Vizio

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved, but I am without My TV, and I would apprecciate it if Vizio will send me one of their TV's from their warehouse because I feel that, yes, they owe me a refund of almost $400.00, $386.64, to be exact, but they have had me waiting on my refund for nearly  3 months now, and let me be clear for the record, I gave them my new address long before this refund check was even processed, and not to mention all of the lies, and unprofessionalism they were putting me through during my phone calls to them. Also, for the record, my case with Vizio, was created on (3-9-2015), and I reported my change of address to Vizio, on or around (4-13-2015), my request for a refund was done on or around (3-16-2015), so, out of respect for all the anguish and misrepresentation, lies and negative representatives I had to put up with at Vizio, I feel they should honor my refund, because at first I was told that I couldn't get a refund from a Vizio rep., and the next rep. said that I am entitled to a refund.  I want Vizio to send me a 42 inch TV, 120hz to 240hz, along with my refund, not one or the other, but both my refund and a new TV, from their warehouse.  I am in well deservence of this proposal to Vizio, and I know Vizio knows this and they should honor my proposition with all due respect.  Thank You! [redacted]Vizio
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] I am completely unsatisfied with this "resolution". I was offered a new TV at a price of $450. At that price, I'm sure Vizio would be making yet more money off of me. I already paid for a 
new TV 3 months ago. If I were going to sink any more money in to a TV it would not be another Vizio. They claim it was not a manufacturing defect, but I certainly did nothing that would have caused any damage on even a fairly well made TV. And the wording in their warranty insures that once the TV is in the box, they are no longer responsible for it. It's just another case of a huge company not standing behind their product because they don't have to. Doesn't matter what is right or not. They know that there is really nothing I can do about it, so doesn't matter to them. 
But they definitely lost me as a customer. And I will spread the word to anyone I know looking at getting a new TV. Probably won't make even the tiniest of difference in their business, but
it's all I can do. Simply put - not a reputable company.

To Whom It May Concern:
VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s
(“Revdex.com”) rebuttal regarding Revdex.com complaint number [redacted]. As always,
VIZIO takes any complaint reported to the Revdex.com very seriously.
In the interest of providing customer...

satisfaction VIZIO has contacted
the complainant in an effort to resolve this issue. A representative
from VIZIO spoke with the complainant, and has made an offer to the
complainant to resolve this issue.
At VIZIO, the quality of our products is very important to us. We rely
on and appreciate product feedback from our customers and encourage
anyone who has questions about or problems with our products to contact
us at https://vizio.custhelp.com/ for information and assistance

I bought my 50 inch Vizio M50-C1 tv for the family for Christmas spending $628. It has been less than six months and today my TV completely stops working. It was plugged in to a surge protector the whole time; the Nintendo plugged in to the same surge protector is working just fine. I submitted an email to the company explaining my situation and they responded by recommending that I power cycle the TV. It was explained in my correspondence that I had already power cycled the TV.

There should be a recall on all of these sets , at the very least these complaints should shared with all of ther venders that sale them. I'm out 1000$ on 2 50" vizios bought at Sam's on black friday, one for my mother and one for my son.both sets fail to power up just past the one year warranty.I called customer service several times getting the same results as everyone else.basically your just out your investment in a poor product and a even poorer offer to throw more money after money already wasted. Wow what a stand up company!

The business is still working on providing me with a resolution (exchange my TV for a different model). I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I will provide a rebuttal statement to re-open the complaint if the issue has not been followed through or if there are new issues.Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:Dear Sir/Madam, I have called a couple of times in return to their phone call.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved, else I will update you. Thank you for your prompt response and Merry Christmas
Regards,
[redacted]

Dear Revdex.com Representative:
VIZIO, Inc. (“VIZIO”) is in receipt of the RevDex.com’s (“Revdex.com”) notice regarding complaint number [redacted]. As
always, VIZIO takes any complaint reported to the Revdex.com very...

seriously.
In the interest of providing customer satisfaction VIZIO has contacted
the complainant in an effort to resolve this issue.In
the interest of providing customer satisfaction VIZIO has contacted the
customer to try and resolve this issue.
 
At VIZIO, the quality of our products is very important
to us.  We rely on and appreciate product feedback from our customers and
encourage anyone who has questions about or problems with our products to
contact us at https://vizio.custhelp.com/
for information and assistance.   
 
Sincerely,
VIZIO, Inc.

