WageWorks, Inc.

Initial Business Response /* (1000, 5, 2015/12/17) */
To Whom It May Concern:
WageWorks is a provider of tax-advantaged programs for consumer-directed health, commuter and other employee spending account benefits, or CDBs, in the United StatesWe provide these services to the employee
participants of our employer clients pursuant to service contracts with the employersWe do not sell our services to the general public, and do not have individual service agreements with employee participants
The operation of these CDBs and the related appeals processes are governed by various federal laws and regulations including the Internal Revenue Code of 1986, as amended, the Health Insurance Portability and Accountability Act of 1996, or HIPAA, and related state laws
While we appreciate being notified of any complaints, our employer clients and their employee participants are advised to resolve any issues by contacting their customer service representative, our call center or, ultimately, a member of our teamWe promptly respond to all issues and strive to resolve every concern to the employee participant's satisfactionWe have notified the employee participant's employer client of the complaint and are taking appropriate steps to resolve it through the appropriate channels
Thank you
Executive Escalation Team
WageWorks, Inc

*** *** * ** *** *** *** *** * *** *** *** ** ** *** *** ** *** *** *** *** *** *** *** * *** *** *** *** ** ** *** *** *** *** *** ** ** *** *** ** * *** ** *** *** *** ** *** * *** *** *** *** *** *** *** *** ** *** * *** *** ** ** ** *** *** * *** *** *** *** *** *** *** *** *** *** ** *** *** *** *** ** *** *** *** *** *** ** *** *** *** *** *** ** *** ** *** *** * *** *** *** * *** *** *** *** *** *** *** ** *** *** *** *** * *** *** ** *** *** ** * *** *** ** *** *** *** ** *** *** *** *** *** *** *** *** ** * *** ** *** *** *** *** *** *** *** * *** ** *** *** *** *** *** *** *** *** ** ** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ** ** *** *** *** *** *** *** *** ** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ** *** *** *** * *** ** *** *** *** *** *** * *** *** *** *** *** *** *** *** *** ** *** ** *** * *** *** *** *** * *** *** *** *** *** *** ** *** *** *** *** *** *** * *** *** *** * *** *** *** *** *** *** *** ** *** * *** *** *** *** *** ** *** *** *** *** *** *** ** *** ** *** *** *** *** *** *** *** ** *** ** ** ** * *** *** ** ** *** * *** *** * ** *** *** ** * *** *** *** ** *** *** *** *** ** *** ** *** ** *** *** ** *** *** *** ** *** *** *** *** *** *** *** ** ** *** *** ** *** ** *** *** *** *** * *** *** *** *** *** *** *** *** ** *** *** *** *** *** *** *** *** ***

Initial Business Response /* (1000, 5, 2015/10/27) */
To Whom It May Concern:
WageWorks is a provider of tax-advantaged programs for consumer-directed health, commuter and other employee spending account benefits, or CDBs, in the United StatesWe provide these services to the employee
participants of our employer clients pursuant to service contracts with the employersWe do not sell our services to the general public, and do not have individual service agreements with employee participants
The operation of these CDBs and the related appeals processes are governed by various federal laws and regulations including the Internal Revenue Code of 1986, as amended, the Health Insurance Portability and Accountability Act of 1996, or HIPAA, and related state laws
While we appreciate being notified of any complaints, our employer clients and their employee participants are advised to resolve any issues by contacting their customer service representative, our call center or, ultimately, a member of our teamWe promptly respond to all issues and strive to resolve every concern to the employee participant's satisfactionWe have notified the employee participant's employer client of the complaint and are taking appropriate steps to resolve it through the appropriate channels
Thank you
Executive Escalation Team
WageWorks, Inc

