Walgreens

Thank you for contacting our company in regards to this complaintUnfortunately our Consumer Relations department did not receive enough information from your email to respond appropriately Consumer Relations has made several attempts to reach out the customer to gather more information to assistRegretfully, we have been unable to make contact with the customer via email or telephone In order to assist, we will need images of the front and back of the gift card and a copy of the original purchase receiptThis information can be faxed to [redacted] or emailed to epc[redacted] @walgreens.comPlease be sure to reference Case # [redacted] on all documentation sent in If you have any questions please do not hesitate to contact me Thank you, [redacted] Wilmot Road Deerfield, IL Fax: [redacted]

Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the district manager and store manager for handlingThe following information was provided as the resolution detailsStore manager, Edwin [redacted] , called Ms*** to apologize for her bad experience and he then delivered the right medication to her home at pmHe apologized and told Ms [redacted] that she did not have to pay for her co-payMs [redacted] seemed satisfied and very pleased with the quick response and the waiving of the $co-pay.If you have any questions please do not hesitate to contact meThank you, Jasmine *Corporate Consumer RelationsWilmot RdDeerfield, IL 60015Fax: 256-389-

Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the District Manager for handlingThe following information was provided as the resolution details Summarize the resolution addressing these questions:Date resolved: 11/28/Who resolved: [redacted] A., Operations Supervisor, Customer Care Operations How resolved: A Jira ticket was created and the customer was emailed on 11/28/and advised that he was opted outThis takes 10-days to go into effect Customer satisfaction: Case resolved Compensation given: None Provided If you have any questions please do not hesitate to contact meThank you, [redacted] HConsumer Relations Executive Representative [redacted] W.Avalon Ave[redacted] , AL 35661Fax: [redacted]

Every time I go to this Walgreen's to get anything filled, there is ALWAYS an issue with somethingI understand, more than a lot of people, that there is a rise in prescription medication abuse, so sometimes there is a need to look into certain prescriptionsMy last experience was the last strawI took my 80yr old mother-in-law to the Dr, where they called in her re-fills, along with an antibiotic & something to help her sleepFirst, they had the antibiotic on hold claiming that they didn't know if it was a ten day or twelve day supplyIt was written in the script "take for days" Then they said they can't fill her med to help her sleep because they need to speak to her Dr, well this happen on a Fri, so now she is stuck for ANOTHER nights of no sleep, because the pharmacist had the power over her medsTHEN she asked if I had tried giving her *** to help sleepOK, first off, why would a pharmacist tell you to use an allergy medicine as a sleep aide? Isn't this a form of drug abuse? Using an allergy pill to go to sleep? WOW!! Second, and probably even more important, is that the Dr said NEVER give *** to ANYONE over the age of 65, it's not good for elder patientsSo, I ask, since when does a pharmacist trump a Doctor? When did it become okay for an year old woman to suffer, because the pharmacist "feels" like she needs to speak to the Doctor firstI have spoken to the nurses at three different Doctors offices, whom ALL state that Walgreen's is the absolute worst about calling the office, for no apparent reason, other than to make patients feel like they've done something wrong or to interrupt a busy Doctor's office, inquiring about things that have nothing to do with their jobsIf her Doctor, of 30+ years, prescribes her medication, I will bet my last dollar that it's okay to fill & on Monday, it will be, yet for some God forsaken reason, she now has to waitThank God one of us could read (Me) or she wouldn't have her antibiotics eitherWe will also be changing to a different pharmacy come Monday

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meHowever, as the email I received from the business states, it may take up to days to stop all email messagesIf, after the days expires, I continue to receive emails, I will submit yet another complaint
Sincerely,
*** ***

My name is Jennifer *** and my husband fell at the Walgreens located at E Sprague Ave, Veradale, WA 99037, wheh it was raining outside,and I have been dealing with Sedgwick Claims to have something done, but the last time I talked to them to they said found out that the Manager said there was a wet floor sign and there wasn't wet floor sign, and the video apparently showed my husband and I walking in the store and walking out but no fall, when the Manager and a female staff member saw the whole thingWe aren't the kind of people would lie about that

Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the District Manager for handlingThe following information was provided as the resolution details. The customer's concern was resolved on December 3, by
the Pharmacy Manager, *** ***The pharmacy manager gave a replacement bottle explaining we had a change in how the manufacturers changed the packagingThey exchanged it and opened it together to show the packaging changeThe customer was satisfied in fullA replacement bottle for the patient was provided and an explanation of the change in packagingIf you have any questions please do not hesitate to contact me. Thank you, *** C. Consumer Relations Executive RepresentativeWilmot RoadDeerfield, IL 60015Fax: ***

Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the gift card department for handlingThe following information was provided as the resolution details.The gift card department determined there was an issue at the POS
of the reloadThe District Manager was informed who then had the Store Manager John refund the customer their $200, the customer picked up his refund at the beginning of this week. If you have any questions please do not hesitate to contact me.Thank you,Cierra S.Executive Consumer Relations Representative*** *** **Deerfield, IL 60015Fax: ***

Initial Business Response /* (1000, 9, 2015/09/23) */
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the Store Manager,*** for handlingThe following information was provided as the resolution
details
*** has made contact with Ms***The issues that Ms*** experienced with the staff not ordering medications that were needed for her son were addressedThese issues will also be addressed with the pharmacy staff, to prevent any future problemsMs*** is happy with this resolution
If you have any questions please do not hesitate to contact me
Thank you,
***
Corporate Consumer Relations
***

Initial Business Response /* (1000, 10, 2014/12/17) */
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the Service Recovery Team for handlingThe following information was provided as the resolution
details
1.Was the customer contacted? Yes, by phone
Was the customer satisfied? Yes
3.What actions were taken to prevent reoccurrence? Contacted the customer 12/15/Apologized for the experience and educated him on the option to call XXX-XXX-XXXX to get status of clinic, or to make an appointmentAlso educated him about our websiteCustomer said he was unaware of these optionsHe says he *** return to *** now that he knows there is an option to make appointment via phone
Thank you,
***
Service Recovery
If you have any questions please do not hesitate to contact me
Thank you,
*** H
Consumer Relations Specialist
***
***
Fax: XXX-XXX-XXXX

Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to outbound, online pharmacy and campaign departments for handlingThe following information was provided as the resolution details. All departments have confirmed
that Vanessa ***, ***@gmail.com, is no longer opted in to receive any outbound emails from Walgreens. If you have any questions please do not hesitate to contact me. Thank you, Tiffany *. Corporate Consumer RelationsWilmot RdDeerfield, IL 60015Fax: 256-389-

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the District Office for handlingThe following information was provided as the resolution details
I communicated with the patient via telephone and listed to and addressed her concernsHer concerns were two foldFirst, she wanted to address the rude and condescending attitude of the assistant managerI have communicated this to the DM and he will be working with the store manager to deliver coaching and step approach discipline for customer serviceThe second concern was the staffing levels in the pharmacy when patients are picking up a prescriptionThis has been addressed with the new store and pharmacy managersThey have recently transferred in experienced technicians to help balance the workload and maintain customer satisfactionBased on the recent increase in volume from the competition closing, the budget has allowed for a 4th transfer and that technician is staring in the next weekCustomer now has the contact information for the area office and will provide feedback if issues continue
If you have any questions please do not hesitate to contact me
Thank you,
Ben **
Consumer Relations Executive Representative Wilmot Road
Deerfield, IL Fax: ***

Initial Business Response /* (1000, 5, 2015/01/06) */
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to our District Loss Prevention Manager, Mr*** for handlingThe following information was provided as the
resolution details
Mr*** is am working with the customer on this presentlyThis case also involves the*** ***We are waiting for the*** *** to get involved with the customer as they are the only ones who Green Dot will relay any information toAs Mr*** gets any further details from them or the customer, I can then follow through to see if our store was at fault in any way
If you have any questions please do not hesitate to contact me
Thank you,
*** **
Consumer Relations Specialist
*** *** *** *** *** ***
*** ** XXXXX
Fax: XXX-XXX-XXXX

Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to *** *** for handlingThe following information was provided as the resolution details. Ms*** contacted the store manager at store 1769, ***
***, and requested that he work with *** ***, store manager at store 356, and *** *** at the photo support center to resubmit the orderBecause the order had already exited store 356's system, this process took Mr*** nearly a full day to completeOnce store received the order, the assistant store manager *** printed the books and carefully put them togetherOnce completed, Mr*** contacted Mr*** and left a message stating the four books were complete and ready to pick upMr*** arrived at store to pick up the books at no charge and was satisfied. If you have any questions please do not hesitate to contact me. Thank you, *** ** Corporate Consumer RelationsWilmot RdDeerfield, IL 60015*** ***

