Walgreens

Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the Gift Card Team for handlingThe following information was provided as the resolution details. The *** $card was successfully activatedWe have checked
the status of the card with *** and the card has been redeemed into an accountUnfortunately, *** cannot disclose whose account this card is redeemed intoSince the gift card was redeemed, there is nothing more *** can do for this customerIf the customer would like to attempt to further inquire about their card, they will need to contact ***-svc-support@***.comIf you have any questions please do not hesitate to contact me. Thank you, Ben *.Consumer Relations Executive RepresentativeWilmot Road Deerfield, IL 60015Fax: 256-389-

Greeting ***,
Thank you very much for contacting Vision Direct.
I am emailing to advise you that we have received the Revdex.com complaint that you filed with regards to your order ***I am very sorry that you did not receive your contacts as quickly as you expected or that you
did not see the notification on the product detail page which explained how long it would take for us to receive your contact lenses so that we could ship them to youDue to the overwhelming number of different combinations of toric lenses that are available we are unable to maintain a complete stock of each and ever parameter and brand this is why we advise on the site that some take 1-business days after the prescription has been verified to get them from the manufacturer and others take 4-business days or 1-weeksIn this case, like your order in it took 4-business days for us to obtain the lenses you ordered.
As you already know if you have seen your shipment confirmation your order has already shipped and according to the tracking it was delivered on the 18thIf you have not received your order please contact us at 1-800-VisionDirect (1-800-847-4663) for further assistance in replacing the missing orderI do apologize once again *** for the inconvenience you experienced with regards to this orderI hope you have a great weekend and thank you once again for choosing Vision Direct.
Sincerely,
Management Team
drugstore.com ™ the uncommon drugstore ™
Beauty.com ™ the world of beauty online ™
Vision Direct - your source for savings on contact lenses

Hello ***,
Thank you very much for choosing Vision Direct
I am reaching out to advise you that we have received your complaint through the Revdex.com and are more than happy to work towards a resolution with you.
One of the things I have noticed is that you have placed your most recent
order #*** as well as order #*** on a Friday with overnight shippingAlthough, we make every attepmt to ship our orders as quickly as possible with the shipping method chosen by the customer there are times that errors are made and the order ships via a different methodI do apologize for thatAccording to your account we did provide a $shipping credit for the last order.
As it states in our Help pages all times for order processing are in business days and Vision Direct does not have a contract with Fedex for delivery on the weekendSo any order placed on Friday will not be processed until the weekend and then picked up on Monday night In the case of your last order although the order was not shipped in the manner chosen it still arrived within the 5-business days stated on our siteI can only apologize once again that the order did not arrive via overnight shipping.
With regards to your request for a no charge replacement order as the customer service representative advised you the replacement lenses may not arrive sooner than the ones that were en route especially if the incorrect shipping method were to happen againWe also would have to look into the possibility that you received both and that would require an inconvenience of returning one of the ordersI do apologize but I am unable to refund the amount that you paid for the orderI will be more than happy to provide you with a $instore credit that can be used towards the next order you place.
Please remember for any future order that overnight shipping is not possible for orders that are placed on Friday and that there may be times that errors are made when assigning the shipping method for ordersAlso in order to avoid the issue of running out of lenses before the new order arrives please make sure that your new order is placed at least 1-weeks before new lenses are needed.
Once again I do apologize for the inconvenience you experienced and the errors made when shipping your orderIf you have any other questions or concerns please contact us at 1-800-VisionDirect (1-800-847-4663) for further assistanceThank you once again for choosing Vision Direct and I hope you have a nice day.
Sincerely,
Management Team
drugstore.com ™ the uncommon drugstore ™
Beauty.com ™ the world of beauty online ™
Vision Direct - your source for savings on contact lenses

Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the District Manager, Eric *** for handlingThe following information was provided as the resolution details. The Technician in question has contacted Mrs
*** by phone and offered her apologiesManagement has also contacted Mr*** to apologize for the poor customer service, assuring Mr*** that our customers do come first, and this is not the way that we run our stores If you have any questions please do not hesitate to contact me.
Thank you,
Carolyn *.Executive Consumer Relations RepresentativeWilmot RoadDeerfield, IL 60015Fax: 256-389-3763Executive Consumer Relations RepresentativeWilmot RoadDeerfield, IL 60015Fax: 256-389-

