Vizio

I bought a Vizio 55" smart tv almost two years ago, paid $600. A little less than a year later had the dreaded blank screen but still had sound. Called vizio and after troubleshooting they agreed it was faulty components in the tv and agreed to replace it. Took a day off work to home for the delivery and when they had arrived they had a semi blocking traffic on the main highway in front of my house. Neither person who came and hooked it all up spoke any english so I got no info from either of them. And here we are, exact same amount of time as the first tv and I have another black screen. Vizio said I was out of luck and to have a good day. I wad told that "it cost them money to send a replacement tv to everyone who has problems." Well it cost me my hard earned money to buy this piece if garbage in the first place! Never again will I buy another vizio product just so they can replace it with the same junk that'll do the same thing doen the road.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The solution is to provide me a larger tv with the same inner working VA panel that suffers from INPUT LAG so I am awaiting delivery of this item and verification that I will not have the same experience with the same series of tv. Until then I will consider this unresolved and ongoing. 
Regards,
[redacted]

Dear Revdex.com Representative:VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s(“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any complaint reported to the Revdex.com very...

seriously.Please be advised that VIZIO has determined that the VIZIO television in question in this complaint has been out of warranty by approximately 10 months. A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty. In the interest of providing customer satisfaction VIZIO has offered the customer [a replacement VIZIO television at a discounted price]. This is the only offer VIZIO is able to make at this time.At VIZIO, the quality of our products is very important to us. We rely onand appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.   Sincerely,VIZIO, Inc.

Tell us why here...Dear Revdex.com Representative:VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that upon review of the...

complaint. The issue is not a manufacturer defect. However had there been a defect it would have been handled per the terms of our warranty. A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty.  VIZIO has contacted this customer and has handled this complaint.  Accordingly, VIZIO considers this matter closed.At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.   Sincerely,VIZIO, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The offer to me is no good. I wouldn't buy another VIZIO product in my life after this incident. They want me to buy another product from them and then that go back due to poor quality merchandise and then I'm again in the same spot. This isn't the first time this issue has happened with this company and won't be the last. The ONLY resolution in this matter is to get me a replacement or repair the one I have at no cost to me. I bought the current TV brand NEW in the box and they don't want to cover there  products. Then they tell me after giving them all the information that they could get me a replacement TV at no cost and that was in there records and phone recording and they don't want to Honor their word. 
Regards,
[redacted]

[redacted] has taken care of this.  As a recommendation, it might be beneficial to contact [redacted] and other vendors of such to not publish online false warranty information, which can possibly tarnish your company's brand name.  Just a tip from a consumer.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The company has lied in their response. We've spoken with this company and they were unwilling and incapable of resolving the problem. In addition, they made insulting comments towards us and referenced a previous bad experience with another entertainment company which was their excuse for not resolving the problem with us. 
Regards,
[redacted]

I'll never buy a Vizio tv again tvs not even 3 years old and won't turn on anymore! Would have unplug and plug it back in 6 or more times.

Dear
Revdex.com Representative: VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s
(“Revdex.com”) notice regarding complaint number 10939389. As always, VIZIO takes any
complaint reported to the Revdex.com very seriously.Please
be advised that upon review of...

the complaint VIZIO has determined that this
complaint is covered under VIZIO’s warranty. 
A copy of VIZIO’s warranty can be viewed online at [redacted].  VIZIO
has contacted this customer and has handled this complaint under the terms of
VIZIO’s warranty.  Accordingly, VIZIO
considers this matter closed.At
VIZIO, the quality of our products is very important to us.  We rely on
and appreciate product feedback from our customers and encourage anyone who has
questions about or problems with our products to contact us at [redacted] for information and
assistance.   Sincerely, VIZIO, Inc.

