Volkswagen Group of America, Inc

This will acknowledge receipt and response to your Revdex.com correspondence dated 12/05/2017, regarding your **. On behalf of Audi of America, I would like to apologize for any service- related difficulties you may have experienced with your vehicle. Your safety is very important to us.I noticed that Audi...

Customer Care has been in contact with you regarding your situation. Please reference case # [redacted]. At this time, it is best to follow up with their review process. Your case has been escalated to the appropriate parties and a further review will take place.Sincerely,Audi of America, Inc.Ryan H.Customer Resolution & Retention

June 11, 2015Dear Revdex.com:In response to your correspondence dated June 5th, 2015 we are in contact with the customer in order to try and come to an amicable resolution. At this point Volkswagen group of America has not reached a decision with the customer but have reached out to him in order to do so....

We strive to make every customers experience the best and hope that we can do so in this instance as well.Sincerely,Adrian G.Customer Resolution and Retention Senior Specialist

A representative from Volkswagen Credit recently spoke to [redacted] and resolved the matter to her satisfaction.If [redacted] has any additional questions, we would like to encourage her to contact us at ###-###-####, Monday through Friday, 5:00 a.m. to 5:00 p.m. Pacific Time.Sincerely,VW Credit, Inc.

[redacted]:Please provide the attached response to this customer.Thank you!Laura S.Customer Resolution & RetentionArbitration SpecialistLaura S.Name SpecialistTitle Customer Resolution & Retention Department###-###-####, ext. [redacted]Phone Revdex.com Case: [redacted] ###-###-####Fax RE: 2014 Volkswagen...

[redacted] Hybrid [redacted]@vwgoa.comE-Mail Case:[redacted]VIN: [redacted] January 23, 2017DateDear [redacted]:This will acknowledge receipt and response to the Revdex.com complaint dated 1/10/17 regarding your 2014 Volkswagen [redacted] Hybrid. We sincerely apologize for any service-related difficulties you may have experienced with your vehicle.Each customer situation is evaluated on an individual basis with consideration given to many factors such as service history, the vehicle’s age and mileage, compliance with our scheduled maintenance requirements, type of repairs, and applicable state statutes. Taking this information into consideration, Volkswagen of America, Inc. (“Volkswagen”), an organizational unit of Volkswagen Group of America, Inc., has determined that the situation does not merit a settlement offer.Please be assured that Volkswagen takes a broad and liberal view when helping owners to be satisfied with their Volkswagen driving experience but we are not able to assist in all cases.Please understand fuel economy is based on many factors such as road conditions, individual driving style, weather, etc.If you are still experiencing concerns with the vehicle, we suggest contacting an authorized Volkswagen dealership to schedule a service appointment.Sincerely,Laura S. Customer Resolution & RetentionVolkswagen of America, Inc. Customer CARE [redacted] Auburn Hills, MI [redacted] Phone +[redacted] Fax +[redacted] www.vw.com

Complaint: [redacted] Kimberly, thank you for the email. It is the deliberate, misleading business practices of your company which created theses concerns and led me to engage the Revdex.com on my behalf.Your company cannot be trusted with the sales of your vehicles, therefore; I don't trust them to adequately address the issues without an intermediary.Quoting the EPA, stating the vehicle is safe and can be resold, does nothing to address my concerns. If Nitrogen Oxides (NOx) are regulated, it's because when they are present in large amounts, it's considered incredibly unsafe. My vehicle exceeds the regulations by 40 times the legal amount.This also has a significant impact on the value of the vehicle. The global stigma attached to my vehicle makes it far less valuable.Besides, selling my vehicle under these circumstances isn't ethical, which brings us back to my original request to have it repurchased by your company. Sincerely,[redacted]

Dear [redacted]:This will acknowledge receipt and response to your Revdex.com correspondence dated 4/11/2017 regarding your 2009 Volkswagen [redacted]. We sincerely apologize for any service-related difficulties you may have experienced with your vehicle.Each customer situation is evaluated on an individual...