Initial Business Response /* (1000, 5, 2015/09/10) */
To Whom It *** Concern:
WageWorks is a provider of tax-advantaged programs for consumer-directed health, commuter and other employee spending account benefits, or CDBs, in the United StatesWe provide these services to the employee
participants of our employer clients pursuant to service contracts with the employersWe do not sell our services to the general public, and do not have individual service agreements with employee participants
The operation of these CDBs and the related appeals processes are governed by various federal laws and regulations including the Internal Revenue Code of 1986, as amended, the Health Insurance Portability and Accountability Act of 1996, or HIPAA, and related state laws
While we appreciate being notified of any complaints, our employer clients and their employee participants are advised to resolve any issues by contacting their customer service representative, our call center or, ultimately, a member of our teamWe promptly respond to all issues and strive to resolve every concern to the employee participant's satisfactionWe have notified the employee participant's employer client of the complaint and are taking appropriate steps to resolve it through the appropriate channels
Thank you
Executive Escalation Team
WageWorks, Inc
Initial Consumer Rebuttal /* (3000, 7, 2015/09/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is only an automated general responseThis has not been looked into in order to be correctedThis is not ok
Final Business Response /* (4000, 9, 2015/09/15) */
To Whom It *** Concern:
WageWorks is a provider of tax-advantaged programs for consumer-directed health, commuter and other employee spending account benefits, or CDBs, in the United StatesWe provide these services to the employee participants of our employer clients pursuant to service contracts with the employersWe do not sell our services to the general public, and do not have individual service agreements with employee participants
The operation of these CDBs and the related appeals processes are governed by various federal laws and regulations including the Internal Revenue Code of 1986, as amended, the Health Insurance Portability and Accountability Act of 1996, or HIPAA, and related state laws
While we appreciate being notified of any complaints, our employer clients and their employee participants are advised to resolve any issues by contacting their customer service representative, our call center or, ultimately, a member of our teamWe promptly respond to all issues and strive to resolve every concern to the employee participant's satisfactionWe have notified the employee participant's employer client of the complaint and are taking appropriate steps to resolve it through the appropriate channels
Thank you
Executive Escalation Team
WageWorks, Inc
Final Consumer Response /* (4200, 11, 2015/09/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I wish to be refunded and have a person email me or write meNot a "team"None of what you guys are telling me go with what I was told previously

Complaint: ***I am rejecting this response because I have already spoken with a representative at Wage works and I was told that your business does not notify participants and it was part of the agreement that I signed with your business that I would not be contacted if my account were closedI think it's a shady practice to have where you don't notify the participant about their account being closed and then you send the participant's money to the employer when the money was never the employer's to begin withIt's ok because I've already hired an attorney to get this resolved for me so I will no longer be speaking to the businessYou'll hear from my attorney.Sincerely,*** ***