Dear Revdex.com Representative:VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s(“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that VIZIO has determined that the VIZIO television in question suffered a non-manufacturing defect. Copies of pictures VIZIO received from the customer are attached for your review. Non-manufacturing defects are not covered under VIZIO’s warranty.  A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty.  In the interest of providing customer satisfaction VIZIO has offered the customer a replacement VIZIO television at a discounted price. This is the only offer VIZIO is able to make at this time. Since receiving the second complaint, VIZIO has been unable to reach the customer regarding this matter.At VIZIO, the quality of our products is very important to us.  We rely onand appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.   Sincerely,VIZIO, Inc.

Dear Revdex.com Representative: VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any complaint reported to the Revdex.com very seriously. Please be advised that VIZIO has previously determined that the VIZIO television in question in this complaint has been out of warranty by approximately 2 months. A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty. In the interest of providing customer satisfaction VIZIO has previously offered the customer a replacement VIZIO television at a discounted price. This is the only offer VIZIO is able to make at this time. At VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance. Sincerely, VIZIO, Inc.

Hello, We bought a 55" VIZIO HDTV around 2/3 years ago, and now it just doesn't work, I get power to it but no sound or picture, I have delt with them on the phone and via facebook, when I spoke to them on the phone they really didn't/couldn't do anything for me, then I spoke to someone via facebook, and he emailed me back and said this..Terry,
Unfortunately, it appears that the TV would need to be repaired but is almost 2 years outside of the warranty. We would still like to assist you by splitting the cost of the repair. The cost to you for this would be $135. We would send the terms and conditions which would need to be signed and received back to us within 1-2 business days. Once we have received the terms and conditions back, ITI will be in contact with you in 5-6 business days to accept the payment. Once payment is received, ITI will setup a date and time to service the TV. If this is something you would like to move forward with, please let me know.
Thanks,
[redacted]
VIZIO.
Now I know I am not the only one who is having trouble with them, you should chk out their facebook page and read some of the comments...https://www.facebook.com/vizio/?fref=ts
I have tubed tv's that are 15/16 years old and they still work fine besides the HD which they don't have. I feel they should replace it or fix it at no charge to me.
Thank you.

Dear Revdex.com Representative:
VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s
(“Revdex.com”) notice regarding complaint number [redacted].
As always, VIZIO takes any complaint reported to the Revdex.com very seriously.
Please be advised that upon review of the complaint VIZIO has determined
that this complaint is covered under VIZIO’s warranty.  A copy of VIZIO’s
warranty can be viewed online at http://www.vizio.com/warranty. VIZIO has
contacted this customer and has handled this complaint under the terms of
VIZIO’s warranty. Accordingly, VIZIO considers this matter closed.
 
At VIZIO, the quality of our products is very important to us.  We rely on
and appreciate product feedback from our customers and encourage anyone
who has questions about or problems with our products to contact us at
https://vizio.custhelp.com/ for information and assistance.  
Sincerely,
VIZIO, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
VIZIO did contact me to try and resolve the matter, but as I stated on the phone several times was it was a brand new 40"  VIZIO Smart Flat Screen TV which had the registration card in the box and I filled it out did it online and never recieved any type of notice stating that warranty would be accepted or not due to the item being bought outside a retail establishment and infact the place I bought the TV brand new is a retail establishment. The two year warranty should be honored and the TV shall be replaced as a customer rep from VIZIO had told me several times that it would be not a problem and this rep knew that the TV in question was from a Pawn Shop and said that wouldn't be a problem, as long as I had the proper information that they requested which was proof of purchase and the model, and serial number from the TV and had all proper documents but then was told later by another rep and supervisor I'm out of luck and we can do nothing for me. The only resolution is a replacement Smart TV of the same size or bigger. It was told and promised to me by a rep of VIZIO and now they don't want to honor there word. What kind of service and business is this that take there word back on something, if it wasn't allowed then why tell a customer that it won't be a problem EVEN after the customer tells the Rep its from a pawn shop. The TV has white lines going through the screen and its only 5 months old. This has been a continuous problem by the company by reading online reports of the same issue and the company not wanting to cover the problem for some reason or other to avoid replacement costs on the company.
]
Regards,
[redacted]

Dear Revdex.com Representative: VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any complaint reported to the Revdex.com very seriously. Please be advised that VIZIO has determined that the...

VIZIO television in question in this complaint has been out of warranty by approximately 1 ½ years.  A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty.  In the interest of providing customer satisfaction VIZIO has offered the customer a replacement television to assist the customer. This is the only offer VIZIO is able to make at this time. At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.   Sincerely, VIZIO, Inc.