basis with consideration given to many factors such as service history, the vehicle’s age and mileage, compliance with our scheduled maintenance requirements, type of repairs, and applicable state statutes. Taking this information into consideration, Volkswagen of America, Inc. (“Volkswagen”), an organizational unit of Volkswagen Group of America, Inc., has determined that the situation does not merit a settlement offer.This case has been reviewed by multiple departments and various levels within the organization. Volkswagen of America’s position remains that no assistance will be provided. The previous repairs to the ABS Control Module were performed at an independent repair shop. Also, all Volkswagen recalls/service actions must be completed by an authorized Volkswagen dealership.Please be assured that Volkswagen takes a broad and liberal view when helping owners to be satisfied with their Volkswagen driving experience, but we are not able to assist in all cases.Volkswagen will continue to work within the terms of any applicable warranties to address any verifiable concerns. If you are still experiencing concerns with the vehicle, please contact an authorized Volkswagen dealership to schedule a service appointment.Sincerely,Ryan H.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:
every time I get behind the wheel, I subject myself to danger should that airbag deploy.  It is their responsibility to ensure the consumer's safety.  
Regards,
[redacted]

Case: [redacted] VIN: [redacted] December 22, 2016DateDear Mr. [redacted]:This will acknowledge receipt and response to the Revdex.com complaint dated 12/15/16 regarding your 2015 Volkswagen CC. We sincerely apologize for any service-related difficulties you may have experienced...

with your vehicle.[redacted] Volkswagen has inspected the vehicle and found there are no manufacturing defects causing premature or unusual tire wear. Tires are warranted by the tire manufacturer. Volkswagen of America, Inc. (“Volkswagen”), an organizational unit of Volkswagen Group of America, Inc., is unable to provide assistance.Volkswagen will continue to work within the terms of any applicable warranties to address any verifiable concerns.Although we are unable to provide a favorable response, we appreciate the opportunity to respond.Sincerely,Laura S. Customer Resolution & RetentionVolkswagen of America, Inc. Customer CARE [redacted] Rd. Auburn Hills, MI 48326 Phone ###-###-#### Fax ###-###-#### www.vw.com

Dear [redacted]:This will acknowledge receipt and response to the Revdex.com complaint dated 9/1/16 regarding your vehicle. We sincerely apologize for any service-related difficulties you may have experienced with the vehicle.We have thoroughly reviewed the service history of your...

vehicle. Volkswagen of America, Inc. (“Volkswagen”), an organizational unit of Volkswagen Group of America, Inc., has determined that the history does not merit a settlement offer.Although we could not provide a favorable decision, we appreciate the opportunity to respond.Regards, Customer Resolution and Retention Volkswagen Group of America, Inc. [redacted]Auburn Hills, MI [redacted]

[redacted]:This is in response to the Revdex.com complaint that was submitted on 10/27/19.  I have researched this and have found that there are no national incentives being offered for Audi owners.  All incentives are currently being held at the regional or dealership...

level.  At this time, Volkswagen is not offering an incentive nationally due to the Takata airbag recall.  The National Highway Traffic Safety Administration (“NHTSA”) has instituted a Coordinated Remedy Program (the “Program”) to replace Takata airbags according to a schedule that reflects NHTSA’s own determination of the relative risks facing drivers.  The Program requires manufacturers to adhere to the recall schedule that NHTSA developed in accordance with its own risk assessments of airbag rupture.  (See U.S. Department of Transportation Expands and Accelerates Takata Air Bag Inflator Recall To Protect American Drivers and Passengers, NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION (May 4, 2016).) According to NHTSA, “[t]his recall schedule ensures the inflators will be recalled and replaced before they become dangerous, giving vehicle owners sufficient time to have them replaced before they pose a danger to vehicle occupants.”  (Id. at 1 (emphasis added).)  NHTSA has mandated that “replacement inflators will be made available to the highest-risk vehicles first,” and determined that it will take “6 to 25 years” of “service life” before any of the Takata airbag inflators will “pose an unreasonable risk to safety.”  (See May 3, 2015 NHTSA Amendment to Nov. 3, 2015 Consent Order ¶ 8.) The trust of our customers and the public is our most important asset. While the repair history of your client’s vehicle does not meet state or federal requirements for a repurchase or replacement, please know that we are working closely with the manufacturer to secure the necessary parts, tools and defining the procedure(s) to rectify this issue.   As these items become available your client will be notified to bring their vehicle in for service to complete the recall.  To verify if your client’s vehicle is impacted by this recall, enter your client’s 17-character Vehicle Identification Number (VIN) using the VIN search tool available on the following website: http://www.vw.com/owners-recalls/.  Additional information may also be found on the U.S. National Highway Traffic Safety Administration (NHTSA) website: http://www.safercar.gov/. Regards,    Laura S.Customer Resolution and RetentionArbitration  Specialist Volkswagen Group of America, Inc.Ph. ###-###-####Fax ###-###-####mailto: [redacted]@vwgoa.com Confidentiality Notice: This message (including any attachments) is intended exclusively for the individual or entity to which it is addressed.  If you are not the named addressee, you are not authorized to read, print, retain, copy or disseminate this message or any part of it.  If you have received this message in error, please notify the sender immediately by e-mail and delete all copies of the message.

