Walgreens

Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the Gift & Phone Card Department for handlingThe following information was provided as the resolution details.We have reached out to the customer via email on
12/23/and called the customer on 12/28/trying to request more information on the caseIn order to further assist the customer we will need a copy of the purchase receipt and the copies of the front & back of the gift cards. If you have any questions please do not hesitate to contact me.Thank you,Cierra *.Executive Consumer Relations Representative*** *** **
*** ** ***Fax: 256-389-

Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the HAR billing and collections department for handlingThe following information was provided as the resolution details.
Date
resolved: N/A
Who resolved: N/AHow resolved: Customer made payment on account and collection agency has been notified to remove debt from credit reportCustomer is unsatisfied that we will not reimburse her the $it will cost to re-run their credit score for a mortgage loanI provided the Consumer relations email address and phone numberCustomer satisfaction: PoorCompensation given: N/A
If you have any questions please do not hesitate to contact meTeza *Consumer Relations Executive Representative
Fax: 256-389-

[A default letter is provided here which
indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the District Manager for handlingThe following information was provided as the resolution details.
"">We contacted the manufacturer to see if they could issue a new coupon for this patient, however we were not successfulTo ensure the customer is able to have the savings that the coupon offered, we will deduct a total of $from the copayment on every fill of pills for the next fills. Customer was satisfied with this resolution, and no compensation given at this pointHowever, there will be a totalcredit of after all fills are fulfilled.If you have any questions please do not hesitate to contact me. Thank you, *** C. Consumer Relations Executive Representative*** *** ***
*** *** ** ***
*** ***I

I am reviewing this complaint with my service manager *** ***, and the service advisor *** ***However this is my first contact or knowledge of the complaint/issue, and my initial reaction to all the information that you provided is as follows: we have a successful warranty
process in place, and in this case it was followed to the letter, and that while I have empathy and concern for the customer, his issue is with the OEM itself, General MotorsWe can continue to confirm that his concern is real and is happening, but as for restitution, this is a warranty issue, and we will follow up with GM oncte gain for ther input
I will follow up with the Revdex.com, and let them know what response we get
Thanks you,
*** ***, General Manager

Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the Store for handlingThe following information was provided as the resolution details
"margin-bottom: 12pt;">We have contacted the customer to make good regarding the $Money Order/TransferOnce the customer contacts us, we will complete the transaction
If you have any questions please do not hesitate to contact me
Thank you,
Ben EConsumer Relations Executive Representative *** *** ***
Deerfield, IL Fax: 256-389-

________________________________________________________________________________...⇄ Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to *** ***, pharmacy manager and *** ***, manager
for handlingThe following information was provided as the resolution details I accepted manufacture coupon a filled the prescription for the patientAll the detail in his statement are not true however, spoke to the pharmacist and explained that we do accept manufacture coupons for Narcotics If you have any questions please do not hesitate to contact me Thank you, *** HCorporate Consumer Relations *** *** Rd Deerfield, IL Fax: ***

Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the district manager, *** ***, for handlingThe following information was provided as the resolution details. *** *** was called several times but
was never able to be reached so communication by email was initiated and she respondedMs*** was told that according to the list of inactive ingredients, the pill does not contain propylene glycol but it does contain polyethylene glycolPolyethylene glycol is a common binder used in pill manufacturingIt is not the same as propylene glycol which is found in antifreezeWe offered to mail or fax the ingredient list to Ms*** as soon as possible but she never responded any further. If you have any questions please do not hesitate to contact me. Thank you, *** B. Corporate Consumer RelationsWilmot RdDeerfield, IL 60015Fax: ***

Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the district manager for handlingThe following information was provided as the resolution detailsDate resolved: 12/21/Who resolved: ***
***How resolved: Issued refundCustomer satisfaction: SatisfiedCompensation given: 25.31Best,*** ***District Manager, Pharmacy and Retail Operations
If you have any questions please do not hesitate to contact me.
Thank you,
*** ***
Executive Response Specialist
*** Wilmot Rd
Deerfield, IL Fax: ***