Dear Revdex.com Representative:VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s(“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that upon review of the...

complaint VIZIO has determined that thiscomplaint is covered under VIZIO’s warranty. A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty. VIZIO has contacted this customer and has handled this complaint under the terms of VIZIO’s warranty. Accordingly, VIZIO considers this matter closed. At VIZIO, the quality of our products is very important to us.  We rely on andappreciate product feedback from our customers and encourage anyone who hasquestions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.   Sincerely,VIZIO, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Vizio has very poor customer service. The customer service representatives are  very rude and condescending. I was offered to pay 700 dollars for a 50 inch refurbished TV, when I have already paid a 1000 dollars for a 70 inch defective one.
I thought a company of this magnitude would care more about the customer. 
Regards,
[redacted]

Dear Revdex.com Representative:VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s(“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any complaint reported to the Revdex.com very...

seriously.Please be advised that VIZIO has determined that the VIZIO television in question in this complaint has been out of warranty by approximately 2 years and 5 months.  A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty.  In the interest of providing customer satisfaction VIZIO has offered the customer areplacement VIZIO television at a discounted price.  This is the only offer VIZIO is able to make at this time.At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.   Sincerely,VIZIO, Inc.

Dear Revdex.com Representative: VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO...

takes any complaint reported to the Revdex.com very seriously. Please be advised that VIZIO has determined that the VIZIO television in question suffered a non-manufacturing defect. Copies of pictures VIZIO received from the customer are attached for your review.  Non-manufacturing defects are not covered under VIZIO’s warranty.  A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty.  In the interest of providing customer satisfaction VIZIO has offered the customer a replacement VIZIO television at a discounted price.  This is the only offer VIZIO is able to make at this time. At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.   Sincerely, VIZIO, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This company's defective product was returned for a refund by the retailer does NOT mean the matter is closed. This company has been rude, disrespectful and insulting throughout this entire ordeal and did NOT resolve the issue with us. The retailer went over and above to resolve this issue. NOT Vizio. They are liars and have zero customer service skills
Regards,
[redacted]

I bought a 40-inch (E400i-B2) Vizio from Costco for $385 on April 27, 2014. There were some minor problems with the remote and the TV occasionally froze, but I could live with it. Five months later the bottom quarter of the screen started flickering, as in LEDs going bad. When I called customer service, they had me email video of the problem, and then said my TV needed to be replaced. This rep would only offer me an inferior model as the replacement because my model was supposedly not available (even though I could put my exact model into a shopping cart to purchase from the Vizio website); she said my only other option was to get a refund. Two reps and two supervisors later, the last one finally offered me an identical TV but in a 48-inch. Cool – that should have been the first offer! Minus the arguing and eating up my time, I was satisfied. BUT… it took 10 days for the replacement to arrive on a Friday afternoon. By the time I got around to sitting down and setting everything up, it was 11pm and I discovered that I could use the menus just fine, take my time setting things up, etc., but as soon as I tried to stream anything (YouTube, NetFlix, Amazon Prime), the TV would just power down after 10-30 seconds. When I was finally able to reach Customer Service on Monday October 6th, I got a decent rep who apologized for the previous treatment I had received and arranged for another replacement 48-inch TV. On October 14th, having heard from no one, I contacted the delivery company and learned that the unit had just been released to them the previous day – 8 days after my phone call with Vizio. The second replacement TV arrived on Friday, October 17th. So I proceeded to set things up and start streaming a program. After six minutes, the TV froze for about a minute, then powered down. I went through the entire reboot drill (I had it memorized by then: unplugged my router and the TV for over a minute, started everything back up, reset the TV by holding the power button, reset to factory defaults, all the right steps), and then called Vizio once I got a program started streaming. By the time I got a rep on the line long enough to get all my history and information accounted for (about 15 minutes), the TV froze and powered down. Since this was the third bad TV in a row (the two replacements were both brand new E480i-B2 models), I concluded that Vizio could not deliver a working TV to me and conceded to get a refund. In order to get the refund, I had to email an image of my original Costco receipt from April and wait for Vizio to send me a box to pack the TV in. They would not schedule a pick-up until after I had boxed the TV up and called them back (instead of just sending a box with the pick-up company). It took five more days for my box to arrive and I called Vizio right away to schedule the pickup. It is now November 4th and I haven’t heard a peep from any courier. Vizio will not refund my money until they have the TV in hand, so I’m still waiting. The good news is that by the time I get my refund lots of good TV brands like Samsung, LG and Panasonic should be marked down for the holidays! I’m overwhelmed by Vizio’s customer service in the worst way possible, and cannot possibly recommend this brand to anyone. What a nightmare!