Walgreens

The Walgreens in my town states that they are open until p.mI was out of town with my family and pulled into the parking lot at 8:to see the drive-thru pharmacy closedTwo employees are standing at the door playing on their cell phones and tell me that they are closedHow unprofessional! You would think that a pharmacy, an establishment that is meant to help sick people, would actually stay open to their set hours in order to help those sick peopleFrom now on, I will be using another pharmacy and so will all of my family

Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to American Express for handlingThe following information was provided as the resolution detailsAmerican Express loaded the money on
the customer’s prepaid cardIf you have any questions please do not hesitate to contact meThank you, Kimberly HCorporate Consumer Relations *** *** ** Deerfield, IL Fax: ***

HORRIBLE serviceAfter waiting for over an hour, the "DR" took someone before me who had no apt just because she knew her! Knowing I was miserable in the waiting room she told me her name popped up before mineWhich was a straight up lie because I wanted the girl sign inNever again will I waste my time at a Walgreens clinic

Revdex.com:I accept outcome with following commentI also check with my insurance carrier and it is true that they deciding co paysAlso the pharmacy is doing wrong advertising and it should be not on small or zero co pays at should be on selected plansI am not reporting this optical but is no secret to Revdex.com and maybe FCC that nobody stop them on their advertising $for pair but if someone takes double vision prescription then its not $then its $range so no one is tracking this and consumer is being frauded
Sincerely,
Sava ***

Initial Business Response /* (1000, 10, 2015/03/17) */
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has determined that we did not receive enough information for handlingThe following information was provided as the resolution
details
Dear Mr***,
We apologize for the inconvenience that this has causedIn order for us to have this issue investigated and a satisfactory resolution provided to you, we will need the store location involvedPlease provide the store location and once this is received we will have senior management to look into this
If you have any questions please do not hesitate to contact me
Thank you,
*** **
Consumer Relations Specialist
*** *** *** *** *** ***
*** ** XXXXX
Fax: XXX-XXX-XXXX
Initial Consumer Rebuttal /* (3000, 12, 2015/03/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The last time,3-2015,I spoke with some one from Walgreens, I was told that this issue was now past days, so I needed to submit a copy of the statement to Mydebitrx.com for payment.I have a conf.# that they have the bill and now act like they know nothing about this!
I do not understand how Walgreens can admit they made a mistake, correct it for the February bill and drag out correcting this for over a year.There own files show this
Final Business Response /* (4000, 14, 2015/03/25) */
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has determined that we did not receive enough information for handlingThe following information was provided as the resolution details
Dear Mr***,
We apologize for the inconvenience that this has causedIn order for us to have this issue investigated and a satisfactory resolution provided to you, we will need the store location involvedPlease provide the store location and once this is received we will have senior management to look into this
If you have any questions please do not hesitate to contact me
Thank you,
*** **
Consumer Relations Specialist
*** *** *** *** *** ***
*** ** XXXXX
Fax: XXX-XXX-XXXX
Final Consumer Response /* (4200, 16, 2015/03/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have sent them this information , the invoice with the store location twice now

Initial Business Response /* (1000, 5, 2014/05/07) */
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the *** ** for handlingThe following information was provided as the resolution details
Date
resolved:05/05/
Who resolved: *** **
How resolved:Refunded the customer the $
Customer satisfaction:Yes
Compensation given: Yes the Refund
I spoke with the customer and explained to him about the $quote of copay he was given from his insurence companyI explained to him the $copay was only for a specific ndc brand preffered by his insurence company and that specific NDC item is not carried from our company or our vendors
If you have any questions please do not hesitate to contact me
Thank you,
*** **
Consumer Relations Specialist
*** *** *** *** *** ***
Deerfield IL XXXXX
Fax: XXX-XXX-XXXX
Initial Consumer Rebuttal /* (2000, 7, 2014/05/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the Ecommerce Department for handlingThe following information was provided as the resolution details.Ecomm called and spoke with customer and his main concern was
cropping issues and if the prints does not look as they appear onlineThey advised customer to try different photos to see if the issue still occursProvided tips to customer on how to crop and adjust pictures with low resolutionIssued a courtesy credit for (25) 5xfolded cards and (free shipping), (mail) so that customer can see if printing issue is from local Wag *** *** photo dept.If you have any questions please do not hesitate to contact me.Thank you,*** **Executive Consumer Relations Representative*** *** **
*** ** ***
*** ***

