Vizio

Dear Revdex.com Representative:
VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s
(“Revdex.com”) notice regarding complaint number [redacted]. As always,
VIZIO takes any complaint reported...

to the Revdex.com very seriously.
Please be advised that VIZIO has determined that the VIZIO television in question in
this complaint has been out of warranty by approximately 3 years.  A copy of VIZIO’s
warranty can be viewed online at http://www.vizio.com/warranty.  In the interest of
providing customer satisfaction VIZIO has offered the customer [a replacement VIZIO
product free of charge to the customer].  This is the only offer VIZIO is able to make
at this time.
At VIZIO, the quality of our products is very important to us.  We rely on
and appreciate product feedback from our customers and encourage
anyone who has questions about or problems with our products to
contact us at https://vizio.custhelp.com/ for information and assistance.  
Sincerely,
VIZIO, Inc.

Dear Revdex.com Representative:VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”)notice regarding complaint number [redacted]. As always, VIZIO takes anycomplaint reported to the Revdex.com very seriously.Please be advised that VIZIO has determined that the VIZIO television in question in this complaint has been out of warranty by approximately 1 year and 4 months.  A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty.  In the interest of providing customer satisfaction VIZIO has offered the customer a replacement VIZIO television at a discounted price. This is the only offer VIZIO is able to make at this time.At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.   Sincerely,VIZIO, Inc.

Dear Revdex.com Representative:VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s(“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that VIZIO has determined that the VIZIO television in question suffered a non-manufacturing defect. Copies of pictures VIZIO received from the customer are attached for your review. Non-manufacturing defects are not covered under VIZIO’s warranty.  A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty.  In the interest of providing customer satisfaction VIZIO has offered the customer a replacement VIZIO television at a discounted price. This is the only offer VIZIO is able to make at this time. Since receiving the second complaint, VIZIO has been unable to reach the customer regarding this matter.At VIZIO, the quality of our products is very important to us.  We rely onand appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.   Sincerely,VIZIO, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
We believe this to be a warranty issue and expect full replacement of the TV. I do not believe I should incur additional expense to have a working TV. I also am disappointed no one has examined the TV. The pictures clearly reflect no damage to the box or the TV itself and the damage is internal. I request that we receive either a refund or a replacement. I am more than happy to schedule a time to have it looked at or would bring it to a location to have VIZIO examine it.
Regards,
[redacted]

Dear Revdex.com Representative:
VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s
(“Revdex.com”) notice regarding complaint number [redacted].
As always, VIZIO takes any complaint reported to the Revdex.com very seriously.
Please be advised that upon review of the complaint VIZIO has determined
that this complaint is covered under VIZIO’s warranty.  A copy of VIZIO’s
warranty can be viewed online at http://www.vizio.com/warranty. VIZIO has
contacted this customer and has handled this complaint under the terms of
VIZIO’s warranty. Accordingly, VIZIO considers this matter closed.
 
At VIZIO, the quality of our products is very important to us.  We rely on
and appreciate product feedback from our customers and encourage anyone
who has questions about or problems with our products to contact us at
https://vizio.custhelp.com/ for information and assistance.  
Sincerely,
VIZIO, Inc.

Dear Revdex.com Representative:VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s(“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that upon review of the...

complaint VIZIO has determined that this complaint is covered under VIZIO’s warranty. A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty.  VIZIO has contacted this customer and has handled this complaint under the terms of VIZIO’s warranty.  Accordingly, VIZIO considers this matter closed. At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.   Sincerely,VIZIO, Inc.

Dear Revdex.com Representative: VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any complaint reported to the Revdex.com very seriously. Please be advised that VIZIO has determined that the...

VIZIO television in question in this complaint is out of warranty as it was refurbished by another company than Vizio.  A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty.  The complainant has avoided contact with Vizio management repeatedly, and refuses to confirm information with us. The complainant provided a picture, to us and to the Revdex.com, which clearly shows a sticker that states it has no Vizio warranty, that was provided by the refurbishment company. At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.   Sincerely, VIZIO, Inc.

Dear Revdex.com Representative: VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any complaint reported to the Revdex.com very seriously. Please be advised that VIZIO has previously determined that the VIZIO television in question in this complaint has been out of warranty by approximately 2 months. A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty. In the interest of providing customer satisfaction VIZIO has previously offered the customer a replacement VIZIO television at a discounted price. This is the only offer VIZIO is able to make at this time. At VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance. Sincerely, VIZIO, Inc.

