WageWorks, Inc.

Complaint: ***I am rejecting this response because: what they said was to call their customer service againCalled them several times and and wasted my time and ultimately was able to talk to an English speaking personIt seems like the email I got was so canned and so generic that it wasn't related to the claim I thought it wasNow they want a receipt from my lab, as if the words "walk in lab" on their statement is not sufficientWhat they're asking would require me to disclose the results of my blood testsSincerely,*** ***

Initial Business Response /* (1000, 5, 2015/11/20) */
To Whom It May Concern:
WageWorks is a provider of tax-advantaged programs for consumer-directed health, commuter and other employee spending account benefits, or CDBs, in the United StatesWe provide these services to the employee
participants of our employer clients pursuant to service contracts with the employersWe do not sell our services to the general public, and do not have individual service agreements with employee participants
The operation of these CDBs and the related appeals processes are governed by various federal laws and regulations including the Internal Revenue Code of 1986, as amended, the Health Insurance Portability and Accountability Act of 1996, or HIPAA, and related state laws
While we appreciate being notified of any complaints, our employer clients and their employee participants are advised to resolve any issues by contacting their customer service representative, our call center or, ultimately, a member of our teamWe promptly respond to all issues and strive to resolve every concern to the employee participant's satisfactionWe have notified the employee participant's employer client of the complaint and are taking appropriate steps to resolve it through the appropriate channels
Thank you
Executive Escalation Team
WageWorks, Inc

Initial Business Response /* (1000, 5, 2015/09/15) */
To Whom It May Concern:
WageWorks is a provider of tax-advantaged programs for consumer-directed health, commuter and other employee spending account benefits, or CDBs, in the United StatesWe provide these services to the employee
participants of our employer clients pursuant to service contracts with the employersWe do not sell our services to the general public, and do not have individual service agreements with employee participants
The operation of these CDBs and the related appeals processes are governed by various federal laws and regulations including the Internal Revenue Code of 1986, as amended, the Health Insurance Portability and Accountability Act of 1996, or HIPAA, and related state laws
While we appreciate being notified of any complaints, our employer clients and their employee participants are advised to resolve any issues by contacting their customer service representative, our call center or, ultimately, a member of our teamWe promptly respond to all issues and strive to resolve every concern to the employee participant's satisfactionWe have notified the employee participant's employer client of the complaint and are taking appropriate steps to resolve it through the appropriate channels
Thank you
Executive Escalation Team
WageWorks, Inc
Initial Consumer Rebuttal /* (3000, 7, 2015/09/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The reason I contacted Revdex.com is because I tried resolving the problem on my own through contacting the customer service at wage works but that nothing has been doneI have tried for the last monthsI just want my money $refunded
Final Business Response /* (4000, 9, 2015/09/22) */
To Whom It May Concern:
WageWorks is a provider of tax-advantaged programs for consumer-directed health, commuter and other employee spending account benefits, or CDBs, in the United StatesWe provide these services to the employee participants of our employer clients pursuant to service contracts with the employersWe do not sell our services to the general public, and do not have individual service agreements with employee participants
The operation of these CDBs and the related appeals processes are governed by various federal laws and regulations including the Internal Revenue Code of 1986, as amended, the Health Insurance Portability and Accountability Act of 1996, or HIPAA, and related state laws
While we appreciate being notified of any complaints, our employer clients and their employee participants are advised to resolve any issues by contacting their customer service representative, our call center or, ultimately, a member of our teamWe promptly respond to all issues and strive to resolve every concern to the employee participant's satisfactionWe have notified the employee participant's employer client of the complaint and are taking appropriate steps to resolve it through the appropriate channels
Thank you
Executive Escalation Team
WageWorks, Inc

Complaint: ***I am rejecting this response because: I cannot understand in the response what is being done and I'm not satisfied with the response thus far from WageWorks.Sincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
They also explain how a card will get prompted for a receipt. Sincerely, *** ***

Complaint: ***I am rejecting this response because: I got a call from a manager there on Friday 2/about this caseShe informed me that the documents I submitted were incorrectI asked her how would I know this because there has been no communication from Wage works, nor the multiple times I have called their call center to inform me of thisShe said it was my responsibility to make sure these are correctThis company just keeps passing the buck and the communication is less than satisfactoryI told her if she could mail me something showing what dates were not correct I would be glad to handle this, however in the meantime my card has still been suspendedShe then informed me it would take another 7-business days to get this in the mail to meI will never ever use this company again and will be sure to relay this information about this company to family, friends and coworkersNo one should have to continue to jump threw hoops like this to get your own moneyAgain, passing the buck and trying to make this my responsibility when the communication with this company has been horrible since I started using themShe informed me she was pulling my calls to listen to her reps and I hope she does so she can hear how many times I was told everything is good and has been approved or when they do not know the answer and place you on eternal hold hoping you will hang upThere is no reason this should be taking more than months to get this resolvedSincerely,*** ***