Dear Revdex.com Representative:VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s(“Revdex.com”) notice regarding complaint number 10826178. As always, VIZIO takes any complaint reported to the Revdex.com very seriously.VIZIO has been unable to reach the customer regarding this matter.  VIZIO is requesting that the Revdex.com contact the customer and ask them to contact VIZIO back. Please be advised that VIZIO has previously determined that the VIZIO television in question suffered a non-manufacturing defect. In the interest of providing customer satisfaction VIZIO has offered the customer a replacement VIZIO television at a discounted price.  This is the only offer VIZIO is able to make at this time.Again, VIZIO cannot further comment on this complaint without speaking to the customer.  At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information andassistance.   Sincerely,VIZIO, Inc.

I purchased my television on 7/10/16 and it worked for 3 days and then stopped. I called Vizio to advise them off what happened and they told me to email them pictures of the tv so they can see what's going on. I emailed the pictures and they said it will be easier to replace than to have someone come fix it. It's been 2 weeks and I have yet to receive my television. Every time I call I get a different answer and no one seems to know when I will receive my television and no one seems to care. I advised them this is my only television in the home and they didn't seem to care about that either. I will never purchase another television with this company if this is how customer service treats people. And I still don't have my television!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.  Vizio offered to settle the matter by offering the price of trade-in value, and would allow me to keep the player.  It was considerably less than the price I paid, of course, but it was apparent that they were not working to provide the firmware update that would be necessary to have the blu-ray player operate with new movies.  A similar Blu-ray player from Sony who has pledged to continue updating the players that they sell is much less expensive than when I purchased the Vizio player.  The purchase price of the new player is 50% more than  the trade in value that I received from Vizio.  It did seem to be a reasonable split of responsibility under the circumstances.  I appreciate them stepping up and taking some responsibility for discontinuing support of a relatively new player.
Regards,
[redacted]

Dear Revdex.com Representative:   VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any complaint reported to the Revdex.com very seriously.   Please be advised that VIZIO has determined that...

the VIZIO television in question suffered a non-manufacturing defect. Copies of pictures VIZIO received from the customer are attached for your review.  Non-manufacturing defects are not covered under VIZIO’s warranty.  A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty. VIZIO has reached out to the customer and the customer had resolved the issue already with the retailer and no longer needed assistance.   At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.     Sincerely,   VIZIO, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
My initial complaint had several factors associated with it and most still apply. Vizio contacted me and outlined their replacement policy, and I was given no other choice but to accept it. Primary issue I have is Vizio reserves the right to replace defective TV’s with “reconditioned” units, which my replacement was. The replacement TV’s only come with a 90 day warranty and no assurance is given the replacement will not eventually have the same defect, other than they go through the same quality control process as the rest of their TV’s. However, the customer is given the choice to purchase, at their expense, an extended warranty for the replacement TV. The supervisor who contacted me with regards to my first replacement stated the defect rate the these TV’s was 1-3%, which means, if true, I’m one of the unluckiest people on the planet because I now have had the same issue happen twice with two separate TV’s. 
This [redacted]e I’m being offered a new TV replacement, which is what I asked for in the first place. However, I still have been given no assurance the new TV will be any different than the reconditioned, as that was supposed to be a defect free unit as well. Since I am having to go through this process a second [redacted]e for the same issue, I’m requesting a refund or the replacement have a full year warranty. I also request specific documentation of what will be the resolution if the second replacement TV is defective and replacement is required a third [redacted]e. I was informed there were “other options" if this happens a third [redacted]e but the representative would not provide any specifics. 
As stated below, if the quality of products is truly important to Vizio, they should have no problem offering an explanation, in writing, as to what’s being done to address the white/bright spot defects on the new replacement TV I’m being offered and also provide a one year warranty starting the date the TV is received. My preference would be to get a refund so I would be 100% assured to not have to go through this again with Vizio. 
Regards,
[redacted]

Dear Revdex.com Representative:
 
VIZIO, Inc. (“VIZIO”) is in receipt of the RevDex.com’s (“Revdex.com”) notice regarding complaint number [redacted].
As always, VIZIO takes any complaint reported to...

the Revdex.com very seriously.
 
