Vivint Solar

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I do agree with this response, since the last one was sent to me with informationI am still holding Vivint Solar to correct and fix all the damages in my houseI am moving as of June 2nd and cannot rent out my house until all damages are fixed
Sincerely,
*** ***

Revdex.com:I have received a refund from Vivint Solar for the amount of $Thank you for all your help in expediting this claim
I have reviewed
the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

We currently have an account coordinator who has been working with the customer on a weekly basis. The customer has been very willing to provide any and all information that the customer has received from the utility company. We are maintaining correspondence and working to
expedite the customer's request to get permission to operate from the utility company

Vivint Solar is currently trying to contact the customer to resolve all concerns

Vivint Solar has spoken with the customer, and we have addressed their billing concernVivint Solar has issued a credit to the customers billing account, and advised the customer that the credit will be applied to their account within 7-business days.

Vivint Solar has spoken with the customer and agreed upon a course of action for resolution of concerns with in the contract terms as signed by the customer

Vivint Solar will reach out to the customer to go over the billing and answer any question related to the systemAdditionally, we will be able to explain the benefits to the customer at that time

Vivint Solar called me and left a message on November 25, at 4:PM and I returned
the call at 5:Pm on November 25, and left a message saying that I was returning her call and to call me back. As of November30, at 6:Pm I have not heard back from them
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

A member of our Management Team from the Billing department has spoken with the customerWe have re-enrolled the customer for automatic payments, with his updated Credit CardVivint Solar has resolved the payments issues with the customer

Vivint Solar has verification that all of the electrical work performed was done up to code, as per the County inspectorAny electrical work performed in addition to what is required by the County is the responsibility of the customer

Complaint: ***
I am rejecting this response because: Vivint Solar will not lift the lien/encumbrance.Security Lending, will not do any reverse mortgages nationwide, if the homeowner has Vivint Solar on their property in the near future
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: in my last rejection email I stated that I didn't want makayla contacting us because she politely rude and demanding that we have no choice but to take the solar and we don't want it anymore Seeing how this is June already and still have no solar WE DO NOT WANT THE PANELS OR VIVINT AOLAR DUE TO THEIR LACK OF CUSTOMER SERVICE AND COMMUNICATION We are so frustrated over this whole situation that I will take the solar panels down myself and they can pick it up We don't want it, they don't deserve our money seeing how they cannot communicate or give good customer service
Sincerely,
Sonia G***

Complaint: ***
I am rejecting this response because:
Yes pleaseI didn't respond because they said they were working on resolving the issues, however they never did. The attorney general is contacting them as well
Sincerely,
*** ***

Thank you for reaching out to Vivint Solar We are a sister company, having started under Vivint Smart Home, that provides solar energy solutions We recommend contacting them directly at [email protected] regarding your concerns.

We have spoken to the consumer and the VSLR customer regarding the account in question We are working with VSLR customer at this time to resolve the complaint brought forward by the consumer This has yet to be resolved at this time and we will continue to work to find a amicable
resolution that remains within the terms of the signed agreement

Vivint Solar has provided options for the customer that are within the terms and conditions of the Power Purchase AgreementThese options are as follows; An awhich includes installing more solar panels under a Solar Purchase agreement OR a reduced buyout option to purchase the current system and close her account with Vivint SolarVivint Solar is unable to offer any other options that can meet the customer's requestVivint Solar has not broken any terms within the agreement signed by the customer. Vivint Solar will stand by their offer, should the customer decide to move forward with one of the options provided.

In order to ensure that the system is working at full capacity, a technician will be going out on Wednesday, December 20thAt times, Vivint Solar will install secondary backup meter like the one located at the customer's home, to ensure accurate readingsThis meter does not communicate with the local utility provider, and therefore, any issues with it will not affect the utility's ability to register production from the systemVivint Solar's specialist has spoken with the costumer as of today to confirm the appointment for Wednesday, and we will follow up with the customer by the 28th

Vivint Solar has attempted to contact the customer via telephone and via email on 4/27/18 with no responseVivint Solar will continue to contact the customer regarding their complaint to discuss a resolution within the terms of the agreement

Vivint Solar is working on a resolution

Per the PPA contract, the customer is responsible for any fees associated with their panel removal requestFurthermore, a Customer requested shutdown during the first five (5) years of the Agreement will be done at Our sole discretion and at a cost mutually agreed on before We remove the system
After the sixth anniversary of the In-service date, the customer does have the option to buy out or transfer the system in their name