Initial Business Response /* (1000, 5, 2016/01/29) */
To Whom It May Concern:
WageWorks is a provider of tax-advantaged programs for consumer-directed health, commuter and other employee spending account benefits, or CDBs, in the United StatesWe provide these services to the employee
participants of our employer clients pursuant to service contracts with the employersWe do not sell our services to the general public, and do not have individual service agreements with employee participants
The operation of these CDBs and the related appeals processes are governed by various federal laws and regulations including the Internal Revenue Code of 1986, as amended, the Health Insurance Portability and Accountability Act of 1996, or HIPAA, and related state laws
While we appreciate being notified of any complaints, our employer clients and their employee participants are advised to resolve any issues by contacting their customer service representative, our call center or, ultimately, a member of our teamWe promptly respond to all issues and strive to resolve every concern to the employee participant's satisfactionWe have notified the employee participant's employer client of the complaint and are taking appropriate steps to resolve it through the appropriate channels
Thank you
Executive Escalation Team
WageWorks, Inc
Initial Consumer Rebuttal /* (3000, 7, 2016/02/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There has been zero contact from the company despite what the response says, nor has there been any effort made by WageWorks to resolve my issueI have attempted to contact customer service, as the company response states, but that in and of itself is the catalyst for my complaintThey were unhelpful and dismissive
As for reaching out to my employer, why would they do that? My employer has nothing to do with a system issue on WageWorks sideI honestly think that WageWorks has zero intention of assisting me with my issue at this pointThey have been, and continue to be, non-communicative
Final Business Response /* (4000, 10, 2016/02/08) */
To Whom It May Concern:
WageWorks is a provider of tax-advantaged programs for consumer-directed health, commuter and other employee spending account benefits, or CDBs, in the United StatesWe provide these services to the employee participants of our employer clients pursuant to service contracts with the employersWe do not sell our services to the general public, and do not have individual service agreements with employee participants
The operation of these CDBs and the related appeals processes are governed by various federal laws and regulations including the Internal Revenue Code of 1986, as amended, the Health Insurance Portability and Accountability Act of 1996, or HIPAA, and related state laws
While we appreciate being notified of any complaints, our employer clients and their employee participants are advised to resolve any issues by contacting their customer service representative, our call center or, ultimately, a member of our teamWe promptly respond to all issues and strive to resolve every concern to the employee participant's satisfactionWe have notified the employee participant's employer client of the complaint and are taking appropriate steps to resolve it through the appropriate channels
Thank you
Executive Escalation Team
WageWorks, Inc
Final Consumer Response /* (2000, 12, 2016/02/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I will consider the matter resolvedThe company did pay on the charge as requested though they never deemed me important enough to talk toI am highly disappointed in the way Wage Works addresses their customersThis seems to be a common thread with them