Please be advised that the television stand for this
VIZIO product is designed to allow the TV to lean forward slightly in order for
optimum viewing angles. VIZIO representatives have reviewed pictures of the
VIZIO product on the television stand and have determined that the angle of the
VIZIO product conforms to the normal angle and design of the television
stand.  In an effort to provide customer satisfaction, VIZIO offered the
customer a credit to purchase a universal stand that may be more to the
aesthetic tastes of the consumer.  This is the only offer VIZIO is able to
make to this customer regarding this complaint.
 
At VIZIO, the quality of our products is very important
to us.  We rely on and appreciate product feedback from our customers and
encourage anyone who has questions about or problems with our products to
contact us at https://vizio.custhelp.com/
for information and assistance.  
 
Sincerely,
VIZIO, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Vizio is insisting on replacing the television for a second time. This process will take several weeks to complete. Vizio says that my TV is not communicating with it's servers to download the proper firmware. The tv I purchased, the replacement, and the repaired tv all exhibited the same issue when connected to the soundbar. The audio modes rapidly switch on and off, causing the picture to flash and turn off. There is also a green patch of pixels in the top left of the screen that won't turn off.
 I've asked Vizio to just replace it with a different model, and I even offered to cover the cost difference, if any. Instead, they are sending another one of these problematic, end of life models. Vizio says that it will be a new TV, and there will be a new box. However, the paperwork I was sent refers to a brown box swap.
Vizio has been very friendly, but I am still no further along with this problem than I was in late April when I first contacted Vizio. I really just want this to be resolved, but I cannot agree with Vizio that the case is closed. 
Regards,
[redacted]

Dear Revdex.com Representative:VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s(“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that upon review of the complaint VIZIO has determined that this complaint is covered under VIZIO’s warranty. A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty.  VIZIO has contacted this customer and has handled this complaint under the terms of VIZIO’s warranty. Accordingly, VIZIO considers this matter closed. At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.   Sincerely,VIZIO, Inc.

Dear
Revdex.com Representative: VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s
(“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any
complaint reported to the Revdex.com very seriously.Please
be advised that upon review of...

the complaint VIZIO has determined that this
complaint is covered under VIZIO’s warranty. 
A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty. 
VIZIO has contacted this customer and has handled this complaint under
the terms of VIZIO’s warranty. 
Accordingly, VIZIO considers this matter closed.At
VIZIO, the quality of our products is very important to us.  We rely on and
appreciate product feedback from our customers and encourage anyone who has
questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and
assistance.   Sincerely, VIZIO, Inc.

Dear Revdex.com Representative:
VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s
(“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any
complaint reported to the Revdex.com very seriously.
Please be advised that VIZIO has determined that the VIZIO television in question
suffered a non-manufacturing defect. Copies of pictures VIZIO received from the
customer are attached for your review. Non-manufacturing defects are not covered under VIZIO’s warranty. 
A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty.
In the interest of providing customer satisfaction VIZIO has offered the customer
[a replacement VIZIO television at a discounted price/our split cost repair
service to assist the customer with the repair of their VIZIO product/other
offer].  This is the only offer VIZIO is able to make at this time.
At VIZIO, the quality of our products is very important to us.  We rely on
and appreciate product feedback from our customers and encourage anyone who has
questions about or problems with our products to contact us at
https://vizio.custhelp.com/ for information and assistance.  
Sincerely,
VIZIO, Inc.

Dear Revdex.com Representative: VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number 11923556. As always, VIZIO takes any complaint reported to the Revdex.com very seriously. Please be advised that upon review of the complaint...

VIZIO has determined that this complaint is covered under VIZIO’s warranty.  A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty.  VIZIO has contacted this customer and has handled this complaint under the terms of VIZIO’s warranty.  Accordingly, VIZIO considers this matter closed.   At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.   Sincerely, VIZIO, Inc.