Initial Business Response /* (1000, 5, 2015/11/20) */
To Whom It May Concern:
WageWorks is a provider of tax-advantaged programs for consumer-directed health, commuter and other employee spending account benefits, or CDBs, in the United StatesWe provide these services to the employee
participants of our employer clients pursuant to service contracts with the employersWe do not sell our services to the general public, and do not have individual service agreements with employee participants
The operation of these CDBs and the related appeals processes are governed by various federal laws and regulations including the Internal Revenue Code of 1986, as amended, the Health Insurance Portability and Accountability Act of 1996, or HIPAA, and related state laws
While we appreciate being notified of any complaints, our employer clients and their employee participants are advised to resolve any issues by contacting their customer service representative, our call center or, ultimately, a member of our teamWe promptly respond to all issues and strive to resolve every concern to the employee participant's satisfactionWe have notified the employee participant's employer client of the complaint and are taking appropriate steps to resolve it through the appropriate channels
Thank you
Executive Escalation Team
WageWorks, Inc
Initial Consumer Rebuttal /* (3000, 12, 2016/01/08) */
COMPLAINT DETAILS:
Wage Works took $from my paycheck that was applied to my WageWorks credit card & now I am unable to use the card
I enrolled into FSA with my employer & I had $from my paycheck that was applied to my WageWorks credit card & now I am unable to use the card
On 10/16/$was deducted from my Comcast paycheck for FSA account with WageWorksI used my WageWork debit Visa card to pay for my prescription order:XXXXXXXXXXXXXXX on 10/21/with CVS/caremarkMy receipt says that my WageWorks card covered the cost of prescription for $I unenrolled from the FSA/WageWorks card on 10/17/I tried to use my card again to pay for another prescription & my order was declinedOn 11/9/I called XXX-XXX-XXXX on the back of the WageWorks card & the representative told me that I was not enrolled & that they could not see that I ever had a WageWorks card ending in I asked them about the remaining balance of $The representative told me that I would need to contact my employerI contacted my employer & they did a conference call to WageWorksAnd again I was told I was unenrolled & they could not find any card or transaction information for meThey then stated that they would submit a request in my behalf to find out what is going onI was suppose to have a response in 2-days via emailI have yet to hear from themI want to know where is the remaining amount of my $isSomeone by the name of *** from Wage Works caled me in late November and left me a voice mail messageI called her back and have yet to hear Wage Works
DESIRED RESOLUTION:
I simply want a refund of the money they took from my paycheck and did not allow me use from my Wage Works credit card they issued me
Final Business Response /* (4000, 14, 2016/01/11) */
To Whom It May Concern:
WageWorks is a provider of tax-advantaged programs for consumer-directed health, commuter and other employee spending account benefits, or CDBs, in the United StatesWe provide these services to the employee participants of our employer clients pursuant to service contracts with the employersWe do not sell our services to the general public, and do not have individual service agreements with employee participants
The operation of these CDBs and the related appeals processes are governed by various federal laws and regulations including the Internal Revenue Code of 1986, as amended, the Health Insurance Portability and Accountability Act of 1996, or HIPAA, and related state laws
While we appreciate being notified of any complaints, our employer clients and their employee participants are advised to resolve any issues by contacting their customer service representative, our call center or, ultimately, a member of our teamWe promptly respond to all issues and strive to resolve every concern to the employee participant's satisfactionWe have notified the employee participant's employer client of the complaint and are taking appropriate steps to resolve it through the appropriate channels
Thank you
Executive Escalation Team
WageWorks, Inc
Final Consumer Response /* (4200, 16, 2016/01/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
That response is the same response they gave me for the last complaint I filedIt is a generic answer and no one has contacted meI have tried speaking to their customer service hence why I filed the complaintThey are not taking this issue seriouslyIn my eyes they stole money from under pretenses and I will contacting a lawyer regarding this issue

Complaint: ***I am rejecting this response because:Sincerely,*** ***

Complaint: ***I am rejecting this response because:
$was taken out of my pay check on 8/19/for an *** bus passI never received the September bus passI was staying at the *** *** ** *** ** and the front desk agent returned my mail to sender because I had checked out even though I advised them to hold my mail for me and they agreedI updated my address to my work address of *** *** *** *** ** *** with WageWorks shortly after this incidentAt he beginning of September I noticed that their website states bus passes cannot be mailed to work addressesDespite this information, on 9/16/another $was taken out of my pay check for an October *** bus passCustomer service said they will mail it to my work address even though their website says this cannot be doneI am on Medical leave from work and will not be able to pick up this bus pass and *** will end up returning it back to WageWorksThe bottom line is that I paid for two bus passes and I will not receive either of themI have been trying to get WageWorks to refund me the $and they refuse to do so stating that I need to buy a new bus pass and issue them a receipt for reimbursementThey stole $from me and provided me with nothing for my moneyThis is a crime and has to be illegal. I just emailed the CEO of wageworks to see if he can help me also
Sincerely,*** ***

To Whom It May Concern:
WageWorks is a provider of tax-advantaged programs for consumer-directed health, commuter and other employee spending account benefits, or CDBs, in the United StatesWe provide these services to the employee participants of our employer clients pursuant to service contracts with the employers. We do not sell our services to the general public, and do not have individual service agreements with employee participants.
The operation of these CDBs and the related appeals processes are governed by various federal laws and regulations including the Internal Revenue Code of 1986, as amended, the Health Insurance Portability and Accountability Act of 1996, or HIPAA, and related state laws.
While we appreciate being notified of any complaints, our employer clients and their employee participants are advised to resolve any issues by contacting their customer service representative, our call center or, ultimately, a member of our team. We promptly respond to all issues and strive to resolve every concern to the employee participant’s satisfactionWe have notified the employee participant’s employer client of the complaint and are taking appropriate steps to resolve it through the appropriate channels
Thank you
Executive Escalation Team
WageWorks, Inc
Tell us why here