Initial Business Response /* (1000, 5, 2015/05/01) */
To Whom It May Concern:
WageWorks is a provider of tax-advantaged programs for consumer-directed health, commuter and other employee spending account benefits, or CDBs, in the United StatesWe provide these services to the employee
participants of our employer clients pursuant to service contracts with the employersWe do not sell our services to the general public, and do not have individual service agreements with employee participants
The operation of these CDBs and the related appeals processes are governed by various federal laws and regulations including the Internal Revenue Code of 1986, as amended, the Health Insurance Portability and Accountability Act of 1996, or HIPAA, and related state laws
While we appreciate being notified of any complaints, our employer clients and their employee participants are advised to resolve any issues by contacting their customer service representative, our call center or, ultimately, a member of our teamWe promptly respond to all issues and strive to resolve every concern to the employee participant's satisfactionWe have notified the employee participant's employer client of the complaint and are taking appropriate steps to resolve it through the appropriate channels
Thank you
Executive Escalation Team
WageWorks, Inc
Initial Consumer Rebuttal /* (3000, 7, 2015/05/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I would like to know what is being done in regards to taking care of thisSimply stating that you have contacted "employee participant's employer client"I am not sure if this means you have contacted the wageworks office that I normally deal with or if you contacted someone at my place of workI have been dealing with the wageworks staff and they are the ones who gave me the wrong information and got me into this mess and now will not do anything about the problemI am needing my card reopened so that I can continue to use my remaining balance while this situation is being looked intoI would also appreciate to know a time frame I can expect to wait and here a response on this issueThank you!
Final Business Response /* (4000, 9, 2015/05/12) */
To Whom It May Concern:
WageWorks is a provider of tax-advantaged programs for consumer-directed health, commuter and other employee spending account benefits, or CDBs, in the United StatesWe provide these services to the employee participants of our employer clients pursuant to service contracts with the employersWe do not sell our services to the general public, and do not have individual service agreements with employee participants
The operation of these CDBs and the related appeals processes are governed by various federal laws and regulations including the Internal Revenue Code of 1986, as amended, the Health Insurance Portability and Accountability Act of 1996, or HIPAA, and related state laws
While we appreciate being notified of any complaints, our employer clients and their employee participants are advised to resolve any issues by contacting their customer service representative, our call center or, ultimately, a member of our teamWe promptly respond to all issues and strive to resolve every concern to the employee participant's satisfactionWe have notified the employee participant's employer client of the complaint and are taking appropriate steps to resolve it through the appropriate channels
Thank you
Executive Escalation Team
WageWorks, Inc
Final Consumer Response /* (4200, 11, 2015/05/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is the exact same automated response they stated the first timeI would appreciate a personal response from a human as this issue is not going to be resolved by an automated response

Tell us why hereTo Whom It May Concern: WageWorks is a provider of tax-advantaged programs for consumer-directed health, commuter and other employee spending account benefits, or CDBs, in the United StatesWe provide these services to the employee participants of our employer
clients pursuant to service contracts with the employers. We do not sell our services to the general public, and do not have individual service agreements with employee participants. The operation of these CDBs and the related appeals processes are governed by various federal laws and regulations including the Internal Revenue Code of 1986, as amended, the Health Insurance Portability and Accountability Act of 1996, or HIPAA, and related state laws. While we appreciate being notified of any complaints, our employer clients and their employee participants are advised to resolve any issues by contacting their customer service representative, our call center or, ultimately, a member of our team. We promptly respond to all issues and strive to resolve every concern to the employee participant’s satisfactionWe have notified the employee participant’s employer client of the complaint and are taking appropriate steps to resolve it through the appropriate channels. Thank you. Executive Escalation TeamWageWorks, Inc

Initial Business Response /* (1000, 5, 2015/04/30) */
To Whom It May Concern:
WageWorks is a provider of tax-advantaged programs for consumer-directed health, commuter and other employee spending account benefits, or CDBs, in the United StatesWe provide these services to the employee
participants of our employer clients pursuant to service contracts with the employersWe do not sell our services to the general public, and do not have individual service agreements with employee participants
The operation of these CDBs and the related appeals processes are governed by various federal laws and regulations including the Internal Revenue Code of 1986, as amended, the Health Insurance Portability and Accountability Act of 1996, or HIPAA, and related state laws
While we appreciate being notified of any complaints, our employer clients and their employee participants are advised to resolve any issues by contacting their customer service representative, our call center or, ultimately, a member of our teamWe promptly respond to all issues and strive to resolve every concern to the employee participant's satisfactionWe have notified the employee participant's employer client of the complaint and are taking appropriate steps to resolve it through the appropriate channels
Thank you
Executive Escalation Team
WageWorks, Inc

Initial Business Response /* (1000, 10, 2016/02/08) */
To Whom It May Concern:
WageWorks is a provider of tax-advantaged programs for consumer-directed health, commuter and other employee spending account benefits, or CDBs, in the United StatesWe provide these services to the employee
participants of our employer clients pursuant to service contracts with the employersWe do not sell our services to the general public, and do not have individual service agreements with employee participants
The operation of these CDBs and the related appeals processes are governed by various federal laws and regulations including the Internal Revenue Code of 1986, as amended, the Health Insurance Portability and Accountability Act of 1996, or HIPAA, and related state laws
While we appreciate being notified of any complaints, our employer clients and their employee participants are advised to resolve any issues by contacting their customer service representative, our call center or, ultimately, a member of our teamWe promptly respond to all issues and strive to resolve every concern to the employee participant's satisfactionWe have notified the employee participant's employer client of the complaint and are taking appropriate steps to resolve it through the appropriate channels
Thank you
Executive Escalation Team
WageWorks, Inc
Initial Consumer Rebuttal /* (2000, 12, 2016/02/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Complaint: ***I am rejecting this response because:
I contacted business Coustomer serviceThe response was totally unacceptableThis is a companint about bug in your app
You provide an app that doesn't operate properly, and took away my $under IRS codewhat your company is doing is a fraud.
Sincerely,*** ***