Initial Business Response /* (1000, 5, 2015/06/19) */
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the District Manager *** *** for handlingThe following information was provided as the resolution
details
I have spoken to the store manager regarding the situationStore Manager informed me that a request for payment was made in January in the amount of $and customer did receive a check from 3rd party billing reconciliation
Yes, a 3rd call was made and an email was sent todayHere is a copy of the emailIf I receive a response, I will let you know of changes that need to be made
Hello Ms***
I am emailing in response to a concern you had regarding our Little Silver locationI was hoping I would be able to helpPlease Let me know if there's anything that I can do helpEmail me at ***@walgreens.com or by phone to XXX-XXX-XXXX
*** ***
*** *** ***
*** *** *** ***
*** ***
If you have any questions please do not hesitate to contact me
Thank you,
*** **
Consumer Relations Specialist
*** *** *** *** MS# ***
*** ** XXXXX
Fax: XXX-XXX-XXXX

I recently visited this Walgreens location (W Vine Street, Kissimmee, FL 34741) at the intersection of John *** Pkwy and the to fill a prescriptionThe pharmacist demanded to know what the Rx was for, and asked numerous questions about the specific condition that was not any of his concernHe called my doctor and asked them for my medical records which is not a known or acceptable practice and he was extremely rude to the doctor's staff My Dr reluctantly gave him the documents he demanded as I was in unbearable pain and needed my RxKnowing all the information about my condition he still told me to come by the pharmacy I had to have a friend drive me there as I was unable to hardly move, and when I arrived, to the pharmacy where Edgardo ***, the pharmacist on a power trip or has a God complex, decided in his medical opinion that he was not going to fill my Dr's Rx for my post surgical medicationWhere did he get his MD? My Dr called back to attempt to convince him to reconsider and he told them he would not fill the RxI will never patronize this or any Walgreens againIn a world where pharmacies are across the street from one another, you would think customer service and a desire to take care to the next level would be paramount, well that is not the case here - go across the street to whatever pharmacy is there

Initial Business Response /* (1000, 5, 2015/06/15) */
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has determined we did not receive enough information for handlingThe following information was provided as the resolution details
Dear Carol ***
We apologize for the inconvenience that you are experiencingWe would like to assist you, but have not received enough informationI understand that you want a refund on a productAre you able to provide a receipt? Is the product made by Walgreens or is it a National Brand item? We do not have the item in our possession, without said item; there isn't anything we can do to assist you at this timeWhat address did you send this item to? Once you are able to provide additional information and with that information maybe we can try tracking the item down for you to get the refundPlease provide as much information as possibleThanks
If you have any questions please do not hesitate to contact me
Thank you,
Kelly H
Consumer Relations Specialist
Lake Cook RdMS# L
Deerfield IL
Fax: ***
Initial Consumer Rebuttal /* (3000, 7, 2015/06/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have called walgreens twice since receiving this responseI called Mon., 6/and todayI was told today someone would call meI do not know if this will be worked out or notOn Monday, 6/22/15, I gave the repthe USPS tracking # again, and gave her the address where I mailed the package and the ref.#I wanted to make sure I responded back by 6/27, which is the date indicated in the letter
Thanks,
Carol ***
Final Business Response /* (4000, 10, 2015/06/29) */
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the Consumer Response Specialist Matt Bfor handlingThe following information was provided as the resolution details
6/24/
Carol ***
E James St
Eureka, IL
Dear Carol,
Thank you for taking the time to contact us regarding your dissatisfaction with the Solar Mushroom Garden Stake
Your comments are important to us, and I have shared your comments with our supplier regarding the inability to change the battery in the product
Walgreens takes pride in our 100% Satisfaction Guarantee so please accept the enclosed $Walgreens Gift CardIn the future, we do require the product UPC number or WIC number with packaging and original receipt to process a reimbursement for you
Thank you again for bringing this to our attentionIf I may be of further assistance, please feel free to contact me and I hope that you will continue to be a loyal Walgreens customer
Sincerely,
Matt B.Consumer Response Specialist
1-800-Walgreens
If you have any questions please do not hesitate to contact me
Thank you,
Kelly H
Consumer Relations Specialist
Lake Cook RdMS# L
Deerfield IL
***