Complaint: ***I am rejecting this response because: I called the customer care team a number of times and got no resolutionI do not want a credit! I don't have or use the services any longer. Sincerely,*** ***

Complaint: ***I am rejecting this response because: This is the same generic response as the previous email without addressing the concerns in my response back As stated in my prior email, I do not accept the response until my complaint is investigated and resolved in earnest. Sincerely,*** ***

Tell us why here
To Whom It May Concern:
WageWorks is a provider of tax-advantaged programs for consumer-directed health, commuter and other employee spending account benefits, or CDBs, in the United StatesWe provide these services to the employee participants of our employer clients pursuant to service contracts with the employers. We do not sell our services to the general public, and do not have individual service agreements with employee participants.
The operation of these CDBs and the related appeals processes are governed by various federal laws and regulations including the Internal Revenue Code of 1986, as amended, the Health Insurance Portability and Accountability Act of 1996, or HIPAA, and related state laws.
While we appreciate being notified of any complaints, our employer clients and their employee participants are advised to resolve any issues by contacting their customer service representative, our call center or, ultimately, a member of our team. We promptly respond to all issues and strive to resolve every concern to the employee participant’s satisfactionWe have notified the employee participant’s employer client of the complaint and are taking appropriate steps to resolve it through the appropriate channels
Thank you
Executive Escalation Team
WageWorks, Inc

(The consumer indicated he/she DID NOT accept the response from the business.)Citing HIPPA is a poor excuse as this is a financial matter, does not have to do with my health records, and the fact that Wageworks is NOT the health providerNevertheless, I returned Wageworks' phone call after I was contacted by them due to the Revdex.com complaint, to which I spoke with a very rude, condescending, arrogant woman with an attitude who clearly did not want to "assist" me and wasn't even properly informed of my complaintI would absolutely love this statement to be publicly available online with the Revdex.com to show other customers how little Wageworks cares to help those who are forced to use them because their employer signed up with them.The fact of the matter is, there was a balance on my FSA earlier this year due to Wageworks' fault of improperly crediting the correct year's account from a refund, and a SUPERVISOR on the phone telling me my dental receipt would therefore be paidAs such, Wageworks should own this responsibility of error to pay the dental receipt submitted for

Complaint: ***I am rejecting this response because:it is vague and does not resolve the issue.Sincerely,*** ***

