Vizio

Dear Revdex.com Representative:VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s(“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that upon review of the complaint VIZIO has determined that this complaint is covered under VIZIO’s warranty. A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty.  VIZIO has contacted this customer and has handled this complaint under the terms of VIZIO’s warranty. Accordingly, VIZIO considers this matter closed. At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourageanyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.   Sincerely,VIZIO, Inc.

Dear Revdex.com Representative: VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes...

any complaint reported to the Revdex.com very seriously. Please be advised that VIZIO has determined that the VIZIO television in question in this complaint has been out of warranty by approximately 2 years.  A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty.  In the interest of providing customer satisfaction VIZIO has offered the customer a replacement VIZIO television at a discounted price/our split cost repair service to assist the customer with the repair of their VIZIO product.  This is the only offer VIZIO is able to make at this time. At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.   Sincerely, VIZIO, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dear Revdex.com Representative:VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s(“Revdex.com”) notice regarding complaint number[redacted]. As always, VIZIO takes any complaint reported to the Revdex.com very...

seriously.Please be advised that upon review of the complaint VIZIO has determined that this complaint is covered under VIZIO’s warranty. A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty. VIZIO has contacted this customer and has handled this complaint under the terms of VIZIO’s warranty.  Accordingly, VIZIO considers this matter closed. At VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.   Sincerely,VIZIO, Inc.

Dear Revdex.com Representative:
 
VIZIO, Inc. (“VIZIO”) is in receipt of the RevDex.com’s (“Revdex.com”) notice regarding complaint number [redacted].
As always, VIZIO takes any complaint reported to the Revdex.com very seriously.
 
Please be advised that based upon VIZIO’s review of the
product in question, VIZIO has determined that the warranty on this product
expired prior to the customer contacting VIZIO regarding this matter.  In
the interest of providing customer satisfaction VIZIO has contacted the
customer and made the customer an offer to purchase a replacement VIZIO product
at a discounted price.  This is the only offer VIZIO is able to make to
the customer at this time. 
 
At VIZIO, the quality of our products is very important
to us.  We rely on and appreciate product feedback from our customers and
encourage anyone who has questions about or problems with our products to
contact us at https://vizio.custhelp.com/
for information and assistance.  
 
Sincerely,
VIZIO, Inc.

Dear
Revdex.com Representative: VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s
(“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any
complaint reported to the Revdex.com very seriously.Please
be advised that VIZIO has determined that the...

VIZIO television in question in
this complaint has been out of warranty by approximately 8 months.  A copy of VIZIO’s warranty can be viewed
online at http://www.vizio.com/warranty.  In
the interest of providing customer satisfaction VIZIO has offered the customer a
replacement VIZIO television at a discounted price.  This is the only offer VIZIO is able to make
at this time. At VIZIO, the quality of our products is very important to us.  We rely on
and appreciate product feedback from our customers and encourage anyone who has
questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and
assistance.   Sincerely, VIZIO, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]s 
 
Thank you for you response to my request.  I still did not understand how my new television would be out of warranty.  The product was not refurbished but brand new! 
One year from date is what I was told about and read on my warranty!

Dear Revdex.com Representative:
VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number 1[redacted].
VIZIO has reviewed this complaint and has had a customer service representative reach out to Mr. [redacted] to go over the specific concerns he is having regarding his VIZIO product. At this time VIZIO believes that Mr. [redacted]’s VIZIO product is not experiencing a software issue with the Amazon Prime App. VIZIO is working towards a resolution with Mr. [redacted], and hopes to have this matter resolved shortly.  VIZIO will send a follow up message to the Revdex.com when and if a resolution has been reached.
We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.  
Sincerely,
VIZIO, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Vizio did contact me and gave me no help. They just told me what their message to the Revdex.com says. Basically I'm SOL with no help, only an apology which doesn't give me a working bluray player or money to get a working bluray player. My family now has a bluray player that functions but wont play new bluray discs, also we are without the money spent for this player. In conclusion they were no help, did not offer any customer support, and gave me the runaround that lead to nowhere. I'm left here to deal with myself as "CUSTOMER SUPPORT" Thank you Revdex.com for your help and I hope this reflects against Vizio's Revdex.com rating VERY VERY POORLY!!!!
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Shawn [redacted]

