Vizio

Dear Revdex.com Representative:   VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any complaint reported to the Revdex.com very seriously.   Please be advised that upon review of the complaint VIZIO has determined that this complaint is not covered under VIZIO’s warranty. The customer agreed to updates regarding the TV and application performance when the terms of service and acknowledgement agreement was accepted. If these were not accepted, the customer’s TV would not have been able to connect to the network. VIZIO has contacted this customer and has handled this complaint under the terms of VIZIO’s warranty. Accordingly, VIZIO considers this matter closed.   At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.     Sincerely, VIZIO, Inc.

Dear Revdex.com Representative: VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes...

any complaint reported to the Revdex.com very seriously. Please be advised that upon review of the complaint VIZIO has determined that this complaint is not a warranty issue, but rather a buyer’s remorse issue.  A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty.  VIZIO has contacted this customer and stated that what the customer is asking for is not covered under the warranty, as there is nothing wrong with the unit itself, but rather, the features are not what the customer wanted.    At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.   Sincerely, VIZIO, Inc.

Dear Revdex.com Representative: VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted].  As always, VIZIO takes any complaint reported to the Revdex.com very seriously. Please be advised that VIZIO has determined that...

the VIZIO television in question suffered a non-manufacturing defect. Copies of pictures VIZIO received from the customer are attached for your review.  Non-manufacturing defects are not covered under VIZIO’s warranty.  A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty.  In the interest of providing customer satisfaction VIZIO has offered the customer a replacement VIZIO television at a discounted price.  This is the only offer VIZIO is able to make at this time. At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.   Sincerely, VIZIO, Inc.

VIZIO, Inc. (“VIZIO”) is in receipt of [redacted]. As always, VIZIO takes any complaint reported to the Revdex.com very seriously.
Please be advised that the VIZIO product in question in this complaint is covered under VIZIO’s manufacturer’s warranty.  A copy of the...

warranty can be viewed online at http://www.vizio.com/warranty. A VIZIO customer service representative has contacted the customer and per VIZIO's warranty offered the customer a replacement VIZIO product, which the customer has accepted.  Accordingly VIZIO considers this matter closed. 
At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product  feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.  
Sincerely,
VIZIO, Inc.

Dear Revdex.com Representative:
VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s
(“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO
takes any complaint...

reported to the Revdex.com very seriously.
Please be advised that VIZIO has determined that the VIZIO television in question
suffered a non-manufacturing defect. Copies of pictures VIZIO received from the
customer are attached for your review.  Non-manufacturing defects are not covered
under VIZIO’s warranty.  A copy of VIZIO’s warranty can be viewed online at
http://www.vizio.com/warranty. In the interest of providing customer satisfaction
VIZIO has offered the customer [a replacement VIZIO television at a discounted
price to assist the customer with the repair of their VIZIO product/other offer]. 
This is the only offer VIZIO is able to make at this time.
At VIZIO, the quality of our products is very important to us.  We rely on
and appreciate product feedback from our customers and encourage anyone
who has questions about or problems with our products to contact us at
https://vizio.custhelp.com/ for information and assistance.  
Sincerely,
VIZIO, Inc.

Revdex.com:
I have received a reply from Vizio regarding my complaint.
The resolution was one of satisfaction.  They extended my manufacture warranty for 90 days beyond the purchase date of the original...

equipment. 
 
 
[redacted]
 
 
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

VIZIO,
Inc. (“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”)
notice regarding complaint number [redacted]. As always, VIZIO takes any complaint
reported to the Revdex.com very seriously.Please
be advised that VIZIO has determined that the VIZIO television in question
suffered a...

non-manufacturing defect. Non-manufacturing defects are not covered
under VIZIO’s warranty.  A copy of
VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty.  In
the interest of providing customer satisfaction VIZIO has offered the customer a
replacement VIZIO television at a discounted price.  This is the only offer VIZIO is able to make
at this time. At VIZIO, the quality of our products is very important to us.  We rely on
and appreciate product feedback from our customers and encourage anyone who has
questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and
assistance.   Sincerely, VIZIO, Inc.