Initial Business Response /* (1000, 5, 2015/07/08) */
To Whom It May Concern:
WageWorks is a provider of tax-advantaged programs for consumer-directed health, commuter and other employee spending account benefits, or CDBs, in the United StatesWe provide these services to the employee
participants of our employer clients pursuant to service contracts with the employersWe do not sell our services to the general public, and do not have individual service agreements with employee participants
The operation of these CDBs and the related appeals processes are governed by various federal laws and regulations including the Internal Revenue Code of 1986, as amended, the Health Insurance Portability and Accountability Act of 1996, or HIPAA, and related state laws
While we appreciate being notified of any complaints, our employer clients and their employee participants are advised to resolve any issues by contacting their customer service representative, our call center or, ultimately, a member of our teamWe promptly respond to all issues and strive to resolve every concern to the employee participant's satisfactionWe have notified the employee participant's employer client of the complaint and are taking appropriate steps to resolve it through the appropriate channels
Thank you
Executive Escalation Team
WageWorks, Inc
Initial Consumer Rebuttal /* (3000, 7, 2015/07/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As far as I'm concerned their response is just a bunch of wordsThere is no apology for all of their mess ups and the fact remains I was days late in taking my HUMIRA simply because two different supervisors lied to me and *** (my rep from Blue Cross/Blue Shield of Mass)Also the fact remains that I had to pay for June premium of $and the entire month was useless to me because WAGE WORKS kept making mistakesI want to either be refunded that money or have it credited to another monthThis is so NOT an acceptable response from them!!! They put my life at risk because I had to wait to get my medsI also had to cancel two doctor appts in Fargo ND on June 26th again because of WAGE WORKS inadequaciesI am very very angry they are getting away with doing this to peopleI became very sick from my CROHNS because I was late in taking HUMIRAPlease help me to some satisfaction on this matter
Thank you
*** ***
Final Business Response /* (4000, 9, 2015/07/15) */
To Whom It May Concern:
WageWorks is a provider of tax-advantaged programs for consumer-directed health, commuter and other employee spending account benefits, or CDBs, in the United StatesWe provide these services to the employee participants of our employer clients pursuant to service contracts with the employersWe do not sell our services to the general public, and do not have individual service agreements with employee participants
The operation of these CDBs and the related appeals processes are governed by various federal laws and regulations including the Internal Revenue Code of 1986, as amended, the Health Insurance Portability and Accountability Act of 1996, or HIPAA, and related state laws
While we appreciate being notified of any complaints, our employer clients and their employee participants are advised to resolve any issues by contacting their customer service representative, our call center or, ultimately, a member of our teamWe promptly respond to all issues and strive to resolve every concern to the employee participant's satisfactionWe have notified the employee participant's employer client of the complaint and are taking appropriate steps to resolve it through the appropriate channels
Thank you
Executive Escalation Team
WageWorks, Inc
Final Consumer Response /* (4200, 11, 2015/07/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I already responded to their responseAnd submitted it to youHere it is againI am NOT satisfied with their response simply because it is not a response specifically to my complaintI want WAGEWORKS to either use the $I paid them for June and refund my money or use it for another monthSince I paid it and was unable to utilize any services because of their inadequacies and lies they told me and my Blue Cross/B;lue Shield of Mass, ***, my advocate for this whole disasterI want the the two supervisors *** *** and *** whi flat out lied to me to apologize and admit they messed upI was not able to take my HUMIRA the day I was supposed to because of their screw ups and became quite sick because of it(I have CROHNS disease)This is now 2nd time I have responded to Revdex.com regarding their responsePlease help me take action against WAGEWORKS
Thank you

Initial Business Response /* (1000, 5, 2015/07/17) */
To Whom It May Concern:
WageWorks is a provider of tax-advantaged programs for consumer-directed health, commuter and other employee spending account benefits, or CDBs, in the United StatesWe provide these services to the employee
participants of our employer clients pursuant to service contracts with the employersWe do not sell our services to the general public, and do not have individual service agreements with employee participants
The operation of these CDBs and the related appeals processes are governed by various federal laws and regulations including the Internal Revenue Code of 1986, as amended, the Health Insurance Portability and Accountability Act of 1996, or HIPAA, and related state laws
While we appreciate being notified of any complaints, our employer clients and their employee participants are advised to resolve any issues by contacting their customer service representative, our call center or, ultimately, a member of our teamWe promptly respond to all issues and strive to resolve every concern to the employee participant's satisfactionWe have notified the employee participant's employer client of the complaint and are taking appropriate steps to resolve it through the appropriate channels
Thank you
Executive Escalation Team
WageWorks, Inc
Initial Consumer Rebuttal /* (3000, 7, 2015/07/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have called in multiple times and spoken with a customer service representativeThere is no need to contact my previous employerI followed the steps, completed the form and sent in copies of my receipts to your PO Box in AZ twiceI I just need to be refundedThis is dragging on for far too long and calling in to spend minutes on the phone with customer service reps is not an optionYour call center has proven ineffectiveAt this point it is a gross inconvenience of not only money, but my timeI want my $back immediately
Final Business Response /* (4000, 9, 2015/07/21) */
To Whom It May Concern:
WageWorks is a provider of tax-advantaged programs for consumer-directed health, commuter and other employee spending account benefits, or CDBs, in the United StatesWe provide these services to the employee participants of our employer clients pursuant to service contracts with the employersWe do not sell our services to the general public, and do not have individual service agreements with employee participants
The operation of these CDBs and the related appeals processes are governed by various federal laws and regulations including the Internal Revenue Code of 1986, as amended, the Health Insurance Portability and Accountability Act of 1996, or HIPAA, and related state laws
While we appreciate being notified of any complaints, our employer clients and their employee participants are advised to resolve any issues by contacting their customer service representative, our call center or, ultimately, a member of our teamWe promptly respond to all issues and strive to resolve every concern to the employee participant's satisfactionWe have notified the employee participant's employer client of the complaint and are taking appropriate steps to resolve it through the appropriate channels
Thank you
Executive Escalation Team
WageWorks, Inc
Final Consumer Response /* (4200, 11, 2015/07/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
July 21st I was contacted by a representative from Wage Works offices in WisconsinAfter explaining my situation for the 5th time to her, I emailed and faxed her documentation that I paid for my transportation in April in the total amount of $She was emailed AND faxed copies of all receiptsToday I received a check in the mail for a total of $That does not cover the amountI want my FULL refundThis is continuing to be a huge inconvenience and it is now approaching August