Initial Business Response /* (1000, 5, 2016/02/08) */
To Whom It May Concern:
WageWorks is a provider of tax-advantaged programs for consumer-directed health, commuter and other employee spending account benefits, or CDBs, in the United StatesWe provide these services to the employee
participants of our employer clients pursuant to service contracts with the employersWe do not sell our services to the general public, and do not have individual service agreements with employee participants
The operation of these CDBs and the related appeals processes are governed by various federal laws and regulations including the Internal Revenue Code of 1986, as amended, the Health Insurance Portability and Accountability Act of 1996, or HIPAA, and related state laws
While we appreciate being notified of any complaints, our employer clients and their employee participants are advised to resolve any issues by contacting their customer service representative, our call center or, ultimately, a member of our teamWe promptly respond to all issues and strive to resolve every concern to the employee participant's satisfactionWe have notified the employee participant's employer client of the complaint and are taking appropriate steps to resolve it through the appropriate channels
Thank you
Executive Escalation Team
WageWorks, Inc
Initial Consumer Rebuttal /* (3000, 7, 2016/02/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have called the Wageworks call center and have got no resolution to the claim/complaint, hence I contacted the Revdex.comAs per the response, above, from the business, they say that they are in communication with the participant employer client and taking the appropriate steps to resolve the complaintSo, I would like to be kept updated on the status of this complaint and ultimated be reimbursed/refunded to the amount of $
Final Business Response /* (4000, 9, 2016/02/17) */
To Whom It May Concern:
WageWorks is a provider of tax-advantaged programs for consumer-directed health, commuter and other employee spending account benefits, or CDBs, in the United StatesWe provide these services to the employee participants of our employer clients pursuant to service contracts with the employersWe do not sell our services to the general public, and do not have individual service agreements with employee participants
The operation of these CDBs and the related appeals processes are governed by various federal laws and regulations including the Internal Revenue Code of 1986, as amended, the Health Insurance Portability and Accountability Act of 1996, or HIPAA, and related state laws
While we appreciate being notified of any complaints, our employer clients and their employee participants are advised to resolve any issues by contacting their customer service representative, our call center or, ultimately, a member of our teamWe promptly respond to all issues and strive to resolve every concern to the employee participant's satisfactionWe have notified the employee participant's employer client of the complaint and are taking appropriate steps to resolve it through the appropriate channels
Thank you
Executive Escalation Team
WageWorks, Inc
Final Consumer Response /* (4200, 11, 2016/02/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This matter is still unresolved

Complaint: ***I am rejecting this response because: I did contact their escalation team and they did not call me back
Sincerely,*** ***

Complaint: ***I am rejecting this response because: Wageworks has told me numerous times that they are "working on my issue" and nothing has been doneThey have not adequately handled my refund requests and they already wasted weeks of my timeI followed all of their instructions and kept patient as long as possible but they simply are not handling my request with any urgency or regardPer my call with their supervisor on 8/4, I should have received my refund by now and each individual I speak to gives me a different status on my refundNonetheless, I'm owed $for services they did not give to me.
Sincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meTransitChek by WageWorks has resolved the issue.Sincerely, *** ***

Initial Business Response /* (1000, 5, 2015/10/07) */
To Whom It May Concern:
WageWorks is a provider of tax-advantaged programs for consumer-directed health, commuter and other employee spending account benefits, or CDBs, in the United StatesWe provide these services to the employee
participants of our employer clients pursuant to service contracts with the employersWe do not sell our services to the general public, and do not have individual service agreements with employee participants
The operation of these CDBs and the related appeals processes are governed by various federal laws and regulations including the Internal Revenue Code of 1986, as amended, the Health Insurance Portability and Accountability Act of 1996, or HIPAA, and related state laws
While we appreciate being notified of any complaints, our employer clients and their employee participants are advised to resolve any issues by contacting their customer service representative, our call center or, ultimately, a member of our teamWe promptly respond to all issues and strive to resolve every concern to the employee participant's satisfactionWe have notified the employee participant's employer client of the complaint and are taking appropriate steps to resolve it through the appropriate channels
Thank you
Executive Escalation Team
WageWorks, Inc