Dear Revdex.com Representative:   VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any complaint reported to the Revdex.com very seriously.   Please be advised that upon review of the...

complaint VIZIO has determined that this complaint is covered under VIZIO’s warranty.  A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty.  VIZIO has contacted this customer and has handled this complaint under the terms of VIZIO’s warranty.  Accordingly, VIZIO considers this matter closed.   At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.     Sincerely,VIZIO, Inc.

Dear Revdex.com Representative: VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number 11787036. As always, VIZIO takes any complaint reported to the Revdex.com very seriously. Please be advised that upon review of the complaint...

VIZIO has determined that this complaint is not a warranty issue and has been addressed internally   At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at [redacted] for information and assistance.   Sincerely, VIZIO, Inc.

Dear Revdex.com Representative: VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes...

any complaint reported to the Revdex.com very seriously. Please be advised that VIZIO has determined that the VIZIO television in question suffered a non-manufacturing defect. Copies of pictures VIZIO received from the customer are attached for your review.  Non-manufacturing defects are not covered under VIZIO’s warranty.  A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty.  In the interest of providing customer satisfaction VIZIO has offered the customer a replacement VIZIO television at a discounted price.  This is the only offer VIZIO is able to make at this time. At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.   Sincerely, VIZIO, Inc.

Dear Revdex.com Representative: VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any complaint reported to the Revdex.com very seriously. Please be advised that upon review of the complaint...

VIZIO has determined that this complaint is covered under VIZIO’s warranty.  A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/[redacted].  VIZIO has contacted this customer and has handled this complaint under the terms of VIZIO’s warranty.  Accordingly, VIZIO considers this matter closed.   At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.   Sincerely, VIZIO, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.No resolution was offered by Vizio other than for me to spend more money on another TV that has the same issue. My only request is that they update the app but they refuse to update the app. At this point  I would like a refund on the defective tv.
Regards,
[redacted]

To Whom It May Concern:
 
VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s
(“Revdex.com”) notification regarding Revdex.com complaint number [redacted]. As always, VIZIO takes any complaint reported to the
Revdex.com very...

seriously. 
In the interest of providing customer satisfaction VIZIO has contacted
the complainant in an effort to resolve this issue. A representative from VIZIO
spoke with the complainant over the phone, and has resolved this issue. 
At VIZIO, the quality of our products is very important to us.  We rely on and
appreciate product feedback from our customers and encourage anyone who has
questions about or problems with our products to contact us at
https://vizio.custhelp.com/ for information and assistance.

Dear Revdex.com Representative:
 
VIZIO, Inc. (“VIZIO”) is in receipt of the RevDex.com’s (“Revdex.com”) notification regarding Revdex.com complaint number
[redacted]. As always, VIZIO takes any complaint reported to
the Revdex.com very seriously.
 
In the...

interest of providing customer satisfaction VIZIO has
contacted the complainant in an effort to resolve this issue.
A representative from VIZIO spoke with the complainant over
the phone, and the issue is resolved.
 
At VIZIO, the quality of our products is very important to us.
We rely on and appreciate product feedback from our customers
and encourage anyone who has questions about or problems with
our products to contact us at https://vizio.custhelp.com/ for
information and assistance.  
Sincerely,
VIZIO, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Vizio did not respond to my reference to the Song-Beverly Consumer Warranty Act. If Vizio wants me to accept any response, their response needs address the cited Song-Beverly Consumer Warranty Act and not just that the TV is out of Warranty, 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.VIZIO was to sent a repair tech to my home 02/09 - the tech didn't show upI contacted VIZIO again and they rescheduled for 02/14 - the tech didn't show up nor responded to my phone calls or text messagesMy tv still isn't repaired and am waiting on a resolution from VIZIO. 
Regards,
[redacted]

Dear Revdex.com Representative: VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any complaint reported to the Revdex.com very seriously. Please be advised that upon review of the complaint...

