WageWorks, Inc.

Complaint: [redacted]I am rejecting this response because: my monies on my account has not been released after submitting the explanation of benefits on October 10, 2016( see attached copies of fax and confirmation). Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:
I provided the copies of the receipts requested from WageWorks; however I still cannot used my money to pay for my prescriptions since they have not reactivate my account to release my available funds.Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:  i've been in contact with these people ( Cobra Wageworks ) for over 2 1/2 months and I keep getting the same runaround every time I call they told me my refund check was in the mail they lied about that I have moved they told me I need a change of address I went to the manager  of the bank that I deal with and he faxed them my name and new address change and he got the response that they received it I waited for five days and still didn't get any check in the mail like they told me that I would I called again and spoke to a manager and she said  that they received my change of address but no request for a check a refund and I said that's the reason I was sending my change of address with the fax because that's what I was told to do that's the reason I went through the Revdex.com  Monday, April 10, 2017 I was in touch with the Department  of Labor with a three-way call with cobra Wageworks and still did not seem to get any resolution the same story  i've been listening to for the past 2 1/2 months now I am waiting for the Department of Labor to get back in touch with me I am sorry I had to get all these different agencies involved  and if anybody gets a chance to read this please look somewhere else before using cobra Wageworks 
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/11/23) */
To Whom It May Concern:

WageWorks is a provider of tax-advantaged programs for consumer-directed health, commuter and other employee spending account benefits, or CDBs, in the United States. We provide these services to the employee...

participants of our employer clients pursuant to service contracts with the employers. We do not sell our services to the general public, and do not have individual service agreements with employee participants.
The operation of these CDBs and the related appeals processes are governed by various federal laws and regulations including the Internal Revenue Code of 1986, as amended, the Health Insurance Portability and Accountability Act of 1996, or HIPAA, and related state laws.
While we appreciate being notified of any complaints, our employer clients and their employee participants are advised to resolve any issues by contacting their customer service representative, our call center or, ultimately, a member of our team. We promptly respond to all issues and strive to resolve every concern to the employee participant's satisfaction. We have notified the employee participant's employer client of the complaint and are taking appropriate steps to resolve it through the appropriate channels.
Thank you.
Executive Escalation Team
WageWorks, Inc.

Initial Consumer Rebuttal /* (3000, 7, 2015/12/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The response from WageWorks simply restated the facts I asserted in my Revdex.com complaint. The only "new" information provided is that the credit they have from my commuter card will be reconciled with Insperity (my employer). But she could not tell me by when, could not tell me who I could contact who would know. She also told me to contact my employer and tell it to contact the WageWorks liaison. She also could not tell me who or at what number that liaison could be contacted, so I did not have that information when I called Insperity to tell them such (which I did today, 12.4.2015). Therefore, there has been no resolution. Everything is still just as it was when I started this Revdex.com complaint. WageWorks still has my money, still has not given it as a credit back to my employer, and still has no plan or date for when anything may be done. The only change is that WageWorks instructed me (why can't it do this rather than having the customer do so) to contact my employer about contacting WageWorks.
Final Business Response /* (4000, 9, 2015/12/09) */
To Whom It May Concern:
WageWorks is a provider of tax-advantaged programs for consumer-directed health, commuter and other employee spending account benefits, or CDBs, in the United States. We provide these services to the employee participants of our employer clients pursuant to service contracts with the employers. We do not sell our services to the general public, and do not have individual service agreements with employee participants.
The operation of these CDBs and the related appeals processes are governed by various federal laws and regulations including the Internal Revenue Code of 1986, as amended, the Health Insurance Portability and Accountability Act of 1996, or HIPAA, and related state laws.
While we appreciate being notified of any complaints, our employer clients and their employee participants are advised to resolve any issues by contacting their customer service representative, our call center or, ultimately, a member of our team. We promptly respond to all issues and strive to resolve every concern to the employee participant's satisfaction. We have notified the employee participant's employer client of the complaint and are taking appropriate steps to resolve it through the appropriate channels.
Thank you.
Executive Escalation Team
WageWorks, Inc.