To Whom It May Concern:
VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s
(“Revdex.com”) rebuttal regarding Revdex.com complaint number [redacted]. As always,
VIZIO takes any complaint reported to the Revdex.com very seriously.
In the interest of providing customer...

satisfaction VIZIO has contacted
the complainant in an effort to resolve this issue. A representative
from VIZIO spoke with the complainant, and has made an offer to the
complainant to resolve this issue.
At VIZIO, the quality of our products is very important to us. We rely
on and appreciate product feedback from our customers and encourage
anyone who has questions about or problems with our products to contact
us at https://vizio.custhelp.com/ for information and assistance

I bought my 50 inch Vizio M50-C1 tv for the family for Christmas spending $628. It has been less than six months and today my TV completely stops working. It was plugged in to a surge protector the whole time; the Nintendo plugged in to the same surge protector is working just fine. I submitted an email to the company explaining my situation and they responded by recommending that I power cycle the TV. It was explained in my correspondence that I had already power cycled the TV.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.My original complaint was for two vizio televisions that have issues. Both televisions were given a "complimentary" repair from Vizio. Neither of which worked. One television a 50" was found to be un-repairable and the other was thought to be repaired but three weeks after the repair the issue returned. After researching the issues we are having with both televisions I found that there are over 1800 complaints through consumer protection and over 450 complaints with the Revdex.com. This does not appear to be a unique situation as it was explained to me by the Vizio resolution manager. There average cost of a 50" vizio television is at this time $400. With the number of complaints regarding this product my calculation is $900,000 dollars spent by consumers in the united states alone and vizio wants to say that because the 1 year warranty on their product expired that they should be not be held responsible to resolve the issues. I repeat my statement that there needs to be fair value for money spent. Vizio corporation is located in California. California has the Song Beverly Consumer Warranty Act (1793.03.) says that all electronics with a purchase priceof a $100  are to be warrantied against defect for a period of seven years. I feel that considering the number of complaints against vizio and the loss to consumers that a thorough investigation of the quality of this product should be considered. Too many people have put their faith and dollars into a company who four years ago was making a quality product today has lowered its standards of performance and in my opinion is defrauding american consumers. Their product only survives the 1 year warranty it provides and once the warranty has expired too many consumers are left with a product that does not operate as specified for its use. Vizio spent years building a product you could count on. A very good value for money spent and built a reputation that made it one of the top televisions in the country. That reputation is the reason consumers have continued purchasing this product. This is why when the resolution manager calls you to set up a complimentary repair and tells you that your situation is unique you believe him. But today and for the past few years Vizio has become a substandard product and no longer provides even moderate value for money spent. Using parts that are not even manufactured by Vizio as I saw when the back was taken off the television for the repair that didn't work. Vizio has turned into a throw away product and I do not consider spending another dime on this product money well spent. I am praying that the 55" 4K television I purchased a year ago November 27th doesn't crap out on me as the other two televisions have. But I will not be surprised if it does and expect Vizio to respond with the same level of appreciation for my customer loyalty as they have regarding the two televisions that are both LESS than two years old not almost two years old as they have stated in all of their responses. My hope is that all consumers will be protected by Corporations like Vizio.
Regards,
[redacted]

Dear Revdex.com Representative:
VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s
(“Revdex.com”) notice regarding complaint number [redacted]. As always,
VIZIO takes any complaint reported to the Revdex.com very...

