Volkswagen Group of America, Inc

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear [redacted]:I have been unable to locate your name in our system.  Please reply with the VIN of the vehicle so we may research this for you. Thanks!Laura S.Customer Resolution and RetentionArbitration  Specialist Volkswagen Group of America, Inc.Ph. (844) 862-8942 ext....

43498Fax 248-754-6350mailto: [email protected] Confidentiality Notice: This message (including any attachments) is intended exclusively for the individual or entity to which it is addressed.  If you are not the named addressee, you are not authorized to read, print, retain, copy or disseminate this message or any part of it.  If you have received this message in error, please notify the sender immediately by e-mail and delete all copies of the message.

May 1, 2017[redacted] Lyle, WA [redacted]RE: 2014 Volkswagen [redacted] Case: [redacted] / [redacted] VIN: [redacted]Dear [redacted]:Please allow this to serve as response to your Revdex.com correspondence dated 4/28/2017. As of the date of this letter, there are no documents uploaded in the TDI portal for review – Claim # [redacted]. After speaking with the department who handles the TDI Settlement Program, in order to proceed with your claim, the following information will need to be submitted:· Government Issued ID· Government Issued Vehicle Registration (on or after 9/18/15)· Financial Consent Form· Power of Attorney if applicableI know you previously mentioned that you do not have copies of the vehicle registration and the DMV cannot provide copies of old registrations. In your correspondence dated 4/26/2017, you mentioned that Volkswagen of America would not allow a copy of the receipt history from the DMV to work in place of the actual registration. The TDI Settlement department advised me to inform you to submit a copy of the receipt history and they will review all submitted documentation at that time.Please submit these requested documents to the TDI Settlement Portal at your earliest convenience. For information relating to the TDI Settlement Program, please visit the website VWCourtSettlement.com, as it has the most up-to-date information. To speak to someone concerning the TDI Settlement Program, we must refer you to the Customer Support Team at 844-98-CLAIM (844-982-5246), as this is the team that was created to handle the TDI Class Action Settlement process and they have access to the information relating to the program.Best Regards,Ryan H. C

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:They are offering just a generic response. They are not offering any solution to this huge problem. Just wait and we will contact you when we come up with a solution is not a proper response. What am I supposed to do with this vehicle? Keep it until they decide what to do? When ? It's costing me money. It's ashame this is happening to Audi cars. I will never buy again from them. [redacted] just won a customer. Instead of waiting I will head to he [redacted] dealership.
Regards,
[redacted]

Hello,Please allow a few more days to provide a response, as  I am working with Volkswagen Credit on a response. Thanks!
Laura S.
Customer
Resolution and Retention
Arbitration 
Specialist
Volkswagen
Group of America, Inc.
Ph. ###-###-####
Fax ###-###-####
mailto:...

[redacted].com

March 15, 2016Dear [redacted]:This will acknowledge receipt and response to your correspondence dated 3/9/16 regarding your vehicle. We sincerely apologize for any service-related difficulties your client may have experienced with the vehicle.We have thoroughly reviewed the service history of your client's vehicle. Unfortunately, [redacted] of America, Inc. ("[redacted]"), an organizational unit of Volkswagen Group of America, Inc., has determined that the history does not merit a settlement offer. However, the spare parts warranty would have been applicable if the vehicle was taken to the authorized [redacted] dealership for service. The warranty for a paid repair is 12 months or 12,000 miles, whichever occurs first.[redacted] will continue to work within the terms of any applicable warranties to address any verifiable concerns. If you are still experiencing concerns with this vehicle, please contact an authorized [redacted] dealership to schedule a service appointment.Sincerely,Laura S. Customer Resolution & Retention

Complaint: [redacted]
I am rejecting this response because:I have still not been given a clear and concise answer to the reasons why one vehicle(owner Rob G[redacted]) is qualified for repair and mine is not. Again, I am not asking for any of his personnal information, I am asking for the technicalities. I feel I am owed at least that with all the inconvenience you guys put customers through.
Regards,
[redacted]

Hello [redacted],Audi of America values each and every one of their customer and will be reaching out to you directly in the near future to discuss any offers they may be presenting.Sincerely,Customer Resolution and Retention

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Thank you for your time.
Regards,
[redacted]

Please provide the attached response to this customer.Thanks! Laura S.Customer Resolution and RetentionArbitration  Specialist Volkswagen Group of America, Inc.Ph. ###-###-####Fax ###-###-####mailto: [email protected] Confidentiality Notice: This message (including any attachments) is intended exclusively for the individual or entity to which it is addressed.  If you are not the named addressee, you are not authorized to read, print, retain, copy or disseminate this message or any part of it.  If you have received this message in error, please notify the sender immediately by e-mail and delete all copies of the message.  This is in response to the Revdex.com complaint relating to your 2010 Volkswagen [redacted] TDI. For any information relating to the TDI Settlement Program, please visit the website VWCourtSettlement.com as it has the most up-to-date information. If you have questions or comments relating to the TDI Settlement Program, please contact the Customer Support Team at 844-98-CLAIM (###-###-####).