Initial Business Response /* (1000, 5, 2015/10/22) */
To Whom It May Concern:
WageWorks is a provider of tax-advantaged programs for consumer-directed health, commuter and other employee spending account benefits, or CDBs, in the United States. We provide these services to the employee...

participants of our employer clients pursuant to service contracts with the employers. We do not sell our services to the general public, and do not have individual service agreements with employee participants.
The operation of these CDBs and the related appeals processes are governed by various federal laws and regulations including the Internal Revenue Code of 1986, as amended, the Health Insurance Portability and Accountability Act of 1996, or HIPAA, and related state laws.
While we appreciate being notified of any complaints, our employer clients and their employee participants are advised to resolve any issues by contacting their customer service representative, our call center or, ultimately, a member of our team. We promptly respond to all issues and strive to resolve every concern to the employee participant's satisfaction. We have notified the employee participant's employer client of the complaint and are taking appropriate steps to resolve it through the appropriate channels.
Thank you.
Executive Escalation Team
Initial Consumer Rebuttal /* (3000, 7, 2015/10/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As mentioned in my reply, WageWorks certainly has NOT promptly responded to my issues and has NOT resolved my concern, hence the reason I have sought the Revdex.com's help in resolving my complaint.
Final Business Response /* (4000, 9, 2015/10/29) */
To Whom It May Concern:
WageWorks is a provider of tax-advantaged programs for consumer-directed health, commuter and other employee spending account benefits, or CDBs, in the United States. We provide these services to the employee participants of our employer clients pursuant to service contracts with the employers. We do not sell our services to the general public, and do not have individual service agreements with employee participants.
The operation of these CDBs and the related appeals processes are governed by various federal laws and regulations including the Internal Revenue Code of 1986, as amended, the Health Insurance Portability and Accountability Act of 1996, or HIPAA, and related state laws.
While we appreciate being notified of any complaints, our employer clients and their employee participants are advised to resolve any issues by contacting their customer service representative, our call center or, ultimately, a member of our team. We promptly respond to all issues and strive to resolve every concern to the employee participant's satisfaction. We have notified the employee participant's employer client of the complaint and are taking appropriate steps to resolve it through the appropriate channels.
Thank you.

Executive Escalation Team
Final Consumer Response /* (4200, 11, 2015/11/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is not a response.

To Whom It May Concern:
 
 
WageWorks is a provider of tax-advantaged programs for consumer-directed health, commuter and other employee spending account benefits, or CDBs, in the United States. We provide these services to the employee participants of our employer clients...

pursuant to service contracts with the employers.  We do not sell our services to the general public, and do not have individual service agreements with employee participants.  
 
The operation of these CDBs and the related appeals processes are governed by various federal laws and regulations including the Internal Revenue Code of 1986, as amended, the Health Insurance Portability and Accountability Act of 1996, or HIPAA, and related state laws. 
 
While we appreciate being notified of any complaints, our employer clients and their employee participants are advised to resolve any issues by contacting their customer service representative, our call center or, ultimately, a member of our team.  We promptly respond to all issues and strive to resolve every concern to the employee participant’s satisfaction. We have notified the employee participant’s employer client of the complaint and are taking appropriate steps to resolve it through the appropriate channels.
 
 
Thank you.
 
 
 
 
Executive Escalation Team
WageWorks, Inc.
 Tell us why here...

Complaint: [redacted]I am rejecting this response because: your customer service is unable to resolve the issue nor have any desire to help. They claim there hands are tied. Nothing they can about issue that not our fault. Especially since prior to issue we had call confrim it was ok to do.
Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/08/31) */
To Whom It May Concern:

WageWorks is a provider of tax-advantaged programs for consumer-directed health, commuter and other employee spending account benefits, or CDBs, in the United States. We provide these services to the employee...

participants of our employer clients pursuant to service contracts with the employers. We do not sell our services to the general public, and do not have individual service agreements with employee participants.
The operation of these CDBs and the related appeals processes are governed by various federal laws and regulations including the Internal Revenue Code of 1986, as amended, the Health Insurance Portability and Accountability Act of 1996, or HIPAA, and related state laws.
While we appreciate being notified of any complaints, our employer clients and their employee participants are advised to resolve any issues by contacting their customer service representative, our call center or, ultimately, a member of our team. We promptly respond to all issues and strive to resolve every concern to the employee participant's satisfaction. We have notified the employee participant's employer client of the complaint and are taking appropriate steps to resolve it through the appropriate channels.
Thank you.
Executive Escalation Team
WageWorks, Inc.

