken care of. We also received a refund as requested
Sincerely,
*** ***

Vivint Solar has contacted the complainant, and are working towards a satisfactory resolution

We have reached out to the customer regarding their complaintWe will be working with the customer and their Customer Success Manager, to ensure the customer is updated during with Permission To Operate Process

Complaint: ***
I am rejecting this response because:until the technicians
show up on the scheduled date of Dec14, as guaranteed by Vivint and complete all necessary work to my satisfaction and adjust my bill which means during the summer months my breaker was off and I paid in full to my electric company without the discount of my solar service every and all aspects I demand reimbursement in full from Vivint for all my five months of payments which means Vivint must track The prior years Of summer months when my electric bill would be the highest Until this entire fiasco on Vivints part is resolved to my COMPLETE satisfaction I will not pay a dime nor will I consider this complete If need be I will hire an attorney to collect what is due to me and the stress and aggravation this has caused for five months This company should be embarrassed by their lack of customer service which unfortunately I have found out I am not the only one which once they contract you they don't give a damn what happens afterwards My advice would be if they call or show up at your house run as fast as you can away from these people they are no good I am so sorry I got involved with them this was the worst decision ever !!!
Sincerely,
*** ***

Vivint Solar has attempted to reach out to the customer regarding the complaintWe emailed the customer, called and left a voicemail on 10/7/Damage Resolutions will continue to reach out to the customer to schedule a Damage Assessment and come to a resolution within the terms of the
contract

Vivint Solar contacted the customer on 10/via telephoneWe provided information to the customer regarding the Power Purchase Agreement, Online billing, Solar Production and an overview of how the system work in conjunction with the customers utility companyThe customer has agreed to send us
copies of their utility for us to further review their billing concerns