Initial Business Response /* (1000, 10, 2014/08/22) */
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to Retail Medicare *** *** for handlingThe following information was provided as the resolution details
Ms***,
This email is in regards to a claim that you filed with the Revdex.com** are attempting to contact you to discuss your Walgreens Pharmacy account** have attempted to call twice and left voicemails with our phone number, so I am now reaching out to your through your emailIf you would like to discuss your account, please give me at call at XXX-XXX-XXXX
Thank you,
*** ***
Retail Medicare
XXX-XXX-XXXX
***@walgreens.com
If you have any questions please do not hesitate to contact me
Thank you,
*** **
Consumer Relations Specialist
*** *** *** *** *** ***
Deerfield IL XXXXX
Fax: XXX-XXX-XXXX

This is concerning the Walgreens in Hot Springs, AR at the junction of Malvern Aveand Grand Ave, zip code
This Walgreens, which I have been using for a long time, has called me times within the past hours about picking up a prescriptionEach time I answered the call, it was the same automated message (which I made sure to listen to all the way through to make sure I would not get the calls again) but they still continued at random times throughout the dayFinally I ignored one of the calls, and received a voicemailnot by a machine, but a personThis was enough evidence to ground my suspicion that the unusual repeated calls were orchestrated by an individualnot the usual automated system that always calls and/or leaves a voicemail once and only once when a prescription is either due or filled
Believe it or not, my complaint is not with the person responsible for the harrassmentMy complaint is with the supervisor who was there today (December 1, around 2:pm.), because he verbally denied any person's responsibility in the issue and only offered to stop the usual automated calls which I have no problem withEven after he listened to the voicemail on my phone, which was a live person, he refused to aknowledge the change in behavior of the "automated system", pretended no one was involved, and did not even apologizeSure, I could have just blocked the number, but I rely on these reminders and don't even mind that I never signed up for themBut now this has gone too far and is quickly becoming a legal issueI really don't want to have to take that route, but I feel that this supervisor's blatant refusal to aknowledge the problem is both a personal insult of my intelligence and a violation of my civil rights

Initial Business Response /* (1000, 17, 2014/10/07) */
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the Pharmacy Supervisor *** *** for handlingThe following information was provided as the resolution
details
Was the customer contacted? If so, in what form? (i.eemail, phone or letter) Yes, by phone
Was the customer satisfied? Yes
Was compensation provided? (if gift card, the gift card number and amount) Yes...GC # XXXXXXXXXXXXXXXXXXX $
What actions were taken to prevent reoccurrence? Retraining around better communication on Partial Fill process
If you have any questions please do not hesitate to contact me
Thank you,
*** **
Consumer Relations Specialist
*** *** *** *** *** ***
Deerfield IL XXXXX
Fax: XXX-XXX-XXXX

Initial Business Response /* (1000, 16, 2014/08/07) */
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to *** *** - Billing and Collections Manager for handlingThe following information was provided as the
resolution details
Contact has been made with the father of the patientsExpressed that as long as they get the refund they are 'ok'He is satisfied with the refund process we've completedHe said that as long as they receive the refund due to them they are okay
If you have any questions please do not hesitate to contact me
Thank you,
*** M
Consumer Relations Specialist
*** *** *** *** *** ***
*** ** XXXXX
Fax: XXX-XXX-XXXX

Initial Business Response /* (1000, 7, 2014/03/11) */
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to our Merchandise Manager and to our vendor for handlingThe following information was provided as the resolution
details
We are aware of this issue and are pleased to let the customers know that we have a final resolutionThe vendor is agreeing to fund the redemption of one of each of the four participating productsFor example: If a customer purchased one of each of the Arctic items (227090, XXXXXX, XXXXXX, XXXXXX), Parago would send a $check to the household ($per item)
For background on this promotion, it seems the vendor set this promotion up to only accept one rebate per household (of participating products)However, the rebate form was not clear and the promotion wasn't presented to Walgreens Ecommerce Merchandising team with these restrictionsThe vendor has approved providing the rebate to these customersOur vendor will be contacting the customers
If you have any questions please do not hesitate to contact me
Thank you,
*** **
Consumer Relations Specialist
*** *** *** *** *** ***
Deerfield IL XXXXX
Fax: XXX-XXX-XXXX

Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the Store for handlingThe following information was provided as the resolution details
"margin-bottom: 12pt;">Kevin called the patient and took care of the insurance informationAdditionally, he made sure insurance for the whole family was on file and the patient will be receiving money back from the insurance companyWe will also be giving the customer a $gift card.
If you have any questions please do not hesitate to contact me
Thank you,
Ben EConsumer Relations Executive Representative *** *** ***
*** ** ***
Fax: 256-389-

Initial Business Response /* (1000, 12, 2014/02/20) */
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the District Manager *** *** for handlingThe following information was provided as the resolution details
Due to customer could not be reached by phone an email was drafted and mailed out to the customer
Mr***,
Thank you for your inquiryAfter reviewing movements of purchases of Sudafed hour as well as several other Sudafed containing products at Walgreens in Iowa City, Coralville, Cedar Rapids, Marion, and Waterloo it was determined that this area was far exceeding sales in Sudafed for legitimate medical purposesAs a result, and in order to not add to the ever growing problems with "Meth" we instituted a policy that prevents the sale of Sudafed hour and three other Sudafed containing products without a prescriptionThis has reduced our sales of Sudafed, and made it more difficult for the legitimate purchase of certain Sudafed products, but our first charge is to do no harmOur stores at these locations still offer many decongestants that have Sudafed in them, but are not easily converted to "Meth"
I apologize for any inconvenience and certainly understand your frustration, but it is a policy that is in place at these locations to prevent misuse of Sudafed and hopefully help in prevention of "Meth" production
Sincerely
Be Well,
***
*** *** PharmD
District Pharmacy Supervisor
If you have any questions please do not hesitate to contact me
Thank you,
*** **
Consumer Relations Specialist
*** *** *** *** *** ***
Deerfield IL XXXXX
Fax: XXX-XXX-XXXX

Initial Business Response /* (1000, 5, 2014/06/02) */
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the store manager *** *** for handlingThe following information was provided as the resolution details
Date resolved: 5/29/
Who resolved: *** ***
How resolved: I offered an apology, and ensure the situation will not happen again
Customer satisfaction: Yes
Compensation given: Yes
If you have any questions please do not hesitate to contact me
Thank you,
*** **
Consumer Relations Specialist
*** *** *** *** *** ***
Deerfield IL XXXXX
Fax: XXX-XXX-XXXX
Initial Consumer Rebuttal /* (2000, 7, 2014/06/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2014/03/20) */
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the Pharmacy Supervisor for handlingThe following information was provided as the resolution details
The
Patient was called and apologized to and notified that she could pick up the prescriptionCustomer was not happy what occurred with the pharmacist but was happy that she could pick up the prescription
If you have any questions please do not hesitate to contact me
Thank you,
*** L
Consumer Relations Specialist
*** *** *** *** *** ***
Deerfield IL XXXXX
Fax: XXX-XXX-XXXX

Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the District Manager Mr*** for handlingThe following information was provided as the resolution details. Mr*** spoke with the customer on 6/29/
regarding his concernsThe Diet *** issue has been resolvedThe store now carry enough Diet *** weeklyBus passes have been ISN at the Moreno Valley Warehouse Mr*** will work with the SM to offer additional training around service expectations The customer is satisfied with the resolution. If you have any questions please do not hesitate to contact me. Thank you, *** Q. Consumer Relations Executive Advocate *** *** ***
*** ** ***
***

Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the (insert where it was sent) for handlingThe following information was provided as the resolution details The customer did not provide the store
location in the case If you have any questions please do not hesitate to contact me Thank you, *** HCorporate Consumer Relations *** *** **
*** ** ***
*** ***

Complaint: ***I am rejecting this response because:
I asked several questions to the customer service representative and was told there was literally no way to tell how long the contacts would take or that they weren't in stock If you allegedly knew how long it would take to receive them, why didn't your customer service representative know that she could find that same information? She said Vision Direct doesn't have a way of tracking that information Also, my transaction isn't relevant That purchase was made under different circumstances and does not serve as an appropriate precedent for this scenario
Even if there was some viable reason for the poor delivery time, there is absolutely not a valid reason for the customer service, or lack thereof, that I received when I called to check on the status of my order I have told no less than seven people about this experience, and each one of them were astonished with the lack of information your representative was able to relay, not to mention her attitude
Unfortunately, my experience with Vision Direct and the response to this complaint have been sub-par at best And Vision Direct surely isn't doing anything so fantastic that it would persuade me to purchase from them again Your response is quite disappointing However, I suppose it sheds light on your representative's poor response and lack of manners
Sincerely,*** ***