Ms. Jones: This is in response to the Revdex.com complaint relating to your 2014 Volkswagen  [redacted]. For any information relating to the [redacted] Settlement Program, please visit the website VWCourtSettlement.com as it has the most up-to-date information. If you have questions...

concerning the [redacted] Settlement Program, please contact the Customer Support Team at [redacted] (###-###-####). Sincerely, Laura S. Customer Resolution & Retention Specialist

October 23, 2017Dear [redacted]:This will acknowledge receipt and response to your Revdex.com correspondence dated 10/20/2017, regarding your 2015 Volkswagen [redacted]. We sincerely apologize for any service-related difficulties you may have experienced with your vehicle.Each customer situation is...

evaluated on an individual basis with consideration given to many factors such as service history, the vehicle’s age and mileage, type of repairs, and applicable state statutes.As a gesture of goodwill, Volkswagen of America, Inc. (“Volkswagen”), an organizational unit of Volkswagen Group of America, Inc., would like to offer to reimburse you for the cost of replacing the passenger side front door window. I received your receipt from [redacted] Auto Glass in the amount of $291.81. I will go ahead and request a reimbursement check to be sent to your address. This process typically takes 7-10 business days for the check to arrive at my desk. At that point, I will forward the reimbursement check to your address via 2 day mail.In regards to the request for the scratches on the door to be repaired, Volkswagen of America will need more information I order to determine if any additional assistance can be provided. Are you able to provide an estimate for the cost of repair to address the scratches? Also, do you have any pictures that can be submitted?Please be assured that Volkswagen takes a broad and liberal view when helping owners to be satisfied with their Volkswagen driving experience.Sincerely,Ryan H.

Hello [redacted],I have reviewed your complaint. Volkswagen is sorry to hear about the concerns you have experienced. The assistance with the initial repair was extended as a goodwill gesture as we value you as a customer. Based the time and mileage outside of your manufacture warranty...

Volkswagen is unable to extend further assistance.Thank you,Kim L.Customer Resolution and RetentionArbitration Specialist

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:  Volkswagon Group of America continues to reject warranty claim based on my vehicle not having a Misfueling Guard installed on the vehicle even though I never received a service notification to have a Misfueling Guard installed.  I am not a laywer, but your the assumptions that I recieved this service notice is just as good as my assumption you did not mail it to me.If this is not the reason for denial of my claim? Please provide specific reasons for the denial of my claim and not this broad and liberal view that VW is taking on how it administers this warranty.  Including the repairs already done on the vehicle and the HPFS that needs to be done, repair cost for this vehicle will exceed approx. $13,000  which is over half the purchase price of the vehicle and the vehicle is just over 5 years old.    I had many options available when choosing a high mileage vehicle when I decided to give a VW Jetta TDI a try save money, this has not been the case.  I urge you to reconsider your position.
Regards,
[redacted]

This will acknowledge receipt and response to your Revdex.com correspondence dated  2/21/2018, regarding your 2017 Volkswagen [redacted]. We apologize that you did not  find the previous response satisfactory.Volkswagen of America does not consider damage caused by rodents to be a manufacturer's defect. Consequently, Volkswagen of America will not cover any necessary repairs due to rodent damage under the terms of the manufacturer's warranty. Although we can understand your dissatisfaction, ultimately rodent damage is an outside influence. Therefore, Volkswagen of America's position remains the same.We understand that this is not the response you were hoping for. However, Volkswagen of America appreciates the opportunity to reply.Sincerely,Ryan H.Customer Resolution & Retention

Dear [redacted],
 
We have received the complaint filed with the Revdex.com regarding
your vehicle. Your request for the repurchase of your vehicle as a result of
the news regarding emissions on affected [redacted] vehicles is
being reviewed by our Customer Resolution and Retention Team for...

further
analysis. We regret that you have concerns that have led you to engage the Revdex.com,
but assure you that your request will receive our thorough and detailed
attention.
 