Dear Revdex.com Representative:VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that VIZIO cannot fully investigate this complaint without additional information from the customer.  VIZIO has been unable to reach the customer regarding this matter.  VIZIO is requesting that the Revdex.com contact the customer and ask them to provide VIZIO with the following information:
 
(1)   Proof of purchase or receipt for the VIZIO Product
(2)   Pictures of the purported issue with the VIZIO Product
(3)   The customer’s name and phone number that was used when the customer initially contacted VIZIO.
Again, VIZIO cannot further comment on this complaint without the above referenced information from the customer.  At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at [redacted] information and assistance.   Sincerely,VIZIO, Inc.

We have a 3 year old 70 inch VIZIO tv which we loved, but upon sitting down to have a family movie night (something our five kids really look forward to) we found our sound worked fine but the screen was blank. This was a huge surprise to us as like I said it's just 3 years old and that's not old at all for a TV. We began to look and see if there was any reason for this and found it to be a very common even known problem in certain 70.inch VIZIO tvs. What we seen showed recalls on the product, and upon contacting them that was told to my husband as being true. however it was past the 2 year warranty so there was nothing they could do. Imagine our surprise when we found out that our newer tv right in the Christmas season was now junk and they were not going to help. Well coming from a small business owned family I did send another email stating that if they new the tv was recalled they should have to fix it with no response, so I went to their Facebook page and posted a similar complaint where they responded very fast. Sadly they offered a very small discount to us, but still no where near fair for something they knew was wrong with their TV. So I called to talk to someone personally about why that was the best they could do if the tv was recalled and they informed me none of their products had been recalled. That this offer was the best they could do. It takes a lot for me to complain because having being raised in a small business family I know customers can often be rude crude and down right mean. However I also learned if there is a mistake you made and you know it (many many of this exact tv doing the same thing) you do all you can to fix it and keep costumer happy. I have always loved Vizio and as earlier stated we have 5 children so there are several tvs in our home with 3 well now 4 more to come this Christmas. Now being scared that the extreme money spent on these tvs will only last a few short years I will have to find a new brand to look into. I hate this because they are a large enough company that they should admit their manufacture screw up and fix their wrong. I am not saying they have to give people a brand new TV which would be awesome haha but a couple hundred dollar discount on a 1000+ tv is sad. Our country's economy is rough and to expect people to buy a new TV $875 or more is a lot to ask. I can only pray that the higher management can make it known that if the company makes a mistake they should HAVE to fix it in the most reasonable way they can. To some people this size tv is a special purchase that they expect to last them quite some time because they have saved lots of magnet to purchase it. the company knows of the mistake that they made in manufacturing because it's happened to several of their products but their offer of fixing it is upper 800s or more that's the deal they gave. That's sad