Initial Business Response /* (1000, 5, 2015/07/28) */
To Whom It May Concern:
WageWorks is a provider of tax-advantaged programs for consumer-directed health, commuter and other employee spending account benefits, or CDBs, in the United StatesWe provide these services to the employee
participants of our employer clients pursuant to service contracts with the employersWe do not sell our services to the general public, and do not have individual service agreements with employee participants
The operation of these CDBs and the related appeals processes are governed by various federal laws and regulations including the Internal Revenue Code of 1986, as amended, the Health Insurance Portability and Accountability Act of 1996, or HIPAA, and related state laws
While we appreciate being notified of any complaints, our employer clients and their employee participants are advised to resolve any issues by contacting their customer service representative, our call center or, ultimately, a member of our teamWe promptly respond to all issues and strive to resolve every concern to the employee participant's satisfactionWe have notified the employee participant's employer client of the complaint and are taking appropriate steps to resolve it through the appropriate channels
Thank you
Executive Escalation Team
WageWorks, Inc
Initial Consumer Rebuttal /* (3000, 7, 2015/07/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is a form letterIt doesn't address my concernsThey do not say they will investigate the customer service matterThey do not say they are working to improve their internal systemsThey are deflecting responsibility in this responseSo no, it is not accepted
Final Business Response /* (4000, 9, 2015/08/03) */
To Whom It May Concern:
WageWorks is a provider of tax-advantaged programs for consumer-directed health, commuter and other employee spending account benefits, or CDBs, in the United StatesWe provide these services to the employee participants of our employer clients pursuant to service contracts with the employersWe do not sell our services to the general public, and do not have individual service agreements with employee participants
The operation of these CDBs and the related appeals processes are governed by various federal laws and regulations including the Internal Revenue Code of 1986, as amended, the Health Insurance Portability and Accountability Act of 1996, or HIPAA, and related state laws
While we appreciate being notified of any complaints, our employer clients and their employee participants are advised to resolve any issues by contacting their customer service representative, our call center or, ultimately, a member of our teamWe promptly respond to all issues and strive to resolve every concern to the employee participant's satisfactionWe have notified the employee participant's employer client of the complaint and are taking appropriate steps to resolve it through the appropriate channels
Thank you
Executive Escalation Team
WageWorks, Inc

Initial Business Response /* (1000, 5, 2015/08/18) */
To Whom It May Concern:
WageWorks is a provider of tax-advantaged programs for consumer-directed health, commuter and other employee spending account benefits, or CDBs, in the United StatesWe provide these services to the employee
participants of our employer clients pursuant to service contracts with the employersWe do not sell our services to the general public, and do not have individual service agreements with employee participants
The operation of these CDBs and the related appeals processes are governed by various federal laws and regulations including the Internal Revenue Code of 1986, as amended, the Health Insurance Portability and Accountability Act of 1996, or HIPAA, and related state laws
While we appreciate being notified of any complaints, our employer clients and their employee participants are advised to resolve any issues by contacting their customer service representative, our call center or, ultimately, a member of our teamWe promptly respond to all issues and strive to resolve every concern to the employee participant's satisfactionWe have notified the employee participant's employer client of the complaint and are taking appropriate steps to resolve it through the appropriate channels
Thank you
Executive Escalation Team
WageWorks, Inc

