Vizio

I bought a VIZIO 48" Smart TV in Nov 2014. On May 29, 2016 the TV just stopped working. It would no longer power on. I contacted VIZIO customer service and was informed there was nothing that could be done as it was out of the warranty period of 1 year. Unfortunately, VIZIO would rather lose a customer than to make this right. I could understand if I was way out of warranty but it's only been 1.5 years and I paid $479.99! It's a hard pill to swallow.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
1.)  The original purchase receipt is attached.  The specific unit which is not working now is a refurbished replacement unit provided by Vizio to replace the unit on the receipt, which failed earlier.
 
2.) A video showing the unit failing to turn on is viewable at this link:
[redacted]
 The name and phone number used when contacting Vizio was [redacted]  The email address used to contact vizio was [redacted]
Regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have a VIZIO TV, which is a TV manufactured by VIZIO.  The TV I have, and the photos that I sent, do show a Manufacturer’s defect, as it is failing LED Zones.  This is not the only issue.  The TV locks up, the TV blurs.  The VIZIO TV shows shadowed dotted lines moving across the screen.  The VIZIO TV has vertical shadowed lines one light images.  I do not understand how VIZIO can say it is not their issue, when everything that is happening is a Manufacturer’s Defect. Thanks,[redacted]

Dear Revdex.com Representative:VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s(“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that VIZIO has determined that the VIZIO television in question in this complaint has been out of warranty by approximately 1 year. A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty. In the interest of providing customer satisfaction VIZIO has offered the customer [a replacement VIZIO television at a discounted price/our split cost repair service to assist the customer with the repair of their VIZIO product/other offer]. This is the only offer VIZIO is able to make at this time.At VIZIO, the quality of our products is very important to us. We rely onand appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.   Sincerely,VIZIO, Inc.

Dear Revdex.com Representative: VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any...

complaint reported to the Revdex.com very seriously. Please be advised that VIZIO has determined that the VIZIO television in question in this complaint has been out of warranty by approximately 3 years.  A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty.  In the interest of providing customer satisfaction VIZIO attempted to offer the customer a replacement VIZIO television at a discounted price. However, the customer declined any offers. This is the only offer VIZIO is able to make at this time. At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.   Sincerely, VIZIO, Inc.

To Whom It May Concern:
VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s
(“Revdex.com”) rebuttal regarding Revdex.com complaint number[redacted]. As always,
VIZIO takes any complaint reported to the Revdex.com very seriously.
In...

the interest of providing customer satisfaction VIZIO has contacted
the complainant in an effort to resolve this issue. A representative
from VIZIO spoke with the complainant, and has made an offer to the
complainant to resolve this issue.
At VIZIO, the quality of our products is very important to us. We rely
on and appreciate product feedback from our customers and encourage
anyone who has questions about or problems with our products to contact
us at https://vizio.custhelp.com/ for information and assistance

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dear Revdex.com Representative: VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) request for additional information regarding complaint number [redacted].   Regarding Mr. [redacted]s inquiry about the Song-Beverly Consumer Warranty Act, §1793.03 (b) states that “Every manufacturer making an express warranty with respect to an electronic or appliance product described in subdivision (h), (i),(j), or (k) of Section 9801 of the Business and Professions Code, with a wholesale price to the retailer of one hundred dollars ($100) or more, shall make available to service and repair facilities sufficient service literature and functional parts to effect the repair of a product for at least seven years after the date a product model or type was manufactured, regardless of whether the seven-year period exceeds the warranty period for the product.” VIZIO complies with this Act. VIZIO offers a one year limited warranty on parts and labor. According to the information provided in Mr. [redacted]s initial complaint, his television would have been eligible for warranty services through July of 2014. Mr. [redacted]s television is approximately one year beyond the expiration of the limited warranty.  VIZIO has several authorized servicers who can repair televisions that are past the Limited Warranty time frame. Our Service Team would be happy to assist anyone who has questions about getting in touch with an authorized service and repair shop, and can be contacted at https://vizio.custhelp.com/ for further information and assistance.    Sincerely, VIZIO, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Due to the fact I have not recieved a replacement device that works correctly and is of any use to me as of yet also I am not closing out this issue till I get a unit worth the two no call no show delieverys that waisted a day away from work and 80.00 for a person to be there a 2nd time I need an upgrade at this point or a refund of my money spent.
I do have two emails confirming delievery but no one ever showed up on ethier day and this replacement is still in California.]
Regards,
[redacted]

Dear Revdex.com Representative: VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any complaint reported to the Revdex.com very seriously. Please be advised that VIZIO has determined that the...

VIZIO television in question in this complaint has been out of warranty by approximately 2 months.  A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty.  In the interest of providing customer satisfaction VIZIO has offered the customer a replacement VIZIO television at a discounted price.  This is the only offer VIZIO is able to make at this time. At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.   Sincerely, VIZIO, Inc.

