Vizio

Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID [redacted], and have determined that this proposed action would not
resolve my complaint.  For your reference, details of the offer I reviewed
appear below. 
I had asked Mr [redacted] the complaint resolution rep I was
in email contact with, to please email me any correspondence. He ignored my request. I did attempt to call the number he provided on the
email, several times, and on the fourth time, when I was able to reach him, he
told me the same thing--that I must have caused the damage to my television.
During this call, Mr [redacted] did not discuss any price for a
discounted, reconditioned, television. There was only a claim made, by Mr [redacted],
that he could assess from the photo's I emailed Vizio, that the damage was
customer inflicted, thus, not covered by the warranty, and Vizio is under no obligation to repair the TV. That is where we ended
the call. I am under the impression he did not want those statements in writing.
I would be satisfied with a Free, reconditioned television. I
feel Vizio should take the matter seriously, that there are too many complaints about
this very problem happening to other customers, for there not to be a problem
with the assembly or manufacturing process, rather than profess, "...people
lie."  The facts of my complaint are:
1.      
The television was under
warranty when I reported the failure to the manufacturer
2.      
Manufacturing defects cannot
be assessed by a photo of the TV screen. 
3.      
A manufacturing defect
could most definitely have caused the screen to crack
4.      
A misaligned bezel could
have caused the weight of the TV to cause the screen to crack
5.      
An overheated component
could have caused the screen to crack
6.      
#2-5, above, are covered
under the warranty
7.     I expect Vizio to honor the warranty
 [redacted]

Dear Revdex.com Representative:VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s(“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any complaint reported to the Revdex.com very...

seriously.Please be advised that VIZIO has determined that the VIZIO television in question in this complaint has been out of warranty by approximately 10 months. A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty. In the interest of providing customer satisfaction VIZIO has offered the customer [a replacement VIZIO television at a discounted price]. This is the only offer VIZIO is able to make at this time.At VIZIO, the quality of our products is very important to us. We rely onand appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.   Sincerely,VIZIO, Inc.

Dear Revdex.com Representative:
VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s
(“Revdex.com”) notice regarding complaint number [redacted]. As always,
VIZIO takes any complaint reported to the Revdex.com very...

seriously.
Please be advised that VIZIO has determined that the VIZIO television
in question in this complaint has been out of warranty by approximately
7 months. A copy of VIZIO’s warranty can be viewed online at
http://www.vizio.com/warranty. In the interest of providing customer
satisfaction VIZIO has offered the customer [a full courtesy repair service
to assist the customer with the repair of their VIZIO product]. This is the
only offer VIZIO is able to make at this time.
At VIZIO, the quality of our products is very important to us. We rely on
and appreciate product feedback from our customers and encourage
anyone who has questions about or problems with our products to contact
us at https://vizio.custhelp.com/ for information and assistance.  
Sincerely,
VIZIO, Inc.

I am very disappointed with vizio my husband and I bought a TV and with in 4 months it was not working cause of a storm. They came out and tried to fix it but said tthe keyboard was fried and they would have to replace the TV. We waited for 2 weeks for a new TV and nothing another week went by and still nothing and we've made tuns of phone calls they told us it was almost there and should be here withing a day the night before we get a call and said it still has not been from CCalifornia. Waited another week no TV. So we do decided to move to Pennsylvania and told them not to ship it we will give you our new address. Gave them our new address and told us it was shipped to Florida after we told them not to ship it so now its going on 2 and a half months and we are without a TV. 900.00 TV and you would think the would care. This place has very poor customer service and they give you a run around.

Dear Revdex.com Representative: VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any complaint reported to the Revdex.com very seriously. Please be advised that VIZIO has determined that the...

