Vizio

We have a 3 year old 70 inch VIZIO tv which we loved, but upon sitting down to have a family movie night (something our five kids really look forward to) we found our sound worked fine but the screen was blank. This was a huge surprise to us as like I said it's just 3 years old and that's not old at all for a TV. We began to look and see if there was any reason for this and found it to be a very common even known problem in certain 70.inch VIZIO tvs. What we seen showed recalls on the product, and upon contacting them that was told to my husband as being true. however it was past the 2 year warranty so there was nothing they could do. Imagine our surprise when we found out that our newer tv right in the Christmas season was now junk and they were not going to help. Well coming from a small business owned family I did send another email stating that if they new the tv was recalled they should have to fix it with no response, so I went to their Facebook page and posted a similar complaint where they responded very fast. Sadly they offered a very small discount to us, but still no where near fair for something they knew was wrong with their TV. So I called to talk to someone personally about why that was the best they could do if the tv was recalled and they informed me none of their products had been recalled. That this offer was the best they could do. It takes a lot for me to complain because having being raised in a small business family I know customers can often be rude crude and down right mean. However I also learned if there is a mistake you made and you know it (many many of this exact tv doing the same thing) you do all you can to fix it and keep costumer happy. I have always loved Vizio and as earlier stated we have 5 children so there are several tvs in our home with 3 well now 4 more to come this Christmas. Now being scared that the extreme money spent on these tvs will only last a few short years I will have to find a new brand to look into. I hate this because they are a large enough company that they should admit their manufacture screw up and fix their wrong. I am not saying they have to give people a brand new TV which would be awesome haha but a couple hundred dollar discount on a 1000+ tv is sad. Our country's economy is rough and to expect people to buy a new TV $875 or more is a lot to ask. I can only pray that the higher management can make it known that if the company makes a mistake they should HAVE to fix it in the most reasonable way they can. To some people this size tv is a special purchase that they expect to last them quite some time because they have saved lots of magnet to purchase it. the company knows of the mistake that they made in manufacturing because it's happened to several of their products but their offer of fixing it is upper 800s or more that's the deal they gave. That's sad

HI,JUST LETTING YOU KNOW THE PROBLEM HAS BEEN RESOLVED. THANK YOU SO MUCH FOR YOUR HELP. THEY SENT OUT A BRAND NEW TV WITH A YEAR WARRANTY ON IT. THANKS  AGAIN [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]s 
 
Thank you for you response to my request.  I still did not understand how my new television would be out of warranty.  The product was not refurbished but brand new! 
One year from date is what I was told about and read on my warranty!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The product was purchased and in the same year the support for the product was discontinued. They claim due to pirating that media content is always changing and they cannot provide the codex to play all the media content currently produced. Other companies such as Sony and Samsung can play the content so Vizio should be able to provide an update allowing their media player to play it as well. A Vizio rep, Brent, offered a replacement Vizio 3D player via a live phone call but ensured me that it would still not play my desired contents. How can they sell a product line that doesn't play all media content. 
Regards,
[redacted]

VIZIO,
Inc. (“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”)
notice regarding complaint number [redacted]. As always, VIZIO takes any
complaint reported to the Revdex.com very seriously.
Please be advised that VIZIO has determined that the VIZIO television in
question in this complaint has been out of warranty by approximately three and
a half years.  A copy of VIZIO’s warranty
can be viewed online at http://www.vizio.com/warranty. 
In the interest of providing customer satisfaction
VIZIO has offered the customer a replacement VIZIO television at a discounted
price.  This is the only offer VIZIO is
able to make at this time.
At VIZIO, the quality of our products is very important to us.  We rely on
and appreciate product
feedback from our customers and encourage anyone who has questions about or
problems with our products to contact us at https://vizio.custhelp.com/ for
information and assistance.  
Sincerely,
VIZIO, Inc.

Dear Revdex.com Representative: VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any complaint reported to the Revdex.com very seriously. Please be advised that VIZIO has determined that the VIZIO television in question in this complaint has been out of warranty by approximately 1 month. A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty. In the interest of providing customer satisfaction VIZIO has offered the customer a replacement VIZIO television at a discounted price. This is the only offer VIZIO is able to make at this time. At VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance. Sincerely, VIZIO, Inc.

To Whom It May Concern:
VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”)
notification regarding Revdex.com complaint number [redacted].  VIZIO takes any
complaint reported to the Revdex.com very...

seriously.
In the interest of providing customer satisfaction VIZIO has contacted the
complainant in an effort to resolve this issue. A representative from VIZIO
spoke with the complainant over the phone, and is working with the complainant
to resolve this issue.
At VIZIO, the quality of our products is very important to us.  We rely on
and appreciate product feedback from our customers and encourage anyone who has
questions about or problems with our products to contact us at
https://vizio.custhelp.com/ for
information and assistance.

