Vizio

Dear Revdex.com Representative:VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s(“Revdex.com”) notice regarding complaint number [redacted] As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that VIZIO has determined...

that the VIZIO television in question in this complaint has been out of warranty by approximately 3 years.  A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty.  In the interest of providing customer satisfaction VIZIO has offered the customer areplacement VIZIO television at a discounted price.  This is the only offer VIZIO is able to make at this time.At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.   Sincerely,VIZIO, Inc.

Dear Revdex.com Representative: VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any...

complaint reported to the Revdex.com very seriously. Please be advised that VIZIO has determined that the VIZIO television in question suffered a non-manufacturing defect. Copies of pictures VIZIO received from the customer are attached for your review.  Non-manufacturing defects are not covered under VIZIO’s warranty.  A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty.  In the interest of providing customer satisfaction VIZIO has offered the customer a replacement VIZIO television at a discounted price to assist the customer.  This is the only offer VIZIO is able to make at this time. At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.   Sincerely, VIZIO, Inc.

Dear Revdex.com Representative:VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s(“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any complaint reported to the Revdex.com very...

seriously.Please be advised that VIZIO has determined that the VIZIO television in question suffered a non-manufacturing defect. Non-manufacturing defects are not covered under VIZIO’s warranty.  A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty.  In the interest of providing customer satisfaction VIZIO has offered the customer a replacement VIZIO television at a discounted price.  This is the only offer VIZIO is able to make at this time.At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.   Sincerely,VIZIO, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I'll confirm any information VIZIO wants, so that's a lie.  What information does VIZIO want confirmed?  I'll await their reply.Me avoiding contact with VIZIO is obviously completely false as evidenced by the numerous times I've called them, the numerous voice mails I left them, and the numerous e-mails I've sent them.  VIZIO is the one avoiding contact obviously.  VIZIO can reach me 24/7 at [redacted]@mail.com.    
Regards,
[redacted]

Dear Revdex.com Representative: VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any complaint reported to the Revdex.com very seriously. Please be advised that upon review of the complaint...

VIZIO has determined that this complaint is covered under VIZIO’s warranty.  A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty.  VIZIO has contacted this customer and has handled this complaint under the terms of VIZIO’s warranty.  Accordingly, VIZIO considers this matter closed. At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.   Sincerely, VIZIO, Inc.

I purchased a Vizio Smart TV for a guest bedroom less than 2 years ago. I called the retailer, Dell, who directed me to the manufacturer because they could do nothing for me as it was out of warranty. I called Vizio several times looking for some help, but I was instructed to order a new remote which surely was the issue. NOT! So I lost $40 for a new remote because I expedited it. It's now past the insanely quick return time of 14 days. I waited because I was told a manager would try to have the TV serviced for me. In the end, I was on the phone trying to get the TV fixed for about 6 hours and in the end no one was willing to cough up the money or power to fix the TV.. Apparently it is a systems firmware issue, but since no one would look at it, I have no idea. Basically the TV was rarely used and broke after the warranty ended. A total piece of junk that the company did not stand behind. The told me to buy a new one. $200 down the drain and horrible customer service. I don't think it would have the company to either fix it or replace it, but they refused. I promise to share this bad experience with everyone I know and will NEVER BUY A VIZIO AGAIN.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
What else is there to say? Yes, they "tried" to contact me. I am busy working during their available hours, and the attempts I made to call them back were met
with voicemail. They are not going to change their story and neither am I.

To Whom It May Concern:
VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”)
notification regarding Revdex.com complaint number [redacted].  VIZIO takes any
complaint reported to the Revdex.com very seriously.
In the interest of providing customer satisfaction VIZIO has contacted the
complainant in an effort to resolve this issue. A representative from VIZIO
spoke with the complainant over the phone, and is working with the complainant
to resolve this issue.
At VIZIO, the quality of our products is very important to us.  We rely on
and appreciate product feedback from our customers and encourage anyone who has
questions about or problems with our products to contact us at
https://vizio.custhelp.com/ for
information and assistance.

Dear Revdex.com Representative: VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any complaint reported to the Revdex.com very seriously. Please be advised that VIZIO has determined that the VIZIO television in question suffered a non-manufacturing defect. Copies of pictures VIZIO received from the customer are attached for your review.  Non-manufacturing defects are not covered under VIZIO’s warranty.  A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty.  In the interest of providing customer satisfaction VIZIO has offered the customer [a replacement VIZIO television at a discounted price.This is the only offer VIZIO is able to make at this time. At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.   Sincerely, VIZIO, Inc.

I was advised to ''repair or replace'' my soundbar but not given the info that, if I replaced it it wouldn't work with my surround system. and repairing wasn't an option through VIZIO. The VIZIO escalation department wouldn't cover a 10% restocking fee out of courtesy for the misunderstanding. The principal of this strikes me as one to many individual corporate employees working 'too hard' for a relatively mighty coorporation rather than for the customer. fighting a fight that makes little difference in the large companies bottom line.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
VIZIO was to sent a repair tech to my home 02/09 - the tech didn't show upI contacted VIZIO again and they rescheduled for 02/14 - the tech didn't show up nor responded to my phone calls or text messagesMy tv still isn't repaired and am waiting on a resolution from VIZIO. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]  it all depends upon the amount of the discount that they are offering. if they are offering a discount that will be equal to what I paid for the other television set. I PAID only $250 dollars for the 50' model, which was a display television. if it is a large discount off a new one that would acceptable to me. if they agreed to sale me a refurbished television at great price, that would be fine with me.