Dear
Revdex.com Representative: VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s
(“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any
complaint reported to the Revdex.com very seriously.Please
be advised that VIZIO has determined that the...

VIZIO television in question in
this complaint has been out of warranty by approximately 20 days.  A copy of VIZIO’s warranty can be viewed
online at http://www.vizio.com/warranty.  In
the interest of providing customer satisfaction VIZIO has offered the customer a
replacement VIZIO television at no cost to the customer.  This is the only offer VIZIO is able to make
at this time. At VIZIO, the quality of our products is very important to us.  We rely on
and appreciate product feedback from our customers and encourage anyone who has
questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and
assistance.   Sincerely, VIZIO, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Left a voicemail last week asking for an update. Have yet to hear back.

Dear Revdex.com Representative: VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes...

any complaint reported to the Revdex.com very seriously. Please be advised that VIZIO has determined that the VIZIO television in question in this complaint has been out of warranty by approximately 2 1/2 years.  A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty.  In the interest of providing customer satisfaction VIZIO has offered the customer a replacement VIZIO television at a discounted price.  This is the only offer VIZIO is able to make at this time. At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.   Sincerely, VIZIO, Inc.

Dear Revdex.com Representative:VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s(“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any complaint reported to the Revdex.com very...

seriously.Please be advised that upon review of the complaint VIZIO has determined that this complaint is covered under VIZIO’s warranty.  A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty. VIZIO has contacted this customer and has handled this complaint under the terms of VIZIO’s warranty. Accordingly, VIZIO considers this matter closed. At VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.   Sincerely,VIZIO, Inc.

Dear Revdex.com Representative:VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s(“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any complaint reported to the Revdex.com very...

seriously.Please be advised that upon review of the complaint VIZIO has determined that this complaint is covered under VIZIO’s warranty. A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty. VIZIO has contacted this customer and would like to resolve this matter under the standard terms of VIZIO’s warranty by offering the customer [replacement unit] however, the customer is unwilling to accept this offer. Thecustomer has found other means of handling the situation and no longer needs service from VIZIO.                                     ...⇄ At VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.   Sincerely,VIZIO, Inc.

Dear Revdex.com Representative: VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted] As always, VIZIO takes any complaint reported to the Revdex.com very seriously. Please be advised that VIZIO cannot fully investigate...

this complaint without additional information from the customer.  VIZIO has been unable to reach the customer regarding this matter.  VIZIO is requesting that the Revdex.com contact the customer and ask them to contact Vizio back from repeated attempts to contact the customer.   Again, VIZIO cannot further comment on this complaint without the above referenced information from the customer.  At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.   Sincerely, VIZIO, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I appreciate the fact vizio called me in regards to this complaint, however, I called back on five occassions to finally get a respone back hours later. I was told by vizio that due to the fact ITI (their repair company) only sees broken televisions that this does not impact the need for a recall. I feel since ITI indeed said there are a high number of the tvs that have issues that a recall still should be warrented. I have only had this tv for a year and a half and was told the repairs on it cost more than the tv itself, therefore it is a total loss. If the repair conpany states there is a high number of tvs with the same problem, I still feel as though I should have a exchange in regards to this matter. The simple fact I spent almost 1100 on a tv only a year and a half ago that is now rendered useless is not fair.  Vizio needs to look at this prpblem and correct it before more customers are plauged with the same problem I now am in. A discount on a new tv is not a fair resolution seeing I just purchased this one a year and a half ago and what makes vizio think I would want to purchase another piece of junk from them? This issue is considered unsolved at this step. Thank you.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
What else is there to say? Yes, they "tried" to contact me. I am busy working during their available hours, and the attempts I made to call them back were metwith voicemail. They are not going to change their story and neither am I.

Dear Revdex.com Representative:
VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s
(“Revdex.com”) notice regarding complaint number [redacted].
As always, VIZIO takes any complaint reported...

to the Revdex.com very seriously.
Please be advised that VIZIO has determined that the VIZIO television in question in
this complaint has been out of warranty by approximately 9 months.  A copy of VIZIO’s
warranty can be viewed online at http://www.vizio.com/warranty.  In the interest of
providing customer satisfaction VIZIO has offered the customer [a replacement VIZIO
television at a discounted price/our split cost repair service to assist the customer with
the repair of their VIZIO product].  This is the only offer VIZIO is able to
make at this time.
At VIZIO, the quality of our products is very important to us.  We rely on
and appreciate product feedback from our customers and encourage
anyone who has questions about or problems with our products to contact
us at https://vizio.custhelp.com/ for information and assistance.  
Sincerely,
VIZIO, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I filed a complaint with you about vizio and a resoloution was offered for the issue. once I agreed to accept the resolution I have not been contacted since. I am wondering what the issue is now. I never received the discounted replacement offer. It has been silence since I agreed to this