*** *** should not have been charged for this removal and the charges have been removed from the accountWe have recently changed to a new computer system and we now have the ability to provide a monthly statementIt is not our practice to sell tanks

Initial Business Response /* (1000, 5, 2015/02/18) */
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the Vendor *** *** for handlingThe following information was provided as the resolution details
This
card along with their child cards, XXXXXXXXXXXXXXXX, XXXXXXXXXXXXXXXX and XXXXXXXXXXXXXXXX were successfully activated on 12/18/at Walgreens location XXXXX
Thank you
***
If you have any questions please do not hesitate to contact me
Thank you,
*** **
Consumer Relations Specialist
*** *** *** *** *** ***
*** ** XXXXX
Fax: XXX-XXX-XXXX
Initial Consumer Rebuttal /* (3000, 7, 2015/02/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Yes the cards were activated but the codes underneath the protective covering are defective per the manufacturer (Microsoft)
Final Business Response /* (4000, 16, 2015/03/18) */
Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the Vendor for handlingThe following information was provided as the resolution details
I have reviewed the customers' case and have reached out to Microsoft regarding the XBOX Multipack that has been purchased by the customerI have confirmed internally as well as with Microsoft that all of the cards were successfully activatedMicrosoft also confirmed that one of the three cards (PIN:***) was redeemed on December 27th The customer's concern seems to be around the protective covering being defectiveThe customer sent us an image of the purchase receipt as well as an image of the back of all three of the gift cards in questionIn the image the protective covering appears to be scratched offHowever, even though the protective covering is scratched off all of the PIN numbers, which are used for redemption, are legibleThe two remaining cards are activated and have funds available to be redeemed
Thank you
***
If you have any questions please do not hesitate to contact me
Thank you,
*** **
Consumer Relations Specialist
*** *** *** *** *** ***
*** ** XXXXX
Fax: XXX-XXX-XXXX

On 12/1/a member of our support team emailed *** requesting informationWe have not heard back from him
Dear ***,Thank you for choosing Vision Direct.We are contacting you today regarding a complaint filed with the Revdex.comWe would like to sincerely apologize for
any inconvenience you were caused when you attempted to redeem our offer for a $eye exam at LensCraftersWe would be more than happy to investigate as to why this offer was not honored for you.Could you please respond to this email with a copy of your eye exam receipt attached? We would like to look into why the store in question was unable to honor the promotional offer for youOnce we have a copy of your invoice, we will be happy to explore this matter furtherAgain ***, please accept our apologies for any inconvenienceWe look forward to hearing from you soon.Sincerely,AJ

Greetings ***,
Thank you very much for choosing Vision Direct.
I am reaching out to you just to let you know that we have received the Revdex.com complaint your filed yesterdayI had a review of your account and I wish to take the opportunity to apologize for our lack of action on your
issue over the past several calls you made in to CareIt appears that there was a lack of initiative in checking the return tracking of your order and your method of payment so that we could prevent this issue from happeningI apologize for that At this time we unable to cut a check for the amount of the refund owing but we can refund a credit cardIf you would be so kind to put a credit card on your account I can have our billing department refund the amount owing to itOnce I see the credit card has been put on you account I will file the request to have the refund completed.
Once again I do apologize *** for the inconvenience we have caused youI am looking forward to helping you resolve this issueIf you have any other questions or concerns please contact us at 1-800-VisionDirect (1-800-847-4663) for further assistanceI hope you have a wonderful day
Sincerely,
Management Team
drugstore.com ™ the uncommon drugstore ™
Beauty.com ™ the world of beauty online ™
Vision Direct - your source for savings on contact lenses

Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the Outbound Department for handlingThe following information was provided as the resolution details.The customer's number has been removed from the customer's
profile, opted out of refill reminders call and added to the Do Not Call listPlease note that while the request has been immediately documented it can take up to days to remove the number from all call list. If you have any questions please do not hesitate to contact me.Thank you,Cierra S.Executive Consumer Relations RepresentativeWilmot RdDeerfield, IL 60015Fax: ***