Initial Business Response /* (1000, 5, 2015/07/09) */
To Whom It May Concern:
WageWorks is a provider of tax-advantaged programs for consumer-directed health, commuter and other employee spending account benefits, or CDBs, in the United StatesWe provide these services to the employee
participants of our employer clients pursuant to service contracts with the employersWe do not sell our services to the general public, and do not have individual service agreements with employee participants
The operation of these CDBs and the related appeals processes are governed by various federal laws and regulations including the Internal Revenue Code of 1986, as amended, the Health Insurance Portability and Accountability Act of 1996, or HIPAA, and related state laws
While we appreciate being notified of any complaints, our employer clients and their employee participants are advised to resolve any issues by contacting their customer service representative, our call center or, ultimately, a member of our teamWe promptly respond to all issues and strive to resolve every concern to the employee participant's satisfactionWe have notified the employee participant's employer client of the complaint and are taking appropriate steps to resolve it through the appropriate channels
Thank you
Executive Escalation Team
WageWorks, Inc
Initial Consumer Rebuttal /* (3000, 7, 2015/07/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Still waiting on them to contact my employerSeems to me they respond to you (the Revdex.com) off go their back, but don't actually do anything to resolve the issueI have done some online research, I am not the 1st or the 20th to have this exact same issue with wageworksSeems they are in the business of taking people's money
Final Business Response /* (4000, 9, 2015/07/15) */
To Whom It May Concern:
WageWorks is a provider of tax-advantaged programs for consumer-directed health, commuter and other employee spending account benefits, or CDBs, in the United StatesWe provide these services to the employee participants of our employer clients pursuant to service contracts with the employersWe do not sell our services to the general public, and do not have individual service agreements with employee participants
The operation of these CDBs and the related appeals processes are governed by various federal laws and regulations including the Internal Revenue Code of 1986, as amended, the Health Insurance Portability and Accountability Act of 1996, or HIPAA, and related state laws
While we appreciate being notified of any complaints, our employer clients and their employee participants are advised to resolve any issues by contacting their customer service representative, our call center or, ultimately, a member of our teamWe promptly respond to all issues and strive to resolve every concern to the employee participant's satisfactionWe have notified the employee participant's employer client of the complaint and are taking appropriate steps to resolve it through the appropriate channels
Thank you
Executive Escalation Team
WageWorks, Inc
Final Consumer Response /* (4200, 11, 2015/07/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I Personally have not got a response from wage works nor have I heard from my employer that wage works has contacted themI have medical bills that need to be paid and am unable to do so until wage works takes the hold off of my medical card

Complaint: ***I am rejecting this response because:
THIS IS THE EXACT SAME RESPONSE THEY ALREADY PROVIDEDTHEY CLEARLY HAVE NO INTEREST IN PROVIDING CUSTOMER SERVICE AND PROBABLY DIDN'T EVEN BOTHER TO READ MY COMPLAINTI'M ALSO STILL WAITING FOR SOMEONE TO EXPLAIN WHY MY COMPLAINT WAS FORWARDED TO WAGE WORKS WHEN I ORGINALLY SUBMITTED IT AGAINST FSAFEDS??? I HAVE LEFT VOICEMAILS FOR SOMEONE NAMED *** WHO IS SUPPOSEDLY A SUPERVISOR BUT JUST AS IN THE PAST, HE HAS NOT RETURNED MY CALLSUNACCEPTABLE CUSTOMER SERVICE!!!!*** ***

Initial Business Response /* (1000, 5, 2015/05/07) */
To Whom It May Concern:
WageWorks is a provider of tax-advantaged programs for consumer-directed health, commuter and other employee spending account benefits, or CDBs, in the United StatesWe provide these services to the employee
participants of our employer clients pursuant to service contracts with the employersWe do not sell our services to the general public, and do not have individual service agreements with employee participants
The operation of these CDBs and the related appeals processes are governed by various federal laws and regulations including the Internal Revenue Code of 1986, as amended, the Health Insurance Portability and Accountability Act of 1996, or HIPAA, and related state laws
While we appreciate being notified of any complaints, our employer clients and their employee participants are advised to resolve any issues by contacting their customer service representative, our call center or, ultimately, a member of our teamWe promptly respond to all issues and strive to resolve every concern to the employee participant's satisfactionWe have notified the employee participant's employer client of the complaint and are taking appropriate steps to resolve it through the appropriate channels
Thank you
Executive Escalation Team
WageWorks, Inc