Volkswagen of America values you as a customer. The trust of
our customers and the public is and continues to be our most important asset.
We at the Volkswagen Group will do our best to justify the trust that so many
people have placed in us.
   
Volkswagen of America Inc. will follow up with you directly once
our evaluation is complete.  In the event that the evaluation is delayed
for any reason, please know that we will contact you to keep you informed.
 
Best Regards,
 
Customer Resolution and Retention

Hello,[redacted] has resolved this issues with [redacted] Volkswagen. Please confirm that the customer is satisfied with the outcome. Thanks,Kimberly L[redacted]Arbitration SpecialistVolkswagen Group of America

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
1) VW Credit has not reached out to us.  Nor have they responded to any of our written communications with any response2)  VW Credit, Inc. operates as a private-subsidiary of Volkswagen Group of America, Inc. 3) VW corporate Germany has been copied with all the communications to date4) Since VW credit operates unresponsively, we were hoping that VW Corporate would take responsibility.5) We are going to contact newspapers next   
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted] And [redacted]

Dear [redacted]: This is in response to the Revdex.com complaint received 2/8/17 relating to the TDI Class action Settlement program.  For information relating to the TDI Settlement Program, please visit the website VWCourtSettlement.com , as it has the most up-to-date...

information.  To speak to someone concerning the TDI Settlement Program, please contact the Customer Support Team at 844-98-CLAIM (844-982-5246), as this is the team that was created to handle the TDI process and they have access to the information relating to the TDI Settlement program. Sincerely,Laura S. Customer Resolution & Retention Arbitration Specialist

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:1. I have received 2 separate letters that list my Vin Number for my 2013 Volkswagen ** first letter was sent in February 2016 and another in April 2016.  The Safety Recall [redacted]- [redacted] Driver Frontal Airbag [redacted]: [redacted].   The letter states clearly that the notice is referencing my vehicle : Vin [redacted].  The also references that [redacted] has reported that the frontal airbag inflator could potentially rupture if the vehicle is involved in a crash where the the airbag are designed to deploy.  In the event of the inflator rupture, metal fragments could pass throught the airbag cushion material, which may result in serious injury or death to vehicle occupants.  The is recall is conducted as a precautionary measure.  The letter also goes on to say that the replacement parts are not available at present time.  2. I checked on the recall/service lookup and it list the my vehicle vin number to be included in the recall under the www.vw.com.  I also contacted the customer CARE and spoke with Vicki on 6/29/16, who verified that my 2013 Volkswagen ** Sport is indeed on recall.  She gave me a Case Number [redacted] to document the call.  I was told at the time of the call that no current ETA on the repair was given by [redacted] to when the parts would be available.  That such response by Volkswagen is unacceptable and unsatisfactory, especially since the recall affects my safety.  The lack of effort on Volkswagen to repair / replace the airbag listed in the safety recall [redacted] is unreasonable.  I understand that the parts are essential for the repair but we are into five months where no date is even available to estimate when that the repair will take place,  meanwhile I am faced to drive a vehicle that compromises my safety in the event of an accident.  Volkswagen is on notice that I DO NOT FEEL SAFE in my vehicle until the repair is made.  Make no mistake that I will be in pursuit of legal action if this matter does not resolve to my satisfaction.  It would be in the best interest to resolve this matter immediately with repair.   Sending out recall letters does not remove Volkswagen from liability from the [redacted] Airbag mess, especially if they are expecting them to provide the parts.  Honestly how does one know that the repair parts provided by [redacted] are going to be appropriate and sufficient?3. I will not be accepting ANY other response from Volkswagen unless it involves the repair Safety Recall [redacted]- [redacted] Driver Frontal Airbag that applies to my vehicle [redacted]. I suggest another review of my vehicle will locate this IMPORTANT SAFETY RECALL.
Regards,
[redacted]