VIZIO television in question in this complaint has been out of warranty by approximately 3 months.  A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warrenty.  In the interest of providing customer satisfaction VIZIO has offered the customer our split cost repair service to assist the customer with the repair of their VIZIO product/other offer.  This is the only offer VIZIO is able to make at this time. At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.   Sincerely, VIZIO, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.=====================================================
Sorry for the delayed response; e-mails from the Revdex.com were being routed to my SPAM folder. I have resolved this issue and will be more prompt with my responses to the Revdex.com. 
When I filled the original warranty complaint with Vizio, it was in regards to white dots appearing on my TV. This issue was never resolved as the TV I was provided, which I was told would not experience these issues, is exhibiting the same issues. I have had this TV for less than 2 years; it is my understanding that Vizio has extended their warranty by 1 year due to this defect. The replacement TV, which was supposed to be a different model that did not have this defect, does in fact, have the same defect. Effectively, to fix my defective TV Vizio provided me another defective TV. That does not seem like an appropriate action for a major company like Vizio to take and certainly does not resolve the original issue. My argument is that Vizio a.) did not resolve the original complaint as they simply provided me another defective TV, and b.) the TV that I was provided is still within the two-year period in which any other TV of this same model would be covered. 
As for someone from Vizio contacting me. I have been constantly trying to reach [redacted] from Vizio regarding this issue (1-877-878-4946 option * extension [redacted]). I have left numerous messages and provided him with both my cellular number and work number. He called on two different occasions while I was busy at work; I was unable to answer and called back within a few hours. I have since left him several messages to which he no longer calls back. I feel as though Vizio has effectively decided to no longer work on this issue while stating that they are. This is absolutely contrary to what they stated that they have been unable to communicate with me. I have made many attempts to contact Vizio with no return calls.
Lastly, I would again like to point out that the warranty time-line they provided is inaccurate. The day they claim I received the defective TV is not the same date that I actually received the new, defective TV. It is true that I did make the original claim in June of 2014. However, I did not receive the TV until well over a month later, possibly two. The company that delivered the TV took a very long time to schedule a time to replace this TV.
I do feel as though I am not out of line to say that this is down-right wrong. Vizio is supposed to be a reputable company that makes a quality item. I do realize that no product is made to last forever and that there should be a limit to which a company is liable for a product. However, Vizio has acknowledged this defect and even extended their warranty by 1 year to address it. Vizio did in fact replace my TV when I had the original TV, but replaced it with a TV they knew could be defective. I am not upset that the TV is in fact defective; however, I am very disappointed that Vizio appears to be doing whatever they can do to avoid replacing the TV. This is not the actions of a company that stands by their product. I spent close to $1,700 on a TV that cannot be viewed without distracting white dots all over the screen. 
I truly hope that Vizio will consider calling me back as they claim they did. I'm open to communication directly with the company to work this issue out. I am willing to have the TV repaired and would even consider paying a small amount of money to do so. All I am asking is for Vizio to truly consider my position and they amount of money I have spent with that company for a TV that doesn't even work properly.
Thank you for your time!
Regards,
[redacted]

Revdex.com:
I do see that Vizio has changed their specs on their own website.  I would hope they would notify the vendors who sell their device as I have noticed the specs are not changed there (like Sams Club where I purchased it).  I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dear Revdex.com Representative:VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s(“Revdex.com”) notice regarding complaint number 10826178. As always, VIZIO takes any complaint reported to the Revdex.com very seriously.VIZIO has been unable to reach the customer regarding this matter.  VIZIO is requesting that the Revdex.com contact the customer and ask them to contact VIZIO back. Please be advised that VIZIO has previously determined that the VIZIO television in question suffered a non-manufacturing defect. In the interest of providing customer satisfaction VIZIO has offered the customer a replacement VIZIO television at a discounted price.  This is the only offer VIZIO is able to make at this time.Again, VIZIO cannot further comment on this complaint without speaking to the customer.  At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information andassistance.   Sincerely,VIZIO, Inc.

[redacted] has taken care of this.  As a recommendation, it might be beneficial to contact [redacted] and other vendors of such to not publish online false warranty information, which can possibly tarnish your company's brand name.  Just a tip from a consumer.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The company has lied in their response. We've spoken with this company and they were unwilling and incapable of resolving the problem. In addition, they made insulting comments towards us and referenced a previous bad experience with another entertainment company which was their excuse for not resolving the problem with us. 
Regards,
[redacted]