In an attempt to try an resolve this issue, the customer was contacted by our Service ManagerThe letter that we received was very difficult to understand however, after speaking with the customer, she admitted to listing complaints that had been previously resolved because she wanted to point out
her dissatisfaction with the company and bolster her case through the Revdex.comThe customer is only billed for the gas that goes through our meterThe customer admitted that she closes a door to a room in the apartment due to the fact that the windows are drafty and the unit does not retain heat wellThe customer misunderstood that the bill for $was for gas used over the course of several months and not a charge for us to come out and read the meter.Sent on: 2/7/11:20:AM

Initial Business Response /* (1000, 5, 2015/01/06) */
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to *** for handlingThe following information was provided as the resolution details
This customer has
been advised by an Issue Resolver and group supervisor *** *** that his orders XXXXXXXXXX and XXXXXXXXXX were cancelled due to a pricing errorWe cannot honor those pricesCustomer has been advised that we can place new orders with correct pricing and honor the promo code for 20% off order
When customer placed orders he agreed to the website's Terms of Use
Terms of Use:
Walgreens makes every effort to provide accurate information about products and their pricing on the ServicesHowever, pricing and/or typographical mistakes may, on rare occasions, appear on these ServicesFor this reason, Walgreens cannot guarantee the price of an item until after you have ordered itIn the event an item appears with an incorrect price or with inaccurate product information, Walgreens reserves the right to cancel any orders for the itemIf an order you placed is cancelled due to mispricing, Walgreens will notify you of the cancellationPrices and availability are subject to change without notice
If you have any questions please do not hesitate to contact me
Thank you,
*** **
*** *** Specialist
*** *** Cook *** *** ***
Deerfield ** XXXXX
Fax: XXX-XXX-XXXX
Initial Consumer Rebuttal /* (3000, 8, 2015/01/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Walgreens kept those fullfilling those orders with those prices for daysDuring that period, my order status showed as 'in processing.'
Price mistakes are usually caught right awayWalgreens not only did not, but kept shipping the ordersTherefore, I do not accept walgreens' response to my case

Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the District Manager for handlingThe following information was provided as the resolution details. Summarize the resolution addressing these
questions:Date resolved: 01/13/Who resolved: *** H - IT Resolution Manager
How resolved: IT has removed any email address that was associated with this patientCustomer satisfaction: Unknown
Compensation given: None
If you have any questions please do not hesitate to contact me. Thank you, *** H. Executive Response Specialist*** *** ***
*** *** ** ***
*** ***

Initial Business R* esponse /* (1000, 7, 2014/04/15) */
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the A***/District*** for handlingThe following information was provided as the resolution
details
Date resolved: 3/31/
Who resolved: *** *** ***
How resolved: Called customer and offered her a $W Card to compensate her returnCustomer will be going to store and returning boxes of *** and getting the W Card tomorrow 4/1/at 11:am from Store Manager, *** ***
Customer satisfaction: Satisfied with being able to return/exchange *** and get W card
Compensation given: $
If you have any questions please do not hesitate to contact me
Thank you,
*** **
Consumer Relations Specialist
*** *** *** *** ***
*** ** XXXXX
Fax: XXX-XXX-XXXX
Initial Consumer Rebuttal /* (3000, 9, 2014/04/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was allowed to return the mdse which went on a w gift card which should have been done on my first visitSo NO I was not conpensated anything for my time, my embarrasment,rudness from employees or multiple trips to the store

Thank you for contacting our company in regards to this complaintOur consumer relations department has sent this case to the District Manager for handlingThe following information was provided as the resolution details.
According to ** *** *** the following details
and actions were taken on the same night/early morning the incident was reported to us:The misfill itself was just a straight error that was completely missed by Tech who filled it and Rph *** *** took full responsibility and made sure we resolved it ASAP*** called customer the very next day and apologized for the mistakeCustomer was very nice but concerned that the other customer got her information*** explained that her RX never went outWe told her it could be delivered by our ASM *** if that was ok with herShe said that would be fine*** delivered her Rx and a gift card for the inconvenienceshe seemed satisfied and was very nice. (She had asked *** the night before to deliver it*** told her we could do it the next day because there was no one in the store that could deliver it that nightCustomer was fine with that.)Date resolved: Morning after initial incidentWho resolved: RpH *** *** *** ** *** ***How: Correct medication delivered to patient by ASMCustomer satisfaction: Customer is satisfied with resolutionCompensation: $gift card
If you have any questions please do not hesitate to contact me
*** **
Consumer Relations Response Specialist