Initial Business Response /* (1000, 5, 2015/07/01) */
To Whom It May Concern:

WageWorks is a provider of tax-advantaged programs for consumer-directed health, commuter and other employee spending account benefits, or CDBs, in the United States. We provide these services to the employee...

participants of our employer clients pursuant to service contracts with the employers. We do not sell our services to the general public, and do not have individual service agreements with employee participants.
The operation of these CDBs and the related appeals processes are governed by various federal laws and regulations including the Internal Revenue Code of 1986, as amended, the Health Insurance Portability and Accountability Act of 1996, or HIPAA, and related state laws.
While we appreciate being notified of any complaints, our employer clients and their employee participants are advised to resolve any issues by contacting their customer service representative, our call center or, ultimately, a member of our team. We promptly respond to all issues and strive to resolve every concern to the employee participant's satisfaction. We have notified the employee participant's employer client of the complaint and are taking appropriate steps to resolve it through the appropriate channels.
Thank you.
Executive Escalation Team
WageWorks, Inc.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution although unsatisfactory to me to be outside the scope of the Revdex.com due to its employee and tax related aspects. Sincerely, [redacted]

Initial Business Response /* (1000, 5, 2015/08/12) */
To Whom It May Concern:

WageWorks is a provider of tax-advantaged programs for consumer-directed health, commuter and other employee spending account benefits, or CDBs, in the United States. We provide these services to the employee...

participants of our employer clients pursuant to service contracts with the employers. We do not sell our services to the general public, and do not have individual service agreements with employee participants.
The operation of these CDBs and the related appeals processes are governed by various federal laws and regulations including the Internal Revenue Code of 1986, as amended, the Health Insurance Portability and Accountability Act of 1996, or HIPAA, and related state laws.
While we appreciate being notified of any complaints, our employer clients and their employee participants are advised to resolve any issues by contacting their customer service representative, our call center or, ultimately, a member of our team. We promptly respond to all issues and strive to resolve every concern to the employee participant's satisfaction. We have notified the employee participant's employer client of the complaint and are taking appropriate steps to resolve it through the appropriate channels.
Thank you.

Executive Escalation Team
WageWorks, Inc.

To Whom It May Concern:  WageWorks is a provider of tax-advantaged programs for consumer-directed health, commuter and other employee spending account benefits, or CDBs, in the United States. We provide these services to the employee participants of our employer clients pursuant to service contracts with the employers.  We do not sell our services to the general public, and do not have individual service agreements with employee participants.    The operation of these CDBs and the related appeals processes are governed by various federal laws and regulations including the Internal Revenue Code of 1986, as amended, the Health Insurance Portability and Accountability Act of 1996, or HIPAA, and related state laws.   While we appreciate being notified of any complaints, our employer clients and their employee participants are advised to resolve any issues by contacting their customer service representative, our call center or, ultimately, a member of our team.  We promptly respond to all issues and strive to resolve every concern to the employee participant’s satisfaction. We have notified the employee participant’s employer client of the complaint and are taking appropriate steps to resolve it through the appropriate channels.  Thank you.    Executive Escalation TeamWageWorks, Inc.Tell us why here...

Complaint: [redacted]I am rejecting this response because:  While I appreciate that the company is reaching out to my employer to investigate, I do not consider this closed until I have resolution of the issue.  I did contact my employer and they are not aware of initiating any fund withdrawal from my account and have repeatedly reached out to Wageworks as well without a response.Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:
It appears that you are not understanding I have contacted your customer service. They are not of any help. They just tell me there hands are tied. Even though they original stated what I wanted done was not a issues. 
 
I understand you are governed by laws and such. I am asking for a resolution on this matter verses a copy and paste answer. I do know that by being a consumer I am allowed to ask questions and receive answer not just a typically out of the box answerSincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/07/06) */
To Whom It [redacted] Concern:

WageWorks is a provider of tax-advantaged programs for consumer-directed health, commuter and other employee spending account benefits, or CDBs, in the United States. We provide these services to the employee...

participants of our employer clients pursuant to service contracts with the employers. We do not sell our services to the general public, and do not have individual service agreements with employee participants.
The operation of these CDBs and the related appeals processes are governed by various federal laws and regulations including the Internal Revenue Code of 1986, as amended, the Health Insurance Portability and Accountability Act of 1996, or HIPAA, and related state laws.
While we appreciate being notified of any complaints, our employer clients and their employee participants are advised to resolve any issues by contacting their customer service representative, our call center or, ultimately, a member of our team. We promptly respond to all issues and strive to resolve every concern to the employee participant's satisfaction. We have notified the employee participant's employer client of the complaint and are taking appropriate steps to resolve it through the appropriate channels.
Thank you.
Executive Escalation Team
WageWorks, Inc.