I purchased a flat panel, 47" Vizio Smart TV less than 2 yrs ago in February 2014. Two days ago the tv cuts off while watching a show. I called customer service and completed the routine test on the tv which didn't work--no power indicator light--nothing. As suspected, he tells me that there is nothing he can do but provide info to a third party repair service because my warrantee is now expired. They, in turn, tell me that it will cost over $300 to come out and repair.
I call Vizio the next day and held 20 min or so to speak with a supervisor whom, you guessed it, wasn't available.
I called again the following day and spoke with a manager who told me all he could do was pay part of the cost and all I had to pay was $99 with no guarantee that the tv would be fixed. Ver shady indeed!
I was considering buying the Vizio Ultra before this happened but, I will never purchase another Vizio or any product/service affiliated with their company. Who pays 100s of dollars for a tv that goes out in less than two yrs? The television was faulty to begin with!
No commitment to quality. No customer satisfaction. Very stupid move when there is so much competition that thrives off of the "customer experience." I am no longer a customer.
I cannot respect a company who won't stand behind their product even if my warranty had expired within the same year mind you. It was too soon for a tv to go out --Disreputable!
VIZIO, your name is M-U-D!!!!!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
My initial complaint had several factors associated with it and most still apply. Vizio contacted me and outlined their replacement policy, and I was given no other choice but to accept it. Primary issue I have is Vizio reserves the right to replace defective TV’s with “reconditioned” units, which my replacement was. The replacement TV’s only come with a 90 day warranty and no assurance is given the replacement will not eventually have the same defect, other than they go through the same quality control process as the rest of their TV’s. However, the customer is given the choice to purchase, at their expense, an extended warranty for the replacement TV. The supervisor who contacted me with regards to my first replacement stated the defect rate the these TV’s was 1-3%, which means, if true, I’m one of the unluckiest people on the planet because I now have had the same issue happen twice with two separate TV’s. 
This [redacted]e I’m being offered a new TV replacement, which is what I asked for in the first place. However, I still have been given no assurance the new TV will be any different than the reconditioned, as that was supposed to be a defect free unit as well. Since I am having to go through this process a second [redacted]e for the same issue, I’m requesting a refund or the replacement have a full year warranty. I also request specific documentation of what will be the resolution if the second replacement TV is defective and replacement is required a third [redacted]e. I was informed there were “other options" if this happens a third [redacted]e but the representative would not provide any specifics. 
As stated below, if the quality of products is truly important to Vizio, they should have no problem offering an explanation, in writing, as to what’s being done to address the white/bright spot defects on the new replacement TV I’m being offered and also provide a one year warranty starting the date the TV is received. My preference would be to get a refund so I would be 100% assured to not have to go through this again with Vizio. 
Regards,
[redacted]

I have a vizio 50" model# E500i-B1. I started having issues with it not wanting to boot up after 1 yr old. I have unplugged it and held in the start button in on the tv for 30sec to 1 min. And tried to turn it on again and it would not boot up. I have read all the bad reviews with the same problem. What needs to be done to fix the problem?

Dear Revdex.com Representative:VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that upon review of the complaint VIZIO has determined that this complaint is covered under VIZIO’s warranty.  A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty.  VIZIO has contacted this customer and has handled this complaint under the terms of VIZIO’s warranty.  Accordingly, VIZIO considers this matter closed.
 
At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.   Sincerely,VIZIO, Inc.

Dear Revdex.com Representative:VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s(“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any complaint reported to the Revdex.com very...

seriously.Please be advised that upon review of the complaint VIZIO has determined that this complaint is covered under VIZIO’s warranty. A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty.  VIZIO has contacted this customer and has handled this complaint under the terms of VIZIO’s warranty. Accordingly, VIZIO considers this matter closed. At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information andassistance.   Sincerely,VIZIO, Inc.

Dear
Revdex.com Representative: VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s
(“Revdex.com”) notice regarding complaint number 10939389. As always, VIZIO takes any
complaint reported to the Revdex.com very seriously.Please
be advised that upon review of...

the complaint VIZIO has determined that this
complaint is covered under VIZIO’s warranty. 
A copy of VIZIO’s warranty can be viewed online at [redacted].  VIZIO
has contacted this customer and has handled this complaint under the terms of
VIZIO’s warranty.  Accordingly, VIZIO
considers this matter closed.At
VIZIO, the quality of our products is very important to us.  We rely on
and appreciate product feedback from our customers and encourage anyone who has
questions about or problems with our products to contact us at [redacted] for information and
assistance.   Sincerely, VIZIO, Inc.

Dear Revdex.com Representative:
VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s
(“Revdex.com”) notice regarding complaint number [redacted]. As always,
VIZIO takes any complaint reported to the Revdex.com very seriously.
Please be advised...

that VIZIO has determined that the VIZIO
television in question in this complaint has been out of warranty
by approximately 1.5 years.  A copy of VIZIO’s warranty can be viewed
online at http://www.vizio.com/warranty. In the interest of providing
customer satisfaction VIZIO has offered the customer [a replacement
VIZIO television at a discounted price to assist the customer in replacing
of their VIZIO product]. This is the only offer VIZIO is able to make at this time.
At VIZIO, the quality of our products is very important to us.
We rely on and appreciate product feedback from our customers
and encourage anyone who has questions about or problems with
our products to contact us at https://vizio.custhelp.com/ for information and assistance.  
Sincerely,
VIZIO, Inc.

I'll never buy a Vizio tv again tvs not even 3 years old and won't turn on anymore! Would have unplug and plug it back in 6 or more times.

I purchased my television on 7/10/16 and it worked for 3 days and then stopped. I called Vizio to advise them off what happened and they told me to email them pictures of the tv so they can see what's going on. I emailed the pictures and they said it will be easier to replace than to have someone come fix it. It's been 2 weeks and I have yet to receive my television. Every time I call I get a different answer and no one seems to know when I will receive my television and no one seems to care. I advised them this is my only television in the home and they didn't seem to care about that either. I will never purchase another television with this company if this is how customer service treats people. And I still don't have my television!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]