Walgreens

Complaint: ***I am rejecting this response because:
I was told by the business the Email Opt-Out was done on 11/25/16, not 11/27/I was also told "Please allow days for changes to take effect" - At no point was I told it could take up to daysRegardless, there is no possible reason for it to even take days for a business to remove me from their mailing list - this is just an excuse so that they can continue to spam me for longer.
Also, the response does not address the fact that the "Unsubscribe" link in the email goes to a dead page saying there are no subscriptions associated with my email address - when there clearly isSincerely,*** ***

I had a prescription filled and went home to realize that I had pills in stead of as prescribedWent back to be told that they need more time to order moreWasn't better to be informed about the shortage in stead of being tricked? In the same visit I find out that one of my prescribed medications isn't covered and I was coted $39,Left the store and purchased cheaper at the first pharmacy in my way homeSour experience

Today I was yelled at by a Walgreen's employee in Pasco, WA for spritzing one single spritz out of two separate dry shampoo bottlesBoth are new products to me I needed to smell them in order to decide which one I wanted purchaseGinny was the rudest employee I've ever encounter at any establishment, ever I shop at this location often, weekly, and the regular beauty advisor is sweet and helpfulAfter the rude employee was done scolding me (in such a way that it drew a crowd!), I immediately brought this event to the manager's attentionThe manager did not seem concerned and she held a three second long conversation with the employeeThis is almost enough for me to move my household's shopping and prescriptions needs to another storeI'm still hoping that Walgreens can salvage my years of business with an apology and review of the employee's behavior because the initial lack of concern for this argumentative and aggressive behavior is baffling

Yesterday afternoon my parents who are and respectively, went to Walgreens to purchase a hot water bottleAfter the cashier "Brandon" rang up the item which totaled $16.29, my parents changed their mind thinking the item was overpriced and decided to leave the storeBrandon however told them they had to fill out paperwork including their personal information, name; address; phone number; etc., before they could leave the storeMy parents didn't want to do that so Brandon held up the line and called the manager who arrived and said Brandon was correct, that my parents had to fill out their personal information in order to leave the storeThere were people in line behind my parents and my parents were intimidated and embarrassedMy dad told me he wanted to just pick up his $bill he had laid on the counter along with the item and walk out, but being so pressured, he finally just paid for the item and leftMy mother told the manager they would never shop there again, but the manager did nothingMy parents were bullied and treated shamefully by Walgreens
I believe Walgreens owe my parents a written apology for pressuring them to buy an item they did not want and embarrassing them in front of others My mother said she was mortifiedDo Walgreens need the business so bad that they justify this treatment of the elderly?

Initial Business Response /* (1000, 7, 2014/04/10) */
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to Ecomm for handlingThe following information was provided as the resolution details
The customer has been
removed from our databaseEmail has been removed from Walgreens.comHis email is available for registration if he ever chooses to register with Walgreens in the future
If you have any questions please do not hesitate to contact me
Thank you,
*** **
Consumer Relations Specialist
*** *** *** *** *** ***
*** ** XXXXX
Fax: XXX-XXX-XXXX

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

I am and I went into Walgreens to purchase cigarettes with my roommate who is The cashier asked for both of our IDs and refused to sell me cigarettes because my roommate didn't have her ID on herWhich according to the law, they only have to ask for the ID of the person purchasing the tobacco products

Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the *** ***, District Manager for handlingThe following information was provided as the resolution details The resolution date still pending as we
are looking for a way to get the receipt for the customerThe third party specialist is working on obtaining the receipt from the support center that we refunded *** for this co-payThe goal is to obtain a receipt from the support center stating that we refunded *** insurance for the co-pay amount so that the customer can fight the collections from ***Also, the customer will not have to pay the $bill that she received from WalgreensThe customer is happy to not pay the bill, but the bigger concern is the receiptThe collections have negatively impacted her credit Customer does not have to pay the $bill she received from WalgreensThe customer and this email will be updated daily as we work to locate the receipt for the customer If you have any questions please do not hesitate to contact me Thank you, *** HCorporate Consumer Relations *** *** **
*** ** ***
*** ***

Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the healthcare clinic billing departmentThe following information was provided as the resolution details. background-">The below patient account claim already billed to insurance and it was denied pt dedutible which is pt's responsiblity for the amount of $59.33.Please revert back for any clarification.Thank you.BaburaoIf you have any questions please do not hesitate to contact me
Thank you,
Teza ***
Executive Consumer Relations Representative
Wilmot Rd
Deerfield, IL Fax: ***