VIZIO has determined that this complaint is covered under VIZIO’s warranty.  A copy of VIZIO’s warranty can be viewed online at [redacted].  VIZIO has contacted this customer and has handled this complaint under the terms of VIZIO’s warranty.  Accordingly, VIZIO considers this matter closed.   At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at [redacted] for information and assistance.   Sincerely, VIZIO, Inc.

To Whom It May Concern:
 
VIZIO, Inc. (“VIZIO”) is in receipt of the RevDex.com’s (“Revdex.com”) rebuttal regarding Revdex.com complaint number [redacted]. As always,
VIZIO takes any complaint reported to the Revdex.com very seriously.
 
VIZIO is unable to meet the complainant’s request of a panel
repair at no charge under the warranty as Ms. [redacted]’s complaint involves a
non-manufacturing defect. VIZIO will include pictures of Ms. [redacted]’s
television along with this response.  
 
In the interest of providing customer satisfaction VIZIO has
contacted the Ms. [redacted] and made her an offer to purchase a replacement
television at a discounted price.  This is the only offer VIZIO will make
to Ms. [redacted].  At this time Ms. [redacted] has declined the offer.
 
At VIZIO, the quality of our products is very important to
us.  We rely on and appreciate product feedback from our customers and
encourage anyone who has questions about or problems with our products to contact
us at https://vizio.custhelp.com/ for
information and assistance.

Dear Revdex.com Representative:VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that upon review of the complaint VIZIO has...

determined that this complaint is covered under VIZIO’s warranty.  A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty.  VIZIO has contacted this customer and has handled this complaint under the terms of VIZIO’s warranty.  Accordingly, VIZIO considers this matter closed.At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.   Sincerely,VIZIO, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[I am very dissatisfied with the entire refund/return/pickup has all be played out.  Honestly, they never respond to your request with any personal flair to the actual situation.  Below is their response to EVERY ISSUE that you've presented to them.  I had to fight for my refund, remain on hold for minutes, probably hours, discuss over and over again with everyone I spoke with my dissatisfaction with their product, until I FINALLY was presented with "Yes, we will refund your money for the TV".  Well, the pick up of the TV has been a disaster and just found out that even though the TV was scheduled by a VIZIO representative for Saturday, Nov 1, the TV actually went BACK to the delivery companies warehouse where it sat until I reached out to them to find out why my tracking number kept coming back "Shipment not found".  Last night, one of the Manna Representatives (Nia) had called me to let me know the TV was NOT shipped back, only brought back to their warehouse because they had NO OTHER INFORMATION from VIZIO as to WHERE to ship it.  So, instead of the TV being picked up and shipped out and delivered before Thursday, the day VIZIO cuts checks, it was SHIPPED BACK TO VIZIO on Thursday, today, November 6th.  So, we NOW have to wait possibly another week before our check is cu, to which I don't even know at this point if I am going to be getting getting anything.  I am sure they will find something to dispute.  So, that is my REJECT OFFER and "I do not accept the response made by the business to resolve this complaint" ..... I WANT MY COMPLETE REFUND ASAP .... They wanted their TV back, which they set up, they messed up and now will pay up!!!Their COMMON response to EVERYTHING ...
Dear Revdex.com Representative:
VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s
(“Revdex.com”) notice regarding complaint number[redacted]. As always,
VIZIO takes any complaint reported to the Revdex.com very seriously.
Please be advised that upon review of the complaint VIZIO has determined that this
complaint is covered under VIZIO’s warranty. A copy of VIZIO’s warranty can be
viewed online at http://www.vizio.com/warranty. VIZIO has contacted this customer
is has handling this complaint under the terms of VIZIO’s warranty. 
 At VIZIO, the quality of our products is very important to us.  We rely on
and appreciate product feedback from our customers and encourage anyone who has
questions about or problems with our products to contact us at
https://vizio.custhelp.com/ for information and assistance.  
Sincerely,
VIZIO, Inc]
Regards,
[redacted]