To Whom It May Concern: WageWorks is a provider of tax-advantaged programs for consumer-directed health, commuter and other employee spending account benefits, or CDBs, in the United StatesWe provide these services to the employee participants of our employer clients pursuant to service contracts with the employers. We do not sell our services to the general public, and do not have individual service agreements with employee participants. The operation of these CDBs and the related appeals processes are governed by various federal laws and regulations including the Internal Revenue Code of 1986, as amended, the Health Insurance Portability and Accountability Act of 1996, or HIPAA, and related state laws. While we appreciate being notified of any complaints, our employer clients and their employee participants are advised to resolve any issues by contacting their customer service representative, our call center or, ultimately, a member of our team. We promptly respond to all issues and strive to resolve every concern to the employee participant’s satisfactionWe have notified the employee participant’s employer client of the complaint and are taking appropriate steps to resolve it through the appropriate channels Thank you Executive Escalation Team WageWorks, Inc

Initial Business Response /* (1000, 5, 2015/08/14) */
To Whom It May Concern:
WageWorks is a provider of tax-advantaged programs for consumer-directed health, commuter and other employee spending account benefits, or CDBs, in the United StatesWe provide these services to the employee
participants of our employer clients pursuant to service contracts with the employersWe do not sell our services to the general public, and do not have individual service agreements with employee participants
The operation of these CDBs and the related appeals processes are governed by various federal laws and regulations including the Internal Revenue Code of 1986, as amended, the Health Insurance Portability and Accountability Act of 1996, or HIPAA, and related state laws
While we appreciate being notified of any complaints, our employer clients and their employee participants are advised to resolve any issues by contacting their customer service representative, our call center or, ultimately, a member of our teamWe promptly respond to all issues and strive to resolve every concern to the employee participant's satisfactionWe have notified the employee participant's employer client of the complaint and are taking appropriate steps to resolve it through the appropriate channels
Thank you
Executive Escalation Team
WageWorks, Inc
Initial Consumer Rebuttal /* (3000, 7, 2015/08/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is the same generic response I have seen on most of the complaints for this company on Revdex.com.orgThey did not address my issue
I contacted their customer serviceThey advised me to file a claim for reimbursement, which I didThey denied the claim after I provider all necessary paperwork
I want them to refund the $they received from my employer through my payroll deductionI will be advising my employer of their complete lack of service, and denial of a valid claim as well, since I don't think this company deserves their business
I want them to refund my moneyThat is the only response I want back from these people, not some generic response their lawyers probably drew up
Final Business Response /* (4000, 9, 2015/08/19) */
To Whom It May Concern:
WageWorks is a provider of tax-advantaged programs for consumer-directed health, commuter and other employee spending account benefits, or CDBs, in the United StatesWe provide these services to the employee participants of our employer clients pursuant to service contracts with the employersWe do not sell our services to the general public, and do not have individual service agreements with employee participants
The operation of these CDBs and the related appeals processes are governed by various federal laws and regulations including the Internal Revenue Code of 1986, as amended, the Health Insurance Portability and Accountability Act of 1996, or HIPAA, and related state laws
While we appreciate being notified of any complaints, our employer clients and their employee participants are advised to resolve any issues by contacting their customer service representative, our call center or, ultimately, a member of our teamWe promptly respond to all issues and strive to resolve every concern to the employee participant's satisfactionWe have notified the employee participant's employer client of the complaint and are taking appropriate steps to resolve it through the appropriate channels
Thank you
Executive Escalation Team
WageWorks, Inc
Final Consumer Response /* (4200, 11, 2015/08/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is no different than their initial responseTheir customer service is uselessThey told me what to do, and when I did it, they still did not reimburse meI am going to follwith my employer and let them deal with them since they don't seem to want to come up with anything other then a generic response, which I don't understandThey have everything they need from me to put the funds into my bank account and they have had more than enough time to do itThey are being used by my company as a tax savings organization, but I would rather pay out of pocket for my commuter passes *** know I will get my passes ** time and pay extra money than go through them and not get my passes *** have to deal with them denying my claims and their terrible customer service and poor management staffThey are an awful company