Dear Revdex.com Representative: VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted].  As always, VIZIO takes any complaint reported to the Revdex.com very seriously. Please be advised that VIZIO has determined that...

the VIZIO television in question in this complaint has been out of warranty by approximately 1 ½ years.  A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty.  In the interest of providing customer satisfaction VIZIO has offered the customer a full courtesy repair.  This is the only offer VIZIO is able to make at this time. At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.   Sincerely, VIZIO, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Somebody called from vizio and left message. There was no offer to resolve the issue. 
Regards,
[redacted]

Revdex.com: Dear Sir/Madam I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint as until today they did not replace the TV and did not return the money. Their customer support team call my daughter and me a couple of times a day to tell me they are in the process of responding that complaint. It is becoming harassment. Also they asked me to send them a copy of the invoice that proves that I bought that TV, I sent the email a couple of times and cc'd you.   I would prefer that Vizio send me a cheque with the amount covering the TV purchase amount, as I am not interested anymore in their product or talking to any of your team. Pdf copy of these emails are also attached for your kind reference. Regards, [redacted]

Dear Revdex.com Representative:VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s(“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any complaint reported to the Revdex.com very...

seriously.Please be advised that upon review of the complaint VIZIO has determined that this complaint is covered under VIZIO’s warranty. A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty.  VIZIO has contacted this customer and has handled this complaint under the terms of VIZIO’s warranty.  Accordingly, VIZIO considers this matter closed. At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.   Sincerely,VIZIO, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The solution is to provide me a larger tv with the same inner working VA panel that suffers from INPUT LAG so I am awaiting delivery of this item and verification that I will not have the same experience with the same series of tv. Until then I will consider this unresolved and ongoing. 
Regards,
[redacted]

I bought a Vizio 55" smart tv almost two years ago, paid $600. A little less than a year later had the dreaded blank screen but still had sound. Called vizio and after troubleshooting they agreed it was faulty components in the tv and agreed to replace it. Took a day off work to home for the delivery and when they had arrived they had a semi blocking traffic on the main highway in front of my house. Neither person who came and hooked it all up spoke any english so I got no info from either of them. And here we are, exact same amount of time as the first tv and I have another black screen. Vizio said I was out of luck and to have a good day. I wad told that "it cost them money to send a replacement tv to everyone who has problems." Well it cost me my hard earned money to buy this piece if garbage in the first place! Never again will I buy another vizio product just so they can replace it with the same junk that'll do the same thing doen the road.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted].  A VIZIO representative has called me 3 times and I have also called back and left voice messages twice and our schedules have not allowed us to sync up on times.  However, I have noted that firmware updates have been pushed through to my television (I am assuming through VIZIO) and now the problem has been resolved.  The outstanding issue/suggestion for VIZIO is the lack of training from their IT/Phone reps that provide incorrect information and insist that a resolution (to fix the issue) will be at my cost.   
Regards,
[redacted]

Tell us why here...Dear Revdex.com Representative:VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that upon review of the...

complaint. The issue is not a manufacturer defect. However had there been a defect it would have been handled per the terms of our warranty. A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty.  VIZIO has contacted this customer and has handled this complaint.  Accordingly, VIZIO considers this matter closed.At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.   Sincerely,VIZIO, Inc.

Dear Revdex.com Representative:VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that VIZIO has determined that the VIZIO television in question in this complaint has been out of warranty by approximately 3 years.  A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty.  In the interest of providing customer satisfaction VIZIO has offered the customer a replacement VIZIO television at a discounted price. This is the only offer VIZIO is able to make at this time.At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.   Sincerely,VIZIO, Inc.

Dear Revdex.com Representative:VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s(“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that upon review of the...

complaint VIZIO has determined that this complaint is covered under VIZIO’s warranty. A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty. VIZIO has contacted this customer and has handled this complaint under the terms of VIZIO’s warranty. Accordingly, VIZIO considers this matter closed.At VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.   Sincerely,VIZIO, Inc.

Dear Revdex.com Representative:VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s(“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that VIZIO has determined...

that the VIZIO television in question in this complaint has been out of warranty by approximately 10 months. A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty. In the interest of providing customer satisfaction VIZIO has offered the customer [a replacement VIZIO television at a discounted price]. This is the only offer VIZIO is able to make at this time.At VIZIO, the quality of our products is very important to us. We rely onand appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.   Sincerely,VIZIO, Inc.

Contacted Vizio over a broken TV and did a Revdex.com complaint which was closed after Vizio told the Revdex.com that they could not contact me, they called 1 time when we were gone and so I called them back several times without them calling me back. We attempted to contact them on several occasions. The problem with a 70 inch TV we have has now began to worsen and instead of no picture we have has it begin to smoke after performing their reset functions more than once in hopes that we could get out purchase of $1,598 to work as it should. Vizio offered a replacement at a discount price when I called their customer support. Their discount price was a mere $25 lower than the full cost of the product. So now I have a 70 inch paperweight that has no picture and retains the sound and begin to smoke when turned on. This TV was a replacement for a TV that did the same exact thing as this one. 2 TV's and and still no time to watch them or get my money's use of them.A full refund of the cost of the TV would be a wonderful outcome. $1,598 is a lot of money for a non working TV. It's not the first TV that has died from the same issue. If no refund is given then I would want a brand new model 70 inch TV with the issues fixed so they never happen again. If none of those are done then I want the refund plus an additional amount for the time without a TV and pay my cable bill for the amount of time I have been without a paid for and working TV.

[redacted], go ahead and close it.  I finally got the retailer to take the TV back.  I just will not buy another Vizio product due to them not backing their product.  I still want to have the complaint listed on your website for them, so other consumers will know what to expect with this product. Thanks again,[redacted]