Horrible experienceI needed a flu shot so I made an appointment for 6:30pm with their online schedulerI arrived at early at 6:00pm and waited in line for minutes
Once I was reached the cashier told me that the pharmacists would be the one to do that, so I stepped over to the other lineThere was one customer in front of me in this lineWe waited another minutes while the pharmacists did not even acknowledge us or tell us she would be with usWhen she finally decide to ask what I needed I told her I had a 6:for the flu shotShe goes you need to get in he other lineI told I had just got out of that line per the instructions of the other employeeShe then goes there is a wait I asked her what was the point of the appointmentShe basically calls me a lair and says there are no appointments so I explain that is on their site and I have my confirmation number/emailShe then goes well you should have came before 2-when there are two pharmacistI finally ask her how long is the wait and she's like well I have prescriptions to fill in front of you
I left my job early to make it not only on time but early for the appointment and to respect their time and mine was notAs a nurse I know that it would have taken less than five minutes to administer the vaccineIf the appointments are not going to honored then the scheduler needs to be taken downAlso, it is not your customers problems if the pharmacy is understaffed and the pharmacist having an attitude for no reason is unacceptable

Initial Business Response /* (1000, 7, 2014/11/05) */
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has ** did not receive enough information for handlingThe following information was provided as the resolution details
Dear Mr
***,
** apologize for any inconvenience this may have causedIn order to have this further investigated ** will need more informationPlease explain who charged the wrong card, was it a store location and if so please provide the address, what date did this take place and any other information you feel will allow us to further investigate and provide a resolution
If you have any questions please do not hesitate to contact me
Thank you,
*** *
Consumer Relations Specialist
***
*** *** XXXXX
Fax: XXX-XXX-XXXX
Final Consumer Response /* (3000, 2, 2014/05/08) */
5/8/2014Yes, I have already contacted this company, but they are telling me that their records do not match what I am telling them

Initial Business Response /* (1000, 5, 2014/04/25) */
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the Pharmacy manager *** for handlingThe following information was provided as the resolution details
I
have spoken with Mr***'s insurance and the claim was reversed on 02-28-I explained this the last time I spoke with the customer so there must have been a misunderstandingI have left a message with Mr*** explaning again that his insurance wasn't billed and the claim was reversedIf there is anything else I can do to resolve the matter let me know
*** *** XXXXX
If you have any questions please do not hesitate to contact me
Thank you,
*** **
Consumer Relations Specialist
*** *** *** *** *** ***
Deerfield IL XXXXX
Fax: XXX-XXX-XXXX
Initial Consumer Rebuttal /* (450, 7, 2014/05/08) */

Initial Business Response /* (1000, 12, 2014/06/19) */
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to INCOMM who is our gift card vendor for handlingThe following information was provided as the resolution details
On June 5th this card was redeemed into an account that had the customer's name *** *** attached to itThe customer should have the funds in their accountIf the customer would like more information, they will need to contact PayPal directly
Thank you
***
If you have any questions please do not hesitate to contact me
Thank you,
*** **
Consumer Relations Specialist
*** *** *** *** *** ***
Deerfield IL XXXXX
Fax: XXX-XXX-XXXX
Initial Consumer Rebuttal /* (2000, 14, 2014/06/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Marking ask complete, although I was not satisfied with the escalation process or the about of time it took to access my fundsThe original store manager was extremely dismissive and did not provide an escalation path
Business Response /* (1000, 20, 2014/07/24) */
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to INCOMM who is our gift card vendor for handlingThe following information was provided as the resolution details
The money is in the customer's accountHe needed the PIN number to redeem the funds from the gift card into his account but the funds have been placed into his accountOnce the funds are in the account there is no longer a need for a PIN numberIf the customer is having issues using the funds that are in his account, the customer needs to contact PayPal's customer service *** or www.paypal.com/cash) to inquire further
Thank you
***
If you have any questions please do not hesitate to contact me
Thank you,
*** **
Fax XXX-XXX-XXXX