[redacted] As mentioned in our email communication, our records did not indicate you were the registered owner since the vehicle was purchased used. Therefore, when the letters were distributed it would have gone to the current registered owner.  I have registered you in our system as the current owner of this vehicle for any future notifications regarding this vehicle to be mailed to you. Thank you for allowing us the opportunity to respond. Sincerely, Laura S. Customer Resolution and Retention Arbitration  Specialist Volkswagen Group of America, Inc. Ph. ###-###-#### Fax ###-###-#### mailto: [redacted]@vwgoa.com Confidentiality Notice: This message (including any attachments) is intended exclusively for the individual or entity to which it is addressed.  If you are not the named addressee, you are not authorized to read, print, retain, copy or disseminate this message or any part of it.  If you have received this message in error, please notify the sender immediately by e-mail and delete all copies of the message.Laura S.
Customer Resolution and Retention
Arbitration  Specialist

[redacted]Name [redacted] Arbitration SpecialistTitle Miami, FL [redacted] Customer Resolution & RetentionDepartment ###-###-####Phone ###-###-####Fax RE: 2016 Volkswagen [redacted]@vwgoa.comE-Mail Case:[redacted]/ [redacted] VIN: [redacted] May 3, 2017DateDear...

[redacted]:This will acknowledge receipt and response to your Revdex.com correspondence dated 5/1/2017 regarding your 2016 Volkswagen [redacted]. We sincerely apologize for any service-related difficulties you may have experienced with your vehicle.Each customer situation is evaluated on an individual basis with consideration given to many factors such as service history, the vehicle’s age and mileage, compliance with our scheduled maintenance requirements, type of repairs, and applicable state statutes. Taking this information into consideration, Volkswagen of America, Inc. (“Volkswagen”), an organizational unit of Volkswagen Group of America, Inc., has determined that the situation does not merit a settlement offer.Please be assured that Volkswagen takes a broad and liberal view when helping owners to be satisfied with their Volkswagen driving experience but we are not able to assist in all cases.Volkswagen will continue to work within the terms of any applicable warranties to address any verifiable concerns. If you are still experiencing concerns with the vehicle, please contact an authorized Volkswagen dealership to schedule a service appointment.Sincerely,Ryan H.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:
It fails to address the issue. I have called VW and the option is to just leave a message with the TDI litigation department or the customer service agent states that he/she does not have the authority to change the offer. This is why I opted to contact Revdex.com, the lack of compassion and regards to my matter. I would like for someone who has the authority to change the settlement offer. As a consumer I did not do anything wrong; I paid for the vehicle as price advertised, worked very to hard to pay-off my loan but now I face with the reality of having been purposely misled by VW and my vehicle is not what I expected.
Regards,
[redacted]