Initial Business Response /* (1000, 5, 2015/12/23) */
To Whom It May Concern:

WageWorks is a provider of tax-advantaged programs for consumer-directed health, commuter and other employee spending account benefits, or CDBs, in the United States. We provide these services to the employee...

participants of our employer clients pursuant to service contracts with the employers. We do not sell our services to the general public, and do not have individual service agreements with employee participants.
The operation of these CDBs and the related appeals processes are governed by various federal laws and regulations including the Internal Revenue Code of 1986, as amended, the Health Insurance Portability and Accountability Act of 1996, or HIPAA, and related state laws.
While we appreciate being notified of any complaints, our employer clients and their employee participants are advised to resolve any issues by contacting their customer service representative, our call center or, ultimately, a member of our team. We promptly respond to all issues and strive to resolve every concern to the employee participant's satisfaction. We have notified the employee participant's employer client of the complaint and are taking appropriate steps to resolve it through the appropriate channels.
Thank you.
Executive Escalation Team
WageWorks, Inc.

Complaint Response Date bumped because: Holiday

Initial Business Response /* (1000, 5, 2015/06/12) */
To Whom It May Concern:

WageWorks is a provider of tax-advantaged programs for consumer-directed health, commuter and other employee spending account benefits, or CDBs, in the United States. We provide these services to the employee...

participants of our employer clients pursuant to service contracts with the employers. We do not sell our services to the general public, and do not have individual service agreements with employee participants.
The operation of these CDBs and the related appeals processes are governed by various federal laws and regulations including the Internal Revenue Code of 1986, as amended, the Health Insurance Portability and Accountability Act of 1996, or HIPAA, and related state laws.
While we appreciate being notified of any complaints, our employer clients and their employee participants are advised to resolve any issues by contacting their customer service representative, our call center or, ultimately, a member of our team. We promptly respond to all issues and strive to resolve every concern to the employee participant's satisfaction. We have notified the employee participant's employer client of the complaint and are taking appropriate steps to resolve it through the appropriate channels.
Thank you.
Executive Escalation Team
WageWorks, Inc.
Initial Consumer Rebuttal /* (3000, 7, 2015/06/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is not true, I have been dealing with the customer call center for the past 6 months because I did not get my original issue resolved. At first I was trying to load the money onto my SmarTrip card and it never worked, after 3 failed attempts at their systems supposedly not working, I was given two commuter cards that again failed to work to load the money on my commuter card through the SmarTrip kiosks. They are obviously bidding time to keep from giving the consumers their money back because I DID try to work with the customer service reps and every time I call I speak to someone different that is not familiar with the previous calls and claims I have done something wrong. It is a scam and they should not be allowed to continue doing business claiming they help their customers because they do not. I have googled the company and have found well over 100 complaints about the SAME type of issue. So if there is anything to be said for that it is that they need to discontinue the scam and give the customers the money they stole from them immediately.

Initial Business Response /* (1000, 5, 2015/05/11) */
To Whom It May Concern:

WageWorks is a provider of tax-advantaged programs for consumer-directed health, commuter and other employee spending account benefits, or CDBs, in the United States. We provide these services to the employee...

participants of our employer clients pursuant to service contracts with the employers. We do not sell our services to the general public, and do not have individual service agreements with employee participants.
The operation of these CDBs and the related appeals processes are governed by various federal laws and regulations including the Internal Revenue Code of 1986, as amended, the Health Insurance Portability and Accountability Act of 1996, or HIPAA, and related state laws.
While we appreciate being notified of any complaints, our employer clients and their employee participants are advised to resolve any issues by contacting their customer service representative, our call center or, ultimately, a member of our team. We promptly respond to all issues and strive to resolve every concern to the employee participant's satisfaction. We have notified the employee participant's employer client of the complaint and are taking appropriate steps to resolve it through the appropriate channels.
Thank you.