Initial Business Response /* (1000, 15, 2015/07/17) */
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the District Manager Pharmacy and Retail Operation*** *** for handlingThe following information
was provided as the resolution details
I spoke with *** by phone this afternoon, and first made sure that he daughter was OKShe thanked me for asking about her daughterI asked her to explain the situation to me, and she was very calm, and pretty much explained exactly what is in the letterShe also did admit to me that she was upset, and that she knocked some things over on her way out of the store due to frustration and apologizedAt the end of our conversation, I asked her what I could do for her as a resolution, and she said that she was not really looking for anything, but she wanted to make sure that this didn't happen to someone else and she wanted to know what I was going to doI explained to her that we would handle the matter internally, and that I would be personally involved in talking to all of the involved parties and that we would conduct training to ensure that this does not happen againI am scheduled for a store visit at the store tomorrow and will cover thenNo compensation was asked for, and the conversation was very pleasantShe did not mention any type of escalation, and said that she would not let one bad experience sour her on WalgreensPlease let me know if you need me to do anything further
Regards,
***
If you have any questions please do not hesitate to contact me
Thank you,
***
Consumer Relations Specialist
***

Initial Business Response /* (1000, 5, 2015/01/06) */
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to *** for handlingThe following information was provided as the resolution details
The customer was
contacted via phone and advised of the known issue walgreens.com experienced regarding incorrect pricing and items becoming out of stockAs stated in our terms and conditions Walgreens makes every effort to provide accurate information about products and their pricing on the ServicesHowever, pricing and/or typographical mistakes may, on rare occasions, appear on these ServicesFor this reason, Walgreens cannot guarantee the price of an item until after you have ordered itIn the event an item appears with an incorrect price or with inaccurate product information, Walgreens reserves the right to cancel any orders for the itemIf an order you placed is cancelled due to mispricing, Walgreens will notify you of the cancellationPrices and availability are subject to change without notice
Thanks,
Be Well
***
Issue Resolver
***
Ph#: XXX-XXX-XXXX
If you have any questions please do not hesitate to contact me
Thank you,
***
Consumer Relations Specialist
*** *** *** *** *** ***
*** ** XXXXX
Fax: XXX-XXX-XXXX
Initial Consumer Rebuttal /* (3000, 7, 2015/01/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The response says "The customer was contacted via phone and advised of the known issue walgreens.com experienced regarding incorrect pricing and items becoming out of stock"
I was never contacted via phone as of today (01/06) so this is completely false
Order cancellation email (received days after order placed) said items cancelled because they were out of stockthe items were, and are even right now, in stock and ready to ship on Walgreens.com
This is the first time I'm being notified of alleged "incorrect pricing"This pricing was available on their website for days from 12/to 12/Does it take days for a company to "correct" incorrect pricing? The pricing was only slightly lower that what was available elsewhere, so it seems very unlikely that it was actually a pricing error as claimed
I see the "terms and conditions" are being referred toDo these terms also state it's ok to blatantly lie about order cancellation reasons, or lie about contacting the customer, when they have not contacted me? I have not even received a reply to the emails I sent

I asked to return *** at store #XXXXX, *** *** I suspected the medication was from an improperly manufactured or stored batchThe tablets had a different color and had concerning side effects, unlike a comparison lotWhile pharmacist "Chris" was happy to accept the medication for store credit and contact *** *** *** to my surprise shift manager "Dana" disagreed saying "it is not our responsibility since it is not expired"As the shift manager became increasingly argumentative, I felt it was best to leavePerhaps the shift manager is right in a limited sense, but likely defective product is left on the shelf
The store is in my neighborhood and some of my patients have prescriptions filled thereTo me, it seemed the quality of customer service was below any that I have encountered at hundreds of pharmaciesI would have to wonder about gaps in selection, training and treatment of Walgreens employeesIf employees are not treated reasonably, if they are short on training or if selection is haphazard, employees will get back at a corporationGood luck