Dear Revdex.com Representative:VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s(“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any complaint reported to the Revdex.com very...

seriously.Please be advised that upon review of the complaint VIZIO has determined that this complaint is covered under VIZIO’s warranty. A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty.  VIZIO has previously contacted this customer and would like to resolve this matter under the standard terms of VIZIO’s warranty by offering the customer a replacement unit. However, the customer is unwilling to accept thisoffer.  If the customer changes their mind and would like to accept our offer VIZIO requests that the customer contact VIZIO’s customer service department. Since the customer filed the complaint with the Revdex.com, VIZIO has been unable to reach the customer regarding this matter.  VIZIO is requesting that the Revdex.com contact the customer and ask them to contact VIZIO. At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.   Sincerely,VIZIO, Inc.

Dear Revdex.com Representative:VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s(“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that upon review of the...

complaint VIZIO has determined that this complaint is covered under VIZIO’s warranty. A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty.  VIZIO has contacted this customer and would like to resolve this matter under the standard terms of VIZIO’s warranty by offering the customer a replacement unit. However, the customer is unwilling to accept this offer.  If the customer changes their mind and would like to accept our offer VIZIO requests that the customer contact VIZIO’s customer service department.   At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.   Sincerely,VIZIO, Inc.

Dear Revdex.com Representative:
VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notification regarding Revdex.com complaint number[redacted].  VIZIO takes any complaint reported to the Revdex.com very seriously.
In the interest of providing customer satisfaction VIZIO has contacted the complainant in an effort to resolve this issue. VIZIO would like to offer this customer a refund for his television. A VIZIO customer service representative will be contacting the customer today to make this offer.
At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.  
Sincerely,
VIZIO, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Good afternoon Sir, I'm reaching out to you in regards to my compliant with Vizio, complaint Id number [redacted]. At the time I accepted Vizio's offer to repair, but since then I have not been able to get in contact with the manager there to let him know the repair company did not show when they said they would. The first day was due to weather (which I'm understanding of). We have now waited 3 more days to hear from Vizio or for the repair company to show up and neither has happened. We are currently busy getting ready to move and I have no faith in Vizio for repairs at this point. If they need the tv taken somewhere so I can be refunded that can be arranged. I wish to have this resolved through the Revdex.com and no longer wish to have any contact through this business.Look forward to hearing from you and hope we can get this issue resolved.-[redacted]
[redacted]

Dear Revdex.com Representative:VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s(“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that upon review of the complaint VIZIO has determined that this complaint is covered under VIZIO’s warranty. A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty.  VIZIO has contacted this customer and the customer has informed VIZIO that they returned the TV to the retail store.  Accordingly, VIZIO considers this matter closed. At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.   Sincerely,VIZIO, Inc.

Dear Revdex.com Representative:
VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s
(“Revdex.com”) notice regarding complaint number [redacted]. As always,
VIZIO takes any complaint reported to the Revdex.com very...

seriously.
Please be advised that VIZIO has determined that the VIZIO television
in question in this complaint has been out of warranty by approximately  
1.5 years. A copy of VIZIO’s warranty can be viewed online at
http://www.vizio.com/warranty. In the interest of providing customer satisfaction
VIZIO has offered the customer [our full courtsey repair service to assist the
customer with the repair of their VIZIO product].  This is the only offer VIZIO
is able to make at this time.
At VIZIO, the quality of our products is very important to us.  We rely on and
appreciate product feedback from our customers and encourage anyone who
has questions about or problems with our products to contact us at
https://vizio.custhelp.com/ for information and assistance.  
Sincerely,
VIZIO, Inc.

Dear Revdex.com Representative:
VIZIO, Inc. (“VIZIO”) is in receipt of the RevDex.com’s (“Revdex.com”) notice regarding complaint number [redacted]. As
always, VIZIO takes any complaint reported to the Revdex.com very seriously.
In the interest...

of providing customer satisfaction VIZIO has contacted
the complainant in an effort to resolve this issue.In
the interest of providing customer satisfaction VIZIO has contacted the
customer to try and resolve this issue.
 
At VIZIO, the quality of our products is very important
to us.  We rely on and appreciate product feedback from our customers and
encourage anyone who has questions about or problems with our products to
contact us at https://vizio.custhelp.com/
for information and assistance.   
 
Sincerely,
VIZIO, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that reducing the cost of an refurbished television for purchase and installation by Vizio would be satisfactory to me.  Vizio hauled away my damaged television today, and installed the refurbished one that I purchased at a reduced price so I considered this complaint resolved.
Regards,
[redacted]