I came to Walgreens to purchase a vitamin supplement, not for gross disrespect When I was called to the counter to purchase my vitamins, I began to hand them to the cashier, Joshua However, he stopped my transaction and walked away from his register mid-sentence to serve a white male customer who was already being helped by a female cashier I waited around to make the purchase since I actually needed the supplementJosh returned without an apology or excuse and continued to behave rudely and dismissively

Sadly, this had been a customer for years that has become unreasonable It all started when the customer became very combative towards one of our techs, yelling at him until he just had to leave The tech requested that he not be sent back to the property After his request (the
tech) and the account was looked at, we felt that the account should be put on hold until payment for services rendered had been paid for The customer owes for years of termite protection and for two pest control services that have to date not been paid for totaling $ I spoke with the customer, as well as many of the office staff taking up a lot of time in the office just to get no where I sent the customer copies of the invoices due, and explained that some type of payment would need to be made in order for us to send someone out I didn't even ask for the full amount Informed her that our policy is after two services have not been paid for, that we put the account on hold until payment is made I then start receiving faxes almost daily asking to see our policy in writing That is not this point! and its a stall tactic to keep from payingI just became a revolving door that was getting no where and I (David) made the decision that I was not going to spend any more time on it Its simple, pay your bill and get service We extended a courtesy to her because she was a long time customer If you read the complaint she admits to knowing I wish things could get resolved, but it is really up to the customer at this point

Hello ***,
Thank you very much for choosing Vision Direct
I sincerely apologize for the issues you have experienced with regards to your order #***I am writing to advise you that we have received your complaint from the Revdex.comI have read through your review and the notations on
your account and would like to address
As you know there was a delay in getting your prescription to the laboratory for verification this was caused by a delay in receiving it and our verification department does not work on the weekend so it was not sent through until the 27thAs an online company that relies heavily on emails to reach out to our customer's to provide, ask for and explain issues that have arisenUnfortunately, it is not always feasible for our customer's to keep an eye on their email account so that we have a quick resolution to whatever prompted us to email in the first place.
Although in our regular line of contact lenses 1-days for verifying the prescription is as we have the ability to ship orders passively within business hours of our sending a fax to the eye care providerThe lenses that you have ordered can take more than the usual 1-business days as we are required to verify not only parameters but the design of the lens as wellThis is also why the information we request on the site when you set up your account as well as what is on the prescription must be filled in and accurate because delays in order processing inconvenience you and cause a delay in receiving your order.
I have reached out to the laboratory for a status on your order and was advised that due to technical issues there was a slight delay in the completion of some orders but they did advise your order should ship tomorrow.
If you have any other questions or concerns please contact us at 1-800-VisionDirect (1-800-847-4663) for further assistanceI hope you have a pleasant day and thank you for choosing Vision Direct.
Sincerely,
Management Team
drugstore.com ™ the uncommon drugstore ™
Beauty.com ™ the world of beauty online ™
Vision Direct - your source for savings on contact lenses

Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the Store Manager for handlingThe following information was provided as the resolution details.Store Manager Carol *attempted to call customer on 1/and 1/with
a voice mail being left both times for a call backCustomer was also emailed with no responseCustomer has been mailed out an apology letter with a gift card of $100. If you have any questions please do not hesitate to contact me.Thank you,Cierra *.Executive Consumer Relations RepresentativeWilmot RdDeerfield, IL 60015Fax: 256-389-

Dear Sir or Madam,
In regards to complaint #***, we have received the 105% matching guarantee refund from Vision Direct and it has been posted to our credit account. Therefore we are satisfied with the outcome and have closed our complaint
Thank you,
*** ***

Thank you for contacting our company in regards to this complaintOur Consumer Relations department has contacted the customer for more informationThe following information was provided as the resolution details We have called the customer at the home number provided and
left voice mails with the phone number of *** for her to call back so we can get further information to further assist herThe mobile number is not receiving calls at this time and we have emailed the customer times at the email provided for more informationWithout further information about the card we cannot move forward in addressing the issueWe need the card type, card number and receipts If you have any questions please do not hesitate to contact me Thank you, *** ** Executive Consumer Relations Representative *** *** **
*** ** ***
*** ***

Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the District Office for handlingThe following information was provided as the resolution details
The customer was not upset about the level of service at the store level but how our Medicare department could not get a resolution for the customer, weeks is a long timeI coached store manager that in a situation like this action needs to be taken to get the customer the medication as soon as possible
If you have any questions please do not hesitate to contact me
Thank you,
*** **
Consumer Relations Executive Representative *** *** ***
Deerfield, IL Fax: ###-###-####

The manager name Andre *** was extremely rudeWouldn't let me get my picture I orderedHe made me wait over minutes never apologized for the broken register and told me I have to come back for their error!

Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the District Manager for handlingThe following information was provided as the resolution details.
On 10/18/2016, customer was contacted by Rx manager ***
*** spoke with the patient and deleted incorrect phone number from account and contacted the corporate office to delete all old email accounts from patients file as we had the correct email address on file. Patient was satisfied and Ms*** gave the customer her personal contact information if any other issues arise. If you have any questions please do not hesitate to contact me.
Thank you, *** C. Consumer Relations Executive Representative*** *** ***
*** *** ** ***
*** ***

Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the gift and phone card for handlingThe following information was provided as the resolution details.After researching the two Itunes gift cards for $each purchased
on 2/23/at store number we show they were both successfully activatedIf the customer is having issues with redeeming the card she will need to contact Itunes customer supportAlso without a copy of the Starbucks card the customer has mentioned we can not further assist in getting the card activated. If you have any questions please do not hesitate to contact me.Thank you,Cierra S.Executive Consumer Relations RepresentativeWilmot RdDeerfield, IL 60015Fax: 256-389-

Initial Business Response /* (1000, 8, 2014/09/30) */
Can you please supply the pharmacy location? I am unable to send for a resolution until we have an actual store
Thank You
Initial Consumer Rebuttal /* (3000, 10, 2014/10/08) */
From: *** ***
Date:
Mon, Oct 6, at 1:PM
Subject: Re: Revdex.com Complaint Case# *** (Ref#XX-XXXXXXXX-XXXXXXXX-X-XXX)
To: *** ***"
*** *** *** *** ** XXXXX
Final Business Response /* (1001, 19, 2014/11/17) */
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the Pharmacy Supervisor *** *** for handlingThe following information was provided as the resolution details
I spoke with Mr*** todayI had Left messages last week
Mr*** was satisfied with our conversation
He did not require any compensationPharmacist was spoken with and was told to circle and initial all counts for medications he dispenses
If you have any questions please do not hesitate to contact me
Thank you,
*** S
Consumer Relations Specialist
*** *** *** RdMS# ***
*** ** XXXXX
Fax: XXX-XXX-XXXX

Ordered a prescription from Walgreens on Northwest Blvd in Spokane WashingtonMy wife went to pick up the prepared prescriptionShe was then charged with an amount of $for the prescriptionThis charge was new to us since the specific brand of inhaler had always been free of chargeOur formulary for prescription drugs had recently changed and no longer covered this specific brandInstead of changing the brand to one that was covered but the same medicine the clerk/pharmacy specialist proceeded to be rude to my wife and stated that, the insurance did cover quite a bit so she should be thankful for thatThe specialist later denied that she made such a statementWe did not appreciate this comment as it was rude and condescendingFeeling stupid due to the comment that was made, my wife purchased the medicineI then called the pharmacy to exchange the medicine, but she refused the exchange telling us that, their policy will not allow them to take back any medicine once it had left the buildingI understand this as medicines can be alteredWalgreens also has a return policy printed on the back of their receipt which states that "if you are unhappy with your purchase, you may return it to any of our nationwide stores for an exchange or refund within days." The catch is the last sentence of their refund policy which states, "We reserve the right to limit or refuse a refund."
I agree that my wife should have not purchased the medicine without checking the formulary firstBut the main reason I am writing this complaint is the courteousness of staff was subpar, shady, and unprofessionalInstead of trying to help figure out why the price had changed or finding an alternative to this specific brand to help save us money, she stated the comments above and almost seemed to pressure my wife into buying the product (A little off topic, but any albuterol drug costs only pennies to makeYou basically rebuy the plastic and box it comes in which is where the cost lies.)I will not recommend this pharmacy to my patients or anyone else

Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to our E-commerce department for handlingThe following information was provided as the resolution details. An email opt-out was completed for this customer on
11/27/The customer was notified via email that it could take 10-for the emails to stop. If you have any questions please do not hesitate to contact me. Thank you, *** N. Corporate Consumer Relations*** *** RdDeerfield, IL 60015Fax: ***