Executive Escalation Team
WageWorks, Inc.
Initial Consumer Rebuttal /* (3000, 7, 2015/05/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Wage works response is typical of my entire experience with them. Words and no action, this is the same you receive when you ask Wage works to "provide" services they are contracted to.
Wage works clearly states they "WageWorks is a provider"
This is not true as they steal funds that are paid to them by Employees for REQUIRED MEDICAL services and then hide behind reams of supposed legal requirements.
My case stands as it has, Wage works has $1500.00 of my money that cannot be used for required Medical Treatment. They have solely decided they do not want to do their jobs to verify providers or to accept receipts from providers. They utilize made up and ever changing standards regarding their acceptance of receipts, authorized Medical care or procedures.
Wage works has locked access to MY FUNDS and will play the waiting game until the end of the year when remaining funds I have not (cannot) used will be forfeited to Wage works.
This is nothing more than an elaborate criminal enterprise.
I have provided Wage works the (onerous and scatterbrained) documents requested multiple times and they refuse to release my account for use.
Their response is a "closed loop". Responses are canned stating "IRS, Hippa or some other supposed requirements that require Wage Works to enforce IRS Code and how they interpret it and no resolution is offered.
This matter is not settled and I maintain Wage works is a criminal enterprise stealing Medical care funds and in turn endangering my HEALTH.
It is my intention to see this through to its conclusion by any and all means available.
Legal, Employer, Regulatory and Civil
Final Business Response /* (4000, 9, 2015/05/14) */
To Whom It May Concern:
WageWorks is a provider of tax-advantaged programs for consumer-directed health, commuter and other employee spending account benefits, or CDBs, in the United States. We provide these services to the employee participants of our employer clients pursuant to service contracts with the employers. We do not sell our services to the general public, and do not have individual service agreements with employee participants.
The operation of these CDBs and the related appeals processes are governed by various federal laws and regulations including the Internal Revenue Code of 1986, as amended, the Health Insurance Portability and Accountability Act of 1996, or HIPAA, and related state laws.
While we appreciate being notified of any complaints, our employer clients and their employee participants are advised to resolve any issues by contacting their customer service representative, our call center or, ultimately, a member of our team. We promptly respond to all issues and strive to resolve every concern to the employee participant's satisfaction. We have notified the employee participant's employer client of the complaint and are taking appropriate steps to resolve it through the appropriate channels.
Thank you.

Executive Escalation Team
WageWorks, Inc.
Final Consumer Response /* (4200, 11, 2015/05/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Good morning,
No resolution has occured or been offered. My money remains locked and in the possesion of Wage Works. They refuse to accept reciepts or directly contact providers.
They have stolen my money and have no intention of releasing my funds.
I have had to deffer medical care and prescription purchases due to the theft of my money by Wage works.
Is this the affordable health care death panel?
No resolution offered or accepted.
Wage works is a criminal enterprise.
Regards,
[redacted]

Initial Business Response /* (1000, 5, 2015/09/08) */
To Whom It May Concern:

WageWorks is a provider of tax-advantaged programs for consumer-directed health, commuter and other employee spending account benefits, or CDBs, in the United States. We provide these services to the employee...

participants of our employer clients pursuant to service contracts with the employers. We do not sell our services to the general public, and do not have individual service agreements with employee participants.
The operation of these CDBs and the related appeals processes are governed by various federal laws and regulations including the Internal Revenue Code of 1986, as amended, the Health Insurance Portability and Accountability Act of 1996, or HIPAA, and related state laws.
While we appreciate being notified of any complaints, our employer clients and their employee participants are advised to resolve any issues by contacting their customer service representative, our call center or, ultimately, a member of our team. We promptly respond to all issues and strive to resolve every concern to the employee participant's satisfaction. We have notified the employee participant's employer client of the complaint and are taking appropriate steps to resolve it through the appropriate channels.
Thank you.
Executive Escalation Team
WageWorks, Inc.

Initial Consumer Rebuttal /* (2000, 7, 2015/09/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
My card was reinstated as requested.

To Whom It May Concern:WageWorks is a provider of tax-advantaged programs for consumer-directed health, commuter and other employee spending account benefits, or CDBs, in the United States. We provide these services to the employee participants of our employer clients pursuant to service contracts...

with the employers. We do not sell our services to the general public, and do not have individual service agreements with employee participants. The operation of these CDBs and the related appeals processes are governed by various federal laws and regulations including the Internal Revenue Code of 1986, as amended, the Health Insurance Portability and Accountability Act of 1996, or HIPAA, and related state laws. While we appreciate being notified of any complaints, our employer clients and their employee participants are advised to resolve any issues by contacting their customer service representative, our call center or, ultimately, a member of our team. We promptly respond to all issues and strive to resolve every concern to the employee participant's satisfaction. We have notified the employee participant's employer client of the complaint and are taking appropriate steps to resolve it through the appropriate channels.Thank you.Executive Escalation TeamWageWorks, Inc.