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The issue was not weather or not the TV would be covered under the warranty as the TV was less than a year old it was. The issue became we were told many times by multiple representatives that the process from the initiation of the warranty process until the delivery of the TV would be 7-10 days. I called Vizio on 9/11/16 because the TV failed to turn on. The representative set it up so someone would come to our house to fix it. 9/12/16 received a call from Vizio that was cancelled and Vizio was shipping a tv, and again confirmed with the rep several times the process would take 7-10 days. 9/18/16 called Vizio again and received confirmation that [redacted] received the TV. 9/22/16 received a call from [redacted] that they were not delivering the TV until 9/28/16. Called 9/22/16 called Vizio again and received confirmation that the TV was processed through [redacted] system on the 19th. poke to the Super [redacted] and he stated once the TV goes to the delivery service there is nothing he can do except send an escalation email as it is out of his hands. It could take 48 hours for [redacted] to respond to the escalation email. The supervisor gave tracking number and number for us to call [redacted]. Tracking number given en[redacted] 9/22/16 called [redacted] at [redacted] gave her the tracking number given by [redacted] at Vizio. [redacted] confirmed my information and said I was sent up for Delivery on 9/23/16 between 12pm-4pm. 9/23/16 no delivery.9/23/16 called [redacted] gave him the tracking same tracking number. He pulled up someone else's information and they were scheduled for a Delivery on 9/23/16 instead of me. [redacted] gave the correct tracking number and said that my delivery was still on 9/28/16. Which was out of the timeframe of the 7-10 business days that was given.  9/24/16 [redacted] from Vizio called and said that he would see about getting the TV on Monday or Tuesday (9/26-9/27) and that if [redacted] would not deliver it those days then he would look into other avenues for me to get the TV. He was supposed to follow up to see if the TV was going to be delivered in that timeframe and never did.  9/26 received a call from [redacted] at [redacted] and she said she just received an escalation regarding the TV and as the Trucks were already out the TV could not be delivered on 9/26. She was working on a delivery for 9/27. She stated that [redacted] had 7-10 days from when they received the TV to deliver it. She is the second person at [redacted] to tell me this. I told her that Vizio promised 7-10days from the start of the process and she said it wasn't true.  I had to call Vizio again and again the issue had to be escalated and [redacted] again called back and was able to get a delivery for 9-27 and the TV has been delivered. I am upset with the process and miscommunication that we had to go through to finally get this TV. Not to mention that when I called the representative agree that the TV was being delivered out of the time frame promised yet no one could do anything. The deliver process was stressful as [redacted] will schedule a day but not give a time frame for delivery until the day before the delivery. To expect people to take a day off of work for an item that may or may not be delivered is upsetting.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would probably resolve my complaint, when the proposed action is executed. Visio has proposed to replace my malfunctioning TV with a refurbished equivalent model which resolves this issue "90% of the time." [their words].  Action has commenced to do this, and I have been notified by the carrier that they have the replacement item, though no delivery date has been established. When the replacement item has been delivered, installed, and tested, I will be in a position to return and close out this action.  Until then, the Revdex.com should leave this open.
Regards,
[redacted]

To Whom It May Concern:
VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notification regarding Revdex.com complaint number [redacted]. As always, VIZIO takes any complaint reported to the Revdex.com very seriously.
In the...

interest of providing customer satisfaction VIZIO has contacted the complainant in an effort to resolve this issue. A representative from VIZIO spoke with the complainant over the phone, and is working with the complainant to resolve this issue.
At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Vizio just picked up the tv on a Thurs. November, 20, 2014.  The company that Vizio used scheduled a pick up for Wednesday, November 19, 2014 between 12:00 p.m. and 4:00 p.m.  When no one arrived by 5:20 p.m.  I called and " Oh I am sorry there was a mistake, you aren't scheduled until tomorrow."  I really want to keep this case open until I actually receive my refund. Since as you can see there have been many mistakes made.
Thank you,
[redacted] L [redacted]

Dear
Revdex.com Representative: VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s
(“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any
complaint reported to the Revdex.com very seriously.VIZIO
has been unable to reach the...

customer regarding this matter.  VIZIO is requesting that the Revdex.com contact the
customer and ask them to contact VIZIO back to resolve the complaint.Again, VIZIO cannot
further comment on this complaint without speaking to the customer.  At VIZIO, the quality of our products is very
important to us.  We rely on and appreciate product feedback from our
customers and encourage anyone who has questions about or problems with our
products to contact us at https://vizio.custhelp.com/ for information and
assistance.   Sincerely, VIZIO, Inc.

Dear Revdex.com Representative:VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s(“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that VIZIO has determined...

that the VIZIO television in question in this complaint has been out of warranty by approximately 6 months.  A copy of VIZIO’s warranty can be viewed online at [redacted].  In the interest of providing customer satisfaction VIZIO has offered the customer [a replacement VIZIO television free of charge].  This is the only offer VIZIO is able to make at this time.At VIZIO, the quality of our products is very important to us. We rely onand appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.   Sincerely,VIZIO, Inc.

Dear Revdex.com Representative: VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any complaint reported to the Revdex.com very seriously. Please be advised that VIZIO has determined that the...

VIZIO television in question in this complaint has been out of warranty by approximately 6 months.  A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty.  In the interest of providing customer satisfaction VIZIO has offered the customer a replacement VIZIO television at a discounted price.  This is the only offer VIZIO is able to make at this time. At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.   Sincerely, VIZIO, Inc.