This will acknowledge receipt and response to the Revdex.com complaint dated May 12, 2016 regarding your vehicle. We sincerely apologize for any service-relateddifficulties you may have experienced with the vehicle.We have thoroughly reviewed the service history of your vehicle. Volkswagen of America, Inc. ("Volkswagen”), an organizational unit of Volkswagen Group of America, Inc., has determined that the history does not merit a settlement offer as a result of the recent news regarding the Takata Airbag Recall.The trust of our customers and the public is our most important asset. While the repairHistory of your vehicle does not meet state or federal requirements for a repurchase or replacement, please know that we are working closely with the manufacturer to secure the necessary parts, tools and defining the procedure(s) to rectify this issue.  As these items become available, you will be notified to bring your vehicle in for service to complete the recall. Additional information may be found at www.safercar.gov.We will continue to work within the terms of any applicable manufacturer’s warranties to address any verifiable concerns with your vehicle.  If you should experience any additional concerns with your vehicle, please contact an authorized Volkswagen dealership to schedule a service appointment.  Should there  be additional information regarding your vehicle’s service history that you would like us to consider, please contact Customer Resolution & Retention at ###-###-#### (ext. [redacted]) or [redacted]@vwgoa.com.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:
Volkswagen is refusing to take ownership of their mistakes in misleading the public about the ability of the vehicles they sell. The warranty provided for the failed fuel pump is useless when Volkswagen knows that it is a faulty part and they keep selling it and not giving any notice to the consumer, and lying about the ability of their vehicles. I was "guaranteed" my vehicle would run over 200,000 miles with proper maintenance by the Volkswagen sales person and my engine was ruined at 129,000 miles due to their faulty part. I had regular maintenance at the dealership and was never informed of their faulty high pressure fuel pump, even though it was under investigation at the time and I could of had it replaced before it ruined the engine but due to Volkswagens choice in deceiving their customers, that knowledge was kept from me. I intend to never purchase another Volkswagen and to inform others of their choice to keep deceiving the American public and to not fix their mistakes.
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
The response of we can't do that is a very
poor answer. If the EPA told you to fix
this and add this feature it would be done.
Given the emission scandal and the way my issues was handled I will not
recommend VW to any friends or family members.
I will be willing to give positive feedback once this feature is added
to my car
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: Fraudulently not disclosing the fact that the vehicle was a manufacture buyback with a branded title on the date of purchase is not a "sales related difficulty",  it is stealing. My wife and I purchased the vehicle on June 20, 2014. The form which you are referring to was signed a week later on June 27, 2014, only by wife, who was mislead and misinformed that it was a standard purchase document of no significance.  I, the co-buyer of this vehicle, did not sign this document because I was never shown or properly informed of this information.  This document states it must be shown to the vehicle purchasers on the date of purchase, not a week after the purchase has been finalized by a sleazy car salesman.  What is the point of even having such documents if they are not correctly filled out or shown to the customer on the correct date? Does Volkswagen not care how their dealerships operate under their name or hold these dealerships accountable?  The sale of this vehicle was not legitimate or acceptable.
Submitted,
[redacted]

February 6, 2018Dear [redacted]:This will acknowledge receipt and response to your Revdex.com correspondence dated 1/30/2018, regarding your vehicle. We sincerely apologize for any service-related difficulties you may have experienced with the vehicle.We have thoroughly reviewed the service history of...

your vehicle. As of the most recent service visit on 1/29/2018 at [redacted] Volkswagen, the dealership was unable to duplicate the alleged concern regarding the sunroof leak. Authorized Volkswagen dealerships are unable to perform warranty repairs unless they can first duplicate the alleged concern(s).Volkswagen will continue to work within the terms of any applicable warranties to address any verifiable concerns. If you are still experiencing concerns with the vehicle, please contact an authorized Volkswagen dealership to schedule a service appointment. If you are not satisfied with the diagnosis done by [redacted] Volkswagen, you are more than welcome to bring the vehicle into another authorized Volkswagen dealership to get a second opinion.If there are future verified concerns with the vehicle, Volkswagen of America can review the case further at that time. Volkswagen of America appreciates the opportunity to respond.Sincerely,Ryan H. Customer Resolution & Retention

Dear [redacted]: We received your Revdex.com complaint dated 2/5/17.  We have thoroughly researched your request.  Volkswagen is unable to make any exceptions for the TDI Goodwill Package registration that ended April 30, 2016.  We understand this may not be the answer...

you hoped for; however we appreciate the opportunity to respond to your concern. Sincerely,    Laura S. Customer Resolution & Retention Specialist

March 9, 2017[redacted] Dyersville, IA [redacted]RE: 2012 Volkswagen [redacted] Case: [redacted] VIN: [redacted]Dear [redacted]:Thank you for contacting the Revdex.com, regarding your vehicle. Your request in regards to your loan still being unsatisfied on your affected TDI vehicle has been escalated to the Customer Resolution & Retention Team for further analysis. We regret that you have concerns that have led you to engage with the Revdex.com, but assure you that your request will receive our thorough and detailed attention.We reached out to [redacted] and were advised that the payoff check was delivered to the incorrect address. We apologize for the inconvenience. We have obtained the correct address and will send out a new payoff check as soon as possible.Volkswagen values you as a customer. The trust of our customers and the public is and will continue to be our most important asset. We at the Volkswagen Group will do our best to justify the trust that so many people have placed in us.Best Regards,Ryan H. Arbitration SpecialistVolkswagen Group of America 3800 Hamlin Rd. Auburn Hills, MI 48326 Telephone 844 862 8942 Fax +[redacted]