I have been a customer of walgreens in arizona for yearsAlways preferred their pharmacy over *** and ***Lately I have had numerous problems with walgreensShorted on pills for perscriptions, insurance information lost out of system timesNot being notified about auto refills numerous times o er year periodJust yesterxay perscription records not updated and thry tried to have me pay full price for a script that was not pu ked upAlso clerk neglected to give me all of my purchases at tbe cosmetics counterI absolutely will soon have my scripts filled thru *** from now onI dont know who decided to change wallvreens..my on ly guess is poor bad managementU lost a loyal customerMichele ***

Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the District Manager for handlingThe
following information was provided as the resolution details.
On 9/13/16, store manager, Jeff *contacted Ms*** apologizing and explained our (Walgreens) mistake in handling her issue quickerThe store had two similar issues at the same time we thought we had handled thisThe store is paying the insurance difference of $Customer was happy with the response and the action taken by the store.
If you have any questions please do not hesitate to contact me.
Thank you,
Rebecca *. Consumer Relations Executive RepresentativeW.Avalon AveMuscle Shoals, AL Fax: 256-389-I

Initial Business Response /* (1000, 10, 2014/04/03) */
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the store manager *** *** for handlingThe following information was provided as the resolution details
I had a phone conversation with our customer, ***I apologized and offered
her reimbursement for her license and a gift card will also be attachedShe stated that she would come by either
today or tomorrow to pick it up
Thank You
*** ***
If you have any questions please do not hesitate to contact me
Thank you,
*** **
Consumer Relations Specialist
*** *** *** *** *** ***
Deerfield IL XXXXX
Fax: XXX-XXX-XXXX
Initial Consumer Rebuttal /* (2000, 12, 2014/04/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/01/16) */
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this to Ecommerce for handlingThe following information was provided as the resolution details
There was a pricing
issue on perfume orders and many order were cancelledThe customers affected by this were sent an email advising them that the orders were cancelled because the items were out of stock
When customer called in on 12/she was advised of our terms and conditionsThey can be found at http://www.walgreens.com/topic/help/generalhelp/termsofuse.jsp?foot=terms Customer asked to speak to someone higher than my supervisor so an email was sent to the OPS supervisors with customer" contact informationNo notes in order to indicate any follow up was done
I called the customer to go over the terms, especially the terms regarding pricing" Walgreens makes every effort to provide accurate information about products and their pricing on the ServicesHowever, pricing and/or typographical mistakes may, on rare occasions, appear on these ServicesFor this reason, Walgreens cannot guarantee the price of an item until after you have ordered itIn the event an item appears with an incorrect price or with inaccurate product information, Walgreens reserves the right to cancel any orders for the itemIf an order you placed is cancelled due to mispricing, Walgreens will notify you of the cancellationPrices and availability are subject to change without notice"
Customer is aware that orders can be cancelledHer main complaint seems to be that ** "lied" in the order cancellation emailApologized to cmr and advised I could send feedback to corporate and express her displeasure that ** "lied" in emailI have done soThere is no way to check if the items were in or out of stock when order was cancelled
The item's price has been corrected and prices online reflect additional savingsThe Burberry Brit is now saving 30% off regular price and the Thierry Mugler Angel is now &saving 10% off regular price** have many cases similar to this and I have been previously advised that I am unable to offer the customer additional money off but did offer to submit the order at the above pricesCustomer declined
I am unable to assit the customer further so I am closing my casePlease reply to this email if I can be of any further assistance to you
If you have any questions please do not hesitate to contact me
Thank you,
*** **
Consumer Relations Specialist
*** *** *** *** *** ***
Deerfield IL
Fax: XXX-XXX-XXXX
Initial Consumer Rebuttal /* (3000, 7, 2015/01/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept because they cancelled the order stating "the item was out of stock", when the item was in stock as I called and they saw that it was in stock*** in the email stated "There is no way to check if the item was in or out of stock when order was cancelled"The company should review previous telephone recordings that prove the item was in stock at the time of order cancellation (the walgreens rep wanted to give me the item for a higher price at 20% offThe company should honor it

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and I did finally receive the list of ingredient that had been requested and a copy of my profile by certified mailI am not happy that it took so long for my request for the ingredients to be resolvedThis request went to the pharmacist, home office, Revdex.com, pharmacist, district manager before it was resolvedIt took approximately months!! The pharmacist due to her arrogance, incompetence, negligence, or laziness, she could have put my health in dangerI was a new client and she refused to look up ingredients of a medicine when requestedShe also did not ask if I had allergies, health issues, etc., which is standard practice for pharmaciesI had to complete my profile onlineI do have allergies to medicines and I have health issuesMost companies can track when someone inputs information into the computer for liability reasonsI am sure the home office can confirm that I put in my information into the computer after I purchased my prescriptionIf she did this to me, how many other clients has she done this too? She should be fired due to her incompetence and negligenceI will never us this pharmacy again or recommend them
Sincerely,
*** ***

Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the Online Escalation Team for handlingThe following information was provided as the resolution details Upper Management has been able to confirm
that the pet has been successfully added to the customer’s account on May 10, Unable to speak with the customer directly, a detailed voice message was left to inform the customer. Also, for any inconvenience, 10,Balance Rewards points has been added to the customer’s Balance Reward Account If you have any questions please do not hesitate to contact me Thank you, Tonya ** Walgreens Executive Advocate Wilmot Road
Deerfield, IL *** ***

Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the Healthcare Clinic for handlingThe following information was provided as the resolution details. As per a**ount Manager, the amount of $was refunded to
patient on different **s and the same has been addressed to the patient yesterday.If you have any questions please do not hesitate to contact me. Thank you, *** *.Consumer Relations Executive Representative*** *** *** Deerfield, IL 60015*** ***

My name is *** ***I am the service manager at Pye ChevroletIn response to Mr *** letter, I would like to address a couple of his pointsThe two times he requested print outs of the data collected in our computer he asked for print outs of that dataWe didn't refuse to give him the print outs, it is impossible to print that informationIt is live data and would be similar to printing a videoAs far as the engine being the cause of the vibration, we used our pico scope and the data stated it was a 1st order tire vibrationI believe we have followed GM's procedures in diagnosing the issue
In closing, I suggest that Mr *** seek arbitration with general motorsWe would be happy to supply him with the information needed to make a claim
*** ***
Service Manager
Pye Chevrolet

Initial Business Response /* (1000, 5, 2015/01/08) */
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to *** customer service for handlingThe following information was provided as the resolution details
We
reviewed Ms***'s complaintOn or about December 26, 2014, Ms*** attempted to use her Balance Financial card at Walgreens to pick up a prescriptionWalgreens authorized her card for the amount of the transaction to be sure there would be sufficient funds on the accountBy doing so, Walgreens could demand payment in the amount of the authorization at any time until the authorization expiresAuthorizations are placed on hold for days in order for Walgreens to collect the funds from Ms***'s Balance Financial card accountThe funds are reserved until the authorization is cancelled by Walgreens or the day period expiresIn order to release an authorization early, the cardholder needs to contact Walgreens to have them send us a fax on their letterhead with their merchant id, authorization code, reason for releasing the authorization, and a signature from the managerWhen we receive this fax with all of the correct information, we are then able to release the funds
In this case, ** informed Ms*** that she would need to work with Walgreens to release the authorization earlyMs*** reached out to Walgreens and asked that the information be provided; however, according to Ms*** the manager was unwilling to provide the information to usThe day period has passed and so the funds related to ***'s authorization has been released and made available for Ms***'s useWe thank Ms*** for being a Balance Financial customer
If you have any questions please do not hesitate to contact me
Thank you,
*** **
Consumer Relations Specialist
*** *** *** *** *** ***
*** ** XXXXX
Fax: XXX-XXX-XXXX
Initial Consumer Rebuttal /* (3000, 7, 2015/01/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The response is unacceptableWhy is it acceptable for the assistant manager to be unwilling to work with me to reverse the charges on a matter that was SOLELY ***'s error on a Walgreens cardThere needs to be restitution made to meHe needs to be reprimanded so th I doesn't happen againAND I need to be compensated for my inconvenienceA verbal breakdown of what happened is NOT sufficient!

I was in the parking lot of the Walgreen's at Washington Avenue in Belleville, New Jersey when after backing up (looked, and no one was behind me) an employee of that store sped around me I beeped at her to warn her I was now moving forward into a space She got out of her car and screamed at me that I was a "*** It!" I asked if she worked in this store since she had on a Walgreen's shirt, and she said yes I told her I was going inside to report her, and she told me, "Do what the *** you need to do, you bald ***!" We exchanged words and I proceeded to get a store manager, who spoke to her When I was going back to my car she continued her rant I yelled back at her to which she replied, "Shut the *** up, you bald It!" The employee's name is Samantha *** according to the manager of the store

Initial Business Response /* (1000, 5, 2015/04/14) */
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the store manager *** *** for handlingThe following information was provided as the resolution details
Was the customer contacted? If so, in what form? (i.eemail, phone or letter) Customer contacted by phone but did not respondCustomer contacted by email by store manager *** *** and responded
Was the customer satisfied? Yes
Was compensation provided? (if gift card, the gift card number and amount) Manager is processing payment at store level$31, no gift card
What actions were taken to prevent reoccurrence? Manager *** and RXM addressed correct verbiage with entire teamThis included most flu shots are covered at a $copay, if your insurance does not cover it, you will be billed at a later date
If you have any questions please do not hesitate to contact me
Thank you,
*** **
Consumer Relations Specialist
*** *** *** *** *** ***
*** ** XXXXX
Fax: XXX-XXX-XXXX