seriously.
Please be advised that VIZIO has determined that the VIZIO television
in question in this complaint has been out of warranty by approximately
9 months. A copy of VIZIO’s warranty can be viewed online at
http://www.vizio.com/warranty. In the interest of providing customer 
satisfaction VIZIO has offered the customer [a replacement VIZIO television at
a discounted price to assist the customer with the repair of their VIZIO product]. 
This is the only offer VIZIO is able to make at this time.
At VIZIO, the quality of our products is very important to us. We rely on and
appreciate product feedback from our customers and encourage anyone who has
questions about or problems with our products to contact us at
https://vizio.custhelp.com/ for information and assistance.  
Sincerely,
VIZIO, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] I am completely unsatisfied with this "resolution". I was offered a new TV at a price of $450. At that price, I'm sure Vizio would be making yet more money off of me. I already paid for a 
new TV 3 months ago. If I were going to sink any more money in to a TV it would not be another Vizio. They claim it was not a manufacturing defect, but I certainly did nothing that would have caused any damage on even a fairly well made TV. And the wording in their warranty insures that once the TV is in the box, they are no longer responsible for it. It's just another case of a huge company not standing behind their product because they don't have to. Doesn't matter what is right or not. They know that there is really nothing I can do about it, so doesn't matter to them. 
But they definitely lost me as a customer. And I will spread the word to anyone I know looking at getting a new TV. Probably won't make even the tiniest of difference in their business, but
it's all I can do. Simply put - not a reputable company.

Dear Revdex.com Representative:VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s(“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that upon review of the...

complaint VIZIO has determined that thiscomplaint is covered under VIZIO’s warranty. A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty. VIZIO has contacted this customer and has handled this complaint under the terms of VIZIO’s warranty. Accordingly, VIZIO considers this matter closed. At VIZIO, the quality of our products is very important to us.  We rely on andappreciate product feedback from our customers and encourage anyone who hasquestions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.   Sincerely,VIZIO, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I'll confirm any information VIZIO wants, so that's a lie.  What information does VIZIO want confirmed?  I'll await their reply.Me avoiding contact with VIZIO is obviously completely false as evidenced by the numerous times I've called them, the numerous voice mails I left them, and the numerous e-mails I've sent them.  VIZIO is the one avoiding contact obviously.  VIZIO can reach me 24/7 at [redacted]@mail.com.    
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This company's defective product was returned for a refund by the retailer does NOT mean the matter is closed. This company has been rude, disrespectful and insulting throughout this entire ordeal and did NOT resolve the issue with us. The retailer went over and above to resolve this issue. NOT Vizio. They are liars and have zero customer service skills
Regards,
[redacted]

Dear Revdex.com Representative: VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any complaint reported to the Revdex.com very seriously. Please be advised that upon review of the complaint...

VIZIO has determined that this complaint is covered under VIZIO’s warranty.  A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty.  VIZIO has contacted this customer and has handled this complaint under the terms of VIZIO’s warranty.  Accordingly, VIZIO considers this matter closed. At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.   Sincerely, VIZIO, Inc.

I purchased a Vizio Smart TV for a guest bedroom less than 2 years ago. I called the retailer, Dell, who directed me to the manufacturer because they could do nothing for me as it was out of warranty. I called Vizio several times looking for some help, but I was instructed to order a new remote which surely was the issue. NOT! So I lost $40 for a new remote because I expedited it. It's now past the insanely quick return time of 14 days. I waited because I was told a manager would try to have the TV serviced for me. In the end, I was on the phone trying to get the TV fixed for about 6 hours and in the end no one was willing to cough up the money or power to fix the TV.. Apparently it is a systems firmware issue, but since no one would look at it, I have no idea. Basically the TV was rarely used and broke after the warranty ended. A total piece of junk that the company did not stand behind. The told me to buy a new one. $200 down the drain and horrible customer service. I don't think it would have the company to either fix it or replace it, but they refused. I promise to share this bad experience with everyone I know and will NEVER BUY A VIZIO AGAIN.

Dear Revdex.com Representative:VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s(“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any complaint reported to the Revdex.com very...

seriously.Please be advised that VIZIO has determined that the VIZIO television in question in this complaint has been out of warranty by approximately 2 years and 5 months.  A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty.  In the interest of providing customer satisfaction VIZIO has offered the customer areplacement VIZIO television at a discounted price.  This is the only offer VIZIO is able to make at this time.At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.   Sincerely,VIZIO, Inc.

Dear Revdex.com Representative: VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO...

takes any complaint reported to the Revdex.com very seriously. Please be advised that VIZIO has determined that the VIZIO television in question suffered a non-manufacturing defect. Copies of pictures VIZIO received from the customer are attached for your review.  Non-manufacturing defects are not covered under VIZIO’s warranty.  A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty.  In the interest of providing customer satisfaction VIZIO has offered the customer a replacement VIZIO television at a discounted price.  This is the only offer VIZIO is able to make at this time. At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.   Sincerely, VIZIO, Inc.